Midas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bre Bre
3 months ago
Lucas and Roberto were absolutely great. I was scheduled for an oil change and was out within 30 minutes. Quick service, great customer service and a good deal overall.

  Aaron Peterson
3 months ago
Izzy and Lucas provided exceptional customer service. They were both extremely friendly, helpful and knowledgeable. They listen to the issue and help find an amicable solution. Clyde did great work on my car and was efficient. Great place that won t do you wrong. Highly recommend!

  Shay Phillips
2 months ago
Ishmael & Lucas we're extremely helpful when I came in to have my brake pads & rotors replaced and even gave an extra discount beyond the one I pulled online. Explained the process and we're friendly and helpful from start to finish with a solid warranty. Also right next to the Village Inn so you can have a spot to grab something to eat while your car is being worked on and I'll absolutely be back if there are any other issues with my vehicle.

  Edwin Santana
3 months ago
The best team ever hands down. Shout out to Ismael, Luca and the whole squad. Amazing service. Keep up the great job guys. Definitely recommend this place for any auto repair. Best in Tampa. Thank you for all your help. Sincerely, Edwin

  Etienne Najman
2 weeks ago
Absolutely AWFUL experience. NEVER take your car here under ANY circumstances. Got new break pads and rotors and 8k miles later needed to be replaced. Was told it was a "manufacturer error" but was still responsible for replacement costs. Ismael Irizarry was rude and mentioned he "works hard to not receive bad reviews" but failed to rectify the situation. He brought up multiple different car parts trying to elicit confusion. DON'T GET SCAMMED HERE!!

  T L
4 months ago
I can't praise Midas enough for their exceptional service! They not only took care of every issue my car had, but they also went above and beyond by offering a lifetime warranty on most fixes. Every visit feels like a VIP experience. The team at Midas consistently provides a comprehensive report on the condition of my car, highlighting both the positive and areas needing attention. Their transparency and commitment to customer satisfaction have made me a loyal customer. I would wholeheartedly recommend Midas to anyone in need of reliable, thorough, and top-notch car service. Trustworthy, professional, and five-star all the way! Trevon L.

  Nick Lane
3 months ago
As a previous automotive technician who worked for this company at this location, this shop is very disturbing. Techs here are paid by commission. Service writers will ask you to leave a good review for free services. This actually affects the mechanics.. since a tech only makes money if the shop makes money. There's so many jobs/repairs I did that I never got paid for. Really awful people. I witnessed mechanics here recommend and replace parts that work perfectly fine. Taking your car here is equivalent to a backyard mechanic.

  Carmen Mercado
5 months ago
I agree with the comment below on staying away if you are a woman. Which is very disheartening given that with previous management it was the opposite. Had my car dropped off with tow company due to not turning on. Instantly charged $155 diagnostic instead of a quick check like it was done before to eliminate any of the basic issues. Then had an employee mansplain how a battery and engine works for 5 minutes. Little did he know I come from a long line of mechanics and was a garage grease monkey kid growing up so I am fully aware how a car operates, but I mean he tried selling me that new alternator early ill give him that. Use to take all my vehicles here for the past 10 years with Gary then Marcus. Always felt comfortable knowing my cars where in good honest and knowledgeable hands. Could easily walk in and speak straight to the point facts and get my cars fixed without issues and extra fluff. That's what kept that place full and people going back. So full that at times an old change would be over an hour long because everyone took their cars there. Now it feels cold, corporate like, insulting, and a cash grab! Will be the last time I step foot in this establishment. Would prefer the overpriced dealer repair shops

  Haydn Roberts
a month ago
In town for the day for wife s business meeting alternated died 6hrs before needing to drive 4hrs home, called in and was able get what some shops estimated at 1400$ for less than half with the help, they spent almost 2 hrs just talking me through it and all possible options to help honestly best place I ve ever been to, fixed my alternator within 4hrs of calling and asking if they do same day work when all other shops said no chance until 3 days later at best definitely try this shop before anyone else if in Tampa area!!

  Dequane Richardson Jr
3 months ago
I know everyone has the skeptical opinions about car maintenance. But i can definitely say that these guys by far had great customer service and they are very educated on their craft. I would recommend this Midas location if you want the real deal!

  Jonathan Lucas
a month ago
Izzy and the whole Midas crew did an excellent job replacing my wheel bearing! Quick and at a really reasonable rate! Will be returning for future repairs. Thanks guys!

  Matt Page
4 months ago
Izzy and the team took care of my flat tire at a last minute notice. They were so knowledgeable and friendly I needed up replacing all my tires. Car repair businesses are hard to trust at times and these guys have gained my business because of their customer service and genuine care for my needs.

