BMW of Tampa

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alexa F
2 months ago
The process was extremely smooth and haggle-free. The car was ordered in Aug 2023 and took a few months to be built and shipped, but Ray Johnson kept us in the loop from beginning to end even after transitioning to a new position. Ray entrusted our care into the great hands of Aleko Pouzbouris who assisted us at the end with closing the deal when the car finally got here (Jan 2024). Many thanks to them and their wonderful Manager, Majed!! Keep up the great work!

  Sean Veerapen
4 months ago
Over my 20+ years of being a BMW owner, I have visited several dealerships all along the east coast. This was the first time I have visited BMW of Tampa. From my initial call to the dealership to the actual purchase of my vehicle, the experience I had was light years ahead of any other dealer I have done business with. My Client Advisor was Chelsea Burke. Chelsea is a consummate professional. She stayed in constant contact with me throughout the entire purchase process. Any questions that arose were answered immediately. She ensured that I was fully informed about ALL of the vehicles features. Upon my arrival at the dealer on the day I was picking up the vehicle, Chelsea had all of the necessary paperwork ready. I was in the dealer no more than 2 hours. That was the fastest sales transaction I have ever experienced. The vehicle presentation on purchase day was top notch. Chelsea made the entire buying process smooth and seamless. Chelsea is a true asset to the sales team at BMW of Tampa. If you are in the market for a BMW in the Tampa Bay area, visit BMW of Tampa, the entire staff are extremely courteous, professional and friendly.

  Visarion Muresan
2 months ago
I want to take this opportunity to thank from the bottom of my heart for the incredible experience on purchase of a gorgeous 2024-BMW X4.I would like to thank all the people involved in this exciting time for me and for my boys.Thank you Aksel, Ilker, Chase, and Julian.You are amazing!

  chelsea spence
4 months ago
This is my second time purchasing a BMW from this dealership and second time purchasing with Erick Martinez. My experiences with both the dealership and Erick have been nothing short of amazing. I purchased a 2024 M340i this week and I am absolutely in love! I ve owned BMW, Audi and Mercedes and I can honestly say it is such a good feeling to finally be back in a BMW. They truly are the ULTIMATE DRIVING MACHINES!

  Nik Ivanov
a month ago
0 StarsUPDATE 3/20/2024: No resolution from BMW of Tampa and no follow ups. Not surprised to see so many other recent 0 star reviews since my original post.UPDATE: BMW of Tampa reached out. Will hopefully post one final update on the resolution.UPDATE: Just like many reviews the customer relations specialist never reached out. Just an initial generic reply like everyone gets. I emailed directly the first day and again a few days later to follow up. Unfortunately this behaviour is known and expected. I predict another generic response before an actual call. However, my due diligence in trying to resolve this amicably is complete.If you are considering purchasing a car from this dealership out of state - RUN away, don t walk. They will discriminate against you, make up policies, and lie about the car condition. The pictures included are from the Certified Pre-Owned (CPO) car that I purchased from them that supposedly had no defects. They purposefully avoided disclosing this damage and sent misleading photos. The car was dirty when it was received and had little nasty surprises throughout. Less than 15k miles on the car and it was also detailed before sale.-Communication was terrible and took too long to get basic documents and pictures of the car.-Refused out of state bank loan for vehicle even though my last BMW was purchased that way.-Denied the 4.5% special offer financing even with perfect credit and a previous paid off BMW purchase.-Added an 1.5% percent to the financing after denying the brake/tire warranty we initially discussed. Apparently I no longer qualified for their discount coupons .Unfortunately I had my eyes set on a specific model and options and this dealership was the first to have it in months. I will pray that the car is mechanically sound and will have learned a hard lesson after paying for some serious paint correction.Please feel free to contact me directly with any questions of how the sale went.

  Travis Wilson
5 months ago
We had a great experience buying our new 2024 bmw X7 M60i with sales person Darin. Darin went above and beyond to help us get our beauty of a SUV and we couldn t be any happier. Thank you!!

