Brandon Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  adam rardin
4 months ago
I dropped my car off before the store opened for an 8:00 appointment. I received a text and email at 9:00 that my appointment had been canceled because i missed it, I then call which of course there was no answer. Once i received a call back they were able to laugh it off and blame their system. The car was "ready" at about 2:30. I arrived to pick it up at 3:35 and was told that the security recall was done (which was not even the recall that was needed on my 2023 palisade 17k miles) and was showed paperwork for a car that was not even mine (2016 sonata 100k miles). I then ask about the service that was supposed to be done along with the wiper arm recall. I got the deer in the headlights look, while he told me this was not reflected on his paperwork. I proceeded to show him the 3 tasks listed on my appointment verification. He assured me that the wiper had been done and that the oil change would take 20 minutes. 1 hour and 15 minutes later I was given the car back. I was lied to from the start, I do not even trust that the oil was changed. I had also requested that the peeling grill be looked at, that was never done. To top it off Andrew tells me the keys are in the car, they were not. I will be extremely hesitant to come back to your dealership. I took the car to Tampa for its first service and was very happy with them.

  JD
a month ago
Waste of time, not customer focused, not proactive.When I gave my vehicle recently for service, it was first service for the car.I had booked appointment but it was not showing in their system, I had mentioned for ride back to home while making appointment only.When I dropped car and asked for ride, advisor told me that "Cab will be here in couple of mins" and asked me to wait in lobby.I was waiting for 20 mins and then again asked, he said I just spoke and he will be here soon in few mins.I waited for another 20 mins and then again asked that what happened with cab, he called him again and replied me it will take another 40 mins.Such a piece of c**p. Wasted my 40 mins and then telling me to waste another 40 mins just to ride back home.It really made me angry and when I asked him why he was lying before, he bluntly told I can't do anything, he might be stuck in traffic while dropping others. After that his senior comes and tell me talk nicely.Finally I booked a CAB myself .. which came in 2 mins and I was back home in next 6-7 mins.On top of that, when I went to pick-up my car, He didn't even gave me vehicle check report. Also didn't gave me car wash coupon (as their car wash was not working).I had to ask for that.I hope I wouldn't need to go there ever for service again and won't suggest friends too.

  Alan White
a month ago
I brought my Sonata hybrid in to troubleshoot a warning light and was told there was a $250 charge while writing the ticket. After a bad high voltage battery was diagnosed, the service writer could not tell me how long the repair would take or whether a loaner would be available. I contacted Hyundai corporate and they arranged for a loaner. The service writer promised the loaner the following day but it was not available. He did not return several calls regarding the loaner. I complained to the service manager but he defended the service writer. Brandon Hyundai does not look after the customer's best interest.

