Rick Case Kia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zanardo Dezignz, LLC
a day ago
Brought my 2015 Kia Optima in for the latest engine recall. The engine was covered under their extended warranty, but they would not replace the engine until I spent thousands on extra maintenance and unnecessary repairs.You only receive a loaner for 10 days at a time, and then you get placed back at the bottom of the list. Replacing an engine takes much longer, obviously. In the middle of the process, and it's already been a month. The parts have not arrived yet because of the long wait for Kia engines to be replaced.Definitely do not recommend Kia vehicles or Rick Case.

  John Kim
a week ago
I bought a 2024 KIA K5 last Aug.2023 and got a problem in Feb. 2024.My first disappointment is that not even 6 months into having the car in my possession, the trim on the back of my car fell apart (understandable because it was a technical issue). The second problem was when I went into the dealership at 4:30 PM on Saturday February 24th (Closes at 5:00) and a salesperson( Danny Park) had said to me to come back on Monday because all the technicians were gone. If employees left when they were supposed to, this would not be a problem currently. The third problem was when my wife had gone to the dealership on February 27th, and Mr. Hunter(technician) had said to her that they needed to order the part and that it would not take long. He also said they would give notice once the part had arrived. For a while later, I called the dealership a couple of times to see if the part had arrived, but no notice was given. The fourth problem was yesterday, when I called Danny Park, and he gave the service department notice. The service department had said the part had arrived and Mr. Hunter had called me to come at 9 AM on April 6th the following day (today) to get the part installed. He said it takes a couple of hours. I went in today at 9 AM (according to my appointment) and Ms. Brandy said he doesn't work today due to sickness, and she said I should come back next monday (April 8), so I argued my way to make them agree to get the part installed today. eventually, Ms. Brandy said my car will be taken care of today, and it takes about 3 hours. I sat in there for 3 hours without any progress done to the car, so I talked to Ms. Brandy that she call me once my car is ready. and I came back home. It is currently 6:00 pm, NO ONE called me, and I can NOT pick up the car because they do not have it ready, nor can i have my car until next monday, which is a major problem.I had been there 3 times already and have to be there one more time at least. Who can compensate for my wasting time and labor?Service at this Rick Case Kia is horrendous. Please be aware.

  Kayla Fernandez
a week ago
Bought this thing from Rick Case Kia and had the BEST time. Everyone was so cool and super nice! Shout out to our salesmanLamont Gibbs!! He was the best!!! Thank you guys so much! Will definitely come back next time we need to purchase a car!

  Trenise Rogers
3 weeks ago
The best car buying experience I have ever had was here. When you go to buy a car here ask for Shane Hall. He is absolutely awesome!!! My husband and I can t say enough great things about him. He is very helpful, humble, and has a top tier personality. Thank you so much Shane! We will be back.

  Mauricio Rosero
2 months ago
Yesterday, February 2, 2024, we went to service to have the passenger tires inspected because one tire had been damaged. It turns out they ended up doing what they shouldn't have and cut a tire to make us pay for an additional one.Tatiana Olaya, the Service Advisor, insulted us and was very rude the entire time (please NEVER go with her!) and Joshua Bass, the Service Manager, was permissive, never took action, and defended and covered up for his workers who did the service wrong. He acted as if we were in the wrong, giving useless excuses and pretexts.In the end, we spent more than two hours looking for an answer as to who had cut the tire, and nobody said anything. We never received a report from the technician; he never evidenced anything (It was clear they wanted to rob us).To finish: Tatiana Olaya insulted me and threw my payment receipt for $1,180 on the ground. TERRIBLE SERVICE. (They are thieves).As we were leaving: Tatiana blocked our exit with her car. She is threatening and a very unprofessional woman.It's disgusting to encounter people who work in customer service and act like her.NEVER GO THERE!It's now 12:46 am, and the tire we asked to be checked and was NOT checked is showing 26 psi, when it should say 35 psi .(Attached Photographs and Videos)