  Haven Talley
4 months ago
Highly recommend working with Cameron to purchase or lease your next vehicle. He was very honest with us, responsive, and such a pleasure to work with. He made the car leasing experience so much easier than what we ve delt with in the past. We appreciate you, Cameron! And LOVE our new vehicle!!!

  Shelly Cassin
5 months ago
Love my new car. Thank you for the professional service and ease of buying. Tyler was a great sales consultant and David took care of me in finance. Highly recommend buying your next car here!

  O B
a month ago
I purchase my M440i last week and it was an awesome experience. Chelsea was so patient, incredibly knowledgeable and really helped guide me into the car of my dreams and worked so hard to make it all come together. The entire team was amazing to work with. They even went above and beyond and after spending essentially the whole day with me, put a bow and a cute sign on the car when I picked up my keys. It was late and I m sure they were ready to get home and they just went above and beyond. THANK YOU Chelsea and Team!

  Ben Font
a year ago
My experience with Mr Keith Roberts was phenomenal. He was very knowledgeable, professional and courteous. He was very patient as well, hanging out with us way after the doors closed. He made it happen , and understood what I was looking for. I couldn t be happier with our purchase. A beautiful blue X3 30i making my wife happy with the extra room for our family and I with the performance and handling. The man is truly an officer and a gentleman. Dave in finance and Nicole our BMW Genius we re awesome as well. First class all the way. Thanks again Mr Keith!

  Shawn Rosier
3 months ago
Hands down prob the best buying expierence I ve ever had. I ve been in the market recently for a new car and as we all know that is already not always stress free. My sales advisor, Trey Everett, made it that way though! I knew exactly what car I was looking at and he had it ready for me to test drive within minutes of arriving. We sat down to talk numbers, he took time to be thurough and explain each item. Even helped me understand the programs they offer as far as BMW advantage. Normally I would just say no and move on but after going over each item it made sense! Trey was so kind and easy to talk to, he did not make me feel pressured to buy the car or that even though I wasn t buying the most expensive car I wasnt worth his time, he really made me feel seen and valued. Even going into financing with Dave, that was so fun! They have completely digital paper work, and to me it was easy to read and understand EVERYTHING. I got a flash drive with everything I need. It was just a great process overall. Even the other sales team members genuinely seem like they enjoy their job, and that makes the difference when dealing with people. Thank you Trey and Dave for a great expierence!

  STEVEN MCINTOSH
a month ago
I recently had the pleasure of working with Erick Martinez at BMW of Tampa, and the experience was exceptional. Their knowledge of the vehicles, friendly demeanor, and willingness to go the extra mile made the car-buying process enjoyable. They patiently addressed all my questions, ensuring I felt confident in my decision. I highly recommend Erick Martinez for anyone seeking a seamless and positive car-buying experience at BMW.

  Joel Krauss
a month ago
Purchased a new BMW X5 on March 1 from Roman Czachor at BMW of Tampa - my first time buying an import! Roman was extremely knowledgeable and helpful in searching for, locating and retrieving the vehicle I wanted to look at from a rear lot. It was a hike. The sales experience was relatively seamless and enjoyable. BMW Genius John Larsen spent well over an hour with me going over every detail of the car's technology. Have only driven it a few days, but very impressed with the X5 thus far. Ask for Roman and John if you're considering a BMW!

  Michelle Diubaldo
2 days ago
Steve Mignone is an incredible sales person. He will find you the BMW you re looking for. He is very kind and has excellent knowledge. I can t recommend him enough!

  Will Mcdonough
6 days ago
Here is my unbiased review of BMW of Tampa. The dealership was quick to respond regarding my inquiry on a Mercedes. The experience quickly deteriorated. From a service standpoint, no one could answer basic questions pursuant to their fees. Not the woman via chat or the salesmen. Mr. DaCruz said he would crunch the numbers and get back to me. He failed to do so.He then followed up with an odd question of whether I was in Florida or California when I sent him the zip code. Very Odd.There's clearly no accountability and BMW of Tampa fails to uphold and practice the basic tenets of service.

