Sandy Sansing MINI of Pensacola

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Graham
a month ago
I recently worked with Ben Brooks for a 2025 Mini Countryman. He was very responsive, very helpful, and gave me all the information I needed to determine which model, style, and trim I would want.I worked with him on ordering and leasing a 2025. He made sure he had all the information to give me an accurate lease quote - not one of those '$480 to $880 a month' range that many dealers try to pull on you.Being transparent, the 2025 Countryman was more than we wanted to spend but I will definitely reach out to Ben when we are back in the market.

  Cynthia Speer
3 months ago
I have had excellent service from MINI of Pensacola for years!! From my car buying experience (I ve purchased 5 cars between myself and my children) to service, it s been top notch.As far as my car buying service - BEN BROOKS is the best in the business hand down. I will NEVER go to anyone else for my car buying needs. I have referred multiple people from my (adult) children, close friends and just general people asking or talking about purchasing a car. Ben is trustworthy, honest, patient, knowledgeable and fun (we all need that in a car shopping/buying experience). It s a plus that with Sandy Sansing you have access to so many dealerships/cars to choose from. I personally am a MINI owner for life :) Thank you Ben and MINI of Pensacola for never letting me down!!

  Josh Harrison
3 months ago
We purchased my wife's car here a few weeks ago. The finance manager was very nice initially, until we declined all his additional offerings (gap, extended warranty, wheel protection, etc.). I guess because he doesn't make as much commission when you don't buy these he was frustrated, but he did not hide it well. He became extremely rude and even insulted my intelligence for not purchasing them.We also bought the car on the conditional that it qualifies for a $4,000 used EV tax credit. The sales manager assured me they would assist with this. I've been messaging my salesperson numerous times since the purchase and they've either completely ignored me, or tell me that they'll check and then never respond.

  clay carter
5 months ago
I am pleased to write a five-star review for Service Advisor Nicholas Kim at Sandy Sansing BMW MINI of Pensacola. My recent experience with Nicholas was absolutely exceptional, and I can't praise his professionalism and expertise enough.From the moment I arrived at the dealership, Nicholas greeted me with a warm and friendly smile, immediately putting me at ease. He took the time to listen to my concerns and questions about my BMW MINI, showing a genuine interest in understanding my needs.Nicholas patiently explained the necessary maintenance and repairs, offering clear and concise information. His transparency and honesty in discussing the service requirements were truly refreshing, making me feel like a valued customer.Throughout the service process, Nicholas provided regular updates, ensuring I was well-informed about the progress. His level of communication and transparency is rare and greatly appreciated. He went above and beyond to ensure that my car was in the best possible condition when I left.What stood out the most was Nicholas's commitment to customer satisfaction. He went the extra mile to make sure I left the dealership with a smile on my face. It's evident that he takes pride in his work and genuinely cares about his customers' experiences.I can confidently say that Nicholas Kim is an invaluable asset to Sandy Sansing BMW MINI of Pensacola. If you're looking for a service advisor who is knowledgeable, professional, and dedicated to ensuring your satisfaction, I highly recommend Nicholas. My entire experience with him was nothing short of outstanding, and I'll certainly be returning for all my future service needs. Thank you, Nicholas, for your exceptional service!

