Atlanta Toyota Service and Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kelly G
a month ago
Thank you to Maggie, our salesperson! Absolutely happy to be a part of the Atlanta Toyota family! I m in love with our 4Runner! It s everything we wanted and need! Thank you to Maggie for being patient with us through out the whole process and for explaining everything to us in both Spanish and English! Was worth the wait!

  Gregory Sanon
9 months ago
Jason Oglesby and his team was exceptional when handling an urgent matter with my BMW X5. Jason provided extraordinary customer service, and attentiveness. I m almost doubting, even going back to a BMW dealer, that s hard to beat I was treated with royalty at Toyota. This man s commitment to his customers, shouldn t go unnoticed - love it over there. I ll be back!

  Glenda Novellan
a month ago
One of the best dealerships I ever dealt with! Oscar was very informative, and made it a smooth process! If you want someone who can answer all your questions with honesty this is your person!

  Eduardo Silva
2 months ago
Five stars for Atlanta Toyota dealership! The professionalism of their technicians is unmatched, always ensuring top-notch service for my vehicle. Special shoutout to Fabian Herrera, the service advisor, whose excellent customer service consistently exceeds expectations. Fabian goes above and beyond to take care of me and ensure a smooth and pleasant experience every visit. Highly recommend this dealership for all your automotive needs!

  Michael Dale
a month ago
Service advisor lied about oil change price increase of $30. When I got the final paperwork, it showed the advisor stated I requested a premium oil change. Which I didn't. I called the dealership, and spoke with someone in management. They refunded me the difference. But, they never relaued to me that they don't put up with the type of thing at their dealership. Or, that they reprimanded the service advisor for what they did. I'd been going to that dealership to get my car serviced for years. And was going to buy my next car there. But, the trust I had in them is no longer there. I'm going to find another place to get my car serviced from now on.

  GundeeOSU
a month ago
Excellent service all the time. My Service Manager, Azmeena Habib, is THE BEST and treats me like family. She is one of the main reasons I continue to bring my Sienna to Atlanta Toyota for service. Highly recommend them!

  Sania Gandhi
2 months ago
5 stars for fabian!! he always gets me in and out quickly and always gives me the best deals! i would highly recommend him, hes super kind and understanding when needing service done for your car!

  Aim�e Stokes
a month ago
Shoutout to Bryan Hernandez!After purchasing my pre-owned Corolla from Atlanta Toyota in 2018 (which was itself a pleasant experience), I've only ever had it serviced at the same location. I was assigned to Bryan at my first service appointment and I make it a point to schedule with him every time.Bryan always greets me by name and listens to all my car concerns. I keep a list of anything I notice in between service visits (ie, unusual sounds or vehicle behaviors), and I bring these to Bryan's attention when I come in for routine service. Bryan makes sure to communicate these concerns to the technicians, so that they can check during the inspection.Whenever my car does need repairs, Bryan clearly communicates the costs involved and gives me a realistic assessment of how soon the work needs to be done. This gives me the ability to plan for upcoming repair expenses and make the best financial decision. I never feel rushed or pressured to pay for repairs that aren't truly needed or urgently necessary.I always leave feeling that both I and my car are in great hands. That's why I make the 30-minute drive up from Decatur a few times each year, and why I keep coming back!Bryan is genuinely kind, friendly, professional, knowledgeable, an excellent communicator, and truly understands how to care for his customers. I know he will go far and I hope he is recognized for his value to Atlanta Toyota.

  Matthew Vaughn
4 weeks ago
My wife and I have had our 2022 Tundra for a bit and absolutely love it. Well we had an issue with warning lights coming on for no reason and I called Autonation Toyota at Mall of Georgia because that's who we've been having do our maintenance covered under warranty and they advised me to remove the leads from the battery before bringing it in to see if that would resolve the issue. This is terrible advice. It screwed up the computer pretty badly. So I call them back and am told to call corporate because they couldn't help me. Stupid, right? Yeah it is. So corporate tells me to call the dealership back as they can't help me so I do. They tell me I have to bring it in and drop it off for several days and that's just to diagnose. Again, stupid. I get jerked in circles until I call Fabian Herrera at Atlanta Toyota. He tells me to bring it on down as soon as I can so I get there 35 minutes later. Now that you've read all of that... Atlanta Toyota now has our patronage solely because of him and the professionalism shown while I was there. Not only was my truck fixed in 45 minutes, they damn sure took care of me. Fabian is a class act and loves Ghibli (major perk). He explained the entire process to me and got me on the road so I could make it to my charity event in record time WITH NO APPOINTMENT! Sorry for the rambling but I'm bored and felt like giving context. Fabian, you're the man and you, along with your absolutely amazing department, saved me. I will be back and because of your consideration, professional "get it done" attitude, and intimate knowledge of Toyota products got me there on time and now 25 kids are each getting $1k college scholarships because I could pull off my end of the bargain for my charity. From the bottom of my heart, thank you. We will be seeing you guys soon for a new car for my wife and for all of our maintenance needs. Everyone, do yourself a favor and don't go to Autonation. They're idiots and Fabian will help you out. 5 stars. No question. Dude, I didn't tell you what my thing was about but take some pride in it because you definitely helped these kids. Now, anyone reading this, go back and read the first letter of every sentence.

