Brandon Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ayanna C
a month ago
The team at Brandon Collision is next level! I really appreciate the excellent customer service I received and my vehicle's flawless repair. They truly pay attention to detail and kept me informed the entire process. Everyone was so knowledgeable and kind, but I would like to specially thank Carlos. His love for his work and people is outstanding. I will definitely be recommending Brandon Collision to my family and friends. Thanks again!

  uneeek4u
a month ago
Had a great experience purchasing my vehicle by JC through Mr Levine in 2017. I was sideswiped so I thought it'd be a great idea to take it back to Brandon Ford Collision Center cuz they would do a great job and give me great service. The job done was okay, was also not cleaned up well and customer service was terrible never received a single call from the Collision Center stating the progress of the vehicle. If I hadn't have called them would never have heard anything from them. The only person that actually kept me updated was the Enterprise Personnel because of my rental through my insurance company. When picking up my vehicle they were waiting on hubcaps that they ordered online for my vehicle and charging my insurance stating they would be come within 4-5 days. It's been over a month still have heard nothing. When I call to check if they hadcome in the adjuster wouldn't even speak to me told the receptionist she'd call me when they came in. I had ordered my own not knowing they were going to order them to the insurance and receive them within 5 days. So probably because they saw that I already had some they didn't end up getting them but then they shouldn't have charged the insurance for them either. Overall bad for me

  Sharon Dyal
a month ago
Accident 12/27/23, still do not have my vehicle back! I realize the holidays come into the repair service. My big concern is the lack of communication. I received an email shortly after vehicle was dropped off, However, I received no follow up unless I went in or called. I spoke with Carlos (manager) about my concerns on March11, I also explained my circumstances and asked if the company could provide assistance with payment for rental, have not received a response. I am not very happy right now. I was referred by my insurance company to go to Brandon Collision, wish I could have taken my vehicle elsewhere. Called March 15 about status, I was told hopefully next week, at this point I am just frustrated.

  Brianna Hand
a month ago
Truly can't say enough great things about this business. Chad, who was my repair advisor, was wonderful. Always took the time to keep me updated on the status of my vehicles repairs and approximate times it would be finished. Chad is such a kind individual who really is on your side during a difficult and inconvenient time. My car looks like it is brand new. Brandon collision and Chad are wonderful!

  Rachel Davis
a month ago
RUN as far away as you can! I was given an estimate stating repairs would take 6 days. Over 2 months later I finally got my car back. Absolutely no communication from Adam who was assigned to my case. Only heard from him once when I first called for updates. All other calls and voicemails were left unanswered. No communication whatsoever. Once I got on my insurance company to reach out, magically there was a temporary fix that could be done and then all of a sudden the needed part that was back ordered arrived. Unprofessional business that I would recommend to no one.

  Anthony Maresca
a week ago
Briana the receptionist was wonderful to deal with and went above and beyond. Adam is great to deal with. I highly recommend them to get your vehicle damage repaired.

  Butch Newell
6 years ago
Dropped off my car on a Tuesday and had it back the following Tuesday.Cindy and Adam were great to work with and made me feel like I was their most important customer.My truck looks great and I can t say enough good things about my experience.I would definitely recommend Brandon Collision to anyone needing repairs.

  SCALPOUTDOORS
a month ago
They had my truck for two months for a frame inspection for damage to my tow hitch. The insurance company gave them authorization to do a full inspection... when the vehicle was returned the damaged area was never inspected!!! I WAS LIED TO BY SANDY saying that insurance did not give them authorization and i confirmed with my ins. That this was not the truth. They rushed my vehicle out the door after they offered a complementary recall fix and said that was finished. It was not. Brandon ford confirmed they did not complete that job. I took it to joe hudson repair and they did an amazing job returned the truck in 2 days what took brandon collision 2 full months 12-26 -> 2/26... terrible experience the staff uses kindness and lies to cover up the terrible work ethics and business practices. DONT GO HERE FOR ANY REASON!

