Hutchinson Kia of Albany

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angie Adams
5 days ago
Best experience ever I had an amazing salesman his name was Matt B I looked at him when he showed me the car and said I will never be approved and won t be able to afford it but he proved me wrong he got me in this amazing car a 2024 Kia soul it s the newest thing I have ever had I cried when I found out I was bringing it home please ask for Matt B if you want a great experience and this is an amazing dealership thank you so much Matt B for making it happen

  Felicia Sanders
2 months ago
I'm not sure if they even deserve a 1 star.My husband purchased a truck from Kia from T. Knight last Saturday. The Ford F-150 he was looking at on the lot turned out to be a diesel truck and my husband did not want a diesel, so the salesman T. Knight found one at a dealership in Macon and sold it to my husband. There were some minor things that needed to be done on the truck which was brought to T. Knight and John the sales manager attention. John stated to both my husband and I that they were going to take care of those things. The truck stayed at the dealership for almost a week waiting on them to handle the minor things. John stated that the people who did the touch up work only came on Tuesdays or Thursday not sure which day he said (but as a reference how would I know that they only come on certain days if he did not agree to do the touch up work.) Spoke to John on the phone concerning the things he stated he would fix, and John denied saying he would fix them stating he had spent too much money already in the truck. John was very RUDE while talking to me over the phone and I wish my husband NEVER purchased the truck from them! This was definitely a learning experience for him and me, this was his first and last purchase from any Kia dealership especially here in Albany, GA where the sales team lack customer service skills. They are more worried about a sale versus customer satisfaction and a returning customer or even a referral to the dealership.Hutchinson Kia can certainly gain some customer service training from the sales team at Hutchinson Toyota, especially JOHN the sales manager!!

  Katrina Grablin
4 days ago
The sales team are incredibly patient and kind. They worked with me every step of the way and we were able to finally ( after several trips) get to the place I asked for from the start.I understand the concept of sales, and I get that negotiating is always going to be a part of that, however, my only recommendation for any car dealership( this is not specific to KIA in Albany) would be when someone has a reasonable offer let s just get it done from the start. Between 2 dealerships (KIA Autosport in Columbus, which I would HIGHLY suggest no one ever waste their time with) and Albany, I spent a total of 3 days and nearly 7 hours of my time (which is valuable too) to get to exactly where I said I would start from the beginning.Just about all the staff are new, which means you need to be prepared to wait a little longer than perhaps at other dealerships where the sales teams are more familiar with the products they are selling. However, everyone has to learn and I have the patience and understanding that many may not have. I had to wait another 4 hours to complete my purchase yesterday, and for me, that was a bit excessive( particularly given there was only one other couple there purchasing the entire 6 hours I was there).My kind recommendation is that you do your research first and know exactly what you want. I can only speak to the Telluride since that is the vehicle I purchased but there are so many different trim lines to choose from.My ONLY complaint is this: there are advertisements, cold calls from call centers etc with false and misleading offers, incentives and promotions that do not exist. They will convince you it s Albany Hutchinson Kia specifically with said promotions to lure you down there, only to be told by the team there that it is a KIA tactic ( which tells you they are aware of this happening). Be thoughtful when the dealership tells you about all of the benefits packages that come with a purchase of a KIA. They are not included with the purchase of your vehicle, you will have to pay additionally for those benefits.With that all said,, the sales men and women , the managers and the service team all went above and beyond, were personable, friendly and were very likable.The dealership has a lot of inventory and I highly recommend considering a KIA if you have never done so before. I have always been a Lexus and Acura customer, however, the KIA warranty, the gas mileage and the fact that the KIA does not require premium gas are all things to consider. Not to mention, the luxury you get for the price is unbeatable. Here s hoping I feel the same way years from now when I m still driving this beautiful Telluride! Thanks to you all for all of your help and I know we will be returning customers!They are working to make the customer experience top notch and are doing a great job. I will recommend them to family and friends!

  Timothy Combs
6 months ago
Deandra was amazing! She was extremely helpful and knowledgeable of all the vehicles I was interested in and made sure I was informed each step of the way. She handle every question quickly and professionally. Paperwork and vehicles were ready when I arrived from Warner Robins. Will buy from her again for certain! Best car buying experience by far!

  Dustin Rainer
2 weeks ago
Terrible at listening. I sent a request on their website about a vehicle, never heard anything back. Called up there, tell them exactly what i want, get a general email from their bot. I replied to this email saying, again, exactly what i want but then all I get is another general email from their bot. They obviously don't want anyones business but have no problem getting their bot to email you multiple times.