  Mr. J. Crittenden
a year ago
10 am: December 13, 2022: Tag#: 1602014 Mini Cooper S HardTopBringing Mini Family greetings all the way from Montgomery Alabama. During this review, I wanted to highlight my experiences with Motoring Advisor Mr. Ben Brooks, Service Advisor Mr. Chris Cheeseman, and their 007 (James Bond) Technician 8659-1.On this visit, I was seeking oil change services and an assessment report on possible damages from another automotive garage in Millbrook Alabama. Getting this report was very crucial in making sure responsible parties are held accountable for previous auto damage to my car.Upon arrival, I was greeted by a professional gentleman which is a Service Advisor by the name of Mr. Chris Cheeseman. He processed and directed me to their waiting facilities after he informed me of their car care process. I must admit, this location was a bit quiet with a touch of spooky after I found out everyone was just busy working, and until I was introduced to Motoring Advisor, Mr. Ben Brooks. Mr. Brooks was very professional and a genuine man. Mr. Brooks gave me the "lay of the land" as we discussed many topics to which I was educated on Sandy Sansing and Inc. as well as, Mini updates concerning current transmission options, the future of the Mini Countryman and so much more. I look forward to purchasing my next Mini from Sansing via Mr. Brooks. Although I wasn't looking to purchase today, I really appreciated Mr. Brooks establishing a genuine rapport with me instead of treating me as another potential dollar sign. Mr. Brooks, It was a pleasure meeting you, and again, I look forward to getting my next Mini, or any other Sandy Sansing owed vehicle with you.As my car was being serviced, Service Advisor Mr. Cheeseman kept me updated on my car's progress and what to expect. His professionalism afforded me great confidence in ensuring my Mini was road worthy. Service Advisor Mr. Cheeseman was highly thorough in his execution of my car which honestly, was touching. This guy had a thorough assessment of my vehicle which detailed my car's condition upon arrival as well as recommendations, and a professional assessment of any damages render to my car via inspection as well as emailing me details. Mr. Cheeseman was very accommodating and actually CARED about my concerns. This man went over and beyond to ensure the safety of my vehicle as a business model. Because of Mr. Cheeseman, Sandy Sansing Mini Of Pensacola Florida is my NEW HOME for all of my Mini automotive needs. When you don't make it your business to just extract money from people, you end up getting more of their business which turn's into dollar signs. When I drove to Mini, my car had such a rough ride, and I just bought two new tires. Mr. Cheeseman not only was thorough in his assessment, to which I will be back to the "Bone" motor mount issues addressed, but he secured my Cooper S stud damage at an affordable price to which the report should help me get compensated for those damages to which I can bring my car back for more servicing. When Mr. Cheeseman told me this, I lit up. I really wasn't expecting that. CHRIS, THANK YOU SIR. Thank you for treating me with such regard, and respect. You blessed me, and I'm grateful, as well as, you have gained a loyal customer and Mini Family Member.Lastly, to Service Technician 8659-1. Thank you for such excellent and thorough work on my 2014 Cooper S and for making sure my Mini was secure for the road when driving back home. Thank you for what you did. I'll most defiantly come back and be sure to bring some GREEN to support you as you supported me by affording me affordable services in my time of need. 8659-1, On my ride back home, my car road VERY SMOOTH, thanks to YOU!I look forward to getting my car serviced while hanging out at my favorite Beach in Pensacola although I will miss Dion and Valorie in Irondale Alabama. Thank you for all the years of great service.Mr. Crittenden

  Tanya Sanchez
a year ago
I've purchased two MINIs from this dealership over the years. First a Countryman S and later a two-door hatch that I took with me to England when I lived there for four years. I lost my maintenance plan by the way and my warranty was cut to a year (from three) so 10/10 do not recommend but the being in the military you just have to do what you have to do.The sales team is great and I had zero complaints when purchasing my vehicles. However, the maintenance department leaves a LOT to be desired and this is many years pre-COVID of course, COVID made it exponentially worse. On average I would spend at least four hours at the dealership for a simple oil change, with an appointment I might add. The last time I came here for service was around January-March 2021 and it was for a SIMPLE oil change and one tire replacement. It took them 6 hours to work on my vehicle and they installed a tire that did not match my other three, even after they told me they would replace it with the same brand. When I get the car back and I realize it was a Continental instead of the Pirellis that were already on the car. At this point I was over it and wanted to get out of there. No apologies no nothing.I drove two hours from Biloxi and would have appreciated the courtesy of them telling me that something this simple would take six hours. I was paying out of pocket as well as my MINI was four years old at this point. This was the last straw for me and I sold my hardtop in June 2021 and bought a BMW X3. Wow, NIGHT AND DAY service even though they are both part of the same company. I just went in for my first maintenance appointment last week at the Galleria BMW dealership in Biloxi and was highly impressed. BMW, please spend some money or something on your MINI dealerships. I experienced the SAME garbage service in England at the MINI dealership in Bury St. Edmunds so it seems to me the problem is with MINI as a business and not individual dealerships.

