Land Rover Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Peter Borman
a month ago
Called and spoke to Natalie and Jada in the service department three times after being transferred to a dial tone where I got hung up on.

  Sheilah English
a year ago
I can t thank Isaac Dalton, David and Rj enough for all they done to help me get the most perfect vehicle. I highly recommend this dealership and these awesome guys!! I didn't go to the service center or meet any of that staff, however they did an awesome job detailing the car and changing the tires and had it upfront and ready when i arrived to pick it up!! Superior service!!Tell them Sheilah sent you!

  Stan Ruth
a year ago
I have a Range Rover and Jaquar. Had an appointment with Service advisor Andrew. I came in and he was on the phone. He never acknowledged me as I was standing right in front of his desk. After about 5 minutes Elwin approached who acknowledged me waiting and took great care of all my needs. He will be my Service advisor for the future. He saved the day and my faith in choosing your location.Service: Auto maintenance

  Paisley Brown
a year ago
This location had my vehicle for two months due to the part being on backorder. They put me in a loaner vehicle and communicated well with me until the part arrived. The issue came once I picked up my vehicle. Once I picked up my vehicle, the inside had leaves and pine needles all in the inside. The air in all four of my tires was low. The four screws that hold my battery cover in place under the hood were INSIDE my vehicle in the cup versus actually being under the hood holding it in place. Lastly my car battery was low. That s unacceptable for a service center to return your vehicle to you in that type of condition. Especially a luxury vehicle service center. At minimum, my vehicle should have been vacuumed out before returning it to me considering it was clean when I gave it to them. Furthermore, if you know you ve had my vehicle for over two months, why would you not charge my battery before returning my vehicle to me. Lastly, ALL FOUR of my tires are low. Checking the tire pressure before returning a vehicle is a simple task that s done when you get an oil change, it should definitely be done when having a major service done; especially considering you ve had my vehicle for over 2 months. Then to top it off, I called and spoke to the service manager and he didn t care. He had an excuse for the every thing single I told him versus having a solution or accommodating me in some way. Not returning to this location again. I ll go to the Buckhead location.

  mohammed alkhafaji
a year ago
Service dept is horrible. I bought my car in back in December for a diesel exhaust fluid problem and they said it was my tank. So they replaced my tank. It took a month to do.then I got my car back and then a week later, the same problem occurred. Turns out it was never the tank the entire time so I spent almost $4000 for no reason at all. Turns out it was the whole system it was $5000 and on top of that. The service advisor never returns my call. I just expected way more from a high end dealership like Land Rover

  Brett Payne
a year ago
Dropped off SUV, they evaluated the needs, let me know the items with associated costs, told me what items were priority. They made the repairs, they called me when it was ready, which was within the time stated, and i picked up my vehicle. It was Washed, and ready to go. Very pleased with the process.Service: Auto maintenanceService: Auto maintenance

  Jasen DeStefano
a year ago
Austin was professional and let me know exactly how long the repair would take as well as the exact cost of the repair before it was started. He kept me updated throughout the process and the final bill was exactly what he stated to me. Excellent service and I will be using them going forward.Services: Auto engine diagnostic, Auto maintenanceServices: Auto engine diagnostic, Auto maintenance

  Glynn LaMothe
a year ago
Service advisor (Andrew Fabec) is great! I do have some doubt on the technicians & quality checkers. My most recent repair pick up on 7/29/2022, my vehicle was not completely put back in the manner in which it was dropped off. Some panels and spare tire compartment was not replaced. I m still evaluating the solidness of the cam repair (believe I have a weird ticking noise in the engine area).Services: Electrical, Engine repair

  Jennifer Starling
a year ago
The General Manager goes above and beyond for every customer in the dealership!! The tech that repaired my car was second to none and made sure my car was finished on time. Sadly, My service advisor (Cristian) and The Service Manager (Paul) tried to ruin my experience. They didn t succeed.Services: Auto engine diagnostic, Engine repair, Vehicle safety inspectionServices: Auto engine diagnostic, Engine repair, Vehicle safety inspection

  roflzk2011
a year ago
Money pit after i told them i switched the battery twice already they charge 220 for a diagnosis telling me they cant go forward unless i pay 600 dollars for a new battery and only than they can proceed with further diagnostics what a waste of time. Elwin the service advisor also stated my car nattery was shot and dead but i randomly showed up to get my car and what do you know. Car started right up no battery issues stay away from here.Service: Electrical

  Zaid Bham
a year ago
I had a great experience. My vehicle was inspected immediately after dropping it off and I was given regular updates throughout its stay. I was promptly told as soon as the vehicle was ready for pick up.Service: Vehicle InspectionService: Vehicle Inspection

  matthew afolabi
a year ago
The team at Land Rover Gwinnett were great and extremely helpful. Andrew F. Kept me in the loop with everything that was going on. He was very specific and detailed. I will definitely keep them as my service center of choice going forward.Services: Auto engine diagnostic, Wheel alignment, Auto maintenance, Oil changeServices: Auto engine diagnostic, Wheel alignment, Auto maintenance, Oil change

