Acura Carland

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Joanna Han
2 months ago
BEST experience here! Eric and Isaac helped me get through the process smoothly. As a first time buyer I was very intimidated and nervous! But they made me feel heard, not pressured(which is rare), and broke down lots of information for me to understand easily. I really appreciated the genuine service and above and beyond efforts towards me and my car. The team was patient and understanding with me whenever I needed time or to be on a phone call. Eric made sure I understood the estimates that were provided and that the car was detailed, and full of gas before taking it off the lot. Isaac made sure the document processes were quick and stress free, straight to the point! All in all this was the best dealership I ve been to and would love coming back! 10/10 Trustworthy, No pressure, and listened!

  Mitchelle Anchico
a week ago
We had a very good experience purchasing our new 2024 RDX. Mr. Sean Robinson kept us informed trying to get the best deal possible. He is truly an asset to this organization. We highly recommend Sean to guide you through the process of purchasing your new Acura.The finance was very helpful to us. We got a very good APR. They conduct business in very transparent manner.Over all we were very satisfied with the buying experience. Will definitely come back when is time for a new vehicle.

  Joshua Massey
3 months ago
Love my new Integra. The people at Acura Carland made me feel like a VIP from start to finish. They were diligent at getting me updates and communicated with transparency about certain delays in production. These folks made those delays fade away with how well they treated me. Demetra was very knowledgeable, warm, with a sweet demeanor. Highly recommend dealing with Demetra. She s fantastic.

  erinelizzz
a week ago
Acura was great! They were patient with me while making my decision. I asked Eric, my sales rep, a millionnnnn questions and he answered them all with no doubt. He had no problem double checking some of my questions with the service department just to give me peace of mind. I just lost my father and it was an emotional decision for my mom and I to make and Eric was patient and understanding with us over the course of several hours of my decision. Shout out to you Eric and thank you for helping me choose my car. He went above and beyond during our time with him. Thanks again!

  R C Hill
a week ago
I recently purchased a 2024 Acura Integra from Mustapha, and I couldn't be happier with the experience. From the moment I walked into the dealership, Mustapha was professional, friendly, and knowledgeable about the car and its features. He made the entire buying process smooth and stress-free. Mustapha took the time to answer all my questions and ensured I was comfortable with my decision. His attention to detail and commitment to customer satisfaction are truly exceptional. I highly recommend Mustapha to anyone in the market for a new car.

  william Lowery
2 months ago
Mustapha and Rick at Acura Carland really treated my wife and I like family. Mustapha made sure we were heard in terms of what we wanted and really went the extra mile. Rick was courteous and made sure we understood every detail of what was needed and what would be done. You all have very good staff there and made this purchase worth everything! If anyone is needing a car and is worried of this is a great place, don t be. You ll be pleasantly surprised how much great customer service they have in store for you!

  Tracy B
a day ago
My buying experience was seamless from the time I arrived u til I drove off in my new vehicle. It couldn t have gone any better. Demetra Casseus made it so easy for me to complete all the steps and leave with my vehicle - she was an AWESOME salesperson!

  Margaret Apara
4 months ago
Bo, my favorite ever! Very gentle, knowledgeable, and accommodating! Mr. Howard for his diligence , and Akanu has always been diligence in service delivery. They are pleasant and very approachable. Will not trade the services and humans at this location for anything else. Top notch crew!

  Sarah
5 months ago
Hugh Kronitz is the BEST! He s helped me with 4 cars so far, and he always makes everything easy and convenient. He s just a good person and he really cares about people in general. I can t imagine working with anyone else. Always a great experience!

  Anti Aging Aesthetics
4 months ago
We are very pleased with the level of professionalism and customer service at Acura Carland. Our salesman, Joseph (so?), went above and beyond to make sure we are pleased with our purchase. We couldn t be happier with our 2024 MDX Aspec. We highly recommend Joseph. He s personal, professional, respectful and such a pleasure to work with. It s our 2nd purchase here and we will be a forever client at this dealership.We also want to give a shout out to Akanu! Another great employee who works in their service department. He s been our go to guy for many years.