  Timur Khabibullin
9 months ago
Extremely Dissatisfied with Dealership's Service DepartmentI recently had a highly disappointing experience with the service department at Sandy Sansing MINI/BMW of Pensacola, and I feel compelled to share my review. I caution anyone considering their services to think twice before going there.During my last visit, I requested a four-wheel alignment and coolant flush. However, upon leaving the dealership, I immediately noticed that my steering wheel was not centered, and there was an unbearable odor in my car. Unfortunately, I live 130 miles away, and when I called to address the issues, they were already closed.Not only did they fail to address my concerns, but they also managed to make matters worse. While performing the alignment, they managed to soil my JCW seats with something foul-smelling and didn't take any precautions to protect them. Consequently, my car now reeks as if there is a decomposing animal inside. Moreover, I am now concerned that they didn't even flush the coolant as requested, as it's difficult to trust a dealership like Sandy Sansing.To add insult to injury, I paid nearly $400 for their services, only to have my car returned to me in a worse condition than before. On top of that, they falsely claimed that my brake pads were in critical condition, despite the fact that I had checked them the day prior and found them to be over half worn at 6-7mm. They proceeded to inform everyone in the waiting room that brake pad replacements needed. It would cost a whopping $930. It's evident that they prioritize their own financial gain over the well-being of their customers' vehicles.Despite numerous attempts to address my concerns by calling them, my issues have remained unresolved. At this point, I am left with no choice but to seek legal assistance to rectify this situation.In conclusion, I strongly advise against seeking any services from the service department at Sandy Sansing. Their lack of professionalism, disregard for customer property, and apparent focus on maximizing their own profits have left me deeply dissatisfied and regretful of ever engaging with them

  Barbara Barnes
a month ago
Nic Kim Was very pleasant to work with and explained everything to me. I felt reassured that What was being done to my car was necessary .

  Bruce King
4 years ago
Fantastic service department. We took the car in for warranty service and to be checked out from a minor rear end accident. Expected to leave the car for the day but when Brittany realized that they were going to have to order parts she immediately offered us a courtesy vehicle which was very convenient since we live two hours away. They took care of every detail. Excellent with communication. Went above and beyond. Both Brittany and Cathy were spot on. Love Mini of Pensacola service. THANK YOU!!

  Michael Campbell
11 months ago
Just purchased our second Mini Cooper s four door hardtop, my wife loved the first one from the day we purchased it! She drove it for eight years . We just took delivery of her new car last week . Same result, she loves it. Jeremy Brewton was our salesman he and John Knight made the special order process very easy. He kept us informed form the day it was built, put on the boat and available for pick up! It was an awesome sales/purchase experience definitely recommend Jeremy!!

  Crisostomo Buenavista (Tom)
7 years ago
My wife Grace and I feel we've always been treated most professionally by Sales Specialist Ben Brooks and Sales Manager Jason Phillips. In fact the entire staff at Mini Pensacola including Svc Mgr Tom Muir bend over backwards to make sure our needs are met each and every time we've used their services. So when we traded our 2005 Mini Cooper Sport for a 2016 Basic Mini, the transaction proceedings went flawlessly. It was indeed refreshing to not be pressured, patronized, and bamboozled into buying a car. Mr Brooks did his up-beat presentation and pitch about the car without the unwanted technical-ese and other highfalutin terms regarding sensors, wireless connectivity and the Internet of Things (IOT). Suffice it to say Mr Brooks and Mr Phillips were up front and honest about the entire transaction. And oh by the way, the Mini Cooper sells itself...

  Jaquez Dillon
a year ago
Took 4 hrs to drive my mom's car down there since she has a car warranty and these guys specialize in mini's but clearly trying to over charge @ 1st I thought it would be. warranty company that would give me trouble but it's these guys if you are using certified tech why would it take them longer and charge more due to the extra time then the average labor mechanic cost according to the book that it take to complete the job not only that had the rep to try to explain how did they come to that conclusion and couldn't but then sent paper for me to sign off on and saying the warranty company would not want to pay unless it's done. contact the warranty company and they have no idea and. have not spoken with the guy (chris) from the dealership so much for our experience so far you guys have a blessed one. be safe

  Randy Newman
4 years ago
When we recently moved to the area, I didn't think we'd find another Mini dealer as good as Mini of Des Moines has always been to us. Boy, was I wrong! You guys were fantastic! Fixed right, fixed quickly, and my F56 was clean inside and out! Thank you!!

