Rick Case Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Morgan Vittitow
a week ago
Best Hyundai dealership experience I've ever had. I didn't feel rushed at all, Terrence was never pushy and listened to all of my questions and concerns. (And answered them) Their warranty is amazing as well. Excited to have them in my corner.

  Kathleen Perry
a week ago
Orlando and Andre took really good care of me today. This is the quality customer service I expect from a dealership. I had complete confidence in the service provided and that is something I personally need more of these days. Thank you for making my experience a pleasant one.

  Allen Colom
3 weeks ago
My experience with Andre in customer service was top notch. The man did a fine job both getting us in and getting us out. He was upfront and professional. I think some of the pricing was a little steep but honestly not much more than having it done by a non-dealership. I opted for a one-shot-stop with parts made for my vehicle. Very satisfying.

  Kyra Edwards
4 months ago
Shayon was able to help us when we wanted to check out a new Palisade. He was super friendly and made the purchase extremely easy and fast. We weren't able to take the car the same day, but he delivered it right to our driveway the next day. We love our new car! Definitely recommend!

  Javae Davis
a month ago
If it hadn t been for Orlando, I would ve been very frustrated with the oil change process. This dealership doesn t allow you to make an appointment for an oil change, but literally every time I called or showed up there was at least a 2-3 hour wait. Orlando immediately went out of his way to accommodate me as best as he could by giving me his card and telling me that I can conveniently text him what the wait times were. He was also very friendly and knowledgeable.

  kenneth luker
a month ago
Had an extremely easy car buying experience. My wife and I walked in and Marcel came up and greeted us promptly. We told him exactly what we were looking for and the things we needed in order to make a purchase with them. He was kind, understanding and professional. Once he had us taken care of , he showed me all the features to my new vehicle and wished us well. The whole process maybe took two hours. Won t do business with another car dealership unless it s Rick Case.

  Bethany Hanna
2 months ago
THIS YOUR WARNING. DO NOT BUY FROM THEM. I purchased my vehicle from them in 10/2023. My panoramic sunroof just shattered while I was driving. I took my vehicle in to be looked at and I was told that something hit it. I do not park under trees and I have not heard something this large hit my sunroof. There is nothing in the sunroof that has a sign that something hit it. Now I am stuck going through my insurance to repair the glass and they did not even assess my vehicle to check to see if the actual sunroof is damaged. The service manager (Tammy) just looked at the hole and said oh something definitely hit this. Research Hyundai and panoramic sunroof exploding/shattering sunroofs there are all types of complaints. Rick case should have definitely done the right thing and repaired my sunroof. This just shows that they only care about the customer for the sale. UPDATE: emailed general manager and received no response. It s a shame that the dealer rather turn this into a legal issue instead of working with customer.

  Ken Arthur
2 weeks ago
I know a lot about cars and dealerships.I went to Rick Case instead of my usual dealership because of an odd set of circumstances. They were the worst in the service department I have ever been to. My other main dealership is great. They over charged me and lied about the service done and pricing. When I contacted the manager they continued to lie. What they said didn't even make logical sense. Please do not go to any of the Rick Case departments! Please!

  Marge Foster
5 days ago
I had a three hour waiting period for an oil change. Why doesn t Rick Case offer scheduled appointments? Matthew was fine checking me in for the appointment. I requested a different technician to do the oil change. I explained that I had a bad first experience with an oil fine done there. I ever got full resolution from the first time. It has left me not feeling confident with this service dept overall.Also when I called to find out when to come in I was told the service dept hours were from 8-2:30 pm Saturday, only to find out that they are open until 5p. Again a scheduled appt would have helped. I also asked about doing a drop off the night before. I was told they don t offer that service Only to find out they do offer it.