  Romona Kline
2 years ago
Mrs. Angela Thomas was the FIRST ever to sell my spouse & I a car!!! We were set on a used vehicle at first, but when my baby saw a 2021 Kia Forte GT line on the lot Mrs. Thomas made it happen! And for the price we were looking for each month as well as it being BRAND NEW what else could you ask for?!Mrs. Thomas was very personable, loved her position as sales! No wonder she s the top seller!!! thank you! And it was great to do business here! I highly recommend!!

  Cameran Cruz
2 months ago
I assisted my friend on her car buying experience and Darion was such a great help! He was very polite, knowledgeable & generous. I will be back when i m ready to buy a car!

  Triston Daughtry
4 months ago
We had Trey as our salesman. He did an awesome job at showing us the vehicles and was extremely nice the entire time. We ended up buying a beautiful Ford F-150 from him.

  Darrick Hooks
a week ago
Came on here to say the guy Kristjan Mason really helped out today and this was his first sell. Couldn t even tell it was his first go at this. Hes very professional and nice.

  Michelle Schlegel
6 months ago
My husband and I had such a wonderful experience at Kia of Albany. Emanuel V was absolutely amazing. Very knowledgeable about the vehicle and the processes. He was very patient with us throughout the purchase process. He has also made himself available to us since purchase for any questions we have had. I highly recommend Kia and Emanuel to anyone that is looking to purchase a new vehicle.SincerelyMark & Sonya Taylor

  Anna Wray
a year ago
We went onto Hutchinson s website last week to look around and just explore the options they had. They had a beautiful 2023 Telluride - I submitted an inquiry just to gain more information on it and within 30 minutes, I was receiving a phone call from LA with more information. We went in that day to look at it and fell in love. LA was very knowledgeable about the details of the car and explain everything thorough and also showed us how things in the vehicle operated. John also helped us get to the price point we were looking for. Highly recommend everyone to go to Hutchinson Kia and talk to LA & John!

  Nashiya Hicks
10 months ago
Hutchinson Kia of Albany is amazing. Nicole Costanzo was also amazing she explain everything to me and what I need it to know about purchasing vehicles especially if it s your first time. I highly recommend all young adults/adults to get your new car or first car HERE!!! They will take good care of you.

  Allison King
4 months ago
Worst car buying experience ever! They give you an incentive to finance through them, but it s a BIG mistake. We qualified for an interest rate 3.5% lower than what they charged us, but didn t say anything until delivery (we are out of state buyers) so we basically had no way out. They asked for a $500 deposit, which they processed, and then took 9 1/2 weeks to be refunded. They tried to charge us for things that came standard on the vehicle we bought, wouldn t agree unless we financed the entire vehicle, and wanted to charge us (or raise the vehicle price) for delivery despite being advertised for free delivery. Terrible, terrible experience. Please don t waste your time or money like we did.

  Wes Wilson
3 weeks ago
Sales guy was ok didn t really know what products were on the lot. Sales manager was extremely rude. Came in with trade in offer from another competitor and he refused to come up to that trade value. Was told basically I was unrealistic with my numbers when I ve priced other vehicles in the area with lower prices and payments were $200 higher here. This dealership has some major price gouging issues. Will never contact this dealership again.Edit: I kept receiving messages and phone calls from this dealership and when I called them back to remove my number from their call and text list I asked to speak to a manager and they refused to transfer me to a manager and then acted like they couldn t care less. He didn t ask what happened or anything and then hung up on me.

  Hasanati Williams
8 months ago
Benny and Angelia were amazing. They got me riding again. This time a brand new vehicle. I did exactly what Angelia told me to do to better credit, and I got what I wanted plus more. Sooo blessed and grateful.

  Lynn Stegemiller
5 months ago
Just had an amazing experience of purchasing a 2024 kia soul. I waited a long time to finally get the soul I really wanted and Mr Tony and Mrs Angela came through for me. They go above and beyond to make things happen and I couldn't be more satisfied. I am so thankful for a caring team that really looks out for their customers. Thank you from the bottom of my heart Mr Tony and Mrs Angela. You guys are the best!!!

  Terrie DePerro
3 months ago
Had an appointment for warranty repair and when I arrived was told they were short staffed and best if dropped my car off.I drove 45 miles one way, so no option to leave my car. It's 20 degrees out and waiting area has no heat. I am 70 yrs old and with health issues that don't tolerate the cold.Asked the receptionist why customers were not called to inform of short staff/ work delays, so we could be prepared for long wait or reschedule. After over an hour of freezing, reschuled for next week.Not having adequate waiting area is just unacceptable.