  Rob Lyon
a year ago
Spent $821 to have my Mini repaired...and it wasn't. Not only did the service department charge me for repairs made necessary by a design flaw (under a mandatory recall), they didn't bat an eye when the car died 60 miles from the shop. I was told that for $170/hour, they'd be happy to diagnose the problem further. Doesn't everyone love sitting in a dead car, wondering how to get home?

  Stacy Bryan
a year ago
2020 Mini Countryman 53,000 miles taken in for service, oil change and brake light on, was quoted almost $3,000 for service including $1,000 brake service and pad replacement and $1100 broken motor mount. Service manager says broken motor mount on Mini Coopers are common and that it was probably broken for a while, but is not covered under warranty. I changed the brakes myself for under $130 pads and sensors. Battery died in car the a couple days after getting it home, although we paid to have the car checked. Tires were not rotated, same small wheel scuffs on two wheels in same place, charged for brake fluid change after we told them not to do any brake service, although leaves were still in access panel to get to brake fluid reservoir. When I took the battery in for core refund (only place that has them) I asked them to check battery for voltage, was told that it isn't possible to have AGM battery checked outside of being connected to car, even though I had it checked atBatteriesPlus before going into dealership. When I showed the employee the printout from the other battery store, and asked why would he lie about something like that, he lowered his head and said "I don't know". These issues, except for the battery issue since they happened the after calling, were brought to the service manager and GMs attention and the farther up the chain you go the more incompetent the responses were. Eventually the head of customer service, after she told me she had to speak to her attorneys, (Because I questioned the honesty of the employees there since I had phone records and pictures to back up my concerns) on request of GM said they would refund $275, I eventually agreed to accept it, but was just called by head of customer service that she would not refund $275 after seeing complaint/reviews on line unless I removed them. A big issue the broken motor mount at 53k miles, does that really happen in a car that has never been wrecked or raced? I did read in a car forum that it is not uncommon for dealerships to quote that a customer has a broken motor mount outside of the warranty time as part of a scam. I'm not sure if it is incompetence or if it is poor work ethic, but with there being many problematic posts about the service department plus the issues listed above, I highly encourage anyone to get a second opinion or go to any other service department rather than being fleeced at Mini of Pensacola.

  Johnson Construction
2 years ago
The Mini of Pensacola Team were very professional, warm, and welcoming. Everyone I met proved to be knowledgeable in their position, and handed information between departments accurately and efficiently. I had a great experience providing information only once, and the staff took responsibility to relay the information throughout the entire process from dropping off my car until it was time to pick up. I would like to add the workmanship performed was as if it was sent to the factory. Everything under the hood was neat and tidy. Great Job.Than You,Shelby Johnson

  Julie Paulston
a year ago
Judy in BMW service is absolutely fantastic. I have had her as my service advisor for 4 years, and I am always taken care of so well. I can't recommend her enough.

  Misty Birchett
2 years ago
I leased my 2021 Mini Convertible a year ago from Ben Brooks. I went in today to schedule my oil change and I had a small issue with the trim around my headlight. Ben was more than happy to assist. He took me to the service department to schedule my appointment and everything is being taken care of. Service after the sale is awesome!!! Would definitely recommend Mini of Pensacola!

  Jason Skief
2 years ago
Purchased a used Mini Cooper Countryman and the experience has been great. Our salesman Ben Brooks was absolutely exceptional and worked with us to get the car we wanted. We recently returned for service; John Knight and Chris Cheeseman took great care of us. I d definitely recommend Mini of Pensacola.