  Jeremy Pauchard
9 months ago
Never had a good car shopping experience before in the US but it changed yesterday when we decided to go to BMW Tampa.We were greeted by Karim who was very helpful and friendly. Test drive and negotiations were great and we made a deal on a 2024 X5. Karim even ordered us lunch as we were so hungry and the whole sale process happened through lunch time. He is the man! A very kind and genuine man, truly a pleasure to deal with him.Then Chase, from finance and Cameron, the BMW Genius, were fantastic to deal with as well. (Don t let those props on Chase s desk fool you though like I did!)Overall an amazing experience at BMW of Tampa in a beautiful dealership.Thank you!

  Todd W.
9 months ago
I had the pleasure of being assigned Amanda Runyan in the service/repair department. Her professionalism, vehicle understanding, clear explanations, and exceptionally fast communication led to peace of mind and faster-than-estimated repair times, saving me time! "Margaret" now runs like a dream!She provided unparalleled service and is a testament to the auto industry, her dealership (where everyone was helpful and her work ethic noticed), and BMW.I know where to find the best when I need it! Thank you, Amanda!

  Jack Kampsen
a month ago
We worked with Nichole Axley on the purchase of a used Porsche. She was extremely friendly, helpful and worked hard to get our questions answered. Everyone from Nichole and management to Carlos in finance was a pleasure to work with. Love the car and BMW of Tampa. It was a great experience and I d consider them first when in the market for a new or used vehicle.

  Jessica Frederick
3 months ago
I just bought a pre-owned vehicle here, and Erick Martinez was such a pleasure to work with! Friendly and incredibly personable, he made sure the process went as smooth as possible and was extremely transparent every step of the way. Next time I need a vehicle I ll be sure to come back just for his service!

  Reem
7 months ago
Highly advice against taking your BMW for service here!! I took my car for an oil change and ended up changing tires and doing other work too. I drove my car 2 days later out of town and the car started smoking once I hit traffic close to Orlando. I had to wait in the heat for hours to get it towed and got stuck in Orlando for 2 days until my car was fixed. Turned out the technician didn't close the oil cap and the oil spilled all over the engine and pretty much everywhere in the car.I understand mistakes happen but the way the dealership handled the situation was worse than their bad service. I called many times and left messages which only one got answered by the manager. My car had many issues afterwards but no one from the service department would ever return my calls. So I had to take it to a different place to have it fixed again. Out of all the thousand of dollars I ended up paying, the dealership covered $1,000 for the oil spill clean up. No compensation, no courtesy call back and just overall horrible customer experience that's not BMW standards at the slightest.***I read their bad reviews on Yelp the day of the service and decided to go against my judgement and have the oil change there. I very much regret that decision, don't do the same!(Pictures show the oil cap detached and oil spill everywhere)

  Alex Grimaldo
2 months ago
I have purchased several vehicles here and have been a loyal customer for over 20 years. In the pass the service department has always done a great job at addressing my concerns. I currently have a 2020 X3 which I purchased from BMW of Tampa back in 2020. The vehicle now has 53,000 miles on it. The vehicle has been great except for a constant recurring issue with the front brakes vibrating. They have been fixed and replaced 5 times in a 3 year span. The rotors were refinished several times and even replaced. I just took it in again for the 6th time with the same issue once again. BMW of Tampa does not want to stand by their workmanship and wants to charge now $1,500 to repair them again. While under warranty, it was addressed with them if this issue continues to happen if they would stand by their work? Now that the vehicle is out of the manufacturer's warranty, they will repair for 1,500 but this does not guarantee it would not continue to be an issue. They tell me this time the issue is with the rear brakes, even though the vibration is coming from the front. They said they would refinish the front rotors for the price. This tells me they are aware the vibration is in the front brakes. They also wanted to charge me $1,700 for services which are not due at this point. I asked them to just do the oil change and inspection only. My previous service advisor Jake claimed the issue came from my wife riding the brakes. She drive 17 miles a day, mostly highway miles and this is diffinitely not the case. I asked the current service advisor Brian Nguyen to escalate my issue and asked for the service manager to call me. He refused to do so and the manager apparently never called me. I finally spoke to the service manager Ala when I came in to pick up my car. He said there was nothing he could do and commented " these issues occur from riding the brakes". When they brought my car out it was filthy. They bothered not to wash it as usual. They have lost me as a customer. I will not go back. I will take my service to another dealer and assure they are not part of BMW Morgan of Tampa.