  Casie Temple
4 months ago
Update: in response to Michelle: the service manager has my information and owes me a call. I m not emailing.If I could give zero stars, I would. I stopped getting my car serviced here two years ago because the service sucked. After driving to Wesley Chapel for two years, I decided to go back to this location because it's more convenient. I hoped service would be better, but I was wrong.I had an issue looked at in August. Service Advisor told me he was ordering the part and would take about 2 weeks. I waited a month and called, he said it was still on order. I waited 2 more weeks and then went in-person. He said it was still on order. After two months of waiting, I call again. This time it seems my advisor is no longer there and he never ordered the part. The service manager ordered the part after 2.5 months of waiting. Once it arrives I make my appointment for a Monday morning. Drop off took 30-minutes for who knows what reason. The advisor asked me when I needed the car back and I told him today. He said not a problem. At 4pm, he calls and tells me it won't be ready until the next day. I told him that wouldn't work as every day they have my car I'm missing work. Told them they need to fix it or give me a loaner car. They did provide the loaner. I go to retrieve my car on Tuesday, but they hadn't properly tested another issue that I asked them to look at. The service manager said they would gladly look at it on Wednesday, if I was okay leaving again. I said that was fine as I still had the loaner. I received no phone calls on Wednesday. I called and had to leave a message, because you can never get a hold of a real person. The automated AI operator is awful. Anyway, on Thursday someone calls me back and said they didn't look at my car on Wednesday, but would look at that day and someone would get back to me. No one did. I called again Friday, left a message early in the AM, but did not receive a call. I had to drive to the dealership again to find out what was going on with my vehicle. My advisor had no clue my car was there and had no clue what was going on with it. I had to explain to him the series of events and eventually he understood. It look over an hour for him to 1-find my vehicle and 2-find the key. I watched him and another individual digging through desks in the service department trying to find the key to my car. I finally go my car and was happy to be done with this whole fiasco, only to discover that someone stole a bunch of stuff from my center console. They straight up cleaned out the top container in the center console. I called the dealership and texted my advisor. He responded after a few hours that they would "look into it". Thirty minutes or so later, he told me they found no evidence of theft (not sure how they viewed all the cameras for 5-days in 30-minutes). That was it. No apology. No nothing. I told him I needed to speak to his boss or his boss' boss. He told me "they are aware". Well, if they are aware, why weren't they calling me? Because they don't care. After about 6 hours of waiting for a person of authority to call me and threatening to come up there in person, the service manager finally called me. He apologized profusely, but explained that, conveniently, their camera system isn't operational so they can't see who did it. He said that maybe someone left my vehicle unlocked overnight. Who knows. He said he was going to get with the service department director and get back to me on Monday about how they can "make things right". He even suggested maybe giving me a free oil change. Seriously? I already get free oil changes because my car isn't 3-years old yet and why in the world would I come back? You didn't know where my car was, you didn't know where my key was, you don't know who had access to my car, my belongings were stolen and you aren't going to hold anyone accountable. Insane.It's now a week later and I still have heard nothing from him or anyone at the dealership.Avoid this service department at all costs. The worst.

  Cathy A.
5 months ago
The service center isn't very organized probably because the place is still under construction. Makes no sense. I think it's been 2 years.The first time i went in for the software update for my Kona the system was down n they had no idea how long it would be down. They told me they were putting in for next week, same time.Unfortunately when i arrived to that appt there was no appointment for me. They did Manager to get me in but it's a mess. No where to wait except the showroom.Hope it they finish this place soon it will have been worth it.

  Noah Sharp
7 months ago
Do not go to this dealership! I promise you, driving the extra hour to Sarasota is worth it versus coming here. I needed to get my timing belt looked at. When I called to set up the appointment, Melissa told me to just get a multi-point inspection as that would cover looking at the belt and it was under warranty. when I got there, the service lead was short and you me the multi point inspection would not cover it, the timing belt wasn't under warranty, and it would take 4-5 hours to just look at the engine even with an appointment. I'm very disappointed with the lack of communication and the way that they treat their customers.My first appointment wasn't much better a couple weeks ago. I had to wait 2 hours (with an appointment) to get my brakes looked at just to be told that they would charge me 1000 to replace them. Got them done elsewhere for 300 dollars.There's a reason they have cruddy reviews. I'm never coming back here again.

  Sarah Campanelli
9 months ago
Where do I start I bought a brand new car from this dealership and within 2 months it broke down leaving me stranded on the side of the road. The tow truck driver was able to fix it but I wanted to make sure there were no seriously mechanical issues so I made an appt. It was for a week out. Fine. I get there and am told 3 hours. After 3 hours with no update and one of the salesman making a joke about how long I had been there I decided to ask for an update and was informed they hadn t even looked at it yet. Another hour later finally confirmed it was a manufacturer s issue and the car is fine. Really hoping it doesn t break down again. I have never ever had this happen with a new car and am so upset with the customer service here. But they got my money already so I guess that s all that matters right?

  Eric Bill
7 months ago
I recently gave a good review about the service department but seeing how I had to bring back my car just days after originally being there for routine services I left with a tire they said they patched. When I brought the car in there was no indication of a leak but the next day the PSI was down to 18. Now I m still waiting on a call back about the engine on my wife s car that again was told nothing wrong. I m n the service department they clearly want you in and out but then hound you to give them 5 stars Nope

  NIcholas Bosman
7 months ago
Went for my first service today since I bought my car. I made an appointment and it took a little over an hour. I waited in the show room. Chas was my advisor and he was great. I also saw Hasan, who sold me the car in the first place who always takes care of you. Overall a good experience.

