Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  NaWell F
a month ago
It took 4 hours of my life and I didn't solve anything. From the moment I bought 2 light bulbs for my F150. 5 employees were there, but when I showed up just only 1 left, working on a car (but he didn't even know how to replace those bulbs anyway) .. So the technician in charge had to be there to help me. So he was trying to figure out how to install them, for more than 1 hour, one excuse.. hard to reach the bulb compartment, I explained to him HOW TO do it.. (3 screws on the mudguard) but then another excuse.. he didn't have the right tools to do it...! (Or maybe was lunchtime ..). Once I was an employee and anybody could feel the lack of intention or predisposition. I understand it's not completely his fault, maybe Walmart doesn't pay enough or maybe they do not train their employees enough to be responsible and professional in the job they do. The only thing I know is I spent 4 hours of my time just to BUY 2 light bulbs. I'm going to install them by myself and maybe it can take me 15 minutes.. (because I have never done it before) but let me remind you.. the Market Economy, doesn't work that way.

  Kieron
9 months ago
Appointments absolutely needed but get the job done. Depending on tire you can get great deals. Word of warning they have trouble mounting 255/35 s sized tires. Otherwise responsive to questions.

  Korea K Laarian
5 months ago
Went in for a headlight and tho the staff was sweet and eager to help (I am grateful) I have to say the manager Jaylen was amazing! Super attentive and listened to my complaints all while not only fixing the issue but helping out in other departments as needed it was crazy busy today at Walmart (I mean it s Saturday) and his customer service made all the difference! He took his time and assessed the situation and let me know my options so that was great.

  Roll Tide
4 years ago
Friendly workers. Very poor service. 2 bad experiences with oil changes. Worth a few extra dollars to go somewhere to have someone who knows what their doing work on your vehicle. They fixed the issue however. Which is a plus, but the 1st encounter they tried to charge us the 2nd time around for fixing something they did wrong. Just make sure you check your vehicle out after they work on it. The Lady there today stated someone just payed $1,600 for work on their truck, and they managed to mess up big time by putting on the wrong size parts ect. Also openly stated a bunch of the new workers don't know what their doing yet. Just a friendly heads up!

  Karen Brock
a month ago
Called twice to see if ordered tires had come in.Put on hold .Never came back on phone.So took our business to Mavis in Dacula.

  Barbara Cokeley
7 months ago
I would advise getting here early bc the prices are great and the service is fantastic and everyone wants some lol. I get my oil changed and buy my tires here. They are very efficient. If they see something wrong they tell me. I like that one on one service.

  Kelsey Coates
10 months ago
I ve used this service before. However, I went yesterday at 9am for an oil change and tire rotation; they said it would be 2-3 hours even though there were at least two lanes open interesting. I was then told by the mechanic that they get there around 7 and let people in early. I got there at 7 the next day, waited for 30 min nothing. Either he lied or they were inside with the garages down, playing card games lol. I don t regret going bc I wake up early anyway, I just wish I didn t trust someone who should have been trust worthy in the first place if you re rendering a service. It s wrong to put it simply and repugnant if I m being honest. Best wishes though and God bless! Services: Tires, Oil change

  T K
10 months ago
came here to get a nail out of my tire. i parked right before the opening and the worker guy was in the shop looked at us weird. then my mom got out and said hello how are you and he didn t acknowledge our existence or say a word and immediately put the chain up to prevent us from coming in. then out of the blue he finally looked at us and told us to park in the parking lot, but we drove away instead. not sure what his issue was but oh well lol.

  Martin Burrow
2 years ago
Friendly staff. I had tires replaced here, so I can't speak to the oil change side of things. For tires, I was called when they arrived. I set up the appointment, dropped off the car in the morning and it was ready just a few hours later. They called me twice to remind me and I picked it up before they closed.Great service, a rare thing at most Walmarts. I bought to tires on Walmart.com and then had them shipped to the store. Just paid for installation and it was exactly what they told me over the phone. No surprises.

