Sunbelt Ford of Albany, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shirley Elizabeth Carter
a month ago
I had timing components done on my truck at the end of January. My truck went in and came back out in a timely manner. Robert was great at keeping me informed with my vehicle and is always super friendly when I deal with him. Thank you so much for fixing my vehicle-Elizabeth and James Carter

  Alex K
2 months ago
I was in need of a oil service on my vehicle and I was dreading the long wait. However, I was greeted from Corey and explained my situation to him that the vehicle needed to be serviced but I also needed to be seen as soon as possible. Corey ensured me that he would have the vehicle looked at at his quickest availability. I received a phone call within the next hour stating that my vehicle was finished. I don't typically have a great experience but this visit was just that, a phenomenal experience. Corey had excellent communication skills with me and answered any questions I had before leaving the service department. My experience at Sunbelt Ford of Albany and with Corey were great and I will be back.

  Donisha Williams
a month ago
Took my truck here becuase there was whistling sound coming from the r front side tire, 5 days later and money out of pocket, the tire is still whisteling and my oil cap was off!!! Why. I do not know!!

  Sherell Harris
a month ago
I love this Ford Dealership!I appreciate Gary and the service team. I've never left feeling as if I've been "got." These guys are pretty honest and show their pride in their communication and work ethics.Thanks Sunbelt!

  Eric Castleberry
a week ago
These guys are the greatest. From service to repairs they haven't let me down yet. And they keep you informed on your vehicle status.

  Love
a month ago
3/7/24 - I needed a oil change, brakes, and a aliment for my Chrysler 300. My service rep. was very knowledgeable of what was needed to keep my car running and offered excellent customer service. I will return in the future. Be sure to ask for Gary Sims. Gwen R.

  James Carter
3 months ago
Recently purchased a ram 2500 from Sunbelt and had an amazing experience. Want to shout out Mr Jeffrey and Mr Mike both for making it happen. Very easy going guys to deal with would highly recommend sunbelt of Albany for your next vehicle purchase!

  Big Al
a month ago
The only good thing about this visit was that they were going to get my truck in for an oil change. Unfortunately I wasn t able to go through with it because of an unprofessional individual in the service department. When I finally got my keys returned after asking for them ,as I was leaving books or whatever was slammed on her desk.

  Mark Kramer
4 weeks ago
Experienced a harsh shift issue with 2019 F150. Took the truck to Sunbelt Ford Service Dept to diagnose and fix. I dealt with Corey who is the service department manager and he kept me updated on the progress. The transmission tech Lawson drove the truck a few times and was able to replicate the harsh shift. The transmission was basically overhauled. I was skeptical about the overhaul thinking it would never be right but it runs and shifts perfect. Kudo's to Lawson and the service department for getting this fixed right!

  Turner Adkins
5 months ago
I have been up there. I do not know how many times to have things fixed that were not wrong until this Ford touched my vehicle I had a hub replaced, and the wheel wheel liner was folded in after the man worked on it they had to replace it then when they finally got the parts to replace it, they did it and I got back to my office and had to fix the trim because they did not repair it correctly. I am beyond unhappy with this dealership because of their service department. Garry has been a big help and has been nice as well as the manager Gerald. But as far as quality of service, I wish I could ve rated it zero stars instead of one the fact that I had to fix something correctly when I took it to a dealership to be fixed is ridiculous. And it was on a trim piece that had no issues with it until they touched it.

  Shawnna L
a year ago
Dropped my car, 2005 Lincoln towncar, off on a Tuesday night due to it not accelerating above 35 without the O/D being cut off and Robert called me Wednesday morning to confirm what the plan of action was. Robert said I they would diagnose it and get back to me. I stopped by Friday to get the status of my car. I walked up to the counter of a woman name Alisha Green who was short and snappy with me from the get go. She said Robert is out he is the one who wrote up your car. I said well I was just checking the status and she said I don't know the status and Robert is not here, he will be back to work on Monday. I walked out to the lot and started taking pictures for a review and was approached by a young man whom introduced himself as "Hub". I mentioned my issue to him and he said walk with me inside and I will attempt to get some information for you. I waited no more than 10 minutes and Hub returned to say that my car is just being accessed by the technician. I gave Hub my contact info for him to contact me once the technician has concluded his diagnosis. Hub called me back to say the technician can't do anything until Robert return. Robert gave me a call Monday morning to say I needed a new transmissions for $6600 and i told him not to repair anything. I took my car to Steedly transmissions to have it rebuilt for 1/3 of the price. Hub was friendly, personable, and empathetic to my issue. Go see Hub for any of your needs but I will not be using this dealership again due to the one man shiw stand still.

  Tina H
5 months ago
First of all, Paul was fantastic. Things started to fall apart when we started discussing the financial piece. Initially, the price of the truck was much higher than window price. Even more than with the ADM included. Then the sales manager tried to tell me a check engine light was on in my truck we were trading. It wasn t. There were a couple of other issues that made me leary. If the Chevrolet place had not gotten such bad reviews I probably would have checked them out. Felt it was better to keep dealing with Ford. There is a supply issue so what can you do. In the end, I m not really happy with the deal itself but can t really get one better anywhere.

