Lexus of Arlington Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Emil Khan
4 days ago
I had an outstanding experience at the Lexus dealership, thanks to my assistant Jose Garcia. His professionalism and expertise were evident as he provided quick, efficient service and kept a close eye on every detail. Jose ensured that I understood each step of the service process, which truly exemplifies the 5-star service I received. Highly recommend for anyone looking for top-notch automotive care!

  Jane Raday
a month ago
I worked with Tom, a service manager. Enjoyed my experience with him. He was excellent. Tom was very informative and helped me with my 60,000 mile check up. The loaner process went smoothly and I could go through my day while the car was being looked at. Lexus is always thorough in their mileage checkups and keeps my vehicle running like new.

  Amy Brown
3 days ago
Tom is excellent at his job!!! He makes me motivated to want to make my car look better and maintain it better!! I look forward to working with him again when I have my car serviced again! He deserves a raise for representing Arlington Lexus with such pride and motivation to have his customers happy with his jobs well done!!

  Christopher Stevens
a week ago
James was amazing. The amenities while I was waiting for my vehicle were MIND-BLOWING!Everything from the golf simulator to the movies theater they have upstairs. Would 1000% recommend to anyone who needs service on their lexus!

  Marian Meinheit
4 days ago
Armando kept me informed before, during and after all work performed. He was so polite, respectful and pleasant. I appreciate all the consideration.

  William Forst
3 days ago
Jose was my service advisor and a pleasure to work with. He provided updates throughout the service process including when my car was ready for pickup. All maintenance was performed as promised and the estimate was accurate.

  Cynthia Kane
a month ago
Organized, clear communication, they even sent a video of main evaluations! Scheduling was smooth, everyone was courteous. I would appreciate having a reference: such as what is normal, for the measurements quoted on the video eval. They even washed my car and cleaned the mats- that was such a nice touch!!

  Sue Berg
2 days ago
I can in for oil change and bought the 199 package which gave me my 3rd oil change free. While I waited I watched a movie with my complimentary hot chocolate. It was very relaxing!

  Laura Momcilovic
2 weeks ago
From early March 2024. Thank you Lori for your attention to detail and customer service. You kept me informed throughout the process. I much appreciate you and the work on my car by the technicians.From late March, As far as other experiences. We just had our car detailed and a day after , the clear coat was visibly damaged. The dealership is claiming it is not their or the detailers fault. It seems odd that 24 hours after pickup there would be such a huge spot exposed. It looks like someone left a chemical on it. Don t let them send your car out for detail. In addition the communication was poor from another person. Our cars took way too long and we had to beg for updates. My texts to the service department were missed and they acknowledged it. As I left, my hood light came on. The technician forgot to close it so I had to pull over on the on ramp to snap it shut.After being a customer for more than 8 years, I can t trust them to come back. Super disappointed.

  Penny Friedman
4 days ago
Went to get an oil change, the Advisor Armando Gonzalez was extremely friendly, patient, very helpful , knowledgable. Thank you for great service & highly recommended.

  John Karoumi
3 days ago
I actually drive past 3 Lexus dealers to do my service here primarily for the personal service I get from Jose Garcia. He s very thorough, trustworthy, and his follow is second to none!

  Oumar Koncobo
3 days ago
Great service as always. Nice and clean facility. I don t wish to be there often, but a trip down to Lexus of Arlington is always a good experience.

  Jose Garcia
a week ago
The staff was Profesional and courteous. The cookies tasted great. The amenities in the facility were first class.

  Mei Xu
4 days ago
Tom was very helpful with my recent visit regarding my car's breaks. He provided details of the problem and explained the repairs.

  Donald Saia
2 months ago
I bought a one owner 2008 ES 350 from this dealership not long ago - amazing first class sales service Eddie was my sales rep and he is wonderful! The service Tech Lori helped me go over the dealer service history from when the car was new in 2008, Lori is so knowledgeable and helpful along with the whole staff!