  Marselo Hernandez
a year ago
I was extremely cautious when bringing my vehicle to Brandon Collision as I am very particular about my assets and take extreme care of everything I own. Although, the second I left my keys with Denny Hancock I knew there would be no stone left unturned with my truck. The communication I experienced was like no other in the automotive industry, extremely detailed and friendly. I was updated almost daily as to the progress of my truck and I could not ask for anything more. The quality of work far exceeded my expectations, the truck looked as if it just came off the factory assembly line. I cannot thank these people enough for their hard work and effort. Denny and the guys at Brandon Collision will have any future business of mine.Services: Painting, Body & Trim

  Jen
a month ago
So far not so good. My insurance company has made payments through my claims but the repair shop has not started repairs. Its been almost a month.UPDATE: Regardless of the below reply I have reached out multiple times and no one has responded. Time to call Morgan & Morgan?

  Marshall
2 months ago
My insurance recommended Brandon Collision and took care of all of the details of the repair. The staff are friendly and helpful and made the experience hassle-free. I would choose Brandon Collision again if I ever needed auto body work in the future.

  Vincent Turley
5 months ago
Go to any other body shop besides this place!!! Took a 2017 Dodge Challenger there to get a rear bumper and fender replaced and painted. The process took about two weeks longer than originally quoted which would of been fine would the work have been done correctly. When I picked the car it up it was clear no one looked it over. It had TONS of paint over spray on all the panels, over spray on all the windows, terrible wax job that left a ridiculous amount of scratches on panels that weren't scratched before... even the new panels that were painted had swirls in them (either poor prep was done or the wax pad they used had dirt / contaminates in it.) Vinyl that was on the hood, roof, and trunk were damaged due to wax being left on it and dried in the sun discoloring the vinyl. The inside was filthy from where they had taken the back windshield off and not properly covered, didn't even bother to detail the inside. It's super clear this company only cares about how much they can charge your insurance for and then once they get the check in their hand they could care less about taking care of your vehicle. If I could of left a 0/5 stars I would.Services: Painting, Body & Trim

  Golden Child
5 months ago
Poor communication as previously noted by most people. Car has been sitting over a month and not so much as a peek. I call and call with no answer. This is the worst and there reply to these reviews shows their level of commitment 0. They force you to sign a waiver saying they are not responsible for rental because they KNOW they have no intention on fixing anyone's car in a timely manner. Absolutely the worse experience. I just hope they dont destroy my car any more then it already is. And this is suppose to be a perferred shop for my insurance LOL they need to change that.

  E
3 years ago
Got my car back and it looks better than when I gave it to them. They went beyond the actual detail job... I ve gotten that same experience twice now at Brandon collision.Third experience:I got my car back from them like three months ago and it s still looking nice and shiny from their detail! Brandon collision is where i will take my car every time. In my experience, you shouldn t gamble by going somewhere else after you ve received good treatment consistently.

  Gina Wendel
a year ago
I want to thank Denny Hancock for being so helpful and polite. Every time I would call with concerns about my car and the insurance company, he would tell me not to worry and reassure me that he was taking care of it. He kept me informed on every matter and did a beautiful job on my car. It looks brand new! Thanks againServices: Painting, Body & Trim, Brakes, Oil changeServices: Painting, Body & Trim, Brakes, Oil change

  Jaya F
10 months ago
If i could give them 0 stars i would. DO NOT I REPEAT DO NOT SEND YOUR CAR HERE. They even told me themselves they have cars that have been there since February of LAST YEAR and they have had my car for over a month and have been lying saying they were working on it, parts were in, and my car was ready for the painting. I go to the shop today because i was told my car will be sent into painting by the end of the week (5/30/23). I finally find my car and absolutely NOTHING was done to my car! My car still looks the same as it did when my car got with Brandon Collision. And the mechanics and office people looked at me as if i was the problem for figuring out why my car was taking so long. DO NOT COME HERE! Geico got my car out of there quick!