  Alma L Scott
a year ago
They have great customer service and their Sales Consultants and Acquisition Manager are very nice and listen to my concerns with a "New Attitude".

  Laxminarayan Kulkarni (Lax Kulkarni)
7 months ago
Tech is used to track arrival and completion of service. But there is no waiting area l. Not even complimentary water. Construction is still ongoing. No shuttle service on Saturdays , either you Uber or get stuck with your phone on a few available seats in the car show room area.

  Melissa Turner
8 months ago
Very disappointed with Service Deparment.Lack communication with customers. A part was ordered for my car and I was told the service would take 3 to 4 hours. Made my appointment for 8am and took my car in the night before so that it was there first thing in the morning. By 11am I had not gotten any status. The check yourself system has NEVER worked. After several calls, emails & voice messages I finally get my service advisor. He has no idea of the status..When I state my case he says he will check and call me back in 10 minutes. An hour later, after I call and leave a message, he tells me they just got to it and it may not be ready same day. Then proceeds to tell me they will get me a rental car. This is on a Friday. So my car will be there all day Friday from 8am , all weekend and most of Monday for a 3 hour job. Ridiculous!! Service and comunnication are horrible. I've had my car 10 months and had it in service 4 times. Each time I deal with service is a nightmare.

  danwwarfield
6 months ago
Service was great. Chas does a wonderful job. I for one can't wait until you're not existing in a construction zone. Not easy to navigate and temporary signage is lacking to even attempt to navigate.

  Olivia Avery
8 months ago
If I could give 0 stars I would. The only reason I went to this location time after time is because of the convenient location for me. I would not go out of my way to take my car here, nor will I be returning since my Hyundai Warranty is up. The staff in the parking lot are rude and unpleasant...I'm not even sure the point of advisors considering they don't update their customers on anything or have accurate information. Also, the check in process is miserable. That in itself takes at least 30 minutes for some reason, no matter the time of day you go. I also don't understand the need for "appointments" when your vehicle wont be seen at the time of the appointment and your car will be there all day for something as simple as an oil change. Once I went for an oil change/tire rotation, the mechanics went through my car, down under my trunk where my spare is, found brand new wheel locks I had not opened and put them on without even asking me. Then they proceeded to lose the lock and I had to wait a week to get that back. Another time I had an appointment for a drivers seat seatbelt recall, I dropped off my car and 2 hrs later they call and tell me they don't have the part to fix it...then they order the part in my name and I go in yet again a few weeks later to get it fixed. This time I sit and wait 45 min for them to come out and tell me they dont have my part. They used it for another car. A part that was ordered in my name. So I go back for a third time and they now have my second part and are able to fix my car. I wasted my time and missed work three times for this issue. And to try and make things better they gave me one free wash coupon for mister car wash...what a joke. I have not had one pleasant experience at this place. If you take your car here, good luck.

  Amanda Cross
a year ago
This is the worst service I have ever received. I have gotten many oil changes done here due to the fact that we had prepaid maintenance. It routinely takes over 30minutes to check in a vehicle. On our most recent visit, they recommended replacing 2 parts (window motor and regulator). Their prices were over $150 per part over other dealerships. When I called to check on the price discrepancy, I was given generic answers that did not answer the question. When I called to speak to a manager about the price discrepancy, they never returned my calls. I highly recommend finding another place to service your vehicle.Services: General repairs & maintenance, Oil change

  Janie C
8 months ago
I went to the Hyundai car service this morning again because I had a submarine light on my dashboard when I turned on my old Tucson. I asked for Joe as usual, but the lady who was checking me in said he had a back injury and was getting out of work to go to the doctor. I guess she talked to him anyway, because Joe came out on his way out and made a quick diagnosis on my car and guided me on the next steps. I didn't expect him to come out, and I was so grateful. I thought I would write another review about him, since I realized I had accidentally posted my last one on the Hyundai sales page instead of the service center page.Joe and the Hyundai Brandon service people are great, and my family and I appreciate your service.

