RBM of Atlanta, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Katie C
4 days ago
I would like to preface this by saying, this clearly is not a Mercedes culture issue as the other employees I encountered were EXCEPTIONAL. This seems to be a direct issue with one individual. My family and I have been Mercedes customers for years and I have never experienced such blatant disrespect. When I first arrived, I was kindly directed to the front desk via valet. When I arrived at the counter I was greeted very rudely. Kristin the service manager, shamelessly berated me and spoke to me in an extremely condescending and disrespectful manner. She said multiple things that were extremely rude while simultaneously speaking to me as if I was an incompetent child. I am not a difficult client whatsoever. I am always extremely enthusiastic and excited to speak with employees. All I ask in return is human decency which I did not receive. To demonstrate how horrific this experience was, I will share that this resulted in me sobbing in the lobby. I can t help but notice the majority of these reviews seem to be about her which should be alarming to management. I also noticed many customers and employees were extremely uncomfortable around her. I politely informed her I was uncomfortable with the way she spoke to me, hence, will be needing to continue the process with someone else. This resulted in her invalidating me by saying I didn t mean to this is just how I talk Personally, I believe this is not an excuse whatsoever. It is fully your responsibility as a professional to treat clients with at-least the bare minimum of respect. You may speak to others as you please on your own time however, if you are representing a company, you need to take accountability for your unhealthy communication style and make a change. I will say, Bella and Kate were PHENOMENAL. So kind and helpful. These are the kind of people that should be interacting with paying customers. I do hope management recognizes these kinds of employees as people who benefit the company more than they realize and they receive acknowledgment for all their hard work. As far as service goes, they did a wonderful job and even cleaned my car. It s just disappointing to see a wonderful company with incredible employees have their reputation tarnished by someone who can not regulate their tone and hostility.

  Jabar
10 months ago
I recently had a TERRIBLE experience with the service department at RBM of Atlanta, specifically with Matt Wheeler, the service director and Samir Hallab, the service manager. While my car was being serviced, (which always takes LONG for any reason it is there) they provided me with a loaner car. During this time, a random person called RBM to complain about me in the loaner vehicle without showing any proof, and without any investigation, the dealership immediately believed the complaint and asked me to return the loaner car immediately with less then 2 hours notice. To make matters worse, when they returned my car to me, it had not been put back together properly. I brought it to another Mercedes service location and they even recovered a flashlight from their service department that was left in the engine area along with not being put back properly. I was appalled by the dealership's behavior. Especially after purchasing the vehicle from RBM of Atlanta and bringing it to them for all my service needs. They let a random persons complaint without any proof dictate their actions without even trying to investigate it further. Additionally, the fact that my car was returned to me in reckless condition is completely unacceptable. I would caution anyone considering RBM of Atlanta to think twice before choosing to service their vehicle here or even purchase here. They DO NOT care or NOR value their clients. I am NOW considering selling my Mercedes because of this experience.

  Edgar M
4 days ago
My experience with RBM was extremely frustrating. They refused to fix a recall on my high-pressure fuel pump, citing that the recall period had expired by just a few months. This is incredibly disappointing, especially considering the widespread acknowledgment of this issue with Mercedes C-Class vehicles. It feels like they prioritized technicalities over customer safety and satisfaction.

  John Mcpherson
a month ago
After the customer service experience from the service department, I will never buy a Mercedes Benz or have any Mercedes Benz ever serviced at this dealership. Went down there to have some wheel locks removed for a customer of mine, and not only was one of the technicians there extremely rude, the service advisors were just staring at me while I was waiting at the front desk. I then proceeded to hear a conversation between a service advisor that finally helped me with the Service Manager, to where he acted like he was inconvenienced by assisting me. Long story short I was eventually helped out, but the fact that I'm treated like I was just some regular guy and not a customer was pretty discouraging. It's a shame as most people go to the dealer for assistance but after my experience there, I will not be coming back and will tell all of my friends to stay far away from this place.

  Cecily Luu
a week ago
REPLACED LEFT FRONT STRUT 24450 REPLACED SPRING SHIM C/S VEHICLE MAKES A WHIRING NOISE UNDER DRVER SIDE SEAT AT SLOW SPEED AFTER REPLACEMENT NOISE IS GONE AND VEHICLE DRIVES AS DESIGNED VERIFIED CLIENT CONCERN FOUND THE LEFT FRONT SUSPENSION STRUT NOISY REMOVED AND REINSTALLED LEFT FRONT WHEEL REMOVED LEFT FRONT STRUT FROM VEHICLE DISASSEMBLED REPLACED LEFT FRONT STRUT MOUNT They did a lot of work and the regular repair shop couldn't fix the problem. But when I got to RBM their excellent team took care of it quickly, completely fixed my car, and gave me a $0 bill. Every time I come here, I will be provided with a free rental car, and I used different E Class Mercedes-Benz cars twice. This was a very valuable experience and will definitely serve as a reference for my next purchase. The value of a brand comes from the quality and image of the product itself. There is no doubt that the brand's overall service and after-sales maintenance are also important components of the brand value. RBM's overall service level is worthy of the Mercedes-Benz brand.