  Marsha Barnett
3 years ago
If I didn't have to press the single star to give a review I wouldn't have however, I am writing this review months after having my 2011 Mini Cooper Countryman serviced at the dealership on Airport Road in Pensacola. My husband and I have been upset since March of this year regarding the service or lack there of that we received regarding our vehicle. In March of this year (2020) - I was informed my vehicle was ready for pick up and the needed repairs were completed. My husband followed me to our local car rental establishment to return the vehicle and pay them $500.00 for the vehicle we had to rent while our Mini was being repaired. We then drove to Pensacola where I paid the dealership $2, 562.00 for the repairs done in my vehicle. I drove away from the dealership following my husband. During our drive my husband and I became separated do to traffic lights and he got on the interstate prior to me getting into the interstate and proceeded to drive home. I drove several miles on the interstate before my vehicle suddenly lost all power when a check engine light came on I had to drift onto the shoulder of the road from the left hand lane. That was pretty scary to say the least. After I was on the shoulder of the roadway I attempted to restart my vehicle. Nothing. Zero power!!. I exited my vehicle and walked back to the exit/entry ramp and walked to the nearest establishment which was a Burger King in an attempt to call my husband and the dealership. After reaching the dealership and advising that my vehicle broke down and I needed them to send tow service they sent a driver to pick me up and take me to the dealership. After arriving at the dealership and stating how upset I was I was provided a vehicle to drive home. I was advised that my vehicle would most likely need a new engine. I couldn't believe that I was being told that after already spending $2,562.00. My husband and I spoke to the service department who continued to advise our vehicle would need a new engine. He asked how much a new engine would be and was advised upwards of $10,000. We were both livid and asked why they couldn't tell us that prior to spending what we had spent already during the original diagnosis of the vehicle. I followed my husband back to the dealership after renting a tow dolly to pick up our Mini and returned the loaner vehicle to them and advised we could not afford a new engine. Our Mini has been sitting on our carport ever since we pulled it home. We were and are still so upset about the whole process.

  Anita Chattin
6 years ago
If there were more stars to give they would have them all. Huge thanks to Ben Brooks for the memorable test drive. He knows his product. I had always wanted a MINI since I first saw the Cooper. But after test driving the MINI Countryman with Ben Brooks educating, describing and demonstrating everything about the car, I have fallen in love with and have set a goal to one day own the MINI Countryman. When I do, Ben Brooks will be getting the commission. Thank you for your service and excellent experience!

  Pamela Rose
5 years ago
Long story short, the service department sold me the wrong size battery when I lived here in Pensacola. Two and a half short years later I needed a new battery. My new local Mini dealership in NC sold me the CORRECT one and my out-the-door price was less than HALF of what I paid at Mini of Pensacola. I m not sure why there was such a huge price difference between two dealerships and why I paid MORE for a smaller less cranking amp battery. I called and spoke with someone in Pensacola about it and I got zero apologies or answers. I was told that according to a chart back when I bought the battery, it was the correct one. I drive a 10 year old Mini. Why is there any question as to which is the correct battery? I asked my local dealership what chart they might have been referring to and they laughed! They had no clue and told me I had been lied to. I can t help but wonder what other mess Mini of Pensacola created for me. I ve been fixing things they ve supposedly already fixed before... To make things worse, I wrote a letter to the service manager, Ms. Cathy Haley back in November of 2018. It is now Feb 2019 and I have YET to be contacted with answers to my questions. This is disgraceful service.

  Barry Drinnon
7 years ago
I traded my 09 Mini Convertible S in for a 16 Convertible S. I worked with Ben Brooks for the car, Ben was the most professional salesman I have ever dealt with and I have purchased my fair share of new cars. The entire staff were excellent to deal with, and the dealership is always spot less every time I go in for anything. We have 2 Mini's and always get great service when they are in for service.I would recommend Ben to any one wanting to purchase a new car in the Pensacola area.

  Ron E
9 years ago
This was the best car buying experience ever for us. John Genduso (our salesman) made the entire experience fun, educational, interesting, and did I mention fun? He introduced us to the Mini-he didn't have to sell it. He showed us what the car could do-which was so impressive-and was extremely helpful and knowledgeable in guiding us through ordering our car (there's a myriad of options to choose from). After taking delivery of our car, a loaded red 2015 Cooper S Hardtop, we left the next day on a 7,300 mile ultimate road trip that took us from Pensacola to Seattle and back. The trip was fabulous, and the Mini was better than we ever expected-averaging over 34 MPG, no problems, surprising roominess, and a blast to drive. Everyone at the Pensacola dealership has been terrific, and the entire staff seems more like our friends than employees. We highly recommend both Mini of Pensacola and this wonderful little car.