  Thomas Shelton
a week ago
Contacted this dealership 3/28/24 to question if they had a vehicle in stock, to verify what the website shows. I was told yes and told the salesman that I am interested in that car and would like to purchase it that day. After confirming the availability a representative from the Roswell location called me and said "the Santa Fe is here" and I should come to that location to purchase it, instead of Duluth. I contacted the salesman from this location who confirmed it was in Duluth. So the only reason I can see this happening is because the sales people are trying to take sales from each other, or at least their sister location. After confirming availability, but never hearing about final location, i submitted a financing application. I contacted the finance manager who confirmed they received it, and that everything checked out. Approximately 30 minutes later I received a call stating the vehicle was sold. I questioned why I had spent this time, even going so far as to apply for financing, if they were not holding the car. The salesman literally chuckled before saying, we don't hold cars. Which is fine if that is your policy, but that should have been mentioned before any application. The only reason I can think they would want another buyer is because I had discovered this car through the Costco Auto Program, so maybe they found someone they could get more money out of. My last interaction with Rick Case was the last salesman asking if i wanted them to contact another dealer to have a care transferred. I said yes and never heard back. After i decided not to utilize these dealerships for a purchase, I received a letter in the mail stating my application for credit was denied. This was clearly done out of spite, because as I said before the finance manager stated everything was in order and I have never been denied any form of credit in the past. Overall, I would avoid all Rick Case dealerships because of the way the employees treat each other and their shady practices.There was a happy ending as i purchased the exact vehicle I wanted from Jim Johnson in bowling green, KY the same day. Not only did they hold the vehicle after my online application, but they stayed open an extra hour to give me time to make it there after work.

  Josh Schumann
a month ago
Daniel Marcy is an amazing low pressure salesman. My experience was outstanding and I would definitely go back to him. I started looking at a used 2023 Genesis G70 but talked myself into a new 2024 with no pressure from him. He was attentive, understanding and willing to answer all my questions. He even came in on his day off to let me drive the 2024. Overall great experience.

  Derrick Whitfield
a week ago
Took my GV70 for routine oil change and system check at mileage.First, the service rep tied to sell me the 30k mileage service that I completed the previous service. When I said I already completed that service, he pulled my records and said "I see that now, didn't pull your service records."Second, a part of the service was to rotate the tires. I washed my car today only to realize the tires were not rotated cause I have a visible mark on the driver side rim that is still on the driver side.Lastly, with all the pollen these days, hit the windshield wipers and cleaner only to find the fluid was empty and just smugged pollen worst.I have had multiple issues with service from this dealership and this is where I purchased the car. Everything from lack of support for extended service I purchased for dents. Had a recall that left a smell of glue that lasted for weeks.There is a lack of customer service and support for this level of premium vehicle purchased at this dealership.

  Kelly Figiel
a month ago
Daniel Marcy was great! I was not looking forward to buying a new car, after my previous car was totaled. I came in and let Daniel know this. He handled the situation with the upmost professionalism and understanding. I would highly recommend coming to see him when it comes time to buy your next car.Edit: I had something that needed to be looked at on the card and Daniel went above and beyond. I am so impressed with the kindness that was shown to us. Thank you!

  Erica Nolan
2 weeks ago
If I could give a 0 I would. I was told 2-3 hours ti repair may vehicle. After 6 hours I called to check the status the call center says they can t get anyone on the phone and they will leave a message for someone. Another hour go by and the call center says the same thing. Nine hours later I decided to have a ride take me to get my car only for there have been absolutely nothing done to my car, I would told the part had to be ordered and they where under the impression that my car was staying. Absolutely no one reached out to me to update me about parts being ordered or anything. My car basically sat there all day for no reason. Customer service and communication sucks!!!!

  Jah Pena
2 months ago
I came in yesterday to get my Genesis Service done. Coming from Buckhead it was very convenient to come to this location since they allow walk in no appointments. The Atlanta Genesis had been booked till May so being able to get my car maintenance soon was important for me. Rick is so professional and was very kind and attentive. He got me in and out as fast as he would since I waited for my vehicle instead of dropping off and leaving. I appreciate the quickness he did to be able to get my vehicle maintenance since it needed a lot of service (3hours) so I can go about my day . I recommend to come here if you want to get it done quick .