  Henry Anchante Castro
a year ago
Terrible customer service, who trusts Hyundai, today I scheduled my appointment very early and I arrived with great optimism for the upgrade of my vehicle, after waiting 3 hours, seeing my car parked, nobody did anything, so I decided to ask what was happening and without argument, they said now we see it. and if they moved my vehicle for service, then kindly ask what was the service? and they said software upgrade, ask what version to where? They told me they can't write that down. then I got in my car and found the computer cover loose, I noticed that my last name was misspelled and I approached the person who attended me and he told me that I couldn't change my last name, that the ticket was already closed, incredible, I'm in In the first world I am a systems engineer, and now I will stay at Hyundai with a different last name in the event of any eventuality.

  Bruce McGinn
a year ago
After going nearly 2 weeks without a car on a repair I was told should take about 3 days I was never offered a loaner car. Then we get the car back and a day and half later the engine light comes on and we have to take it back in. That was on or around Jan 26th. So turns out we need a new engine, no surprise there as Hyundai knowingly put faulty engine in their vehicles. So they say they will get us a loaner on Tues the 31st. Well here we are going on 8 days later and no car AND NO CONTACT. I cannot get the rental manager on the line or the service manager for 8 days now. The service manager was supposed to call back after 3:30pm today as he was in a meeting and they would pass the message that I needed to talk to him. I call back at 6:30 and guess what? Service is closed. My "service" manager Joe has not called me since the car came back in for repair. the receptionist is the only person I'm allowed to talk to. So finally the receptionist says I can have a 10:00 pick for the car Feb 8th. I work as a teacher so that isn't possible. So I ask if I can make it at 7:00am since the service department opens at 7:00. That is what the service manager was supposed to tell me. whether or not I could pick up the car. NO COMMUNICATION AGAIN FROM THE MANAGER NO LESS!Services: General repairs & maintenance, Auto engine diagnostic

  Jennifer English
8 months ago
Joe DiDio helped me. Great service! I appreciate him so much. I really needed to be done by a certain time and it got done a couple minutes early. He s also very knowledge, I m having another issue he was able to give me a quick answer on. I will be back. Thank you again!

  Stan Harris
a year ago
Stared about 3 weeks ago I had power steering grabbing and seat switch replace. they came back telling me I had a oil leak from valve cover gasket. Now 2 years ago NPR Hyundai fixed a timing cover oil leak tearing the whole top of the engine apart to get to it. Replacing all those gaskets. I really question this leak which I haven't seen. So I set up an appointment for when they tell me all the parts have arrived. I bring the car in today and leave it. They call me 2 hours later to tell me the man who does this repair in not there today. Will have to keep the car till tomorrow to START the repair. All I see is poor leadership, poor communication and poor customer service by scheduling me to be there when the mechanic is not there. We'll see if they get it fixed tomorrow. Not a happy customerServices: Body & Trim, Engine repair, General repairs

