AutoNation Volkswagen Savannah Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Tam doan
a week ago
Thanks for your replies to my second reviewed of my issues.As you said you are the OWNER OF DEALERSHIP you should know what do to correct the issues to your customers and your employees.There is nothing else for me to contact one of your General manager to discuss and solve the issues like you said!!!! Your already told me you're going to order the parts missing on my vehicle 2 times and that's just a LIAR.My vehicle bought it from your dealership still under warranty and have a missing part. We let the Managers and sales person knew, they said they will (Take It From Another vehicle) and send it to me. I have been waiting for 3 months before I wrote a second reviews . And with your responded one of sales person contacted me after that and let me know the part missing on my car had been ordered But one month later I still not receive it yet !!!! What else do you want me to contact your General managers? Fix your peoples, Stop Thieves and take peoples money.BBBBetter Business Bureau will be my next complaint.By the way I has been ordered the parts, and arrive in 3 Days its cost me $88.99. who do I send the invoice to??? FREE LABOR.- THIS IS A SECOND REVIEW is for the OWNERS of Auto Naition VW of Savannah.Today is 04/03/24 after a month with my first reviewed.. than with your responded, and a message from your sale person name Michael Lowe said the parts had been ordered. But One month later it still Not Arrive to me yet.HERE MY FIRST REVIEWED .PLEASE read this review and let your family and friends know BE AWARE OF THIS DEALERSHIP IF YOU HAVE NO PLACES ELSE TO BUY A CAR. THEY ARE NOT HONEST PEOPLES THERE and they will take advantage of you any way they can.IT S My Daughter first car for college!!!!I bought the 2021 camry xse in last September 2023. Shawn the financing Manager and his sale mans name Michael Lowe. They both tried to fool me on financing payments. They re give me a financing paperwork and ask me to sign with a monthly payment $426.89 for 72 months after I put down payment $20,000 and financed amount of 12,236.71 with annual percentage he gave me 7.29% . ( We decided to took 72 months just wanted for my daughter she can afford a low payments and build up her credits)I told them my payment should be a little over $200 but not with the amount on the paperwork they give me to sign! when he saw me refuse to sign then he took it back to the manager and bring back to me with a new amount payments .This time is $374.23. I let them know it still not the correct numbers i should pay for 72 months. I show him my exactly payment should be $201.96 after i used my Calculator with 7.29% interest rate of 12,236.71. At this time he have to correct the payment to the amount I show it to him .3 months later when my first oil change on the vehicle I bought from them I discover the bottom oil pan cover is missing. I came to the dealership and see Shawn and Michael to let them know it missing on the car . Shawn he told me he let Michael go ( find on another the car of their dealership take it and send it to me . Really). I have been waiting for over 2 months and I also sent a text to Michael Lowe the sale man ask for the missing item they both promised send it to me! His last respond to my text 2 weeks ago he said ( I check with parts ) but never get back to me.

  Lori Reddan
a week ago
The last time I was at the service center you removed my tire lock and it did not get replaced. Your service center was the only possible place to use tool?? I didn t even know it existed. This left me in a dangerous situation when I had a flat tire. Insult to injury, I just paid you $50 to remove the bolts

  jerrymobley53@gmail moped1962
a month ago
Sorry to say but I experienced very poor customer service at this particular location. The Auto Nation in Florida would have never treated me with such poor customer service. This location sold me a bunch of excuses, as they assured that the car would be serviced/check point before I got it. After purchasing my car I brought the car back two days later because the breaks were very noisy. In addition, I would randomly be stranded somewhere due to the car not cranking at times. At that time I was informed that the mechanic was short handed and that they would get back to me. Theytold me about two minor recalls. However, when I made the appointment (elsewhere) to get the recalls taken care of I was told that the car never even had an oil change, much less a battery check prior to purchase. It is not fair tbat I had to find this out elsewhere. Once you purchase at tgis location you are literally on your own. BEWARE

  Caroline Mack
4 weeks ago
David at Autonation assisted me today. He was patient, informative, gave me valuable information about the best service for my Beetle, kept me updated on how the repairs were going and I never felt rushed, never felt as though they had no time to answer my questions. Those guys were AWESOME!!!. I will definitely be using them again and refer other VW owners to them.