  Kyle Eshbaugh
a year ago
Stuwart W and Scott A are the most candid and experienced sales staff I could ever ask for.My buying experience with them are second to none.I have purchased 5 units from them and they truly take care of there guest .These two gentlemen have made BMW the ultimate driving machine ..

  1Dumpedviper
3 months ago
A big thank you to Chelsea for my new ZL1 1LE. She was exceedingly patient and professional. Always available for questions and went out of her way to get me the best deal. Management was excellent as well and did a great job accommodating my request. Very professional in her communication! Thank you Chelsea.

  Carmen Martinez
2 months ago
I want to take this opportunity to thanks Erick Martinez for the incredible experience on the purchase of my first BMW x1. My experience with Erick and the dealership was hands down the best, the process was extremely smooth and very professional. 100% recommended!!

  Connor McDougald
4 months ago
Had a road hazard issue leading to an immediate need for repairs near BMW of Tampa.Alejandro was my service advisor that helped me enthusiastically throughout my entire service experience. He s a top-notch advisor and deserves recognition for his excellence. My car was repaired and drove like nothing had ever happened.

  Dee Christine
3 months ago
This was our 3rd visit to different BMW dealerships and by far the best! Our salesman Kevin Dacruz was very friendly and helpful, while our BMW genius Julian Perez was amazing with his knowledge and ability to explain things so we easily understood! Highly recommend this dealership!

  JR Riddick
2 months ago
I have owned BMW's since 1985....and I keep my cars at least 7 to 12 years.... and I could pay cash for a new one but prefer the older models. Ihave to say when I took my older car to this dealership I was greeted with great customer service but when it came to the repairs I found their prices to be a bit outrageous! When I complained about the estimated that I was given my service advisor cut the price! It seems to me that they don't really care about the long time bmw owners.

  Dan Nesselt
6 months ago
Wow! so i had called to schedule a service appointment for my wifes 2012 BMWx5 that was having electrical issues but was completely driveable . I was told by the service scheduler that if brought the vehicle in during the week a loaner car would be provided at no cost . Well, when my wife went to drop off the vehicle that aparently wasn't true . I guess there policies had changed from 2 years ago when the car was also serviced there. We were told because the vehicle wasn't purchased there we would need to pay for a loaner . Ok fine, car was diagnosed within 48 hours with extensive problems . $12,500 worth of problems as a matter of fact. I spoke with the service advisor and said i would be in the following day to pick the car . When i came in the car must have been lost as it took the better of 45 minutes to pull the car up . I paid the near $600 to diagnose all the potential problems they stated in writing the car needed. When the car was located and pulled up for me as i looked in side the panel that was removed underneath the car was in the front passenger seat along with hardware left in the console and battery tools usually located in the trunk . The car now doesnt go into park but thankfully right down the road at FOX BMW they were able to diagnose the transmission issue quickly with a neutral screw being turned in the wrong position, they reinstalled the transmission shield the dealer left on my front passanger seat. Cost me $182 i shouldn't of had to pay. . Horrible experience at this dealership.

  Mike Ellis
4 months ago
I would like to start out by saying the sales team was extremely kind and phenomenal. However my experience did not proceed down that path. I brought my car in for service and i felt almost scammed out of my money. I came in for brakes and rotors and was offered multiple times that i was in fact getting all 4 done for a set price. I received my car back with half the work done for the full price discussed. I just recently moved to Tampa and was hoping to establish a good relationship with a trusted BMW dealer. This experience has left me weary.

  Rachel Britton
3 months ago
The customer service and experience was outstanding, cannot say enough good things. I bought a car out of state and it was the most seamless process thanks to Ethan Brown. I highly recommend buying your next vehicle here - u won t be disappointed!