O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Eddy Verdito
4 months ago
It's a rough part of town and usually you can expect to get really nasty service in the area. I called to ask about a battery for my vehicle and the phone was answered within a couple of rings. The lady (Christina) had a friendly demeanor and was quick and efficient in finding my battery and gave me multiple options on what to get!! I asked her to have the battery available for I would be there within 15 minutes .I walked into the store and waited patiently as the other customers were being accommodated. Both customer service representatives were busy and dealing with their customers efficiently and effectively it seemed. When I get to the register I told Jean that I talked to Christina regarding a battery and she heard me saying this and told Jean that the battery was right there ready to go for me!!! Jean had a super friendly and helpful demeanor about him and 1 minute later I was running my credit card!! 5 minutes later and my battery was put on and I was ready to go!! Jean and Christina were both bilingual and gave awesome service!! Special shout out to Jean for being super friendly and helpful. Thank you O'Reilly's for employing and training professional people!! This part of town is notorious for having rap music service. A lot of times I travel outside the area for I know I will usually receive nasty, unprofessional service at most businesses here and it's usually less stressful going 20 minutes away in order to avoid the ghetto service that is so prevalent in this area. Thank you so much for the great experience, O'Reilly's. I will back sooner than later.

  Shawn Persaud
a week ago
Brandon and Matt are my go to they know there parts and don't waste my time I prefer going to them

  Solana Mathurin
2 months ago
The cashier's were so nice and respectful and helped me out with one of my car lights HOPE THEY GET A RAISE

  Dave Peterson
6 months ago
Excellent customer service, great selection. The store is only so big though and some newer vehicle parts might need to be ordered. Went to advanced and AutoZone before finally getting what I needed here!

  Jay
3 years ago
I ve been here three times and have been helped by Richard all three times. This associate has literally hone out of his way to not only help us find the right parts in the store but came outside and helped us without being pushy, disrespectful and patient most of all. As some other women will agree going to a mechanic or car ship isn t always the easiest bc men will try to play a fast one on you thinking women don t know what to do or what to buy but Richard was absolutely professional and honest from the get go.

  Kevin Johnson
6 months ago
Johnny was super helpful and friendly. Autozone told me they would look up my battery when i get there o reilly gave me pricing over phone phone (at a red light) i turned around and headed to o rielly

  Andrea Lane
7 months ago
I needed a new battery. A nice young man helped me with selecting the and he installed it for me too. Great price and great customer service!

  BIG fac3 CAMP 3
3 weeks ago
How many employees do u have working here? It seems as if they don't want to work!

  Army Of One God Strong
3 months ago
Customer service has made a remarkable improvement over the past few years the staff is really helpful showing that they truly care especially the Manager John and Keneth the staff has been very helpful especially with me

  speed musica
7 months ago
Great People....Great Products....Period...That's Why We Use O'Reilly'sGodspeed Musica'Vision ServicesTree Division......Orlando......

  Angelina Lima
a year ago
I went in for a battery change and Adelfo was very kind and willing to assist with my request. He showed confidence in his work and was able to give me a peace of mind by running a test on my vehicle and confirming everything was okay.He was patient yet worked diligently. That was great customer service.

  Maria Alvarado
a year ago
They always have was I need on hand. The service is awesome. They are always nice ad helpful. The online orders are fill very quick.

  407 Nation
8 months ago
I called the store today, looking for a part and an employee named Kevin answered the phone, kevin helped me out with what I was looking for, I don t really shop at this location but thanks to Kevin I will now

  Rebecca Botte
a year ago
Great location very helpful staff. Krystina helped me and was very nice and knowledgeable. She helped me get the information I needed to fix my car. Very professional and super nice! Thank you so much krystina

  Killbillfanaqui
3 years ago
Had an awful night and following day due to a dead battery, but Nazim came to the rescue and swapped it out pretty quickly. Lost money, and time due to the issue, and had a "when it rains it pours" kind of mindset but he helped me take care of the problem at a reasonable price compared to their competitors. I would definitely recommend stopping by this location when life happens and you need quick assistance.

  Rew Nagel
a year ago
Super helpful and friendly staff. Very knowledgeable. Had everything we needed. 11/10 stars.

  Regina Ruiz
4 years ago
They are very friendly and helpful the only problem I had was they don't have motorcycles in there computers so if you don't go in knowing exactly what you need they can't help you. Also a lot of there online help comes from you adding your vehicle to your account and then it can check to make sure it fits your car and that's where we have the same problem because you can't add motorcycles. But the staff is very friendly and do try to help as much as possible.

  Natalie TONI Perry
a year ago
I needed a price for a Subaru Forester black small car cover ...they had 'em only in Silver ...I wound up ordering one online ! ... ...God is good ...