  Brad Clark
2 years ago
Short wait for an estimate at rush hour on a week night. Thorough, professional estimate that came in almost to the dollar as the dealer's own collision center. I would choose Brandon Collision on location and their competitive price along with their professionalism, and better hours (open till 6:30 and some Saturday hours).

  Kevin Lautermilch
a year ago
Took almost 3 weeks from the time they got my car to even look at it to provide an estimate. They went ahead with repairing cosmetic damage before testing for the damage to the steering which further delayed the process causing us to go past our rental coverage which they would only end up partially covering. And upon getting the vehicle back I discovered they broke the clips that hold the driver side controls on the door that was not broken prior to them receiving the vehicle.

  Michelle Allen
7 months ago
Brandon Collision is wonderful to work with! The staff are friendly. The repairs took a little longer than expected but mechanics and other workers are very thorough. They made sure everything was right before I picked it up.As much as I don't want to have to use them again, I only plan on using them in the future!

  Sherrie Farris
3 years ago
My agent kayle was very professional and a big help getting all information for my Ford Escape 2018 collision repair. She s a beauty my ruby red I love that car so turned my leased vehicle into I m now the proud owner, thanks to Brandon Ford and Heiser Ford in Milwaukee she is all mine. Thank you Ford and miss kaylee fisher for best experience and a nice leased car for my comfort. Recommend this location to Ford lovers .

  Danielle yost
2 months ago
Chad got my car done super fast and was very good with communicating with me thank you so much for getting my car back on the road!!

  Loretta Brantley
8 months ago
They took great care of us and our truck. Will be our go to place for our ford truck. Thank you Omar and team and Sam Santiago for the recommendation.

  Brandon Chabot
7 months ago
So I will start this by saying I had high hopes for Brandon Collision. My family has brought a total of 3 cars for 4 different jobs to them. I dropped our 2017 Fusion Energi off to them on July 18th. I also dropped the car off early without an appointment because since my car had been backed into our radiator fan was bouncing inside the housing and I did not feel safe driving the car. I made sure to let them know this when I dropped the car off and went on my way. For the following 3 weeks I got little to no communication about where my car was in this whole process and I had to call to get updates. Once the car was "done" I found out the fan was not replaced. So I drove down there and talked our advisor in person. She assured me she would do her best to resolve it. During all of this I asked if an adjuster had been out, and that is when I found out that the adjuster goes off of photographs and the technician/advisors word on what is and what is not related to an accident. While I was there I also noticed that a couple spots on the bumper had not been painted and they said they would fix it along with talking to the insurance company about the fan. I left and hoped it would be a pretty quick turn around since the date was August 9th. In the meantime I waited over 3 weeks. On the Monday of the 4th week I left a voicemail letting them know that I felt like I was on the back burner and they've had our car for well over a month. I got a call back from the collision center manager Judd the following day. He assured me that I would have the car by the end of that week. He kept his promise but yet again I had to be the one to initiate contact and figure out when/if our car was finished. We got the car back on Sept 8th, I popped the hood and took video of how horribly the fan was bouncing. Since while I was driving I could now feel it when stopped at a light. So we called back later that day and asked for the collision center director Shaun, to discuss why they had not recommend replacing the fan even if it would have been on our dime. The agreed to solution was for us to bring in the car and pay for the part (the radiator fan) and he promised us that the car would be done on the same day we dropped it off but that he would put us in a loaner just in case. We dropped the car off at 10:30 AM, the car would not be started until the late afternoon. I called back the next day around noon figuring the car must be done since I dropped it off in the morning the day prior and was promised it would be done same day. Well the car was still not done, I was told the tech had the bumper and everything backoff to replace the fan around 5:30PM and that it should be done soon and I would be called once it was done. Instead of waiting around on people that had a hard time calling us with updates we made the executive decision to drive down there around 3PM. Once we got there we inquired about where the car was, we were told that it was just in cleanup and that we could leave to get some food and they would call when it was done. By this point we were fed up and decided to walk around and see if we could find the car sitting around. While we were doing that the receptionist came back out and told us the advisor was going to check on the car in cleanup and find out exactly when it would be done. She found the car and told us it is still dirty (I will have to clay bar the car to get the paint nice and clean again, something their cleanup would not have done anyway) and that it was next to be cleaned but if we wanted to take it we could. So that's what we did. Now for the fun part that requires me the customer to fix their mistakes. I got home and decided to inspect the car because I noticed when the advisor drove up that there was a MASSIVE gap between the hood and fender. She assured me they did not touch the fenders. Yet when I got home I noticed that the alignment bolts were way off. Not only that but the front bumper had a massive gap between it and the hood. I can't upload pictures here but there are some on my Yelp review.Services: Painting, Body & Trim

