Jones Auto Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Aaron Shover
3 months ago
Got my part for a good price and they got it quickly thanks

  Christian Rampersad
2 years ago
Ordered a fender and was told it had a dent on the fender was refunded a $100 before the item shipped after receiving the items there are several damages to the parts and Jones auto inc says they told me about it when all they told me about was the dent!

  Gary Kartchner
a year ago
UPDATE: Have been contacted. Will update with any progress.I ordered a transmission for a Dodge Viper. I was told the shifter was included. When I got the transmission the shifter was completely destroyed. When I reached out to Seth, he completely ghosted me. In my email I requested another list of parts and asked about getting a replacement shifter for the damaged one. He said to just look on the website. No mention of replacing the shifter that was damaged or helping me with a quote on the list of additional parts. Most of the parts weren't even on their website anyway which I told him.Now he won't even respond. Very frustrated. I hope the transmission is operable but without the shifter I can't even check the gears. Horrible customer service.

  Brett Ledbetter
9 months ago
Ordered a hard to find module on a Thursday for my customer. I was assured by Mike that the part would ship out that day and I'd a have tracking number. Friday comes, nothing. I call towards the end of the day to ask for the tracking number. I was told "it might ship out today". My customer picked his car up Saturday and dropped it off at the dealer for the Module we were buying to be programmed. Fast forward to Monday afternoon, no word. I call again and this time I'm told Mike will call back. 3 Hours later I get a call that they never had the part. Mind you I paid in full the week before, under the promise that it would ship the same day. Complete BS. Don't waste your time, they don't have there stuff together.

  Irelyn Sypek
2 months ago
Horrible experience dealing with these people. The parts they sell are in awful shape, they are extremely unfriendly, they make returning a product a nightmare. Don t do business with them!!

  Donny Duffey
2 months ago
Did not package my part correctly, resulted in it being damaged, refuse to provide any support.

  Bapkin Napkin
2 months ago
Quick and easy i was in and out in less than an hour on an engine pickup

  Monte Graham
10 months ago
Needed a car part. They had it off very fast (same day) stayed open past 5:00 for me. Great service. This is my go to place.

  Michael Magill
a year ago
I always have a good experience at Jones Auto and will use them for future salvage parts. I live in Orleans and have used them for parts many times. Front desk staff is always polite and helpful. There are times where they have you walk up to one of the garages to find someone or find a part, but that's just part of owning and operating a small business. It's kinda cool in my opinion.Just today, I needed an air shock for the trunk of a Ford Focus. I was out and about and decided to just swing in rather than call them. They said it would be a few minutes to go get the part. I went ahead and finished up my errands, and they had the part when I got back. I went to pay for it, and they told me there was no charge for the part! Thank you!!

  The Heagy
a year ago
They had some hard to find parts, no hesitation to pull it in a rainstorm. Very good customer service and experience 100% will be going back.

  Keith Napier
a year ago
Drive over an hour to get parts here. Usually reasonably priced. My last call the part was priced more than a rebuilt one of the exact item. I still recommend them.

  Steve Miller
3 months ago
Auto parts out the wazoo if they don't have it you don't need it

  Robert Lee
5 years ago
Took to go get part do not see nothing wrong with this place very cool place to get parts

  J. B.
3 years ago
They seem to have or can get a wide variety of parts but everytime I've been there they are in no hurry to help you and tell you to go tract down what you want in one of the many places there. I believe if it wasn't for their online sales they wouldn't be in business. It could be a great place but the actions of the owner reflects the actions of employees and the prices for parts they don't actually know the condition of. Thanks

  TheNugless
3 years ago
Made deposit. Up on arrival motor looked as if it had been thru a war. No wiring harness or basic accessories. Did not purchase due to fears of how it was removed with clearly little regard. Beware of purchase from this company might not be what you expected

  joe
3 years ago
Worst customer service ever, they were extremely rude over the phone and hung up on me twice while i was still speaking! All i wanted to know was the status on a part i ordered and they told me if we haven t shipped it out yet is obviously cuz we re busy , i understand how busy it can get but that s no way to speak to a customer, would give them 0 stars if i could.

  calebwkey
5 years ago
Didn't know places like this existed. If you're looking for inexpensive used parts and need them quick, Jones Auto in Orleans is the place to go. After trying to find a specific part online and in the local parts stores to no avail, I called up Jones Auto to confirm they had what I had found in their parts database online (yes, they have a searchable parts database online!). After confirming they had the part, I drove there, told them what I needed, they knew right where it was located, retrieved it for me, and then charged me considerably less than what the online price had it listed at. Great place Jones, keep up the good work!

