Courtesy Chrysler Jeep Dodge RAM Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Walter A. Davis III
2 weeks ago
I had a fantastic experience at Courtesy Chrysler Dealership in Brandon, Florida! The staff, Malik, Ruben, Craig, and Steve were very hospital, friendly, knowledgeable, and went above and beyond to make sure I found the right car for my needs and get my deal done. The financing process was smooth and easy.Thank you guys and God Bless for all your help and great experience in getting my car.

  Krishna Kumar Kancharla
6 months ago
Great service and Helpful staff. Easy to get appointments through online scheduler. Big waiting area.

  Alexander Correale
5 months ago
Can't speak for sales. But I can say parts, particularly Drawson made my experience great, even when the system was running slow. Extremly friendly and helpful. Hire more employees like him and this dealership will improve in its rating guaranteed.

  Evelyn F
2 months ago
They promise things that they don't grant very bad service I would not recommend once you buy the car and and sign the papers you get treated with poor service

  Tracey Stalter
10 months ago
I went for my routine maintenance on my vehicle recently, not something I typically enjoy. My service advisor Melissa Jolley made my experience much more pleasant. I was greeted with a smile and a positive attitude. She kept me informed and provided time frames which made my time there more enjoyable. Everything came out as she said. I would definitely recommend seeing Melissa for all your service needs. Positive attitude and a smiling face! Thank you Melissa!

  Omar Perez
8 months ago
I dropped my car off on Saturday for what seemed to be a problem with the transmission. No one offered me a rental car, after 2 days of waiting I call again and they havent even started working on my car. 3 days go by and I call again to check up, now I'm 10th in line "they'll try to fit me in". 6 days go by and my car is finally done being worked on, I almost forgot to mention I had to call again to even find that out. I have someone drive me there, because I didnt have a rental car. I look at the report for what was done on my car and it says that it was only worked on for .3 hrs. I waited 6 days for my car to be finished for not even 20 minutes of time spent on my car. What was the problem? My car "just had an update, I should of worked on this sooner for you" is what the mechanic said.

  Scott Sowder
a year ago
I traded two vehicles in for one a year ago to minimize payments and I was quoted one payment. When I got there. Obviously they put me on a different tier bringing the payment up $45 a month. After no longer being able to afford the vehicle. I called them about potentially buying it back. They're offer was basically $5,000 over what I owed. Wasn't even interested in seeing the vehicle. Took it to the dealership in Tampa. Gave them $2,000. Considering I had to $800 payments due, I figured it was pretty much a wash. Pretty sure I won't be going back to courtesy in the future.

  Mildred Antonacci
11 months ago
Called to get a price to fix my car they wanted more then the car was worth. Two days later they called me to say they made a mistake, but I had already bought the part. If they would have given me the second price first I would have brought the car in. Everyone was very nice except people on the phone don't want to do anything except make a appt.

  gprime
a month ago
Numerous recalls on our 2015 Cherokee, and almost no contact or support from the service team on these recalls.

  Justin Gold
5 months ago
Parts department was very helpful over the phone; provided all the information they could about a problem I was having. Which proved useful.

  Jordan Martiello
8 months ago
Horrible experience don't go there if you're getting service on a vehicle. Especially expecting a call back from a service advisor or a service manager. I've had a work vehicle there since May I've called 2 weeks straight getting voicemails messages sent for people to call me back and no one has called me back I haven't spoke to a service advisor in over a month on top of that. There was a parts delay on a vehicle however no one is calling me back as I reach out to them to find out what's going on. Ridiculous

  Heather Wachman
11 months ago
I brought my Jeep in yesterday for a scheduled oil change & Jaime took care of me. She did a wonderful job. Very professional and sweet - I had my Jeep back within no time. Thank you to Jaime and the staff!!!

  Alan Bruce
3 years ago
Great buying experience..from first contact until I drove Belle home was treated well and never pressured. Love my new Cherokee Trailhawk!

  Daniel Hillis
a year ago
We had an excellent experience at Courtesy Chrysler Jeep Dodge Ram. We were in the market for a very specific Ram 1500 with certain features not common across used trucks. We identified one at Courtesy, and went to go test drive. Our salesman was David Montes, and he was extremely helpful throughout the process. During our test drive, the ride did not feel consistent with other Ram 1500s we had driven. David worked tirelessly to identify the problem and fix it fully. He even drove the truck all the way to St. Pete on two occasions so we could test drive again on our schedule! We have recommended Courtesy to several friends since our purchase experience, and will continue to do so in the future! Thanks, David and the whole Courtesy team!!

  Jeffrey Cooper
2 years ago
Took my son s Jeep in due to a stalling issue. They acknowledged 2 open recalls on the vehicle and their inspection revealed a couple more pertinent issues. Being a mechanic myself, I appreciated the genuine recommendations without a frivolous up-sale. They were efficient with the repairs and had the vehicle returned the same day. With my son s work schedule, it was appreciated that it was a single day visit.