  Chinadoll white
4 months ago
Messed my vehicle up twice! Never fixed the problem. Definitely NEVER a return! Glued parts on! Don't go!

  Chris Watson
8 months ago
Not an honest organization. I really don't appreciate being lied to. I told multiple times they would get back to me and the final time you I was told would reach back out to me was on 1 Aug 23 in the morning, as I told you a text would even be fine, just wanted the status status of my truck. My truck has been at your location since 19 June 23 and I am having to chase you down for information, as to the status, which is unacceptable. I called today and ask to speak with my rep, but of course her and the manager were out today, which is not surprising. I promise this will be the last time Brandon Collision will ever repair any vehicle I have. This has been the worst customer communication that I have ever experienced.Chris Watson

  Paul Flores
a year ago
To whom it may concern,Denny our adjuster was very prompt on everything throughout the whole process and did not lead us on any false promises. He was very professional and took care of us in what I would say is record time . Gentlemen like Denny are the reason not only our personal but our fleet trucks stay coming to Brandon Ford Collision. A+++ on the entire process. Also the fleet service team is one of a kind. Karen and Manny are awesome also. If you are looking for somewhere trustworthy and guaranteed to take care of you like family this is the place you want to do business with.Services: Painting, Body & Trim

  G GOEBEL
a year ago
I m always pleased with their work. The car comes out looking better than when it went in. Parts Shortage Issues aside, thanks again for a great job..

  Genevieve Heath
a year ago
Unfortunately, we had gotten into an accident and needed to have our car fixed. These guys did an amazing repair job of our trunk and bumper that you cannot even tell it was in a wreck! Not only did they fix our car, they also detailed it inside and out! Cannot thank them enough for the great job and service. Also, our contact Denny he was great with keeping us up to date with the service and time frame and had our car done ahead of schedule! If you ever need your car worked on, I highly recommend this company!Services: Painting, Body & Trim

  Rafael Pales
9 months ago
They dont even deserve 1 star. THIS PLACE IS THE WORST. DO NOT LET GEICO TAKE YOUR CAR TO BRANDON COLLISION. My car was there for 2 months. I dont mind the wait but during that time the communication was awful. Carlos and Cindy were very unprofessional and they really don't care about customers. I little better communication would have made a huge difference. I called several times and left voicemails to no response. I also texted them and again no response. They do not care about their customers. When i picked up the car I let them know about my experience and the lady said they know and are aware that they do not have good communication with their clients. If you know this then fix it! THIS WAS THE WORST EXPERIENCE OF MY LIFE WITH ANY COMPANY. JUST AWFULServices: Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Brakes

  Cole Eskine
a year ago
Denny is honestly one of the best auto repair guys I ve met they got me in and an estimate built and the turn around time is outstanding. Highly recommend Brandon Collision for any repairs and going through Denny! Had them repair my windshield and dent with paint.Services: Painting, Body & TrimServices: Painting, Body & Trim