Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Lucas Schultz
2 months ago
I called a few days ago asking if they could look at my car because I had a flap dragging from the bottom. Joe answered the phone and told me to come in right away and he d take a look. Thankfully it was just my splash guard, but he was able to fit me in immediately, as well as helping me order some new, very needed, parts for my car.
John Peterson
a year ago
Understandably, many people recommended Sue Roo s to me for car maintenance and repairs. The first time I had radiator issues. They said their diagnostics only went up to 2019 models (not 2020). They replaced a turn signal light for free! The second time they said they could see about closing my hood, but after taking it apart, they didn t have the space or equipment to finish it. I asked the mechanic to put the inner parts, but he declined. He did replace another turn signal when reminded. In fairness I really needed an auto body shop to close the hood. 5* s Courtesy, Value, and Service 3* s scope of service. Highly Recommended w/reservations.Service: General repairs & maintenance
Branden mishler
8 months ago
I purchased a lift kit and new quick struts and had Sue's roos install them for me. They even managed to sneak me in on the same day(which doesn't happen in this area). Great people and great prices!
Elan Hugo
11 months ago
I'm from out of town and my oil light came on. I called Sue's Roos. She was incredibly friendly and was able to diagnose the problem over the phone. I put in the new sensor and was on my way! I am so grateful for the help. Highly recommend this shop!Service: General repairs & maintenanceService: General repairs & maintenance
Heidi Kriser
a year ago
Etta and her husband are so great and worked with me getting a new engine in my Subaru and then fixing my AC. What could have been an extremely expensive process was affordable with then and I can t thank them enough. Lucio did a great job with the repair and even aired up my tires after since he saw my light on. Super grateful for this shop and everyone there. Great experience!Services: Engine repair, A/C installation & repair
Hailey Eickmeyer
a year ago
My husband & I were having car problems on our honeymoon & they were the only ones willing to help us same day at a great price. They even gave us a loaner vehicle so we could still go out and enjoy our trip while waiting for our car to be repaired. Great people. Great service. HIGHLY recommend.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
brandon wanthal
a year ago
Sue's Roos always goes the extra mile. I have been using this shop for 5+ years and have always found their work to be stellar, prices affordable and service exceptionally friendly. They have loaner cars to help you continue life while your car is being repaired, and are willing to work on other brands besides Subaru. I have had Hyundai, Dodge and Subaru work preformed here.I could not recommend Etta, Sam and the rest of the Sues Roos team more!Service: General repairs & maintenance
Thomas Adams
a year ago
Easy to drop off your car and easy to pick it up! Cost was well below what I expected !. They do only what needs to be done and don t try to sell you a lot of extras {filters, wipers, remedies).. wry happy with their customer focus
Morgan LaCourte
3 years ago
I highly recommend this business. I have been put in a sticky situation where I bought a 2013 Forester and within 3 months and less than 2000 miles of owning the car the engine seized. Neither the dealership nor Subaru the corporation are willing or "able" to do anything to help me out in this situation. Etta however has been amazing through all of this- going above and beyond what I expected. The customer service is amazing and more importantly the work they do on your car is well done and honest. Its refreshing to meet a honest mechanic who really cares about the people in their community. Again I high recommend this business for any of you car's mechanical needs!Service: Engine repair
Rachel Buys
2 years ago
Just the absolute nicest people, Johnny really helped me out! They were kind, welcoming, professional and know their stuff. The best in town for your Subaru, you can t beat Sue s Roos!
David Brown
7 months ago
Superb little Subaru service shop. Knowledgeable and NOT a dealership - a great asset to the area.
Will Munford
4 months ago
Awesome! Kind, caring, honest, friendly, and hard-working people that do good work.
Season Hayne
a year ago
Sue's Roos is the only place I take my subaru.Incredibly wonderful, hardworking and honest people.Etta is an absolute delight.Thanks for all you do for my car!Service: General repairs & maintenanceService: General repairs & maintenance
Jackson Hole Rose
7 years ago
The people at Sue's Roos are amazing! I always visit them to get my Subaru serviced, at a much lower cost than what businesses charge in Jackson Hole (where I live). Etta gave me extra lessons on what to do when checking the oil on my vehicle, Jason always works around my schedule to get me in for service at the right time & the techs in the back always triple-check everything before sending you on your merry way. I'm usually road-tripping, so it's important for me to know my aging car runs efficiently. 5 stars for the hardworking staff over at Sue's Roos. Thank you! You guys deserve these stars for all you do for us with Subarus in the surrounding valleys. Bravo!
Nikki Paulowski
2 years ago
I am from wisconsin, out here in driggs Idaho for vacation! Leaving the Tetons today my check engine light came on along with some other sensors. I called sues roos and she told me to bring the car on in and they would run it to see what s going on. The personable staff made this process so smooth! We chatted about hiking trails and things to do in the area! I am so thankful I found this place on google and they were able to get me in whenever I arrived! They were also able to fix the issue immediately. This place is a blessing and would definitely recommend to anyone with a subaru!Service: General repairs & maintenance
Michael Whitman
6 years ago
I live in Jackson but I make the trip over Teton pass to Sues Roos for absolutely every service my car needs. They are knowledgeable and incredibly honest. This is the first, and probably last, online review I have ever written for any business, but if you own a Subaru in the Teton Valley area do yourself a favor and never take it anywhere but Sues.
Seth Cox
2 years ago
They helped me with an issue on my 1998 Subaru Legacy Outback. Really kind, helpful, and knowledgeable about those weird issues that Subarus can have and a normal mechanic/transmission shop was unable to diagnose. Thank you!
Drake Haydock
9 months ago
They go above and beyond. Every time I take my car in for issues they not only fix it but walk me through exactly what was wrong and give honest advice.Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change
Jake Curren
7 years ago
Etta and Jason provide few things service. Keep me appraised of upcoming service needs and work with my schedule. I drive 6000 miles a month so their help on keeping me on the road is invaluable
Blake Farmer
4 years ago
There are a few really good places in the valley to take your car but this is the only place to take your subbie. Amazingly fast repairs and very friendly and helpful customer service. Cannot reccomend them enough. My subbie will never go anywhere else.
Stephen Finley
6 years ago
At the front end of road trip thru NW. Stopped in Driggs, ID. Slight overheating problem. Found Sue's Roos first thing in the morning at 0830. By 1000 the issue was solved. Etta was great. Small town America is great.
Gilbert White
a year ago
Trustworthy, reliable service. And owner Etta is one of the nicest people in Teton County Idaho.
dsr15
3 years ago
Fantatic! It's run by toothless hicks. Similar atmosphere but way better than any massage parlor. Dogs welcome, as are humans of any belief or disposition.
Jeff Brines
6 years ago
Hands down the best shop I've ever been to. Friendly, extremely fair, and they know what they are doing. Lucky to have them around. Jason is the man!
Barron Link
4 years ago
Quick turnaround, good people. Our initial estimate was half of the hours the project ended up taking. They still offered to let us pay the initial estimate.
noah85 stevens
5 years ago
This place is awesome they took care of me they helped to get the part I needed for that I will use them totally again. They even installed it for me. #greatprices
steven summers
2 years ago
Considering that every fourth car in the valley is a Subaru, it's great to have them here!Service: Oil changeService: Oil change
David Peterson
2 years ago
Straight forward, honest, reasonably priced, comfortable chairs in waiting room. They're great!
Sam Cinomrah
4 years ago
Great work and honest people. They are the kind of autoshop you wish you could find everywhere.
gina Munsterman
2 years ago
They treated me great, professional and got the car fixed.