  Matthew Allen
a year ago
Went in with my suspension stuck in low, terrain control malfunction, and when put in park the parking break automatically turned on Diagnostics came back that I needed to replace the terrain control box. Seems simple enough, but of course this is a 6K part. Almost funny considering I have a 10 year old Range Rover worth 12K tops. Obviously did not replace. I ll be stuck in low suspension and take the parking brake off moving forward. Also only rated a 3 because it took nearly a month to even get looked at, and charged $250 to just tell me what was wrong with no actual service worked preformed. Seems all negative so far but the service professional was nice and straight forward keeping the experience from being a 1 or 2Services: General repairs & maintenance, Vehicle Inspection

  Becky Moore
a year ago
I absolutely LOVE doing business with Hennessey! The most friendly dealership I've ever been to. We live almost 2 hours away and Dylan always makes sure everything is in check! They all go above and beyondServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto A/C recharge, Tire rotations, Vehicle Inspection, Wheel alignment, Oil changeServices: Air & cabin filter replacement, Tires, General repairs & maintenance, Auto A/C recharge, Tire rotations, Vehicle Inspection, Wheel alignment, Oil change

  Josh Cheek
3 years ago
We purchased my wife's first Range Rover vehicle here through Mary Corner. She was fantastic, very helpful and patient with us through the whole process. She was very focused on what we were looking for and helped us get a great deal on a wonderful Evoque. Highly recommend.

  Amanda Zimmerman
a year ago
Convenient, quick, great communication and could pay invoice online. I love this dealership. Mary C. & Andrew F. took great care of me!Services: Auto tire replacement, Auto maintenanceServices: Auto tire replacement, Auto maintenance

  Edward Able
3 years ago
Very easy process with Hennessy Land Rover of Gwinnett! To set up of appointment, check-in w/service advisor who thoroughly explained everything to the comfort/amenities of the waiting area & check-out. Easy Brezzy, would definitely recommend!!!

  Lea P.
a year ago
Land Rover really kept communication open . My car was there for 2 months due to parts issues etc. It probably would have been frustrating under other circumstances but my service representative Austin communicated with me every step of the way.Service: Auto exhaust system repairService: Auto exhaust system repair

  Yimegn Ahmed
a year ago
We have been getting excellent service with Hennessy Land Rover. They are very professional and gives attention to their customersService: Auto maintenanceService: Auto maintenance

  Devon Brown
2 years ago
This place is horrible. Staffs here are just complete ignorance. Tried to scam me into doing an alignment when I just recently got the service done at the Buckhead location. Please save yourself a trip and time and don t bring your vehicle here for service. Buckhead location is where you need to bring your vehicles to.

  Norma J Pittman
3 years ago
I called to make an appointment, because something was dragging under my car. Although the soonest available appointment was in mid September, Jimmy Cocchiola, told me to bring my car in and they'd squeeze me in. I did and they took care of the problem. Thank you so much.Service: General repairs & maintenanceService: General repairs & maintenance

  Killa K
a year ago
Excellent service, paid for an uber to take me hm and pick me back up while they worked on my truck. Very satisfied, no complaints!Services: General repairs & maintenance, Vehicle Inspection, Oil changeServices: General repairs & maintenance, Vehicle Inspection, Oil change

  Erica Sevier
a year ago
Very nice customer service. They made sure I was comfortable while I waited. They also continued to update me on the progress and timeline of completion.Service: Auto windshield repairService: Auto windshield repair

  Ryan Hummel
3 years ago
Great Experience with Jimmy Cocchiola! I was traveling from out of town and he got me in immediately no questions asked. He is a true asset to your service department. Thank you again!!

  Rueben Battie
a year ago
This experience was terrible. The service manager tried to tell me that there was some other problem with my brakes when it was poor service that my brakes squeal.Services: General repairs & maintenance, BrakesServices: General repairs & maintenance, Brakes

  Barbara Dominguez
a year ago
Just needed to change the battery on my remotes! They are always friendly and ready to serve you!

  From the Desk of Mitch Braswell
a year ago
Vehicle is back in service again. We still have problems. This could have easily been identified had the vehicle been driving and checked.Services: Transmission, Transmission repairServices: Transmission, Transmission repair

  Segun Ajiboye
a year ago
Andrew my service consultant gave an excellent service and follow up on my vehicle.Service: BrakesService: Brakes

  Nancy McInnis
a year ago
They were friendly, timely and thorough. I wouldn t take my vehicle anywhere else.Service: Auto maintenanceService: Auto maintenance

  Tonette Spencer
2 months ago
Great service team!