  Kelisha Ross
3 weeks ago
I m giving 3 stars because this company need to have coupons on oil changes, brakes, and tires. Loaner cars if the wait time is more than 2.hrs.The staff has improved their customer service

  Emily Welch
a month ago
My service advisor was extremely helpful and kept me well informed through the whole process. He listed to me and helped accommodate my schedule. He'll be my go to from here on out!

  Peter Brown
a month ago
Easy service department to work with. Appointment was easy to make and times were convenient. Service department kept me up to date on progress and pick up time. I would use AN service dept again.

  Kendall Brantley
3 months ago
Truly enjoyed my experience buying from AutoNation. It was easy and quick considering I knew the car I wanted. Great price for the car we purchased. Ron was exceptional, helpful and personable. I would recommend AutoNation to anyone!

  keya Maxwell
a month ago
Very friendly associates. Repairs were done in a timely manner and I am very grateful that they were able to help me so quickly. From this day forward I will only take my vehicle there.

  Eric Lester
2 months ago
Fast friendly service. My car was in, diagnosed and fixed the same day as my appointment. Service center and technicians were knowledgeable and kept me informed every step of the way.

  Tyffany Hartley
5 days ago
VW of Savannah was very friendly and helpful when I got my car serviced there. They went above and beyond to make sure my car and I were taken care of.

  Jon Blalock
2 months ago
Always fantastic customer service - from drop off, texts updates during the service and friendly faces. Thank you for always being great at what you do and thank you for the same-day service request! Will continue to use y all for any and all service.

  Kennard Wells
a month ago
It was a busy day put everything was taken care of in a timely manner and detailed explanations were given to each customer about the updated timetable each vehicle had remaining.

  Tommie Spear
a month ago
David was great, but I was told they check my engine light and that it was taken care of 30 minutes after getting my car back engine light came back on.

  Melinda Roell
3 months ago
Very helpful, polite and understanding. Had a loaner car for nearly three weeks (part on back order) and they never had a problem with that length of time.

  Karl Burns
3 weeks ago
The attention to the details are noticable when I bring my car there. Always pleasant, Krytle is a keeper, explain and anwsered all questions. Thanks.

  Kaitlyn Boyette
3 months ago
AutoNation Volkswagen always goes above and beyond to handle each and every need to help out with your vehicle. I was very pleased with my last service appointment!

  Faye Rogers
3 months ago
Service Jan 8th was much better than times before. Improved the time you have to wait on service. I request, they should provide service car while being serviced.

  Hosoon choi
a month ago
My contact person was very kind. Also, all the inspections were well received. Thank you.

  Clyde Campbell
3 months ago
My service advisor was amazing. His concerns for my needs were attended to professionally and timely

  H KIM
2 months ago
Overall service was good. Just it wasn't easy to find a right direction in the dealership.

  Monique Coffey
10 months ago
I called in for a same-day appointment, hoping there would be a spot available, but recognizing there might not be. On the phone, I stated that I was in a rush (driving across the country) but if there was room while I was driving by Savannah I would appreciate an oil change. I was told there were appointments available when I was to arrive in Savannah (yay!). On the phone I was told an appointment was scheduled for 10:30 am. I then drove over 30 minutes out of my way for my appointment. Upon arriving at VW, I was told I would have to wait for an opening and no appointment was scheduled as the service center was fully booked for the day. I was given an estimated wait time of 2.5 hours. Very disappointed. If I had been told on the phone that there was NOT an opening at 10:30, I would have not made the drive. I ended up getting back in my car to continue my cross country trip.

  Chris Mitchell
2 weeks ago
Prompt and courteous service. Flexible appointments and clean waiting area.

  Elvis Ford
2 months ago
Excellent service, keep you abreast of all steps in service and repair of your vehicle.

