Robert's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Chad Kent
3 months ago
OUTSTANDING! This is the only dealership I recommend to purchase a car Springfield, IL. Fantastic service and genuinely great people. Brian and his wife, Katie, are amazing. I can t say enough positive things about how wonderful and smooth the car buying process at Robert s Automotive went. The people at Robert s went way beyond what I expected. Brian didn t pressure us in the slightest bit. He walked us through the car (ann electric) and answered all our questions and concerns with detailed answers. Customer service is important to me, as is buying local, and here you get both. Again, there was NO pressure from the staff to buy unlike other dealers I ve dealt with. Highly recommend Robert s!

  David L. Steel
6 months ago
This was the Best car buying experience ever! The Crew at Robert s Automotive were so helpful, they were open book on all the details of the car. Had a portfolio of the service records on it for the past owner of 10 years.I highly recommend them!

  Shelly M. Borgognone
2 weeks ago
Bought a Mercedes from Robert's Automotive that I absolutely love The sales and service team went above and beyond and I would definitely buy a another vehicle from Robert's Automotive!

  Rodney Yoswig
3 years ago
Absolutely awesome! Great place to buy and/or service your vehicle. Good selection of quailty imports and domestic cars. Just stop in and buy one. Worked with Brian, easy process.

  Gopal Krishnan
7 months ago
Thank you, Dr. Bob and Mike for diagnosing and fixing the problem with my 79 Mercedes 240D! When I was traveling through Springfield IL, experienced a problem with my car and Robert s Automotive through Google. Mike answered the phone and was ready to help instantly. Mike and Bob, despite their busy schedule of repair appointments, diagnosed and fixed the problem expeditiously within a few hours. The entire staff was nice. The waiting area was great! Dr. Bob also offered guidance advice on taking care of my classic car. Thanks again!

  Robert Michael Murphy
a year ago
Brian and Michael Wilburn have set the standard for Auto dealerships ... top shelf and absolutely brilliant ... highly recommend ... my SL is truly thecraic !!!

  Jason Coleman
3 months ago
Great customer service from start to finish when purchasing a vehicle. I ve purchased two vehicles so far. Also great customer service when servicing vehicles as well.

  Lisa Leonard
3 months ago
I have bought several vehicles from Robert s automotive. Their sales and service is second to none. I highly recommend this family owned business.

  Stephen Coyle
8 months ago
Worked with Brian on getting my existing vehicle traded in for a new car and everything went smoothly and efficiently! I don't plan on buying a vehicle from anywhere else! Thank you, Roberts! PS - Cars & Coffee is a great community event!

  Brandon Rebbe
4 months ago
Fantastic experience every time we purchase a vehicle here. We have been working with this team for almost 10 years.

  Allison Buzick
8 months ago
Last fall, Hurricane Ian caused significant damage to two of our vehicles. Being a family of six, we had specific requirements for our vehicle needs, as well as a limited budget. Fortunately, we came across a vehicle online at Roberts Automotive that met our criteria, and Brian from their team went above and beyond to assist us in finding the second vehicle. Purchasing a vehicle from a distance of over 1,100 miles can be incredibly nerve-wracking, especially when dealing with two vehicles simultaneously. However, Brian's communication throughout the process was exceptional, providing us with clear and consistent updates. We are extremely satisfied with both vehicles and grateful for Brian's dedication and support.Recently, we encountered some service needs for one of our vehicles and reached out to Brian for assistance once again. True to form, he was highly responsive and guided us through each step of the process with utmost patience and clarity.

  Raynard Johnson
9 months ago
Remember how it felt when you sat in and settled into your brand new car? After having my 2014 Hyundai Azera detailed at Robert s Automotive- it made me fee that way again. Like it was brand spanking new! My ride was beautiful inside and out. No hassles as I made an appointment- dropped it off and picked up at the recommended time and I m smiling and loving my car and the way I feel about it again. Thanks Robert s!