  Glenn Gruny
6 years ago
Consider I drove over an hour away to come here. It may be more clean and well kept then most junk yards, but people here don't care about you. Nor, do they care about business ethics! At least the manager Mike couldn't care! He will belittle you and deny it across the board! I will no longer go here! Poor service all the way!

  Greg Mayer
a year ago
Bought a 2014 forester 30k engine and transmission together for a great price even shipping was cheap like $175 for both. Both work like new.

  Kim Beckett
5 years ago
If you need a part for your vehicle, you can usually find it here. These guys are great. I am disabled and have a hard time walking, they actually brought the part out to me, I paid them and they brought back my change and would not take a tip from me.

  rome
2 years ago
WARNING!!! WARNING!!!Do not buy an engine of the Mercedes s65 amg from them!!!! It was flooded for over 5 years!!! Called them about this engine, Mike told me the engine is fine no water in it, that was a lie!!! Drove there 6 hours each way Thanks Mike!!!

  james moser
2 years ago
worst salvage yard experience i ever had,called to check on part said they had it gave me a priceso i went to pick it up only to be told they couldnt find it!they didnt try to make it right or even say they were sorry,i drove 1 hour round trip! for nothing.

  Wesley Barnard
3 years ago
Called to see if they had a wheel in stock, was told yes. Few hours later after leaving work early to get there before they closed, asked again at the counter, was told to find "brice" in "one of those buildings"Spent 10 minutes looking for him, returned to the counter, asked that they call him for me. Was told that they didn't have his number, they called someone else. (How do you not have a co-workers number) Sent back to a building. Finally found Brice, he asked someone else for help, they told him where the wheel MIGHT be. Followed him through buildings to where there was a pile of 600+ steel rims. None marked or organized in rows of lug number or make or any simbilance of organized. "It's probably here, do you know what yours lools like" he asked me. This was the first time he actually addressed me.Asked for a tape measure, walked back to one of the buildings for it, then spent 15 minutes going through the pile, and gave up. Brice watched. They might have the inventory but you're not going to have any help finding it. No one here understands what customer service is.

  John Swigler
5 years ago
Poor service and unorganized. I called in advance and Mike said that they had the wheel I needed. I arrived at their facility after driving over 20 miles and they didn't have the part ready for pickup. So I waited around for over 45 minutes thinking that they we're going to find a wheel. They just left me standing at the counter, while Mike behind the counter ignored me and started taking phone calls and servicing other clients.

  Doyle
4 years ago
Just had my first problem with a part I bought. They stepped up and took care of it with no problems. I definitely highly recommend this place

  Hannie-Bo- Bannie
a year ago
Very helpful and great service! Had exactly what I needed for a great price.

  Brock Martin
a year ago
I ve bought lots of used car parts here, always great service

  Holly Bridges
5 years ago
Great salvage yard. When the transmission we bought had an issue, they took it back no problem. Would definitely do business with again. Wonderful guys.

  carina simental
5 years ago
NUNCA COMPREN NADA AQUI SON MALOS Y RASISTAS, I ORDERD A PART DIDN'T WORK SUPPER RUDE CUSTOMER SERVICE LADY WAS LAUGHING OVER PHONE BECAUSE OF MY ACCENT TOLD ME SHE DON'T UNDERSTAND AND HUNG UP VERY DISAPPOINTED BECAUSE THEY WERE VERY PLEASANT AT FIRST AND SINCE I TOLD HER ABOUT MY ISSUE SHE WAS VERY RUDE I WILL NEVER COME HERE AGAIN.

  Victoria Todd
4 years ago
If there was an no star option I would of picked it! Horrible experience! Sold us a car with a bad engine. Then when we talked to the owner face to face he said you should be grateful I m even talking to you ! This is a bad business looking to rip people off! Don t purchase cars here!!!