  Amanda Haines
5 months ago
Ismael Irizarry is fantastic! He was extremely friendly, courteous & professional. I came in for new brakes & rotors. He had some additional recommendations, but was not pushy in trying to upsell anything that wasn't absolutely necessary today (which I greatly appreciate being a woman going into a car shop alone)! He ensured that I was taken care of quickly, I was out in & out in under 2 hours. I walked next door to grab some lunch & he was kind enough to allow me to utilize their lunch room to have my meal while I waited & also offered me some water. This is the type of service I wish for everyone to receive at any business they go to! Thank you for giving me such a great experience, Ismael - 5 star service! I'm only leaving 4 stars because the price was still a bit higher than I would've liked; however, I do appreciate that it's covered under warranty.

  Cory Finkelstein
5 months ago
If you re on the lookout for a trustworthy and efficient car shop, Midas is the place to go. I ve had the pleasure of taking my Jeep to Ishmael and his team on several occasions, and every visit has reinforced my decision to stick with their service.What sets Midas apart is their customer-first approach. They are not just there to do business; they genuinely understand and empathize with their customers. In times when every penny counts, Ishmael and his team make an extra effort to keep their costs competitive without compromising on quality.Their efficiency is unparalleled. It s not just about getting the job done; it s about doing it right and doing it fast. It s quite remarkable how they manage to handle serious work on my Jeep and still return it on the same day. Their speed does not come at the expense of excellence, which is something I ve not experienced with other car shops.For anyone who values their time, money, and the need for reliable vehicle care, I can t recommend Midas enough. Ishmael and his team are stellar at what they do, and their dedication to service is evident in every interaction.Services: Transmission, Electrical repair, Exhaust, Tires, Steering & suspension repair

  Brett Grove
5 months ago
Wonderful experience! The staff was so kind. I felt that they were very trustworthy. They explained everything to me and made sure it was as clear as possible. They walked me through all of my options (not just the most expensive ones). Overall they did great work and I d use them again .Services: Air & cabin filter replacement, Tires, Oil changeServices: Air & cabin filter replacement, Tires, Oil change

  Chelsea Gravunder
3 months ago
If I could give them a 10, I would. Ish (my fellow Bears fan), Dave and Robert went above and beyond (staying late, solving one issue after another) to make sure I left with a car that was running smoothly. I can not recommend them enough!

  Kristen Sargent
a month ago
This place and its staff have so much integrity. They are honest about what is needed now and what can wait, and they are reasonably priced. This is the only place I will service my vehicles in Tampa.

  katie beasley
2 months ago
Honest work, honest prices, honest employees. this was easily the least stressful experience i ve ever had with getting work done on my car, and Ismael s communication and keeping me in the loop both before and during the service was greatly appreciated.

  harrison hodges
5 months ago
Lucas and his guys took great care of me today! Had me in and out, service is outstanding, and great people.Service: TiresService: Tires

  October Thomas
5 months ago
Nice peopleStopped in to see if they could help my work partner and they made us priority so we could get on with the work day. Thank you guys again so very much.

  Jennifer Cartagena
2 months ago
Ismael was so friendly and helpful to me when i brought my car in to be fixed.Fast service and very trust worthy.I would highly recommend!!

  Zach Kidd
10 months ago
This is where you want to bring your car. These guys are honest, reasonable, and fast. I ve gotten exhaust put on my Gt and a tune up through them. Best car service I ve experienced in Tampa!Service: General repairs & maintenanceService: General repairs & maintenance

  Chase Todaro
a month ago
I had an emergency brake issue and these guys stayed an hour past close to help me so i could get to work tomorrow. Absolutely the nicest people, highly reccomend

  Ashley Martin
5 months ago
I have been going to this Midas for 2 years now and have had the greatest experience. Paying for car repairs is never fun but Izzy makes it a lot better! A very personable experience and great on the cars.

  Jeffrey Draluck
a month ago
The team here at Midas is incredible. They take care of you while trying to make it affordable. Fantastic customer service every time!

  Maurice Beckford
a month ago
Very pleased with the service I received. Had my brake pads replaced and thought it cost a lot. I still received excellent service.