  Paul Geisik
9 months ago
Service records show that the cooling system and brakes were done in February 2022, with just under 74,000 miles on the odometer. First thing I had to have done was a coolant hose, and that was with less than 80,000 on the odometer. The brakes also went prematurely, and it doesn't look like they used any anti seize on between the disc and the hub. For a car in Illinois.Edit: The customer service at this place is top-notch. Brian called me after seeing the review to investigate. He discussed the car with me and was able to clear up some questions I had about its history. It's clear that if I were in Illinois, I would have been able to claim a warranty on the parts, even though I was not the customer for whom the work was performed. That's always a good thing to look for in a shop.

  tabby stone
8 months ago
Brian helped us transport our new car from Georgia while we were driving to Illinois from the West Coast. We were always able to reach him, and, if he didn't know the answer to a question, he called us bask as soon as he found it. He had the car ready and waiting for us when we arrived.

  Jessica Saylor
2 years ago
Brian went above and beyond for us when we bought our Tesla here. When I wasn't able to make it there until after work he and his staff stayed late to accommodate my schedule. Everyone was extremely friendly. They made sure we had everything we needed for the car including a new set of tires and both charging plugs. Extremely accommodating!! Will refer others here in the future!

  Jeff Alexander
a week ago
I love my CLK from there.

  Meredith Fleming
9 years ago
I recently moved to Springfield to accept a job and happened to stumble across Robert's Automotive while searching for a new vehicle. The salesmen were very helpful in finding my dream vehicle at a price that I was comfortable with. They were not pushy and made the whole experience the best car buying experience I have ever had. I would recommend that anyone looking for any car go to Robert's Automotive, it will be the most comfortable car buying experience you have ever had!

  Harry Buck
4 years ago
Roberts Automotive is top notch at everything they do. We have purchased 3 vehicles from them and recommended them as a dealership to multiple friends and family. They are knowledgeable in the vehicles that they sell, always attentive to details with the vehicles they sell and their service department is second to none when it comes to any repairs you may need or scheduling recommended maintenance for your vehicle. A local company that you should check out if you are looking for a great used car and the great service after the sale that you expect and deserve.

  Chelsea Marie Starkey
5 years ago
I bought my Mercedes ML 350 from Brian and it was the greatest experience!! I had such a blast with him and the whole process was so fun! I plan to always come back and buy from him! Can t go wrong buying from Roberts Automotive!!!

  Preet Paul Singh
5 years ago
Excellent experience. Left car for full detailing service. Very happy with the results. Their complementary shuttle service was very helpful in getting me to work and back. Courteous staff. Highly recommend. I will be using them again.

  johnny Lucchesi
6 years ago
Brian Wilbern found me the Mercedes I have been wanting for a long time at an incredible price! The condition was immaculate and an extremely smooth running car. The deal closed with no surprises thanks to the professional staff and financing manager, Brian Myers. Definitely would recommend this no hassle, no pressure experience to all my friends and family.

  Tracy Morley
6 years ago
Could not find anyone to change the oil in my new Audi, that I did not purchase in Springfield. Another oil and lube company suggested Robert's so I made appt for the following day. Everyone was nice and very knowledgeable about my car. Did take over an hour but nice waiting room area.