  Robert Pellegrino
6 days ago
As always, my LEXUS OF ARLINGTON experience was outstanding!JOSE GARCIA makes every service visit painless. GM MARCIN AJDUKIEWICZ's dealership is the ONLY Lexus dealership to use.JOSE GARCIA & MARCIN AJDUKIEWICZ - 2 reasons that LEXUS OF ARLINGTON is BEST dealership in the midwest!Bob Pellegrino

  HIREN PATEL
3 months ago
As I entered the showroom I walked around then went to center table where I asked 3 guys , who has time to waste time with me ,, none of them said anything.One guy from behind me ( 4rth )blue shirt walks to me asks me what I want to know..I said I needed to know abt EV charging system. That it seems that I had disturbed him from doing his evening stuff so he was talking to me hurryly and wanted to finish conversation.We walked up to that EV and he was asking me if anyone in my family members has a TESLA????I have use that same Tesla system to fast charge...He then asked me if I was LOCAL ??WHAT HAS " LOCAL " TO DO WITH SALES ??AT The same time I happen to see one of my friend there and in our talk I opened up that I was here 10 years ago same month and bought a RX450H for my wife and today I m here to buy for my daughter.After hearing this that 4th guy toned down a little and now he was talking slowly.But at this point I was totally disappointed with overall reception.NONE OF THE SALES MEMBER SHOWED ANY INTEREST IN TAKING INITIATIVE TO SHOW / EXPLAIN / BEING MORE INFORMATIVE TO A PROSPECTIVE FUTURE CUSTOMER. THEY WERE ALL BUSY ON THEIR PHONES.As I was still checking that EV , one professional bald gentleman did asked if I was helped, I said yes,, that was so nice of him considering everyone else.SO then I kept looking around , one skinny gentleman was near rx500h which I was interested/ checking, I asked more details abt that 500h, he was nice to give me more details abt that 500h.I walked by waiting lounge got a book abt RX and walked towards the door, I asked that gentleman at the center if I had to pay for that RX book , he said no .I looked like a homeless with dirty blue sweatshirt and blue Jean's with red crocs,I guess that why they treated me very badly.Well those guys just lost a cash customer.10 years ago the sales teams was so welcomingNOT THIS TIME.

  Susan Contraveos
3 weeks ago
There are no words to express how truly grateful for the people bringing the top of line service from the general manager Marik to Jaime brown, Jose Garcia and the manager of the service department Anthony Landi five stars just isn t enough !!!

  Kathy
4 months ago
I brought my car for an oil change. Last time when I was there, they marked on inspection recommendation sheet that I will have to replace my break pads soon. I did that a week before my recent visit at this dealership, using my mechanic, so Lexus of Arlington doesn't have this break pads change in their record. And again, after this recent visit, inspection recommendation sheet says my break pads need to be replaced. So my questions are: who and how does the inspection? Did they even look at the pads? Or this is an scam try, to perform unnecessary service?

  Doug Lawson
4 weeks ago
Lexus of Arlington performed the service I requested, did a complete vehicle analysis, and highlighted some potential mechanical problems with a video review that could see. I like it!

  Jim Barnes
a week ago
The service technician was very helpful and knowledgeable.

  Kristen Pettry
a month ago
Lexis of Arlington service center is always friendly, helpful and accommodating.

  Bala Gogineni
a month ago
Took for oil change and 15000 mile checkup. Did great

  John Bartosek
2 weeks ago
Haresh was very professional and took care of the very quickly.

  Pratyush Mahapatra
8 months ago
Tony Coyoc is the best service representative I ve had. Usually car servicing, especially under warranty, is a hassle with loaners and what s covered and not. But with Tony at Lexus of Arlington, every problem we ve had was smoothly and efficiently taken care of. I ve had to deal with service departments at multiple MB, Lincoln, even Porsche dealerships, but Lexus of Arlington beats them all.Services: Electrical repair, Tires, Steering & suspension repair, Auto engine diagnostic, Brakes, Oil change

  Daniel Harcourt
11 months ago
VERY good experience overall. Definitely ask for Tony Landi who provided outstanding service. You have to go experience it for yourself-and then be sure to tell all of your friends and family!

  Alan DePena
11 months ago
Facility is beautiful, there employees are welcoming and helpful. Lori took care of my service, and it went smooth and informational. Thank you for the great service!

  Yuliana Parashchak
6 months ago
the worse !! i am trying to call them 2 weeks already to ask where is my title ,because its been 2 months since i got my car, every time they transfer me to someone who never pick up and when i asked for manager he always not there !! so upset about this place ! and girl who always answer the phone not even was trying to help me all she was saying is "aha" unbelievable

  Sajid Mehmood
a month ago
My experience at Arlington Lexus was pleasant and comfortable.

  Dominic Fernandes
2 weeks ago
Haresh is awesome service advisor.