  Latasha Kinnard
2 weeks ago
My car broke down while I was out of town.It was such a scary and frustrating situation for me.When trying to make arrangements to bring my car to have the issue diagnosed, whoever I spoke with on the phone seemed completely uninterested in helping me.To be fair, he was likely following protocol with his recommendation. ("We won't be able to see your car for another 6 days and will charge you a storage fee.")That rubbed me the wrong way and felt like an awful way to support a customer during an emergency.The car broke down. You can't even look at it for another 6 days, and I'm expected to pay you?That does not align with my expectations for level of service. Even if I could understand the policy, I just didn't like the way it was handled.So, I called over to Kia Mall of Georgia.The receptionist instantly let me know they would support me however they could as quickly as they could.They weren't open the next day, and they apologized for the inconvenience. Which, of course I understood.So far, they are really delivering on their promise. Got me in a rental the next day!! I'm so grateful for their support in such a stressful time.I know not everyone has high expectations for customer service. And that's okay.And I know things may be hard right now.But the very least I expect is urgency and effort.

  James Jones
2 months ago
We did buy a new Santa Fe hybrid here. Shopped another local dealer but got a better offer at Rick Case. They did great job locating the specific vehicle and got it transferred in one day. Finance process went fast and smooth. Only issue was miscommunication with sales manager and salesman, but we were able to come to a good deal in the end!

  James Heaton
5 days ago
3 service individuals attempted to sell me a service I didn t need costing near $1000. Took over 2 hours to do a simple oil change and software upgrade. Didn t even top up the air in my tires or provide me with the results of my inspection on 50k miles service. Definitely going elsewhere for now on when I need a dealer to work on my vehicle.

  David Allen
4 weeks ago
The dealership was clean. Everyone was very friendly and personable. The entire process was quick and easy. My salesman, Devontae Wright, was excellent. Very responsive and knowledgeable. Great all around experience.

  Kelsey Whitehead
3 weeks ago
Lane is absolutely wonderful. From the start, he demonstrated deep knowledge of the inventory, understanding my needs and recommending suitable options. He was transparent about pricing and financing, making the process seamless and stress-free. Lane was also exceptionally responsive and accommodating. Overall, his professionalism and dedication to customer satisfaction made buying a car a true pleasure for me. I highly recommend him for anyone in the market for a new vehicle.

  Gay Lemmerhirt
a month ago
I guess I'm one of the apparently rare people who had a terrible experience with their service department. I purchased a new Telluride SX Prestige in May 2023 from this dealership. I added in the wheel/tire and maintenance contracts to my purchase as I have when I purchased my previous THREE new Sorentos at another dealership (in six years). I took it in for the first service and a tire replacement on 1/22/24. I got there very early in order to be the first in line (I knew from experience that they'd have to order a new tire) and, surprisingly, there was only one other car behind me when I got checked in a few minutes after 8 AM. He immediately saw the screw in my sidewall and said a tire would have to be ordered. I commented on my surprise that there weren't more people there for service. Suffice it to say that I was furious by the time I finally left eight hours and fifteen minutes later. Now I get into my car and drive 25 miles home and realize that my sensors are no longer working for my tire pressures. I take photos of the purple squares that are showing in place of the pressures. Great. I called and spoke to someone in the service department to get the email address of the person who helped me (Hunter). I asked that person to please let him know that I was sending photos in an email - could he please take a look at it and let me know if there is anything I can do to fix it so I don't have to make a fifty mile round trip back to get it fixed. Almost three weeks later I'm still waiting for an answer. THEN I get a text from someone named Joshua Bass thanking me for getting my service and giving me a phone number to call if my service was "less than exceptional". I texted - no response ever. I called the number and left a voicemail asking for a return call on 1/25. Left another voicemail on 1/29 again asking for a call back. I got a text from Nixy of Rick Case Service Center saying it's a response to an email I left - if I'm still in need of assistance, please respond with "Inquire", so I respond with "Inquire". Of course, no one ever responds. Never hearing anything back, I then called and left a message for Mr. Echols, the manager of the Kia dealership, asking for a call back. Today is 2/20 and I have yet to be contacted by ANYONE. Nice to know you've spent over sixty thousand on a new car with additionalmaintenance/warranty contracts and are just ignored and disrespected!!!!!!!!Apparently, they don't respond to all their reviews!! They should be ashamed.