  Cody Smith
2 years ago
I qawas here Friday 5/14/21 at 11:00 AM and let me tell you their crew is amazing. Walmart online screwed up my order and I was in a bind needing to go on vacation next day. They spent 45 minutes with me talking to everyone in various departments for me to make happen what needed to make sure I got a refund so I could get other comparable tires same day. The tires were professionally balanced and installed in less than an hour still honoring my appointment at 11:00 even thought at that point it was 11:45. Top notch service. I hope the crew gets the recognition they deserve because none of what they did was required. They truly cared about helping and sadly that is not the standard now a days.

  Nager Yang
6 months ago
Asked for Mobil 1 Full Synthetic 5w-20.They used Valvoline brand instead. No communication or anything. Never again.Service: Oil changeService: Oil change

  Tiletha Melendez
a year ago
Best to go somewhere else for a oil change. You be waiting forever. Got my keys back and went up the street and got an oil change done in 20 mins versus waiting almost 2 hours at Wal-Mart sitting there waiting to get an oil change.

  Jake The snake Dodd
6 months ago
Always closing early i can never get tire here any time I pull up to a per gate they say sorry we just closed early today try tomorrow morning like hell who close a tire shop at 3 in the afternoon every day

  Julie
4 years ago
I went in two separate days to get two tires put on and was told that I'd have to wait 3 hours. So, my third day, at 7am when they opened was first in line! I thought it'd be quick...I was wrong! An hour and a half later and I'm done finally, at least I thought so. I met the guy outside and he informed me that one of my front tires was going on the wrong direction. Mind you, I just had them put the front tires on the week before! So he says to me that if he'd noticed it while it was still on the track, he would've just changed it. Geez! He pulled it back in and changed it. So, two hours later and finally two tires put on. I won't be doing any business here again!

  Nicole Tvrdik
6 years ago
They told me it would be an hour - an hour & a half & they finished in an hour. Super friendly. Gave me a list of a couple things that I needed to replace (tires) & then they were super sweet & vacuumed out my car for me! I was very satisfied & will continue to get oil changes here!

  Jodie Popps
7 years ago
Decent service,but NEVER timely. Asked about time yesterday to get 2 new front tires and was satisfied with their guesstimate. There was an elderly, handicapped person and a two yr old with me so this was important .... it ended up being about a two hour wait which is not what the amount of time given to me was....needless to say,I had 2 very cranky people with me and in turn I ended up in a bundle of nerves !!!

  Johnny Overload
5 years ago
Took a car battery in for replacement under warranty. Got my battery replaced but was told the remaining 1 year free replacement and 2 years of pro rate warranty were voided. I could not return it if there was another problem. They didn't volunteer this info either. I asked about when the warranty date would expire because they had printed out something and were pointing and talking covertly about it.I paid for the most expensive possible battery in order to get that much better warranty and they cancelled it as soon as I used it. This is same way their tire tread life warranty was handled when I complained about excessive wear on 80,000 mile tires with only 15,000 miles on them. They replaced two, and told me I couldn't get any more replaced if they wore out prematurely.As other reviewers note, getting an oil change at this location is a nightmare of extended wait times. They've damaged or destroyed two engines to my personal knowledge by starting vehicles that had no oil in them. The number of times they stripped out lug nuts can be heard about by anyone willing to stop at MasterTech Auto on Candler St and ask. (They used to repair all those damaged cars). It's probably worth checking all of them yourself, or having a mechanic do so, as they won't tell you they damaged it unless they absolutely have no other choice.It's not do business here at your own risk. There is no risk. There is an absolute certainty that they will break something, they will lie to you about a warranty, they will charge your for extras that you will never receive, or they will sell you a defective, quite possibly already once returned item at full price and will blame you when something goes wrong.Literally anywhere else in Winder is better, and faster. Probably cheaper too once you factor in return trips, damaged vehicles and services paid for but not rendered.

  Marcia Singson
6 years ago
Super super dissatisfied. Arrived at 8:30 for 8 am appt. (Due to traffic.) for 2 new tires to be installed. At 9 am. Manager Kelli, said after flat was repaired for BMW (that they moved my car for to fix,) I would be next. 1.5 hours later, they have not pulled my car back into bay. Awful awful awful customer service. Not returning to this store again.