  The Wells Way
8 months ago
I am extremely disappointed with the customer service I have received from this dealership, particularly from the car salesman and manager. A year ago, I purchased a 2019 Audi Q8 from this location for a significant amount of money around $80,000. From the very beginning, there were issues.Before I drove off the lot, I noticed that the passenger visor mirror was broken. The car salesman assured me that this issue would be promptly resolved and even went so far as to provide a written receipt promising to cover the repair costs once I returned to St. Louis. Trusting their word, I held onto this receipt, thinking that the matter would be taken care of.Fast forward almost a year, and I'm still dealing with this broken mirror issue. After relocating to St. Louis as part of my duty, I reached out to the dealership as per the agreement on the receipt. However, instead of addressing the problem, the car salesman and manager have given me nothing but excuses and resistance.They've now resorted to blaming the Audi dealership in St. Louis, alleging that they're trying to rip me off. This seems like a convenient way for them to avoid their own responsibilities and commitments. I am appalled by their lack of professionalism and their failure to uphold their promise.As a serving officer in the Army, I value honesty and integrity, qualities that seem to be severely lacking in this dealership's approach. It's unacceptable to make promises you won't keep and then shift the blame onto others. I purchased a premium vehicle and deserve premium service, which is certainly not what I've received.I hope this review serves as a cautionary tale to anyone considering doing business with this dealership. Their lack of accountability and poor customer service are truly disappointing. I would strongly advise against making a purchase here if you're seeking a positive and respectful customer experience. My experience with them has been nothing short of a frustrating ordeal, and I'm left with a broken rearview mirror and shattered trust in their ability to deliver on their promises.

  Tim Kepler
5 months ago
Great/enjoyable experience! I bought a 2017 E400 Cabriolet from Eric at RBM.From the first time I entered the dealer showroom until I drove off it was a pleasure. Not at all what you would expect from a car dealer. Eric was proficient, extremely professional, well versed, courteous and patient. Not at all pushy. He has either been trained really well, or brought up the right way. Most probably both. He could not have been more helpful! The finance manager, Malcolm was thorough and expedited the process for me. After the sale was finalized, Eric and Zoey spent as much time as I needed to make sure I was completely comfortable with the many options on my car.It was truly the best car buying experience I ve had in the 50 years I ve been buying cars. Eric has my utmost endorsement, and I will absolutely refer friends and family to RBM.

  S K
a month ago
I ve been using their maintenance service more than 15 years but they have been getting very greedy and trying to maximize their charges to customers in these days. This dealer is seeking opportunities to maximize money collection from every single customer and service, and became a general consumer car dealer with snobby service advisor at high commission cost. Recent MB car designs are not impressive at all. It is definitely rolling down from hill. No wonder MB losing Lewis Hamilton.

  Jeramy Muxworthy
a month ago
I was driving by the dealership just now and one of their fleet dealership cars cut myself and another car off while speeding out of the stores driveway, almost causing a wreck. Please review driving safety with your employees, this isn t the first time it s happened living next to your dealership. I consistently see your dealership tagged vehicles with your window decals driving insanely up Roswell Road, it s unsafe and they should represent your company with some respect.

  G F
a month ago
Had the time booked in at 8.45a for drop off. Drove over an hour for an oil change and an exhaust valve cleaning. Was told they d need to keep the van for at least 24hrs but as it was a Friday it would actually be Monday. This is a commercial vehicle! Businesses rely on these vehicles !!! Not good enough in order to be able to keep these on the road and businesses moving.

  Christopher Dixon
4 months ago
I recently had the pleasure of purchasing a Mercedes from this dealership, and I wanted to share my outstanding experience, courtesy of Perry York. From the moment I entered the showroom, Perry's professionalism and warmth were evident. He listened attentively to my preferences, provided expert guidance on various models, and made the entire car-buying process a breeze. Perry's commitment to ensuring a pressure-free environment truly set him apart, creating a relaxed atmosphere that made the experience enjoyable.What impressed me most about Perry was his attention to detail and willingness to go above and beyond. He addressed all my questions and concerns with patience, providing thorough explanations and ensuring I felt confident in my decision. Perry's dedication to understanding my needs rather than pushing for a quick sale showcased a level of customer service that is rare to find.I must also commend the entire team at the dealership for their seamless coordination between the sales and finance departments. The efficient process, coupled with Perry's exceptional service, left me not only with a fantastic new Mercedes but also with a positive and memorable car-buying experience. I wholeheartedly recommend this dealership to others and look forward to returning for any future automotive needs.

