AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Courtney Johnson
8 months ago
Had a very great experience here! Advance would not put my Freon in for me. Came to this store and Jolene Burgess was the manager on duty. She did not mind helping me. So thankful for her. Now my ac is nice and cold!! Thank you again. I will be coming back!

  Angela Cutts
3 months ago
The men helped me out. I bought battery and they helped me put it in, even though it was not their job to do.

  LaKeisha E McG
7 months ago
Awesome staff and quick service. Josh was absolutely amazing and changed our headlight bulb as well

  5/8 Tillery jr
a year ago
the commercial personal in the back are awesome. they will go the extra step to help you get what you need. they are very willing and knowledgeable about there parts and warranties that go along with them.

  Jedclap 2000
a year ago
Worst Experience Ever!!! Went to the Autozone store on S. SLAPPEY in Albany Georgia to purchase radio installation tools. As I was standing near the wall, where the tools were...I could not help but hear the manager scolding/correcting this employee about overtime and working when he should not have worked. The manager was talking so loud that others in the store were listening. I attempted to block it out. The conversation ended but was restarted between the manager and the employee behind the counter. The emoyee was so submissive. As I was about to leave, I asked another employee did they like working here...The employee stayed emphatically "NO" and added "I don't like it here". Upon arriving at the counter, I requested to speak to the manager in private. Once in private,, I quietly and discreetly informed him that he should never correct or scold his employees in front of customers.Oh my. This guy turned into a monster. He blew up by raising his voice. I ended the conversation and walked away. He yelled to the older employee in front of everybody, "Hey. Did I scold you or make you feel embarrassed?" The employee said "no Sir". The manager looked at me and yelled, "You need to butt out of other people's business." I stated told him that since he choose to bring the entire store into our private conversation, so be it. I told him that if I was his employee I would quit the first day and I told him that one of his employees told me that "he does not like working at this store". This manager does not respect his employees or his customers. How does AUTOZONE promote this type of guy to supervise others?I plan to also write a letter of complaint to the corporate offices. As I was leaving, I told the manager that he will never see my face again.He responded by saying, "Good, God bless you and have a nice day."

  Meko Jones
2 years ago
Byron was at GREAT service to me !!! I had trouble getting my car started but he took safe timing & performed the proper procedures to get it back started . His patience ,plus passion for his work was definitely inspiring ! I am very pleased with him and his team !!!

  Tammy Welch
a year ago
The service was great employee didn't hesitate on what i was looking for new right off hand an took me right to it.. it was a great experience

  Melody ThatPrinceGirl Prince
2 years ago
Went to Lee County AutoZone. Didn't have the battery I needed but found who did. They were extremely nice so I went to this AutoZone and got the battery and installation. The guy, Byron, installed it for me in a timely manner smiling and super nice the whole time!! An amazing experience!!!!

  Erica H
3 years ago
Tia was excellent. It s been a while since I ve had customer service that was superb. I ordered the wrong alternator and Tia helped me get the right one. When she told me the price of the new one I said I would have to go to Advanced Auto to get a cheaper one, she instantly did a price match. I felt like a customer that is being appreciated. Auto Zone has now earned my loyalty.

  Ricky Hudson
2 years ago
Charles was very helpful. Friendly from the time I walked in the door. Outstanding customer service and fair prices have kept me coming back to Autozone every since they opened here in Albany.

  Renita Whitfield
2 years ago
Always have gotten good service but today. The young man went above beyond to help me. They didn't push me to buy their product but of course I purchased a battery and cables.

  Ley G
6 years ago
Jay was great!!! Very courteous and helpful.Another Autozone in the area had given me the wrong battery. When I called Jay told me it would be no problem to get it exchanged at his location. When I arrived he greeted me AT MY CAR! I didn't even have to take that heavy battery into the store. He took care of the exchange in the system and quickly put the new battery in my car! I did all this on my lunch break, so it was nice to have someone who could work quickly so I could get back to work on time. AND I DID!FYI: This location seems to get very busy! Especially Jay. Lots of people greeted him by name and asked for his assistance. I think that speaks for itself. THANKS AGAIN JAY!-The customer from Washington DC :)

  alva james
a year ago
Management and staff have great customer service and very helpful.

  leon lambert
2 years ago
Byron and the whole staff were a pleasure to work with, not only did they find right part I needed, he put it on for me! Thank you so much

  Valerie Glaze
4 years ago
The customer service was great they made sure that I knew about their reward points and whenever I come in I can use them so I would go back and I would refer a friend

  Trish White
5 years ago
I am so thankful for Kidina S . she was a true blessing in all my needs. Ahe assist in replacing battery and windshield wiper blades. I thank you a million times more Kidina S.Tricia and Robert White from Alabama

  Alicia Smith
9 months ago
There was not a wait when I was there. There customer service was awesome.

  Sheridan Hardwick
2 years ago
Excellent service from Byron. I drove all the way from Atlanta to deal with him and he made my trip worth while!!!!!! Will always shop here when I m in Albany!!!!

  Jessica anderson
2 years ago
Clean store, easy to find everything I needed, associates were very polite, it did seem like they're under staffed as tgere was about a 5-8 person line. To check out or find a part

  Julius Smith
3 years ago
I ordered and returned over $200 with ease after my mechanic told me the parts were not needed! Unfortunately, my mechanic was not a fan of Autozone and endorsed Advance Auto and/or O'REILLY auto. Personally, I like Autozone because it is close and in my immediate area where I can walk there if necessary.

  Estabian Carter
2 years ago
Great customer service Byron B. Great manager everytime I go to store...Extremely helpful and knowledgeable about parts ,labor , prices ...I only go to this store unless they don't have a part in!

  Anna Driggers
6 years ago
Nice Guy at the Register recommended a cool flashlight for stocking stuffers. They were perfect. Everyone loves them. Great service.

  Michelle Nunez
10 months ago
Way to high priced when found item 30 dollars less at advance

  Sean Goudy
6 years ago
The staff installed my battery, and they were very friendly. I really appreciated the quick service on a Sunday before Christmas.

  T Jones
4 years ago
The staff is really helpful and courteous and made sure that I got exactly what I needed.

  Shalonda Thomas
3 years ago
I love buying some of their items but sometimes they have you waiting to long.

  Tony Major
5 years ago
It was really good , the Clerk was nice , friendly , I look forward to doing business with you again .

  Janice Williams
5 years ago
The staff is very knowledgeable of their jobs and they don't hesitate to help.

  Lazette Smith
6 years ago
Awesome customer service. If they don't have what you need, they will find it at a comparable price.

  Mike Walker
6 years ago
Always have good experiences, just be more experienced yourself. The store has what you need!