  Chastity Roberts
a year ago
Today, September 26, 2022, is my first experience with AutoNation Volkswagen. I am relocating to Savannah, GA and looking for a Volkswagen dealership to perform general scheduled maintenance on my Atlas. I found AutoNation Volkswagen Savannah, GA on a Google search. I called several times last Friday and Monday morning to schedule general maintenance and no one answered the telephone.After no one answered the telephone on Monday, I went to the AutoNation Volkswagen located at 50 Eisenhower Dr in Savannah, GA to see if they could service my Atlas. I pulled up the the service area and no one came to greet me at my vehicle (as I am used to) so I took my stroller and 7 month old baby out of the car to go into the service office. I still was not greeted as I entered. A service rep did open the door for me to get my stroller in the building. I waited for several minutes while a service rep and customer chatted about his Jetta. Because the conversation was taking so long, I used the restroom and came back and the customer and rep were still chatting.Now another customer was waiting in line. The service rep went out of his way to help the next man and left the office to go find the tow truck that was dropping of the customer s vehicle. I waited longer. Now almost 20 minutes later the rep comes back to the office and starts to help another customer until he sees that I am visibly frustrated. He then asks what can I do for you, with a look of disgust and disdain. I explained that I only need scheduled maintenance and oil change. The rep asks if I have an appointment and I explain that I tried to schedule an appointment and no one answered the phone for two days. He says that he cannot service my car today and the next available appointment is Monday next week. I said thank you I will not be back.This is my first direct experience with gender, race and ethnic discrimination in Savannah, GA. The service rep intentionally treated me differently than all the other customers and he blatantly did not want me as a customer. Given the totality of the relevant facts, the service rep engaged in intentional discrimination. Now I must seek another Volkswagen dealership to service my Atlas because the service rep caused me to lose trust in their service.I am contacting AutoNation s corporate office including the legal department with this information. I will continue the complaint process until the service rep understands that he shall not engage in this conduct ever again.Service: Auto engine diagnostic

  Paula Powers
2 years ago
I drove eight hours in one day to buy a car from them. Not only did the car exceed my expectations, but their customer service did also. They were straightforward in their pricing, answered all of my questions, and had a very friendly, accommodating staff. I would drive another eight hours to purchase from them again.

  Mike Ahrens
10 months ago
Horribly wrong problem diagnosis, followed by complete inflexibility.My 2008 Beetle wouldn't start. Turning the key did not cause the engine to turn over. Battery was new. Car was towed to this dealer.They diagnosed bad ECM--The cars "computer". I knew this was impossible because the ECM has nothing to do with the starter circuit. They said that VW no longer produces new ECMs for this model and year, so they cannot fix the car. Come get it. That took a week.I went to get the car. I found it in a grass parking area, where the tow truck left it. It had never been moved into the shop. How did they diagnose a bad ECM in the grass field?I managed to start the vehicle by whacking on the steering column, indicating a bad ignition switch.When I told them, they refused to put a new ignition switch in the vehicle.I towed the car to a nearby independent repair shop, they fixed the car in a day.

  Lexi Balfour
a year ago
I ve went to Volkswagen service center for my Jetta because my car was experiencing an error message stating please check the starter system and it will shut off. Once I towed the car to them, they ve stated that my battery was the problem and that if I replaced the battery then my car would work again. After they have confirmed that that would help, I agreed for them to do it because the car is unable to drive off the lot and I live an hour away. Once the battery was replaced and they called me stating it was working, my husband drove up there and paid them. Once he got in the car, he couldn t even drive off the lot. It turned off on him with the same error message. Now I m out $500 and I m back at square one. They refuse to give me a refund and I don t have a working car. Someone need to fix this. They don t want to accept when they messed up and taking people hard earned money. Someone need to rectify this situation.

  Peggy Garcia
a month ago
Easy to get an appointment, professional & courteous staff

  Renee Young
11 months ago
Mr. William Craig was awsome he got me on the right path while quickly addressing my concerns. He made a miracle happen.. Awsome!! Thanks Will