  Alain becquet
5 months ago
Hey there! So, guess what? I recently got myself a Mercedes Sprinter from this awesome place at 1705 Boggs Rd 30096. And the best part? It's still under warranty! I even got an extended warranty just to be extra safe. Now, I did have a few minor issues with it, but let me tell you, the folks over there... oh boy, they were something else. They seemed to find any excuse not to cover those problems. But here's the good news! I decided to pay a visit to a different location, specifically 7640 Roswell Rd, and guess what? I had the pleasure of meeting this guy named Blake Topper. And let me tell you, it was absolutely amazing! They took care of everything without any complications whatsoever. So, you know what? They've definitely won my business from now on.

  L Lang
2 months ago
Frank at RBM is outstanding. He was always in communication with me through sales and when I needed a recommendation for a service manager he went above and beyond to fix a minor issue with a wiper blade. I will definitely be back and highly recommend!

  Sharon Thomas
4 months ago
I went to RBM of Atlanta looking to buy my next Mercedes. I was very impressed with the customer service from the time I walked through the doors. Joe Williams was awesome, very attentive, got me a great price! I love my pre-owned, new to me Benz! My family loves it too!

  Ronnie Alston-DeJesus
3 months ago
Ask for Dale S. He goes above and beyond for his clients and tries to help as much as possible. Great service! Loving my truck! Update 12/18/2023. Thank you, Dale S., for the great service again. Loving my new truck.

  Robb Morrison
3 months ago
Bought a car there back in November. Went in there to sign. The paperwork waited in the salesman s office while he went out on a test drive with a different client. Fast forward 45 minutes later we still weren t in with finance people so we decided to walk. They stopped us on the way out and we told them this was unacceptable. They ended up taking some additional monies off the car however very unprofessional service. I won t name the sales person or the sales manager but I will give a shout out to the GM who is an outstanding guy and had been there for 20+ years or more. It would be nice to find professional people to sell you cars.

  Kirk Ironman Corsello
2 months ago
I hope the owner of RBM Of Atlanta gets to see this review of your parts department.Jeff Price, Jeremy (Mr. Chill), Scott are always ready and able to serve. You have such a great team of guys. Chris Stein in your service department is awesome as well! He came out and looked at a broken Sideview mirror on my van twice to help me figure out what parts I needed to fix my Sideview mirror that had been broken by a tree that was blown Over and hit my side mirror and broke it on my Sprintervan.My hope is that you would somehow acknowledge the great work that this crew does. They are the front line/your face and attitude for your company, and they are doing a spectacular job!Cheers,Kirk CorselloCorsello & Sons Pest Control Services.

  Julie W
a year ago
Our Mercedes Sprinter RV broke down while we were on vacation seven hours from our home. We were towed in for free by Needafix Towing company who were wonderful (George and Kevin). Blake and Branden our service techs got the RV repaired in just two days and it was all covered under our warranty which was about to expire. They also fixed a few recalls that we did not know about! I can't say enough good things about the entire staff! Thank you Blake, Branden and the staff for your wonderful treatment and kindness! You made us feel like family.

  Mark Young
7 months ago
I purchased my first Mercedes from Trevor. It was one of the easiest car buying experiences I have ever had. I was very pleased with the negotiated price of the car. He was very personable, patient and had excellent knowledge on the 2015 E400 convertible. Even the paperwork with the finance manager was easy and quick. When I noticed a couple of scratches on the rim, Trevor worked quickly to have them repaired before I took delivery. I would highly recommend him for any new or used MB purchase at RBM.

  mi5tie
a year ago
If there were a sixth star, Marcelo would receive it! I love cars and have been dealing with car salesman for many years, and am frankly disgusted when I sense the female treatment forthcoming (what color car are you looking for or, look this car has cup holders). Not here ladies! The entire team at RBM treated us with respect, courtesy, and professionalism. RBM sets the bar high and other Dealerships should take note. Thank you RBM for making our 6 hour drive to your dealership worth it! Customer for life!

  carla lee
a year ago
Don Bonura was totally awesome from the moment I called the dealership looking for a car for my daughter and throughout the sales process. He was very patient, answered all of my questions and helped me surprise her for her birthday. I will definitely reach out to Don when I m ready for my next vehicle purchase. Everyone I encountered was very helpful and professional.

