Albany Auto Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kim Mock
2 weeks ago
Super nice ppl they said it'll take about an hour and it was just that . They had my truck finished and parked back out front of Albany Glass Co. within an hr . Explained to me not to go to a high pressure carwash for 24hrs. so that the window could finish sealing . Thank You Albany Glass for your buiness .

  Lisa M
5 months ago
We needed glass replaced in a sliding glass door. They were excellent. The whole process was very smooth. I highly recommended them.Service: Glass installationService: Glass installation

  Kat Tucker
2 years ago
The best! Installers did a professional job. Everything was cleaned up to my expectations. They were friendly and polite. My new windshield looks great! I highly recommend Albany Auto Glass and would refer friends and family. Service: Auto windshield replacementService: Auto windshield replacement

  Donald Britt
a year ago
Done a fantastic job. Would recommend. On time, cleaned up. The only thing I didn't like was I wasn't informed of the surprise charge of an Xtra 13$ for using my cc as payment. After 365$ u think there be no Xtra for payment.

  Pamela Weaver
a week ago
They was fast and did excellent job on the window

  Timothy Fretwell
7 months ago
Fair price and service as expected. My only critique is that I had to wipe down the dashboard and vacuum the front seats and floor due to glass fragments and pieces of rubber sealant all over. Be advised, they charge a fee for using credit card, which can add up if you are paying hundreds of dollars.

  Robert Weems
6 months ago
They were very professional and courteous. Had me back on the road sooner than estimated. Very good job.

  Eric Faircloth
4 months ago
They took care of our vehicle quick with a good job.

  S
a year ago
Revised review based on the owner's comment. First, the actual glass fill was done well and is still holding. My windshield, however, was washed with a dirty rag and was all smeared. This might not normally be a big deal but my washer fluid doesn't work. My actual review was based on the customer service I received... which is a huge part of the experience. The appointment time was not honored either time. I also believe you popped into the waiting room where I was sitting with another customer just after we were told our cars would not be taken back for ANOTHER 30 minutes. This would have been a GREAT time for you to introduce yourself and build a "relationship" with your customers. I LOVE small businesses and am ABSOLUTELY not bashing during these hard times. And I am also not looking for attention... I am just letting people know your customer service is terrible. I don't care what your building LOOKS like.... I care about the way I was treated. .....UPDATE: You DID stick your head into the waiting room and gave a greeting but didn't wait for a reply before you went back into the "trim" area and talked for a while with a lady back there.... loudly... about "when I bought this place..." which is how I guessed it was most likely you. And I am not talking about your servicemen or their work or time. I am talking about taking cars back that had no appointment [it is what we were told on both occasions] KNOWING you had an appointment on the way. I have years in the insurance business and my mother managed a collision shop for 40 years. I am glad to hear you are working on your timing and hopefully your customer service.

  paola valentinac
7 months ago
They work fast, they actually repair my front passenger window while I was working, came outside and everything was fixed, window could be opened and closed perfectly. Thank you!

  richard hunt
2 years ago
I have lived all over the country and by far one of the best places of business I have ever dealt with. The employees will take time and explain what the issue is. I feel they want to put out a good product. I was very impressed and they have my future business.

  Don Dellinger
2 years ago
Had a last minute job and knowing the current situation on not having enough help, These people were awesome, from the beginning phone call to end picking up the car. The price was very reasonable, the service was excellent, and yes, the people in the office were busy, but they took care of my needs.Kudos to the gang there. Being a small business owner myself, I know the importance of service, I have read some of their reviews, I didn't see what those "one star" reviewers said. Like on our reviews, you're going to get "trolls" best way to beat them is showing to your current customers that you aren't representative of those reviews, and I think you guys killed it. Thanks a million. AATCO Transmissions recommends Albany Auto Glass.Service: Auto windshield replacement

  Dennis Goodman
a year ago
Very nice people. Less expensive than my insurance deductible. If I ever need glass repair or replacement I will return. Good job on my repair.Service: Glass restoration & repairService: Glass restoration & repair

  Doc Explorations
2 years ago
Sarah was awesome. She took our order, assessed the damage, and priced us. She was very respectful and did not waste my time. Will be back.