  Shauntay Thomas
4 days ago
MATT B @ Hutchinson KIA in Albany ga..WAS THE MOST PATIENT,THOUGHTFUL ,PROFESSIONAL,AMAZING GUY who sat right beside me from 11 am till we'll after 4.I COULDN'T HAD A BETTER PERSON TO SPEND MY MID DAY WITH. HE WAS VERY KNOWLEDGEABLE ABOUT THE CAR AND LISTEN TO WHAT I WANT AND WHERE I WANTED TO BE IN MY PAYMENTS.YOU ARE AWESOME SAUCE......THANKS ALOT

  Kimberly Fransioli
8 months ago
After shopping around for the best price, Hutchinson Kia of Albany beat everyone's price. I worked with Angelia. She was pleasant to work with. She went above and beyond to have everything ready for me before I showed up to purchase the car. She spent the time to show me all the latest and greatest technology in vehicle I was purchasing. I will definitely be calling her again for future purchases. I also want to commend the GM, Eric. He was great to work with as well. We had a verbal agreement on the phone that I would purchase the car. He made sure to pull it off the lot and hold it for me until I could make it there. Overall it was a pleasant buying experience.

  Kyle weeks
a year ago
Upon arrival customer service was excellent. Everyone was friendly especially Emanuel Vicente highly recommended looking for him when you get there, and they were willing to work with me and the budget I had I ended up with the car I wanted. No complaints

  Hamilton Morris
2 months ago
I recently stopped in and looked around. Darion helped me while I was there and he did an exceptional job going over inventory and spending time with me showing me the dealership.

  Sidney Thomas
2 years ago
I bought my 2021 Kia Sorento from them last July all the way from Indiana and this was the best experience I ve had when purchasing a vehicle. They were swift with all paper work and made sure to answer all questions I had. And even when a couple hiccups arose with the transportation, they made sure I got my vehicle in a timely manner and that they made up for the issues that did occur (which will happen when transporting a vehicle across multiple states). Such great customer service even months after purchasing. Can t recommend enough!!

  danielle lee
2 years ago
What can i say the service here is phenomenal. Top tier they make you feel very welcomed before even stepping fully into the dealer . The dealership and their services were all great . But my sales agent Derica Bell was phenomenally exceptional . She made sure to answer all question thoroughly , has great communication skills and shes goes above and beyond . She had my car delivered earlier than the expected eta to my job on my birthday now if that isn t being treated as top tier priority and not just another wallet walking in idk what is , filled the tank and the car was spotless . Awhile back i came in looking for a vehicle and didn t get anything but that didn t stop Ms.Bell she kept looking and was able to get me in an affordable car that i so much love Kia brought me in but Ms.Bell is what gained me as a customer . Keep her around a true gem to the company . She deserves a raise

  Corey Porter
2 years ago
I would like to give D Erica Bell 5 Stars at Hutchinson Kia for looking out for the vehicle that I requested in a timely manner. This was the easiest dealership I have ever worked with. I had a wonderful experience purchasing a used vehicle, the process was quick and clear with negotiating a price within my budget. She also made sure the vehicle was clean and filled up with gas. Just ask for D Erica Bell she s the best just put her to the test and I promise you will be satisfied. Thank you again D Erica Bell making sure that I was satisfied!!!

  Jessica Young
6 months ago
I went to Hutchinson Kia of Albany yesterday looking to purchase a vehicle and got just what I wanted. Trevion Knight was my sales person and he was amazing and very helpful in putting me into not just a vehicle but a brand new vehicle..Thanks Trevion for your hard work and dedication!

  1felicitycity
6 months ago
Words can't describe how much fun I had today! Trevion Knight was my sales person. He matched my energy and never made me feel like I was doing too much. I walked in knowing what I wanted and he made the process easier. He took his time to make sure I knew what all the buttons, settings, and keys did. He even helped with setting up Kia Access on my phone. Thank you so much to everyone!

  Linda Curry
6 months ago
Great dealership. My salesperson was awesome. Angela Thomas excellent with the process. She was very knowledgeable of the vehicle and I recommend her to anyone who is in need of a car.

  Don Lindsey
11 months ago
This was the friendliest auto dealership that I have ever dealt with and I have dealt with a bunch of them throughout my life. They were also the easiest to do business with. Thank you I will certainly recommend you to others. My sales representative Angela was wonderful. She never was pushy like a lot of sales people are. She showed us anything we wanted to see and let us tell her exactly what we wanted. I highly recommend her.

  Gregory Stone
6 months ago
Awesome service, had Emmanuel work with us and explain everything about our vehicle. Had amazing customer service and was so impressed we used Emmanuel when we purchased our next vehicle. Highly recommend!

  Stephanie Holloway
2 years ago
I would like to thank D Erica for going above and beyond for making sure that I was completely satisfied with the purchase of my 2023 Kia Sportage which was fully loaded, you knocked me off my feet!! D Erica you re the best your word was your bond! You promised me once this vehicle comes available you would inform me and you did just that!!! I highly recommend D Erica to anyone who s looking to purchase a vehicle at Hutchinson Kia of Albany.