  Imran Alam
4 months ago
Ron AlamI have a 2023 Mercedes EQS. My interaction with one employee of RBM has been terrible. I am calling out a manager named SAMIR HELLUB in Service. This man was absent from duty, did the bare minimum to resolve the problem when he came back. Later, due to his own ignorance and INCOMPETENCE, he called me one month later and lied, was extremely arrogant and rude and tried to put his mistakes on me. I would like the Owners and or General Manager of the RBM call me so their own, wrongly promoted and incompetent manager s arrogance and ignorance can be corrected. Me, as a costumer, should not be subjected or held hostage to Samir s Abuse . Simply because I made the mistake of getting a new vehicle, that keeps breaking down!!! I would like to add a note that their selling team is par excellence..,, but their service, UNDER NEW CAR WARRANTY, is turning out to be a pathetic experience due them having the WRONG people in place!!!

  Renee Wilmath
2 years ago
We had a 5 star experience with our salesman Don Bonura at RBM of Atlanta. He worked very hard to find me "just the right car" with all the bells and whistles that I wanted. I love my new car. He also helped us get a great deal and we were very pleased. The dealership finance and customer support employees were great and awesome to deal with too. I would highly recommend using RBM of Atlanta. Go see Don for a great deal and excellent customer service.

  Kevin Hinton
4 months ago
Matt and Mitch from the service department went above and beyond for me when I had an issue with one of my tires and I want to thank them both! I ve been to most of the MB dealers in the Atlanta area and I can confidently say that this is the best one. I can t recommend the RBM service department enough!

  Craig Manne
a year ago
Recently purchased an upgrade at RBM a car I had really wanted for a long time. Had some initial issues that were fixed and after a few months discovered another problem. I have to say Dale, Jerry and everyone in service went above and beyond to fix the issues. With the exemplary service and the caring to fix the issues I will be an RBM customer for life and will happily send anyone I know to get a car from them.

  D S
3 years ago
Went in looking for a Mercedes SUV. The sales person we got just was not helpful. They wanted to see us the most expensive car and not care about budget. No effort to find a car somewhere else. Would caution people to check before going there. We ended up going to Mercedes of Marietta and they were great.

  Taylor Sharp
a year ago
I took my S Class in for service and during service my vehicle was damaged. When I went to pick my car up they brought it out to me with obvious damage to my hood. The hood of my car was sitting lop sided and it was clear to the eye it was damaged. The service tech wrote in the service story that he observed damage to my hood, in an attempt to cover up whatever had happened, instead of stating that my car had been damaged during service. The Manager Brandon Doyle reviewed the camera footage of when I brought my car in and it obviously was NOT damaged.They took ownership of the damage caused to my vehicle at that point because there was no way to deny it cameras don't lie. My car has a Wrap on it, and RBM only paid for the removal and replacement of the wrap in the areas that were damaged and scratched. However like with any car rather it is painted or has a wrap the colors will not be an exact match. Now my vehicle has a fresh wrap on the portions that were damaged at this dealership and the remainder of the car to has the pre-existing wrap. The car now looks two different colors and RBM refuses to correct this and I have a two toned car now. I asked for their dealership insurance info and they refused to provide it to me. DO NOT TAKE YOUR VEHICLE TO THIS DEALERSHIP THEY ARE DISHONEST, and DO NOT TAKE ACCOUNTABILITY.As you can see in the photo my vehicle is two totally different colors. (The rear door V.S the rest of the car) and the other side of the car. It looks ridiculous, and I am stuck paying to have this corrected myself.

  Amit Pal
2 years ago
This was one of the most hassle free transaction I ever had! I never thought it would be so easy to buy a Mercedes! Karla Jimenez was just awesome. From the phone call I made in the morning, till we got the car keys in afternoon, she was always communicative. We in fact also got a call from her next day on our experience and day 1 of driving! Customer service at its best. The trade in was smooth. Ashley was great as well in explaining all the features of the GLC 300. Highly recommended. Love it!

  K C
3 months ago
Great dealership. Old school and honest. Nice people. Bought four cars there and have had them service 10 cars over the past 20 years.

  Javone Nurse
3 years ago
Just wanted to give a thank you to the sales team. My grandmother and daughter went to the dealership looking to purchase a Mercedes G550. One might not suspect an 83 year old woman may want such a vehicle, but that s what she wanted as she no longer wanted her H3 Hummer. She had previously went to Mercedes Benz of Buckhead where the salesman didn t even bother to show her any of the vehicles she requested and eventually left her unattended until she eventually just left.Well this same 83 year old woman went down to RBM Mercedes and purchased her vehicle from a sales team that was happy to help her. Never judge a book by its cover. Thank you RBM family for assisting her. I purchased my first Mercedes from Colin Harrison years ago before he was a manager and also had an excellent experience, and will be back soon to upgrade my E class.