  DeAnna Davis
5 months ago
On November 12th I traded my 2010 ES 350 in for a 2020 ES 350 at Rick Case Kia and it was a very pleasant and seamless experience! Kendrick Echols (General Manager), Shane Hall (Salesman) and Jon Yi (Finance Manager) took absolute awesome care of me and my purchase, I will definitely do business with them again! DeAnna Davis

  Kera Parks
2 months ago
I went in there after being denied at another dealership. The process was simple and fast. Mr. Shane made sure we were comfortable. He responded fast with any questions I had. He was perfect and I loved the experience. Me signing everything was fast as well! The guy I worked with made sure to answer any questions and made sure I had a very clear understanding of what it was that I was signing. Thank Kia and Mr. Shane

  Rubayatur Rahman
3 weeks ago
Its been a pleasure dealing with Mr. Lane in Rick Case. He has been a really good mentor throughout the way of purchasing this vehicle. Hopefully will get another one soon form him from Rick Case. And also looking forward to have there after sale service.

  kevin younger
9 months ago
I came in looking to get a used truck and was expecting a pushy car salesman. I arrived and met with Monique Kirby who turned out to be genuinely interested in getting me the best deal possible. Ms.Kirby treated me like a guest of honor and not only as a possible sale. Monique was positively fantastic and navigated through the entire process seamlessly. I not only left with a truck that I love, I left with a brand new 0 miles Santa Cruz truck that I love. The entire team at Rick Case Kia and Hyundai were inviting and extremely friendly. Thanks Monique and team for great 5 star experience.

  Jordan B.
a week ago
The employees, outside of the service center, are super nice and friendly. My issue is the service center all together. I usually come in the mornings so I m not used to such a long wait. This time I came in the afternoon for an oil change and for them to just inspect my brake lights and give an estimate on that issue. After 3 hours of waiting, I had to go ask for a status of my car. Turns out my car s paperwork was just sitting on a desk and no one called me to inform me of anything because the lady at the desk, Tatiana, who seemed like she didn t want to assist me in the first place, went to lunch. I think the smartest thing to do would be to move to the next person instead of having the customer wait there longer than needed. Then the next lady who was assisting me, then finally told me the issue with my brake lights and then asked did I wanted to go through with that service, along with giving me an estimate of other services totaling more than $2000. I said not at all was I interested in anything additional because I sat there for 3 hours JUST FOR AN OIL CHANGE. Service was ridiculously horrible this day.

  Joe Albright
2 weeks ago
I left my car on Monday and was told it would be $249 for a diagnostic test and take 15 days. I decided on Wednesday I didn t want to wait that long and be without a car. So I called and tried to explain I want to pick up my car. I was told that someone would call me back. I waited and called again the next day and was told someone would call me back. So on Friday since I hadn t heard back from anyone, I called and said I was on my way to get the car without having the diagnostic test and explained that no one ever called me back. They said they would have it ready, then a manager called and said that was the first he had heard of me wanting a call back and apologized and he would work on getting it ready. I said thanks that I was on my way to get the car. So I picked it back up.

  Tomson Tse
4 months ago
I have three children, two of whom are under 6 years old, so I must choose a car with more than 6 seats. Comparing Toyota and Honda, I chose Kia. Because of the powerful functions and after-sales service, and of course the new Kia design, it is really handsome. It took us two days with Jeffrey and his manager to close the deal on the car. Oh my God, I was hungry for two days! I guess so is he! Really very patient!When you are tired in traffic, just cruise

  Taz
a month ago
The staff are very friendly. With that being said... I sat at the dealership for 4 hours waiting on an oil change, front end alignment and a injection cleaning? I think that's what it is called. During those 4 hours I was approached 4 to 5 different times times to have things fixed on my car, for the love of all that is good and mighty....STOP! Just STOP! I appreciate the information but please get me back on the road in a timely manner instead of trying to find something wrong with my car, to boost your sales.I understand that is how the automotive world works, but read the room! I know my car, I know the creaks and funny sounds it makes, I drive it everyday!So in the future, if I'm not in immediate danger, fix my car and do what was asked nothing more and at the end tell me about possible future issues!For the record, I'm not upset...I'm just letting you know not everyone appreciates the delays.