  JInwoo Kweon
a month ago
Unfortunately, my experience was pretty much the worst. I visited because of the engine oil change and the constant lowering of the air pressure in one tire. As with anyone, the car needed to be replaced according to the year and year, so my estimate at the first check was over $2000, and I eventually decided to pay $800, excluding the expensive transmission change, and left it to repair. After about an hour, I had to replace a few more, the $800 estimate exceeded $1300, and I waited three hours to pay $1300 to get the car out. The problem was that after two days, the tire pressure was equally low. In the end, they didn't solve the problem I had at all, they found something else and charged me $1300, but they didn't solve this problem.I visited again immediately, but the answer back is that the tire leak is difficult to fill, so replace the tire. I didn't say anything and just came out with my car.I don't know what the outcome would have been if I had left it somewhere else. Somewhere I could have asked for more quotes, or I could have solved my problem at a very low price. However, in the end, they didn't solve my problem at all, but they only took in $1300. I don't know if they are the ones who exist to solve the customer's problems or just to charge a lot of repair costs as a salesman. Shouldn't we be charging 1300 dollars, at least with the ability to solve the tire hole?

  Paula Mertz
5 months ago
We had a great experience buying a car from Acura Carland with Isaias! Isaias made it easy for us and he answered all of our questions. We are very please with our experience. Wait a sec!

  Jan Turner
4 weeks ago
Car shopping is not one of my favorite things to do but Mustapha at Acura Carland made it fun and easy! He listened to what I wanted and got the car I wanted within a few days! Thank you!

  Saeed A
2 weeks ago
I had a great experience at this amazing dealership , Mr. Sean Robinson and Miss Drendria (sorry If misspelt it ) (sales rep) and Isaac (Finance) and Steve (manager) , they were all extremely nice and welcoming , there was no pressure at all and they all made it easy to get my new car , I def recommend this dealership to anyone looking for a great used/new car with a reasonable price and a peace of mind. Thank you all , keep up the good work. God Bless .

  Victoria Aguilar
2 months ago
I received great customer service here. This is my third vehicle with Acura Carland and I am thrilled with the vehicle and customer service I experienced. I had two gentlemen assist me and they were always so polite, professional, and knowledgeable. If you need to purchase a vehicle, I highly recommend asking for Hope Atlassi or Joseph Vahaba!

  Elder Palacios
9 months ago
My experience at Acura Carland was exceptional and amazing. I have nothing but good things to say, especially about Joshua Wei! He was so helpful and make my buying process as painless as possible. I was in and out of the dealership within 3 hours with my new car! 10/10 recommend if you re in the market trying to purchase a vehicle.

  Marsha Green
3 months ago
This review is based on my recent visit to Acura Carland in Duluth, which was a complete disaster. I took my car in for an oil change and was pressured into getting additional work done. Despite agreeing to some of the work and the agreed-upon pricing, when I got home I received a text with an increased estimate, I replied telling them to only do work that was agreed on. The following day I received another text with a decreased price but still not the one that I had initially agreed on when I brought the car in. I am now being told that the services that were not agreed on were already done and that I have to pay for them. I asked for the itemized bill with pricing which is very confusing due to several services being billed that I am not even sure were done. When I disputed the charges, they were rude and refused to take responsibility. I brought the car in for a simple oil change which turned into me being billed over $3000 for work that wasn't approved or needed to be done. Despite telling them I wouldn't pay for those charges, the assistant manager proceeded to bill my credit card. I was told the main manager would call me back, but even after waiting for two days, no one returned my call. I had an awful experience dealing with them, The customer service provided by the assistant manager Alejandro Campos was very poor and unapologetic. I am never going back to this place.Just read a review from 2 months ago with a similar issue and poor customer service. This seems to be the norm for Mr. Campos.