  Battle Manager
9 years ago
Best car buying experience ever!! The sales staff is knowledgeable and not pushy. Best thing is, John (aka Mungo), Bradford, and Jason are all mini owners and enthusiasts. Bought my first mini from them six months ago and LOVE the car. I liked the product so much; I bought another one for my wife last week. Each time was the easiest process I have ever had purchasing cars. I would recommend this auto, this company, this dealership, and especially the sales experts to anyone hands down.Jason Rookie Rooks

  lisa bosarge
8 years ago
I couldn't be happier with the car buying experience I had at MINI of Pensacola! I worked with James Phillips, who is an exceptionally nice guy, and a true MINI enthusiast. I had THE hardest time deciding which car I wanted (WAY too many wonderful options), and James remained patient and helpful throughout the whole process (thanks for that James!). We traded in a used car and were given a fair price. They went above and beyond to make this a FUN, not stressful, car buying experience. Highly recommend this dealership and be sure to ask for James. Lisa was also extremely helpful and gave lots of great advice! We LOVE our new MINI....Thank you all so much!

  Russ Cole
6 months ago
DO NOT TRUST THIS DEALERSHIP - they told my friend she needed four new tires when her existing tires were fine. Beware.

  Roxanne Baker
9 years ago
Had a great experience at MINI in Pensacola. Bradford helped us out and was wonderful to work with. My husband is in military training right now and we had limited hours to test drive the car and fill out paperwork, but Bradford was very flexible with whenever we were able to make it to the dealership. The entire staff is very knowledgeable and are all MINI owners. Such an enthusiastic team!

  Christopher Salgado (Atreu)
7 years ago
Excellent customer service from start to finish. i began the process through email where they found the exact mini i was looking for and set up a test drive. My Salesman Abraham was superb,very knowledgeable about minis and went above and beyond providing what was easily the most pleasant car buying process ever. I highly recommend him as a Salesman and Mini of Pensacola in general for your next vehicle purchase

  Muadin Latifi
6 years ago
If you want terrible service and to overpay for it, these guys know exactly how to do that for you and they won't even apologize for it. Literally the worst service staff you could possibly find. From start to finish it was a terrible service experience. I got there at 12:50 for my 1 o'clock appointment and didn't leave the dealership until 4pm and when I did leave the car was shaking and was in worse condition than when I initially brought it in. Between the length of the service and having to return to get a spark plug replaced (a spark plug they supposedly replaced in the first place), we hadn't left the dealership until 5. That is not a comfortable feeling when it comes to trusting someone with your vehicle for a routine service. To make things worse, their level of customer experience or knowledge is seriously concerning for a group of people who get paid to schedule and deal with people. I was told the service would take 1 to 1.5 hours and 2 hours max to include the wash and I was there for 4 hours total. This is with an appointment, not a walk in. I finally got the car back at 4pm, paid my overpriced bill and left. I had to return immediately because the spark plugs that they replaced were causing a misfire and thus making the entire car shake. When I returned to the service department, there was no apology whatsoever about their mistake. None. That is customer service 101, whether it was your personal wrong doing or not, you still apologize for the mistake and then deal with the person who's fault it was on your own time. Michael Frazier blamed it on a faulty part from the factory and left it at that and told me it would be a "while longer" when I asked how long it would take to fix a mistake they made. Before we started the service, I asked for a price estimate on the service and was told by Michael Fraizer that the techs will give him the invoice and that he would go over it with me when they were done. They billed me for two and a half hours which is $110 more than what I was expecting to pay for their labor rate. I brought all of this up to Cathy Haley, the service manager, and of course she was no help. I don't know why I was expecting much more from her when she obviously manages the two that don't know how to treat customers to begin with. I've been a mini of pensacola customer for 2 years now and never had an issue and for whatever reason, this time I experienced poor customer service, an overpriced bill, and far from expected quality of service. This whole thing could have been avoided with proper customer service and better mechanics. I've dealt with people's mistakes before and had it worked out immediately and I felt like this service department doesn't deal with anything well. I've got 2 minis that I will now take anywhere but this place. Before this situation, I would have recommended this place to anyone and now I would say you're better off doing it yourself than to trust this service department with it. I'd gladly pay double what these guys overcharge elsewhere for the piece of mind of quality routine service and customer service because I'd never go back to this place.I still can't believe they had the car in the shop for that long and didn't notice a bad spark plug they installed when their only job is to work on Minis and this is a Mini. Also don't bother calling this place because no one answers a phone nor returns calls.