  Joe Whitley
2 months ago
We had experienced a blown engine on our Santa Fe that was covered under warranty. Andre Johnson (service coordinator) did an excellent job working with the warranty company and technician to rebuild the engine. He was quick to keep me informed and respond to our questions. (I felt like we were the only customer). The car runs great thanks to Rick Case s excellent service.

  anthony coles
2 months ago
Rick Case Hyundai on Satellite boulevard wanted to charge me almost $5000 for high performance brakes on my Genesis, 2015 coup.I was able to get the same job done at another dealership for $1700 including oil change. I couldn't believe the price and paid the $240 anyway for diagnostics but I guarantee you, I will let my friends know and anyone else I come in contact with the stay away from Rick case service center. They will rip you off. At least try to.This new dealership has found a new customer. I will let my family and friendsknow about them. Their customer service was great and outstanding and the prices was fair, not overpriced. Rick Case lost some customers yesterday.

  Denise Moon
3 months ago
The best car purchase I have ever made. Sergio was pleasant, knowledgeable, and not pushy. He anticipated many of my questions, providing the information I wanted/needed. Hi is a terrific salesman. The financial part of the process was easy. Kind and courteous and very streamlined and professional. I have already recommended Rick Case Hyundai and will continue to do so. Thank you for such a wonderful experience.

  Sarah Hopkins
a week ago
Rick Case Hyundai has a very welcoming and hospitable team from sales to the finance department! I bought my first Hyundai Sonata several years ago and they provided the same exceptional customer service as they did when I recently purchased my new Tesla! I will recommend Rick Case Hyundai to my family and friends!

  Steven Williams
a month ago
My wife and I just bought car from you Hyundai dealership the first one was a Hyundai Palisade 2024 calligraphy collection and the second car is a Hyundai Santa Fe 2023 hybrid Limited. At the time of purchasing the vehicle everyone in the sales department was spot on A1 service couldn t ask for better.But yesterday March 10 2024 the Hyundai Santa Fe hybrid with only 1520 miles on it decided to break down on us. It flashed across the screen that it had something to do with the hybrid system. So I called roadside assistance, and they had the car towed to the dealership. I knew that the service department was closed and I would have to wait until the next day before I would hear back from them on taking a look at the car.So this morning I received a phone call from them asking what was wrong with the car and I said that I m not sure it was towed to your dealership where I purchased the car because it wasn t operable. I was then told because I didn t have an appointment It would be sometime next week before they could take a look at it. I then asked if I could get a loaner or rental vehicle so that I would have transportation and that s when I was told NO that I would have to wait to have a diagnostic test done on it to see what was wrong with it before they could help me.I then asked to speak with a manager and was told there was no one available. I then asked to speak with an owner and was told the owner died a couple of years, I then asked for a customer service phone number, and was told to look it up.I called back and spoke with Tammy who said she was the service Director and she basically told me there was nothing she could do for me either and that I should have made an appointment before I had the towed to her dealership and if I hadn t bought the car there she would ve had it towed off of her lot. Because I didn t have an appointment. Hmmm .how do you make an appointment first when the car breaks down and the service department was closed. I was told that I could ve had it towed to my house and then when I got an appointment I could have had it towed to them 24 hours before. That s the best customer service I ve ever had and mentioned to me. So I said have my new car towed twice because I didn t have an appointment from the dealer where I purchased it from and it broke down after only 1500 miles. I was told yes because that s not my problem .So I called Hyundai care which is the national customer service number and they helped me move my problem to another dealer who is taking a look at first thing tomorrow morning.You ve been warned about this dealership! Just remember if your car is under factory warranty you can take it to any Hyundai dealership to have it serviced.From my take on the situation and conversations with 3 different employees they are all about selling you a car, but not about customer service after the fact!