  Patti Wilkom
2 years ago
Ed Wilson, Jr. You deserve 10 stars . His excellent customer service skills we definitely put to the test today. Late in the day (after 5pm) he single handedly de-escalated a potentially bad situation. He could see me getting upset that things with my car were probably not going to get fixed today. He immediately stepped in and calmed me down and took charge of the whole situation. He approached the situation with compassion and professionism. Told me it would be handle it and he did. In less than 40 minutes my car was good as new. Thank you Ed and all the people at Courtesy Chrysler Jeep Dodge.It's encouraging to know that you are remembered and cared for even after the purchase.Best dealership

  Mark Ezell
3 years ago
They ordered the part I needed and it was correct. It arrived next day and was exactly what I needed. It would have been a 5 star if someone had waited on me when I came to pick it up. I was the only person there and they were all in the back talking and couldn't see the counter. Parts is next to the cashier, after 10 minutes I had to ask her to call someone. I felt like they should be checking and/or she should have let someone know sooner. Even she had a difficult time getting their attention. The person who brought my part was nice and it was otherwise a smooth transaction.

  Emmanuel Castellanos
2 years ago
Worst customer experience ever, sales people don't know about where the inventory is located etc. The used car director seemed professional but extremely rude, I came in and tried to negotiate a deal for a 2018 Toyota Camry they had posted for $27k and some hundred dollars more, after everything it came up to nearly 32k, a car with 32k miles from 2018, I told them I'd rather buy a brand new one and pay the $35k. Next day they attempt to negotiate with me only to tell me that the car was now losted for $31k+ on there website wich after taxes would come up to god nows $35k+. Buyer beware of what your getting into and do your research, the maximum manufacturer estimated price for that car was $30k and something else. Not a good experience at all but what can you expect at today's time and age

  Viraj Shukla
a year ago
11/05The worst service people ever, I asked for checking the check engine light issue. Why was it on? They kept the car for 1 week and charged me $490 dollars and still the check engine issue was not gone. They trick you, stay away from clement( service advisor).

  Ramo DaDon
10 months ago
Mr. Joe and Mrs. Holley were over excellent with their customer service and communication. They are the greatest! 10 out of 10 hands down.

  Miguel Salcedo
2 years ago
Today I had a great experience getting my car maintenance done with Edward and also buying a new Suv with Chritian Colon. Great experience.Quick, pleasant and a good deal. 100% recommended!Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Apiffany Warren
a year ago
Chad was great! He got me in and out in a timely manner! Price was decent I can t complainServices: Wheel alignment, Battery, Oil changeServices: Wheel alignment, Battery, Oil change

  Gem Nelso
2 years ago
I'm in the middle. It's legit hit and miss every time. Sometimes, I get my car back quickly; sometimes it's a week. Sometimes I get an ok sales person, or a good one, sometimes I get a horrible one. It legit never know.

  Reverend Alexander
2 years ago
They show absolutely no concern for the customer If they do not process the paperwork for the sale correctly They refused to put my licence plate on tobacco my vehicle They sold me a licence plate after I brought my licence plate to the dealership and informed them that the licence plate that I brought would be put on my vehicle They misled me on the cost of the vehicle The edit calls for title and registration that was unnecessary They fail to properly detail the vehicles before they Give them to the customer They sold me a vehicle with a nail and a tire They have still not corrected any of their mistakes I've been dealing with this disaster since February I recommend that you go anywhere except here

  Gino Gonzalez
11 months ago
Bait And SwitchNone of the Used Vehicles Advertised Were Available But of Course They Tried To Sell Me Into an Insulting Vehicle They Could Not Give Away

  Lenny Martinez
2 years ago
My Jeep has been there for over a month trying to get ecu fixed first I communicated I did not have piece waited for feedback never got it , had to come in speak to service manager that told me Brandon tried to reach me which he never did and then told the manager that I abandoned the car by far the worst experience everService: Auto engine diagnosticService: Auto engine diagnostic

  Harold Scott
a year ago
6 months to get a simple factory paint correction made. Waiting for a loaner vehicle for a month now. Ridiculous.Service: Body & TrimService: Body & Trim

  shannon greim
4 years ago
The service manager actually told me she didnt understand how lightbulbs work while trying to downplay their failure to complete a repair. I would rather set my truck on fire than go back here.

  Diana Daniela Herrera
11 months ago
They scratch my dad's truck while getting his truck service, now he can't get ahold of them.

  Bobbie Linenberger
2 years ago
Pamela Ramirez thank you for your amazing service helping me and my husband find our new Grand Cherokee Trail hack we LOVE IT