  Mariah Cobb
4 weeks ago
We bought a car from Lane today and this guy was absolutely great! He's super attentive and easy to talk to. We drove 2.5 hours up here and we aren't disappointed. When we're in the market for another car, we'll definitely use him again. 10/10

  LaKeisha Rivers
3 weeks ago
This was the best experience I have had with any Kia's Dealership Service Department. They are friendly when you call to setup appointments and dropping off your vehicle. The use of text messaging with video to view the services is top notch. You can also call your assigned agent through that same text. The agent was courteous, friendly, and knowledgeable. My appointment was at 10am and all services were completed by close of day. I would recommend Rick Case Kia to any Kia owner.

  Carol Tamara Col�n-Massas
2 months ago
This is my first time going to get service at any Kia dealership. I ve always had a Honda and have taken it to the Honda dealership.While nothing was technically wrong, there are a couple of things that were markedly different from the really nice experience I usually have at Honda. The first was the way that service coupons were handled. As I stepped in, there was an offer that flickered across the screen, saying to ask about getting five dollars off. When I mentioned it to the service representative, she acted like she had No idea what I meant. She wasn t rude about it, but It looked unprofessional for her to not know what was being offered at the time.I also also noticed that my car was not washed . This is some thing that was done standard at the Honda dealership with an oil change. The service tech also left the plastic liner in the driver seat so I have to dispose of it. I also received A paper summary of what was checked on the inspection, which I did not receive at the dealership.I will say that everyone I spoke to was very kind. I was just interesting to see the little things that made the service experience at Honda feel a little higher quality compared to the dealership. Please feel free to contact me if you have any questions.

  Myranda H
a month ago
It was a great experience working with Mr. Marvin! He helped me find a vehicle that reached all my expectations and took the time to give me extended details about my vehicle. I appreciate his patience and the knowledge that he provided. It was a great experience and thank you for being a great salesman!

  Thomas Griffith
3 months ago
In 60+ years of life, I have purchased many new cars. The experience at Rick Case KIA was, by far, the most efficient and stress free transaction I have had to date. Our salesperson, EB, was knowledgeable and professional. He went above and beyond to describe, educate and set up the features and operations in our new vehicles. Yes, vehicles, we purchased four at the same time. I spent less time buying four than I have spent on one transaction at other dealers in the past. The Rick Case Team that assisted my family in buying our new vehicles are professional and personable. If you are shopping for a KIA, I highly recommend this Dealership and it's associates!

  Paullyanny Ferreira
4 weeks ago
Lane, our car sales person of has been awesome and also very attention to us. He kept his promises a fun and easy experience. We came and had it all done I like he said.Great experience!

  Dianna Swartz
a week ago
It was absolutely horrible. 23 days waiting on a part and then driving over 200 miles to try to pass emissions test over a month from my birthday. So finally passed and had to pay penalty. Sucked big time. The money I paid on Uber because I had no car for 23 days. And the dealership did not offer a loaner. I will find somewhere else to do my business.

  Maria Hannon
4 days ago
Excellent place to take your Kia. They are fast, kind and will do everything in their power to help you!! I had an amazing experience with Tatiana olaya. My car haven t give me any problems since then!

  Roy Leffew
a week ago
Excellent Customer Service. Set realistic expectations, stayed in contact with timely updates and did exactly what they said they would for the amount quoted. D'Anthony did an amazing job as our service rep.

  Veesha Howard
5 days ago
This is my second time coming to Rick Case. I was trading in my car and they made my experience very smooth even with some minor hiccups, Jules, Micheal and Jeff made up for it in the end!

  Jossie McManus
a week ago
I came in to make a tough deal, and while I realize the dealer is entitled to reject it, they are not entitled to have the men sitting all in the front laughing at me while I'm standing right in front of them. I called them out on it and told them to laugh on their own time after work, and in private but laughing in front of my face is unprofessional. One of the employees right in front of me said "whatever" sitting right next to the assistant manager, Nick, who said nothing to him, but was also smiling with him. I am single mom and I do not recommend ANY females (moms or not) go there alone, they will not show any respect for you.Kendrick, the general manager, is fully aware of the situation. Plus 3 assistant managers at the front watched the entire thing.All anyone gets is a scripted reply. No action or apology.