  Casie T
a year ago
I bought my vehicle 1-year ago. Vehicle is covered under warranty. I ve only needed to go to the service center 2 times, however I ve only gotten to go once. The one time I did go for an oil change, I had an appointment, but still waited 3.5 hours, watching people coming and going while I sat there. When I finally asked what was going on they said there was a repair covered by warranty that they were fixing. That s fine, but communicate with me instead of letting me sit there for hours on end for an oil change. They also failed to reset the mileage for the next oil change. And, as I drove away, I got an email stating I had missed my scheduled appointment and needed to call to reschedule. I responded to the email letting them know I had just sat there for 4 hours, I had not missed my appointment. No one ever acknowledged my response.Fast forward to my next visit, over a week ago, I called with a few questions before I scheduled my second appointment. I ve tried scheduling my appointment online, but it says that my VIN is associated with a different account, so I can t. The first person I spoke to assured me she had resolved this issue (she did not). I d prefer to schedule online and to see what services I m due for and are covered, but I can t until this issue is resolved. I then asked if my next oil change and tire rotation were covered by warranty. She stated I needed to speak to a service advisor. She took my information and said someone would call me back. Three days later, I called again. Told the lady I ve already left a message, I just need my question answered, she said I needed to speak with a service advisor and she would escalate my message letting them know I ve already left a message. 6 days later, still no phone call. I called again today, same routine, only this time she tried to escalate me to the service manager Jason. He was unavailable. She said she would leave an escalated message for him to return my call. Nothing.This place is a joke. I got a Hyundai for the warranty coverage, but if you can t make an appointment and the service manager doesn t care enough to help you, the warranty is useless. I don t want to switch to a different dealership, but feel I have no other choice to get serviced properly. Many of the other local dealerships get great reviews for customer service, so I ll be considering my options and changing locations.The Brandon Hyundai service center is beyond awful. Don t waste your time.Update, 1 week later, still no contact from the service manager. Generic, lame response below. I already left Jacin my contact information and he didn't get back to me. I highly doubt an email would result in any response.Just wanted to let you all know that I switched my preferred dealership to Wesley Chapel. It's definitely not convenient for me, but if I can get treated properly, I'll make the drive. I called, I didn't get put on hold forever and within 6 minutes of calling I had an appointment AND my questions got answered by the friendly person who answered the phone. I didn't have to wait for the return phone call that never came. Amazing! Customer service does exist. Wesley Chapel is where it's at people.Services: Tire rotations, Auto maintenance, Oil change

  Nicole Chandler
2 years ago
This was so disheartening. I purchased my car at this location and was treated very well. I came in one Saturday looking for an oil change and was meet by Dave. He let me know they where full. I asked if I needed an appointment and he said yes however didn't offer to make me on. I made one online when I arrived 15 minutes early for my appointment I have Dave again. "Be right with you" What do you need today was his next response no real greeting. Told him I had an appointment and he asked for my phone number. He states "you must not have gotten the car here" I explained it was a new purchase and my first visit. After a little back and forth of him disagreeing with me we found my information under my husband number. He then states its going to be a 4 hour wait (with an appointment).Okay can I get the shuttle home to wait? He replied "I don't know where the shuttle is " I asked can you check? After get all my information taking my keys and sending me to wait in the construction area he tells me "the shuttle is 40 minutes away ". Once my car was done and when I come in to complete my visit I meet the manger and suddenly Dave becomes this pleasant man. "Yes ma'am I can help yes I have your car right here". Then walks me to my car and ask me for a 5 start review. I believe Dave knows his job well but his customer service has a lot to be desired. My overall wait was only 2 hours in the end.

  Elie Jerdak
7 months ago
I waited over 2 hours for oil change and tire rotation. What is the point of scheduling a service appointment if I have to wait more than 1 hour. Next time, I will take the car somewhere else for service. It is very uncomfortable place to wait for over two hours.Service: Oil changeService: Oil change

  Adrien Loy
a year ago
I honestly wasn t going to write a review but I kept receiving text messages asking me to. From the moment I arrived it was completely unprofessional and unorganized. I waited 50 minutes just to check my car in for service, which is fine because they are going through construction and I was very understanding of that. My car was taken in to be diagnosed for some issues it was having. I received a phone call two days after my car was dropped off letting me know they discovered the issue and what repair was needed. I was told my Platinum certified Hyundai warranty would not cover my repair!! They went as far as having me apply for a credit card so I could get this very expensive repair completed. Something told me to call Hyundai warranty directly myself and guess what? The dealership never called them and the repair needed was covered under my warranty. I called the dealership back to discuss this matter and was told again it was not covered and I must pay, we went back & forth and eventually they did honor my warranty and my car was repaired through Hyundai warranty. This raises a big red flag for other customers that may have paid for repairs that should have been covered under warranty! PLEASE CALL YOUR HYUNDAI OR 3RD PARTY WARRANTY DIRECTLY YOURSELF TO VERIFY IF IT IS COVERED!!!! After this I was fine my car got repaired & was covered. Once my car was ready for pickup I stood in the service center while a female employee cursed and talked poorly about a customer to her male co worker while I waited to be assisted.. Once I got checked out they pulled my vehicle around and returned it to me with mud and dirt all over my floor mat, carpet and door frame!!!!!!! I have never had such poor and unprofessional service in my life. I do not recommend using this Hyundai dealership for any type of service, they do not respect your vehicle and try to charge you for repairs covered under warranty