  Isaac Hernandez
7 months ago
Always a good experience shop there frequently

  Random Internet User
6 years ago
I just went there for some oil. They had a good selection of that. It wasn't the most tidy auto parts store but that's what auto parts stores are supposed to be like. Well organized and helpful courteous staff. If I go back it will probably get another star if they have the parts I need at the time.

  Jan Myers
8 years ago
Amazing people working here. Samantha installed my new battery. It may have been one of her first ones but she was great at her service and very nice. Also, the manager Ashley came out and helped. You could see how proud he was of his staff. I'm really glad I went there for my new battery! Thank you!

  Dawn Marie
6 years ago
I wasn't sure about O'Reilly's, I usually shop at AutoZone, so I called to ask some questions about brake pads and a gentleman named Tracy picked up the phone. What a great experience! He answered all.of my questions, and provided additional information on top of that. When I visited the store to pick up the brake pads, Tracy showed me what they looked like, compared the different kinds of materials (ceramic vs metal) and he went on to help me by special ordering an item not usually carried in their store. As a woman, anything having to do with car repairs makes me nervous, but I was put at ease by Tracy's kindness. Thank you so much for a great experience. I will return anytime I need something for my car.

  Shannon Wilson
7 years ago
If there was an option to give no stars -that would be my selection. Prior to driving to the store, I called to confirm if a part was in stock and was advised yes! Once arriving (15 minutes from calling) the clerk checked only to advise that the inventory shows that it is in stock, but they don't have the part. Ok, great, i'll take an alternative! The part was ordered from another store with a 11:30am delivery time the next day. Was advised I would receive a call once the part was received. Ok, that's fine. The appt for my vehicle isn't until afternoon-so I'll be good, right? Wrong! 11:30-no part. 12:30 no part. Call at 12:30 to wait on hold for 16:23 minutes. Once clerk returned from hold, was placed on another 10 minute hold for the clerk to state the part hasn't been received. Again, I was advised I would be called once received . Fast forward to calling at 4:00 to check on the status and was advised "Oh, yeah! It's here", So what happened to that phone call? It never happened. Return to the store where the line is ridiculous due to the lack of help. Pick the part up and clerk says how do you want to pay? Dude! Seriously? it has already been paid for! Fast forward one week to return the core for a refund. Again, the line is ridiculous. You can see 5 associates, but conveniently only 2 are working. No customer service skills at all. The store is dirty with fly traps hanging across the ceiling as if it is apart of the decor. This was my first interaction with them and I don't intend on returning-at least to that store. I will admit the assistant manager did what he could to remedy the situation, unfortunately, I don't recall his name. Is would not recommend this location!

  Ria Fox
3 years ago
1 hour wait in line. Then they didn't even order the right part. I was just picking parts up. I had no idea what they should look like. Very nice employees tho!

  Greg Thomas
6 years ago
It's funny how they place inexperienced people behind the desk. I was watching as Jaime was giving customer wrong info. I saw him showing customer how to use loaner tool and yet harmonic balancer was back to front and he forgot to tell them claws can be used flipped for distance, I had to show them the right way. I waited in line for 1 hour as 1 rep walked away and nobody else wanted to help

  Roger Ferreira
4 months ago
Better Store for auto parts!!

  Eion Deabreu
5 years ago
Excellent store. Fast service. Parts in Stock. 100pecent would recommend this store to anyone. Don't let location make your decision just go in and make your own opinion. I visit a lot of store and this one still is up in the top group of Oreilly's.

  EricDewayne Wolfe
5 years ago
Very comfortable and very efficient ordering process. It's like going to your brother or sister for parts for your car. You know you're getting a good deal.

  Brandon
2 years ago
I came into an O'Reilly's shop and asked for brake lights, the employee asked which car I have, I told him a 2015 Nissan Versa. He handed me the light bulb and said to watch a video on youtube on how to get it done. I went home and watched the video and then replaced the light bulb. Later that day as I was driving, my car completely shut off. I had to get multiple diagnostics to see what could have caused the problem, every mechanic thought something different caused the problem from battery, alternator, engine, etc. After spending $200 in diagnostics and 5 days without my car I was told that the cause of issue is that the light bulb I was given by O'Reilly's was the wrong one for my car and that caused a short circuit in my car which then lead to my airbag sensors being destroyed. Now I have to pay $1,300+ to have my car fixed caused by an error made by an O'Reilly autoparts employee. This has me furious, I'm going to be out of a car for 2 weeks and will have spent $1,300+ on repairs, and a couple hundred more on getting a rental car for the time being, all because of a $5 purchase. O'Rielly's corporate told me that they reach out to me and I never heard a word from them

  Lifejunkie
3 years ago
The guy that helped me was great. My mechanic sent me a list of what I needed, I handed it to the cashier and he got everything for me. Great and easy experience