  Jay Shah
4 months ago
The service is good but they will oversell you on many things. So please do the research.

  Ricardo Castellanos
a month ago
Service was great, Jonathan Portes was very helpful, and had great customer service. Highly recommend anyone needing any services done to check them out. Very friendly and professional.

  juan david gil
a month ago
The service to my car was perfect on time and quality, now my car is running great thanks to your esperct guys.Also the person who got my requests (jose gonzales) was super kind and gentle, off course I always recomend him,

  Mary Brown
8 months ago
Sales experience was phenomenal and I saw lots of deals closed and happy people driving off in there new rides..THOMAS OMOWA is one to make dreams come true..tell him I sent you there (mary brown) and watch you ride off

  Timothy Mccall Sr.
6 days ago
Shekelia Letcher is my service advisor and everytime I bring in my vehicle she always make sure I'm taking care of any that's why I keep returning for sevice

  Vyvy Tran
a month ago
Paul has been wonderful as always! Communicative and prompt with service. 10/10 will recommend.

  Pravin Patel
4 months ago
Salesman Salman and Yves were very nice and helped me to find a car that I was looking with features and options.Sales manger Ansum is extremely friendly and there is no sales pressure at all. He gave me the best price that no dealer were able to match in the area.Paper work to purchase was extremely fast. Angel (finance person) did not tried any thing extra warranty etc. to sale me. Yes, he informed but there was no pressure at all to buy any extra services.Overall I have a great car buying experience with AtlantaToyota..

  Anh Le
6 months ago
Called in asking for a price to get a backup key. Representing told me it d only cost me $80 if I had the master key or $220 if I didn t have the master key. Unsure of what they meant, I told them I had the master key. She tells me ok your total is $80.I get to the dealership, the car rep tells me that s wrong. That the cost to get a backup key is $220. So that just almost tripled the quote I got over the phone. Then he tells me it s another $80 to get it programmed. So my total is now $330.How did I go from getting a quote on the phone for $80 to now $330 at the dealership when I specifically asked for my total price of a new backup key on the phone.No wonder dealerships constantly get bad reputations.

  Mitesh Thaker
6 months ago
Went for brake service, brake still makes sound. Will have to go again to get it checked for noise while the brake pedal is pressed. Saw a new Toyota Crown hybrid.

  Kim Dinh
a month ago
The service is always great. Paul Pendley is my favorite service advisor, and I always receive great service from him.

  Da Da
6 months ago
I will not give my money for bad service.I brought my car in for my 25k service. I was greeted genuinely and professionally by my service advisor Oscar( an asset to the company)- he up sold me on things I thought I needed. I enjoyed the WiFi as I began my wait. I noticed my car hand not been start for my 10:30 appointment and it was now 11:00. I asked Brian Hernadez for assistance with help finding Oscar and I asked about my wait . He (Brian) brushed me off and said , Bro you re just going to have to wait - we re busy . Calling me Bro was unprofessional and especially brushing concern off. If there was a weakest link based on customer service- Brain would be it. Unfortunately, I choose to cancel my additional service because of Brian s unprofessional behavior. The bright side was that Oscar service was above superior.

  Saad Ahsan
6 months ago
Fabian and Letty are amazing advisors and they have been my go to! They re honest and efficient with great attitude. Fabian was a great help during my last visit after another dealership misaligned my car. I highly recommend them.Services: Air & cabin filter replacement, Tires, Wheel alignment, Brakes, Brake service & repair, Oil changeServices: Air & cabin filter replacement, Tires, Wheel alignment, Brakes, Brake service & repair, Oil change

  Jorge Perez
a month ago
Jose gonzalez was my service advisor great customer service and outstanding communication ask for him highly recommended.

  Angela
a month ago
Paul was my advisor and was super friendly! Took great care

  Wathna Chhim
2 months ago
Came in for my first 5k maintenance with Toyota Care and had to go back and forth on whether my car needed an oil change when it states it in the manual. Then when I came to pick up my car, I had to walk up a hill and find it in a parking lot while it was raining. What s the point of the three lane port? Terrible service.

  Francisco Coronado
9 months ago
The service rep Luis Sanchez was very professional and helpful. I came in for an alignment, and they got me in and out pretty quickly. One of the friendliest experiences I've had, definitely coming again for any service needed on my car.

  mark nunez
a month ago
Paul made my service visit quick and easy. 10/10

  Jennifer Mora
a month ago
Jose Gonzalez was my service advisor ask for him great service:)

  Robert Johnston
3 months ago
Retail parts sales person Lamar really does excellent work. Such a great help

  ahmed raad
6 months ago
Honestly jona is one of those he most professional and honest person I ve worked him and terry made sure my needs were taken care of and I appreciate thatServices: Auto engine diagnostic, Air conditioning, Oil changeServices: Auto engine diagnostic, Air conditioning, Oil change

  Christopher Morales
9 months ago
Luis Sanchez in service goes above and beyond in what he does. I have only been going to this Toyota because of how caring and well knowledgeable Luis is. Always had a great experience with him and like how he thoroughly explains any issues and answers my questions. I will definitely come back with Luis.Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change