  Marty McDonald
10 years ago
I had a very positive experience last week. The back story is that a few days ago I was given a very clean, gently used, but older Mercedes S class. It had been driven less than 1,000 miles in the past four years. The KBB value for private party sale is $4,100. I did not have thousands or even hundreds to put into a nice but free car. I needed to drive this 1000 miles the next day. I knew it needed an oil change and their price for full synthetic was just a little more than if I bought the materials myself. I like value and the price was right. When I dropped it off, Dr. Bob (later found out he is the Robert in Roberts Automotive) came out from the back to meet me. He was very complimentary on the model and condition the car was in. As we talked and I briefly told him my story and the fact that I was leaving at zero dark thirty in the morning for NC, he suggested I get a diagnostic test ran on it. I told him no matter what it says I can t get it fixed. I love this car but it would just sit here in IL until I could get it shipped to me. He explained the many benefits of running the tests and what that intel could show regarding future issues and resetting any currently glitches that it may have.I opted to allow this very reasonably priced service and off I went to breakfast. Within 45 minutes of leaving I got a phone call from them suggesting I get a new air filter and battery. When I got back to pick up the car I asked if I could make it to NC without a new air filter and battery and they assured me that I would be OK.I made it back to NC, ordered an air filter, installed it myself and will be getting a battery installed this week.I was so pleased at the attention to my needs rather than them trying to just make a buck. They knew I was not coming back to be a repeat customer yet I was treated as if I had brought in many vehicles for service and purchased all of them from Roberts.I would highly recommend Roberts Automotive in Springfield, IL to anyone and everyone. I wish I still lived there so that I could take it there for service.

  Steve Kuchuris
7 years ago
They performed both mechanical as well as detailing on all three of my vehicles, including a Rolls Royce and a Porsche 997 S. Great customer service, fair prices, and they stand behind their work! I am very particular about my vehicles. I am very happy with the results and will continue to go there in the future. I highly recommend them to anyone who has exotic cars! -Steve K., Chatham, IL

  Barbara Krueger
6 years ago
Simply the best service and prices! I have bought atleast 5 cars here between hubby and I in the past few years. And only go here for all my servicing! Family run and I totally trust them! I highly recommend them whether looking for a used new car or need servicing for yours!

  Amanda Chidster
5 years ago
This place is seriously the best car dealership in Springfield! No joke this is my second time coming here and I won t go to another dealership because of the experiences I have had! Brian is an amazing salesman and he doesn t push you or anything. He will do his very best to give you ge best deal possible! Everyone you seriously need to give Brian at Roberts a try !!!!!!

  Sarah Shaffer
2 years ago
Service on spot with timing on repairs & reasonable prices compare to auto dealership. Only downfall not abiding by indoor masking. As a customer I have no idea if all or any employee is fully vaccinated, along with other customers who were present without a mask. I am vaccinated and wore my mask. As a nurse, I do not understand auto workers ignoring safety & science...along with public health guidances. This is why it will be a long time before this pandemic is over. This also the reason for less than 5 star rating.

  Eric Dooley
6 years ago
Great friendly staff. James always knows how to take caree of you. When you walk in your always greated. Very clean customer area. I hate car dealerships because salespeople a always piss me off but t his place doesn't push you when your looking, knowlegable about what needs to be done and they will beat the bigger dealership prices.

  Amanda and James Hinkamper
6 years ago
I have taken my cars to this shop for awhile and had decent service albeit a little more expensive. The most recent visits were on my Mercury Milan that was acting odd in various ways. The final visit, I had to have it towed since it would not start for me. They said they would do a diagnostic on it. Their comments included such things as it possibly jumped timing, there was 0% compression on 3 of the cylinders, and would probably be best to get a new engine with how bad it sounds.One thing that I was not informed about was that there was little to probably no oil in the engine. I do not know what a diagnostic means at Roberts, but to me it means checking fluids. Could not having oil in the engine caused 0% compression? Maybe.If I cant rely on an automotive shop to check something as simple as oil levels, but still charge me $99 for a diagnosis, I cant take my car their anymore.

  mccanlessdesign
5 years ago
I was south of Springfield on a Friday with a sudden critical issue with my older CL600 - had driven from Atlanta just that morning. Mike worked me in late Friday afternoon, with no appointment, tested my hydraulic pump; checked for leaks, refilled fluid, sold me some spare fluid, and I was on my way feeling much better by 5 PM. It could not have been a better, more professional experience.Back to Atlanta a few days later; the hydraulic problem did not recur. Thanks again!