  Jordan McClain
3 months ago
They did amazing with my car. It was quick and easy. Love their service. Lucas was amazing at explaining everything very thoroughly

  Lisa Oakes
3 months ago
I had my air conditioner repaired at the Tampa store in August of 2022. In July of 2023, the air conditioner went out again. The manager of the Tampa store told me I was able to bring the car back to the Winter Haven store to have the repair done, because the stores were dually owned. Since the part was still under warranty, I would just have to pay for the labor.Thankfully before visiting the store, I decided to have the car diagnosed at Chevrolet to make sure the compressor was the issue. They confirmed that was the ONLY issue.When I arrived at this store at noon on Friday, they were not able to locate the part to fix my car by closing time and I would have to leave my car there for the weekend to be repaired.When I picked the car up on Monday, a rat had chewed a hole in the front seat over the weekend. The hole measured 2.5 x 2.5 . The rat also ate my sons IPad cover, chewed the underside of the passenger seat and ruined a children s book.The manager, Jonathon, was super apologetic and admitted that when they acquired the business they had a huge rat problem. He said they would repair any damage that was done.I took off work that Wednesday and had the car fully inspected to make sure no further damage had been done.I originally wanted the seat replaced but the owner refused the replace the seat, only to repair, which I finally accepted. I took off work and searched all over to find a place to repair the seat, but the hole was too large for anyone to successfully repair, without it looking totally botched. Each place I took it to, suggested placing a new seat cover over half or the whole seat. I finally accepted that I would have to get a cover put on the bottom half of the seat and that it would not perfectly match the rest of the seats in the car. The new cover would be part leather and part vinyl.A month after leaving the Winter Haven store, the air conditioner went out again. Since it was within the 90 day warranty, I could take my car to any Midas to be repaired.I chose a store in Orlando, who noticed the Winter Haven store had not done the repair correctly. They replaced the compressor and other minor issues the Winter Haven store had done incorrectly.Literally a month later, the AC went out AGAIN! I was so fed up with Midas I took the car to a repair shop that I knew I could I trust. Within about 45 minutes they let me know that the compressor was broken again, and that Midas had used a cheap repurposed part. During the repair, they noticed that the line to the compressor had been bent (most likely by the Winter Haven store to get their cheap part to fit). That was why the compressor kept breaking. They were able to bend the line back into place, but warned me that it may break again in a couple years or so. I spent another $1050 at this store.This was obviously caused by the Winter Haven store because the bent line was not noted on the original diagnosis from Chevrolet and that was why the air conditioner kept going out.I submitted both bills, the vinyl repair bill and the bill from the car repair location who fixed my air conditioner, to the Winter Haven store. The owner of both locations is refusing to pay for the air conditioner repair and is only offering to pay for the seat repair, which is around $500.As a business owner, I know the value of good customer service and taking care of clients. I feel like a nobody to them and have never felt so mistreated by a business. I have taken multiple days off work, had my air conditioner break 3 times within a three-month period (during the summer) and had my car eaten by a rat and all they are offering me is $500?!? Wow.They will lose far more business from would-be future customers reading this review than it would have cost them to just pay my $1050 repair bill along with the seat repair.Please do yourself a favor and avoid both of these locations at all costs.Update: As of January 12, 2024, Midas corporate has resolved this issue.

  Idiane Marie
5 months ago
Novemeber 10th, 2023Stay away. My vehicle leaked all of its coolant in about a month's time. Came in on October 18th due to coolant completely leaking out and causing my engine to overheat. I only came here because it was the closest place to my work with a decent amount of reviews. After a complete "diagnostic" of my vehicle, I was promised it was the coolant boiling over due to a fan braking. Cost me $1,200 for all parts and labor. Today my vehicle overheated again. I popped the hood and there was zero coolant in the reservoir. Called the shop to let them know that my vehicle is still leaking coolant and the issue was not fixed. They failed to acknowledge that the issue was not fixed and found pretty words to inform me that they'd charge me for another diagnostic because it was most likely a completely different issue this time. I completely regret coming to receive services from here since they scammed me out of $1,200 and planned on charging me additional to fix an issue that they assured me was taken care of. Will be taking my vehicle back to my usual mechanic from now on.Service: Engine repair

  Sharon Carey
a year ago
Have been using them for 4 years but management just changed. They sent my vehicle out with no oil filter or oil, spilled oil all over a parking lot (which they did not clean up properly) when adding oil off site, backed my vehicle into another vehicle not once but twice and had to tell them to get out because they were about to do it a third time, left the oil cap off on another vehicle so oil splashed all over the engine when driven. They also kept my wheel lock key. They claim they did nothing wrong and that by not charging for the two botched oil changes they are at no fault for possible damage done by driving vehicles with little and no oil. They also tried to say that a check engine light was for a completely different/costly service when we already knew what the check engine light was for.Edit: Response from owner says to fill out online form. I called and made formal complaint on May 6th and had to keep calling because no one reached back out. One month later and they said that there is nothing they can do. Thanks corporate.Service: Oil change