  Shaun Sampson
2 months ago
I would just like to say thank you to Ms. Victoria Cruz for the exceptional and speedy service I received 2/1/24. As a walk in for an oil change I did not expect to be in and out that fast. Kudos to the technicians cause I definitely can feel the joy in my engine by the way it s pulling from the great job that was done. Definitely found my new home and my car was a different brand so I can imagine how they treat and value their own.Thanks a lot Rick Case Hyundai of Duluth!!!

  Joshua Bazzetta
10 months ago
Rick Case doesn't deserve ANY stars. DO NOT go to any of their dealerships if you want good service. They're rude, they lie, they make up excuses to try not to take responsibility. I bought a brand new GV70 which clearly has issues and I've taken it to them 4 times with no success. I have oil all underneath the vehicle and their excuse is I ran over plastic. Not to mention, my dash is fried which I showed them, only to be told there's nothing wrong. The truck smokes when you drive it for longer than 45 mins (inside the cab) and you can feel the heat from underneath im the cab. It has started synging my carpet As well now. Now, I'm forced into getting a lawyer and ealing with Genesis corporate to get this situation rectified. No loaner car was offered - no rental car either knowing they held my truck for over 30 days. Then when they wanted to dump it back on me, they said I had till the end of the day to pick it up or it would be towed. Complete disrespect from their "supervisors" who wouldn't let me leave a vm for another employee and said take it up with corporate as they're done with it. DO NOT go to this dealership. You've been warned.

  laurie shillington
a week ago
Victoria, my service advisor, was very cheery and helpful. She gave me an estimated time of completion of the work I had done and the service was completed in a timely manner.

  Paul Ciaramello
a month ago
Car buying has finally entered the 21st century at this dealership. I went in late in the month, so I expected the urgency but I was never overwhelmed by it. And although I did the deal across two days, at neither time did I feel like the process was dragged out or cumbersome. Sales staff was great, finance staff was great. I m hopeful for the service department!!

  Ulisha White
2 months ago
This is a good dealership. The staff is amazing and the ones that are nice. They do make sure you are treated well and they make sure you understand everything about your vehicle.They are reliable source. The only thing is the guy who checked me out He was very rude but outside of him the other staff is very amazing .

  Veronica Powers
a month ago
My experience today was absolutely amazing. I left the dealership after my service thinking I had a brand new car. One of the service team members Matt did an amazing job walking me through with my car needed and even provided me a Lyft so I can drop my car off. Their customer service at Rick Case Hyundai is truly astonishing.

  Everett Crockett
2 months ago
I did not purchase my vehicle at Rick Case. But since they are the only Genesis dealership that offers walk-in/first come first served service, I visited them for my scheduled maintenance. My service advisor, Victoria Cruz, is absolutely the best! She took good care of me and had me in and out in much less time than I anticipated. I plan to make them my preferred stop for service

  Ron Chunko
4 months ago
My experience was less than pleasant. From poor communication, telling my wife she can leave because I was told all that was needed was to find my keys, however, I was later told that the work to my car had not actually started yet, work performed looked good but timing way off, entering the service department with three service people w/o customers all being none verbal seemingly hoping I d go to someone else, to drinking a Pepsi from vending machine that was past its due date. If it not for the lady in customer service, I believe she started at this position today, I would really complain. In the end, the work seemed good and the poor experience is over. I will now maintain all service at the genesis location in Atlanta.

  Liliana Malcolm
4 months ago
Destiny was fantastic as my service advisor! She really knew her stuff, was super professional, and made sure I was happy with everything. She answered my questions quickly and went the extra mile to make sure everything went smoothly. Destiny was friendly and explained things well, making the whole experience really positive. I highly recommend her for great customer service!

  Tom Roos
3 months ago
No one would choose to be I need of an engine rebuild, but this was as pleasant an experience as it could have been. Rick Case Hyundai was far more responsive and pleasant to deal with than the local dealer I had originally purchased the vehicle from. Victoria was my service advisor and she was a delight to work with. She was pleasant, communicative, and a big help throughout the process.