  Wanda Mitchell
2 years ago
The manager, Sarah and the technician (didn't get his name) were both were both friendly to me and all the other customers in the office on 8/16/21. I went there hoping to get a future appointment, but the tech said I can do it now if you can wait. When he had finished he was very eager for me to be happy with his work and I was. I would certainly go back and would recommend them to anyone in need of windshield repair or replacement.Service: Auto windshield repair

  PJ Dunn
3 years ago
I absolutely love the customer service at Albany Auto glass! They were super nice always followed up on phone calls and did their best to find me a good deal. I highly recommend them for professionalism and for their attentiveness to detail. If you're looking to replace your auto windshield or have any other glass needs check here first!

  jwcoop27
2 years ago
Great Experience! Came out quick, replaced the windshield, great price! I had a leak that they found and fixed for me when they installed the new glass. If you want to shop, buy and support local business...give these folks a call!Service: Auto windshield replacementService: Auto windshield replacement

  Miller Hubber
a year ago
Not impressed. Not a welcoming experience.

  Michael Riggins
a year ago
Had an appointment at 9am i arrived on time and they were quick at the repairs it took almost an hour. They did a n excellent job..!Great service!Service: Auto windshield replacementService: Auto windshield replacement

  Chad Shook
3 years ago
I applied for a online quote and never heard from them!! So he responded that he didn't get my quote so I sent another one and he told me since I gave him a bad review I could take my business somewhere else. You should never use this sorry place. The people are not friendly or respectful!!!!! Mr Robertson who's son that handles online quotes is a lier. I WOULD USE HARRY'S.

  Kena Harris
3 years ago
So I called Tuesday morning, got a quote Tuesday afternoon, paid my fees Wednesday and they installed my windshield Thursday ! Price was the cheapest in town and way cheaper than safelite. The techs even put my decal on after installing my windshield. The phone support was awesome and the last was so nice and professional. The work is amazing, glass quality is A1, they even came to my home for installation, free of charge ! Will definitely reccomend and be using them again if needed !Service: Auto windshield replacement

  Sharon Roberson
a year ago
Vey friendly customer service,job done in a mannerly Time..Definitely would refer a friend n come again..THANKS ALBANY AUTO GLASS. Service: Glass installationService: Glass installation

  Natasha Jackson
a year ago
Called asked for a price check was told that I would recieve a call back and never did. I called that poor service so I went to safelite the next day and got my windshield did plus safelite offer discounts.

  Paige Richards
4 years ago
Felt like the woman chewed my head off for calling me back about a quote! I didn t do anything to her! It s not my fault they are busy. Wouldn t recommend customer service is below par!!! Harry s is much nicer!

  sonny slate
5 years ago
Just purchased a 2002 Chevy Avalanche that needed the old windshield replaced - badly pitted and leaking. Called Albany Auto Glass on 1/24 and they had me in the next morning at 8:30! Great service - very professional and work is second to none. Windshield looks great and noise level greatly reduced! Highly recommended without reservation..

  Bobby Wilson
3 years ago
Highly recommend! Awesome staff and even better service. Larry is very knowledgeable about his profession! Excellent job on my windshieldService: Auto windshield replacementService: Auto windshield replacement

  De Marion Jones
2 years ago
Absolutely the best customer service! I highly recommend this company if you want the job done right!Service: Auto windshield repairService: Auto windshield repair

  Alicia Gee
3 years ago
Larry and his wife took great care of my daughters car in a matter of hours. I live in Gwinett and my daughter attends albany state, and just recently had an accident with a rock hitting and shattering her sunroof. As a worried parent, they put me at ease, the generosity, and being so kind even when I called them day after day, to get things handled with my insurance company is just amazing! Thank you guys for taking care of my daughters car!!! (Mother of Tylicia, Red bmw) I highly recommend albany auto glass!!Services: Auto windshield replacement, Sunroof glass replacement

  Tamika Toombs
2 years ago
Very professional and absolutely the very best customer service. Miss lady at the front is really sweet and nice.Service: Auto windshield replacementService: Auto windshield replacement

  Mendy Kirby
2 years ago
In and out in a short period of time. Office staff and techs were kind and professional. Definitely recommend them for all your auto glass needs.