  Sergio Quevedo
11 months ago
My car wouldn't start.Called to make an appointment for today. I was told that Juan would be services tech that take in my car at 4:45 PM. I was told that Juan was not in today. I spoke to another tech in the service department and he told me that he would take care of me and the car. Well no one has had theService: Electrical repairService: Electrical repair

  Linrae
5 months ago
Service department is awful. You call and can't speak to anyone, just leave messages and no one calls you back. I would not recommend this place to anyone.Services: General repairs & maintenance, Auto engine diagnostic, General repairs, Brakes, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, General repairs, Brakes, Oil change

  Desperately Seeking
a year ago
After purchasing two vehicles from Brandon Hyundai I will never purchase a vehicle them again.I purchased a used vehicle on 7/18/22. Before taking the vehicle home I let the salesperson know the tire pressure light was on and there was damage to the steering wheel and front door panels. He stated the tire pressure light was taken care of and he ordered parts for the door and steering wheel. About 10 days later, the tire pressure light was back on and I contacted my salesperson who suggested I contact roadside assistance for an issue that was already said to be addressed in his words "by the service department ". He was very rude and it was apparent, he had no time to deal with my issue since the sale was complete. I brought the vehicle to the service department to find out the tire had 2 holes that could not be repaired so they had to replace it at the salesperson's expense. I was told the parts were ordered for the steering wheel and doors on the purchase date and when the tire was repaired. It has been over 2 months and still no repairs. My service engine light came on two weeks ago, I called and didn't receive a call back. I ended up going to Mitsubishi and they took care of the issue and I received excellent customer service. I called a couple more times and was told I would get a call back that I never received. So finally today, I drove there and spoke with a lead service person who seemed to not know what was going on once he looked at my account. Then came back to say the part was ordered on the 2nd, the 2nd of what? I purchased the vehicle July 18? I feel they are being very misleading and the customer service sucks from the people who answers the phones to the leadership. They will tell you anything to get a sale. I could have purchased the same vehicle from Off Lease Only with no dealer fees and upfront pricing and better service.Service: General repairs & maintenance

  Mike B.
a year ago
Checked in a little after 11am for an 11:35 appointment, it was after 1 pm before my car was taken back for the scheduled service. So far nobody has even contacted me to let me know of the excessively long wait. I probably will not be coming back here for further service or any car needs. The length of the wait after being told at check in with no notification is totally unacceptable. If you need service I suggest you go somewhere other than Brandon Hyundai unless you have a day to waste and enjoy being ignored.Service: Auto maintenance

  Michelle Imhoff
2 years ago
Had an appointment at 8:15. Arrived at 8:10 sat in the drive til 8:20. Was clear needed to be home by 11:30 to get my son to work. 2 hours later still no car. I've had the car for 2 years and have never come here where it was not hours for a oil change. I keep thinking it will get better. Giving the benefit of the doubt because of covid, but don't think I'll return to this location.Services: General repairs & maintenance, Oil change

  Dan R
a year ago
Had the famous oil consumption issue. At 97k the crank shaft bearings failed on the highway at 70 Mph. With in 5 days they had approved my engine replacement with Hyundai. Keep in mind this was the day before the hurricane hit. Then 2 days after that I got a loaner car. Every step of the way they let me know how things were going. They have my Business for life. Will update after I receive my car back with a brand new engine. Thanks Guys!! You Rock!!Tip* You will want to buy all new belts and hoses when you do the motor replacement . They have a package you can get . It also includes cleaning the fuel injection. You don't want a new motor with a dirty black intake injectors.