  Abigail Merker
3 months ago
I live 4.5h from Albany in another state. My engine stopped running and the car would not run. I had it towed to the dealership that Sunday evening. My car was not looked at until Friday & I was told it runs fine and the diagnostics came back with no issues. I was unable to be in town until Sunday and pick up, and had to immediately return home due to work on Monday. The service department refused to leave the keys for me or offer any resolution for me to be able to get my car and return home on Sunday. Service department was rude as well as cashier regarding the issue. Both parties also stated their was no manager available to speak to..... sales was kind and helpful & told me to tell the service dept the manager (named) told them it was OK to leave keys where agreed upon. Called back service dept, and agreed on where to put my keys. There were no keys anywhere to be found. HORRIBLE CUSTOMER SERVICE FROM SERVICE & CASHIER DEPARTMENTS. NOT ONLY DID I HAVE TO MAKE ARRANGEMENTS TO STAY OVER NIGHT AT A COST, I AM MISSING A CRITICAL MANDATORY MEETING AT MY PLACE OF EMPLOYMENT. THIS WILL HAVE A SERIOUS IMPACT ON MY JOB. SUCH DEVASTATING CONSEQUESNCES FOR ME ALL DUE TO SUNBELT EMPLOYEES BEING UNABLE TO PROVIDE THE MOST BASIC LEVEL OF DECENCY LET ALONE CUSTOMER SERVICE. Also, a 2018 Ford escape with engine that quit running while driving has "nothing" wrong with it.... car coincidently will hit 100000 miles in <6000 miles..... when the warranty will be void Truly disgusting experience, avoid this company at all costs.

  John White
5 months ago
Talk about top tier service and care! Our van broke down 10 hours into an 18 hour drive to Miami after we hit a deer. The closest place was Sunbelt Ford in Albany. As soon as they heard what happened, everyone from reception to service bent over backwards to help us out. Robert Oates, the service manager, called local rental places to help us find a vehicle, arranged a driver to take us to pick it up, and gave us the lowdown on the damage to our van. It's a type of kindness and empathy that is rare in the world today. We don't live anywhere near Albany, Georgia, but if we did then our next vehicle would be coming from Sunbelt! THANK YOU SO MUCH!-The Stranded Family

  bachfool
2 months ago
First come first serve oil changes. Fast and efficient. I was in and out in about an hour. Service department was nice, and vehicle was left clean inside and out.

  Joseph Mistretta
3 months ago
Amazing staff they always make me feel like family when I am there . Bending over backwards is a normal way they do things for customers. Very happy I chose Sunbelt Ford of Albany Ga.

  Ricky Anglin
5 months ago
I'm happy with the car and with Justins help in the end. While shopping we asked the price of the car we were looking at. We were quoted one price but was charged another. This due to being quoted a price for a different car, not our fault the salesman should have brougbt it to our attention prior to taking the credit hit on getting loan approval. There were a few other issues but instead of losing the down-payment we decided to just roll with it. Justin made right what he could for us and gave us some solid advice on what to do. We will check with them again on our next purchase given they have something were looking for.

  kia mckinney
5 months ago
Gary at Sunbelt Ford maintenence area meets me mostly everytime I come up to Ford for maintenence and he takes good care of me ! He's very professional and definitely has the customer best interest at heart.. always a smooth transaction!

  Wynette Moore
3 months ago
My sister in law bought a 2014 Equinox. A complete lemon. She drove it off the lot. The whole underside is rusted.The delivered it and she paid over 10,000.She is elderly and they took complete advantage of her.

  Jessie Bryan
6 months ago
The salesman that help us was Skyler. He was a very nice and pleasant young man. He greeted us with a smile and was very helpful throughout the day. My husband found the truck he wanted and at the price that we needed it. Thank you Skyler for all your help.

  Bronwyn Grabert
8 months ago
A few days ago we got a flat tire in Albany - the guys from Ford were just amazing. The service was fast, efficient, and professional. We can not thank them enough for their help. We would absolutely recommend these guys.

  t macky
2 months ago
Update: Customer service with Najee today was great, in reference to an advanced recall letter. Thanks Sunbelt Ford for the...Best customer service, bar none! Listen, these people are awesome. Whatever vehicle you have, take it here, you will not be disappointed.

  Randy Pruett
9 months ago
I typically use their service dept for oil changes and regular maintenance. Gary has always been helpful, very informative and provides great customer service. Prices for oil changes are very reasonable. We'll continue to use Sunbelt.

  Cortney Williams
7 months ago
Great experience. Personable staff, simple and easy buying process. Woody and Paul treated my husband and I like family. Would definitely patronize again!!!. Absolutely love our new Acura!!!!

  Joel Juarez
8 months ago
I am very pleased to have driven out of Sunbelt Ford of Albany with my first vehicle! Everyone was very helpful and caring when looking for a vehicle which best suited me. They know what they re doing and very friendly. They re great people I can not thank them enough!

  Kenny Davis
5 months ago
We have done business with Sunbelt Ford for years. It is a very professional business and we can count on the service team to keep us running.

  Carolyn Long
5 days ago
Would not return my call after stating that they would. Recalls are the reason I have to go there.

  Erik Snyder
10 months ago
Best Service department in the Leesburg/Albany area. Only place I trust to bring my vehicles to for any level of service. Won't even think about taking them anywhere else. No one else can match the superior level of service that Gerald and his crew provide. I'd put money on the fact that any negative reviews are likely from problem customers or people that can never be pleased. Do not hesitate to bring your vehicle here!

  Devan Tyson
3 months ago
Took my explorer in for recall and they got me done as fast as they could even when they were busy

  Danielle Johnson
a month ago
Gary and the team are the best! Always quick, courteous and knowledgeable.