Safelite AutoGlass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  joe kruger
a year ago
I'm 4 appointments in and have had 2 no shows, bad attitude, dirt on my dashboard, and my windshield is still not completed.These guys, hands down, are the worst service company I've encountered! No communication when it's most important, bad customer service, poor technical skills. Go with the little guy!As I read the other reviews I notice a trend; most of the bad reviews are in the last year. Lead ship is asleep at the wheel and Safelite is on a collision course.I asked for a call from a manager twice in the last 3 days and have crickets.One thing they did right......took my money!Service: Auto windshield replacement

  Mark Leonard
a year ago
This is the worst company I have ever dealt with. Their TV commercial portrayed them as a great company, but they're definitely not, their garbage, they don't do anything. They sit on their hands they refuse to do the work that you need done. I needed an outer gasket for my windshield, they refuse to put that on. They said I had to take it to someone else separately, pay almost $1,000 just to get that done and then they said they would put the windshield in. Basically they don't do anything but just a bare minimum and it's like tons of red tape just to get them to even do anything. Twice I've dealt with them with my semi-truck glass and twice I haven't used them now I'm not going to use them again this time. Terrible customer service terrible service all the way around do not use these people I've already said that once and I'm going to say it again stay away.

  DJ Cheez M
a year ago
I have USAA, set up an appointment and thought i was good to go for a Monday morning fix.I get an email amd text message Sunday afternoon saying"we are sorry you cancelled your appontment, please reschedule with us when you are ready!" Both messages stating i cancelled it. Except i did not. I call them and no answer. Maybe closed, ok... i try Monday morning and no answer 3 seperate calls about 30 moniutes apart after 9am, no answer and cannot leave a message. So i finally call USAA and they tell me that this Safelite did not get my glass on time so they cancelled it and were supposed to reach out to tell me this, exceot no communication at all. I reschedule for wednesday on Sunday afteenoon, but the lady at USAA says she apoligizes for them and she needs to check with them to be sure they will have it in by Wed... SHE CANNOT GET A HOLD OF THEM EITHER! she gives me the number i already have and i try two more times now into the afternoon and NOTHING.Going with Orange Blossom out of Jax... thanks for terrible communication. I had an appt to get the car towed on Wed for fix of mechanical issues and i just caused a cascade of troubles and ate up about two hours of my monday morning to get everything changed.Jessica at Orange Blossom even verified she would have the glass BEFORE locking in my appt time. Good idea!Safelite. Get your self together. Things happen but communication is needed. And see if you can have someone answer calls on weekdays! My goodness.Service: Auto windshield repair

  Trinette Drake
a year ago
Scheduled my appointment for May 12 between 8am-noon. Received a call at 10:30 saying the technician called out sick and they needed to reschedule. Scheduled for today, May 17 between 8am-noon. I called Safelite at 8:18am to confirm my appointment. The lady that answered the phone took my name and confirmed my phone number and said she would call me back in a minute. It is 12:17pm and no phone call back, no technician showed up, and they aren't answering their phones (I have called 7 times). I looked online and they have changed my appointment AGAIN to next week. I cancelled the appointment and will find another company to replace my windshield. Absolutely ridiculous!

  Fozzy Bear
2 years ago
Just another big business taking advantage of the "corona" situation. Trust me, shop around. You can do much better than this company. They wanted $960 to replace my windshield with aftermarket glass. I got a OEM windshield installed with warranty for under $500. And they came to me. The excuse they used was the "product shortage" and high demand. Give me a break.

  Carleen Fischer
a year ago
This location does not exist in Yulee and it s impossible to schedule a mobile visit. Used them in NM and it was good there but I gave up on using them here. Looking for other vendor.

  Oyster Stu
3 years ago
Ryan was excellent and I'm very pleased with his work. I needed my windshield replaced in a pinch and he was great. Good communication, I never had to guess about the service. I'm a very happy customerServices: Installation, Auto windshield replacement, Wiper blade installationServices: Installation, Auto windshield replacement, Wiper blade installation

  Margaret McNeill
2 years ago
Daniel was very thorough and professional, and explained the process very clearly before beginning the job. We are very happy with the results, and will recommend Safelight to anyone who needs windshield repair or replacement! Thank you, Daniel, and Safelight!!Service: Auto windshield replacementService: Auto windshield replacement

  Zachary Watson
8 years ago
Safelite was able to send an associate the same day I scheduled an appointment via their website. Also, They send you a picture of the person coming via email and send you texts telling you he is on his way. The worker also called and made sure I was going to be home.

  Staton Williams
4 years ago
I called 9 auto glass companies in the area for a quote to fix my rear winshield in my car. The Quote these guys gave me was the most expensive at $580. The next highest was $450. All of the others quoted around $350 except for affordable auto glass at $250. I have used safelite before n NY but they were much cheaper there. Affordable auto glass did just as good as these guy for less than half the price and they are a mom and pop type local business. Safelite just isn't worth the insanely high cost.

  Robert Robert
a year ago
Waited 5 days for the mobile service. Only to be told the day of service. That I need to bring in my car to shop. I ask for manager to call me it took over 3hr for a call back

  John Brownett
a year ago
What a nice, professional young man that fixed my wife's windshield.was done so quickly. ExcellentService: Auto windshield replacementService: Auto windshield replacement

  Janet MJ Meyer
4 years ago
Busted my daughter's windshield during repair, now making her pay to replace. She is the 4th person this has happened to.

  robert taylor
2 years ago
This location is not SafeLite. Safelite is good, but there isn't one in Yulee by Publix.

  Francoise DeBruyne
a year ago
Great experience! Shane, the technician, was very friendly and professional.

  angela rowan
4 years ago
The guy was punctual and fast and friendly. Did a great job . No leaks.

  Denise Matzdorf
a year ago
Great customer service n tech was awesome

  Robin Ward
4 years ago
The person that installed my car window was professional and expedient.

  Keith McStoots
a year ago
Very professional and quick. Constant communication

  George Ehret
3 years ago
Work was good the people was real nice and did a good job

  Christy Hannah
4 years ago
They did not fix my wind shield

  Gina Day
4 years ago
Did a great job

  Toni Rodgers
4 years ago
This place DOESNT EXIST!!! This is ridiculous to be driving around BFE to try to find this!!

  brock reeves
a year ago
Two no shows

  Randy Kersey
4 years ago
This place in Yulee doesnt exist

  Terrell Tarantino
3 years ago
Rip off

  Samuel
4 years ago
This place doesn't exist