  Andres Delgado
7 months ago
terrible service, the employees who do the oil changes are very rude, I arrived at the place at 3:22 pm and they did not want to help me to do my oil change, they told me no because they work until 4:00 pm and I arrived at 3:22 pm to request the service

  Kristian Black
2 years ago
I had my oil changed and lube service for high mileage vehicle and they failed to fill the windshield washer fluid. Also they didn't put a reminder sticker on my windshield. But the guy that I talk to was real cool and helpful.

  Diane Felder
5 years ago
Great place and customer service . I went to get a new battery, but they were booked for a couple hours so I think Chris the manager told me to come back after 12 or 1pm when the rest of his crew would be there and then it wouldn't take so long. Came back around 1pm and one of the mechanics called me by name as I drove up to the door. That's really good service.

  Randy Wallis
5 years ago
Probably not the best place to get oil changed Saturday afternoon. Manager seemed overworked and understaffed. She was not very friendly, seemed irritated and tired. After 45 minutes she called and said they dont carry 10w30 high mileage Castrol in the shop so will cost $9 more to get the oil off the shelf. Turns out they were out of it on the shelf so finally went with regular Valvoline for same price as High Mileage, then at checkout charged $5 more, because it takes 6 qts. They did what they could with what (and who) they had to work with. We got 2 batteries there last year and they were absolutely awesome. Go figure.

  ash W
4 years ago
This place sucks Sooo bad. Believe what you read about it. Came in last night to get a tire replaced and they turned me away bc they were understaffed. Came in next am to get it done... (I have a warranty on tire here so that's why I came back.) I spent over 30 mins while the lady at the desk looked for the info... Then said I would have a LONG wait... Which I agreed too, since this was my second time back. Then after all that came back to tell me they had no tires for me. What a waste of time. I just went somewhere else and ate the hundred bucks. Seriously do not waste your time.

  Vernon DeVore
a year ago
Made an appointment on thru. For Saturday 8:00 arrived at store and said no appointment was made I even had the names of employee and they wound not take me in it only takes 1 hr to do the job will never recommend Walmart for anythingService: TiresService: Tires

  Rachel Bohman
6 years ago
Immediately (I'm talking less than a minute after I had pulled up) they were telling me I had a nail in my tire, it was not repairable, and that the leak was a fast one. They insisted I needed a new one. Had them put the spare on and took my tire to Discount Tire. It was a slow leak and it was repairable. First and last time I go to this Walmart for oil or tire rotations. They will try to scam you if you are a female and alone. It's a shame. My Walmart back in Harker Heights, Texas had honest workers.

  Rob Timm
5 years ago
From experience, not all Walmart Auto service centers are the same. I do most of my own maintenance and car repairs but like everyone else take the cars in for tires. I watch the service guys, the guy who mounted my tires was very meticulous. He used a torque wrench, didn't just buzz the nuts on with a pneumatic wrench. He also perfected the air pressure and neatly stowed the spare back away. He is a true professional, I hope they can afford to keep him. I would drive back out there to avoid the useless thugs at the Auto center in Stone Mountain.

  Brittany
5 years ago
Ruined my brand new car seats. Went to get my oil changed, left an oil mark. They attempted to clean and left an even bigger stain. Had to return the next day to see the manager and was told to get quotes on fixing it. So spent my day off attempting to get this done only to find out my whole seat would need to be replaced or re covered because of the type of car seats I have. So now I have a brand new car, ruined seat knocking the value down and currently waiting to see how they will make this right..

  Jennifer Head
5 years ago
They never ever have enough staff. I was told 4 hours for a tire rotation with 2 cars in front of me. They did not care to help me at all. Zero customer service. I went somewhere else thank goodness.

  Harriet Jett Kilpatrick
4 years ago
Ridiculous today!!! They absolutely do not care what they are doing. Personal conversations while people are waiting for LONG periods of time. If I hadn't bought road hazard for my tire, I would have driven away after waiting an hour and seeing other people's being worked on first!

  Zen
4 years ago
Just wanted to get tires put on, got put on hold for an hour while trying to arrange this and was never gotten back with.Edit (1 star -> 2 stars): Called back, got a different person to answer the phone and actually help me, 2-3 hours for a tire installation.