  Hasib Turkovic
2 months ago
I visited this facility for a second time to have my tire patched because the technician was unable to locate the leak during my first visit, which resulted in a three-hour wait. After two hours, I inquired about the status of my car and was informed that the technician was immersing the tire in water to find the leak. However, I noticed that my car was only taken into the shop 15 minutes after this explanation, which led me to believe that the service attendant was not being truthful. After a total of three hours, the service attendant called me. I expressed my dissatisfaction with the long wait and the dishonesty, but he did not apologize, and he attempted to offer a discount. I declined the discount and requested to speak with the service manager. The service manager agreed that the wait time was unacceptable and promised to address the issue with the service attendant. Given this experience, I am hesitant to trust this facility with any major repairs on my car. I have decided not to bring my car back to this place in the future.

  Redgums21
11 months ago
My customer service experience with Mike R. went very well. He is a very experienced car salesman, fun, and he smells really good lol. The offer that I was given exceeded my expectations and I do plan on continuing business with this dealership in the future. I will not post all of the offers that the dealership have because people will have to inquire for themselves. Overall I am very pleased and everyone was really nice from start to finish!!!

  Ajith Philip
3 months ago
Had a great buying experience! It was a pleasure working with Josh Wei - love his pleasant nature and patient and consistent follow up on every questions. Appreciate Keyur Patel who helped close the final deal. They were able to provide the best price in Atlanta and get us the trim and color of our choice.

  Saurav Dutta
4 months ago
The sales team was nothing short of excellent!! They made me and my family feel at home and made sure that they gave us the best value for our purchase. Kay and Cassie made the experience super easy for us and made sure that we were well informed before taking a decision to purchase.

  Patricia Fuqua
a week ago
Acura Carland is my go to dealership. The finance manager got me the deal I asked for and I didn t have to leave home. We signed virtually. My kind of team member!

  Mitra Olatayo
4 months ago
Chris had excellent customer service. He was patient, kind, and very helpful. We always love coming to Acura Carland in Duluth. They treat us right consistently. Oh & we love our new SUV!

  hyun park
2 months ago
Eric was an excellent sales person and easy to work with. Go ask for him if you want a car. Purchase process was smooth and easy.

  Antonio Biddings
4 months ago
The Sales Consultant Demetra Casseus was excellent. She made our buying experience very pleasant. We were not pleased with the financing we received on a new vehicle. We know that our credit was good enough to get better than what we were offered. We will be refinancing elsewhere as soon as possible.

  Tom DBA
3 months ago
I would recommend this place if you're in the market of buying a car. Bo Bryan was my sales consultant. He helped me through all the process to purchase my new Acura MDX. He was so helpful and attentive. Overall, I have a great customer experience.

  Matthew Ashburn
3 months ago
The man who sold me my RDX was AWESOME! Ask for Mustapha if you have the chance; he s great. It was a bit difficult to work out a deal just because of how the car market has been, but everyone was easy enough to work with. They will allow you to take as much time as you need to negotiate and think about your purchase.

  Shatejah Kirkland
6 months ago
Mustapha was very helpful in helping me with my search. I knew exactly what I wanted and he was able to get me the car I was looking. Also, the day that I was supposed to pick up my car, Josh stepped in and helped out. And Ric was very helpful with a last minute finance curve ball. Everyone worked hard to get me the car that I had searched for a long time on. The GM was pleasant as well. He came out to speak with me and congratulate me on my purchase. I drove over 40 minutes to this dealership and was not disappointed.

  Scott White
4 months ago
One of the things most people dread is buying a new car.The guys at Acura Carland made it easy. From the test drive, throughout negations and delivery, I felt everything was straightforward and fair. And quick.Our sales pro, Isaias Mercedes (how ironic!) made us feel like we were buying one and he knows his stuff!We highly recommend checking out Acura Carland if you need a new ride. Even if you buy a Toyota!

  Donnie Mader
a year ago
Great dealership and car buying experience. Keyur Patel was an exceptional sales associate that showed us several options and discussed what each one offered. We landed on a 2023 Acura MDX. Highly recommend if you are in the market for a vehicle.