Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
maria perez
a week ago
I wish I can rate it 0 stars. Front desk lady was unprofessional. They left my car in bad condition, the whole side of the car they worked on! My car doors need to be forced shut and they held my car for almost a whole month of doing nothing to it I had to keep calling over and over to hear about any updates and each time they still didn t touch the car.
Vanessa Perez
a month ago
Not sure how this place has a 4 star rating. Have kept the car way longer than promised. And they never answer the phone. I would definitely recommend going elsewhere.
Elizabeth Perera Esquijarosa
3 months ago
I have been fixing my car on this Auto center for a long time and every experience with them are better , the owner Irvin and the front desk lady Olga super professional both of themOne more time one big Thank you yo them for the best service ever
Le'shay Green
a year ago
The owner broke a piece on my car and told me he would order the piece and give me a call. An entire month went by and no one called . When I got there a month later the piece was already at the shop but no one thought it was important enough to get my car fixed. Very unprofessional!!!! Also they left the keys to another vehicle in my car and didn t even notice.Manager/owner called after seeing review to argue with me on mistakes that their business made
Benjamin Gilliard
5 months ago
This place is a rip off and the tow truck guy George is a complete liar, he doesn t own the shop like he said he did and approaches people and recommends lawyer services and clinic services the completely stole my car. STAY AWAY!!!
Ramon Doss
3 months ago
Terrible paint job, never replaced the badges for my car, left my headlight loose, grille not attached, go somewhere else.
Princess Aris Montgomery
6 months ago
The best customer service experience I've ever had and my car looks better than ever!
Jakore Hill
7 months ago
Everything was good until I called they told my insurance company they didn't have my key for my vehicle my 8nsurence company is calling me and asking if I had it... I called primos and told them what I was told today is 9/13/2023 @ 10:11am is very rude. The moment I told her what was going on she started getting loud asking me well what do you want me to tell you... I'm like nothing I didnt ask anything and here she goes doubling down well idk what you want me to say... I'm like I'm not asking you anything for you to tell me anything... she then was rude more.... I had to just hang up... other than than cool experience...
Latoyia Banks
a year ago
The customer service here is outstanding!!!! Our vehicle was racked and we took it here for repairs they were very through and diligent with the work completed. The staff was very friendly and made accommodations for us when the repairs took longer than expected due to part delays. IThis service was voluntary provided which made having our car at this location even more of a peace for mind as they empathize with what we were going through to no fault of their own. It's rare now days that a business not only strives for customer service, but makes their customers a priority. WE are very satisfied with the outcome.of the work and will highly recommend this body shop to others. Thanks for a job well done all around!!
Esteban Escobar
2 years ago
Great Service and very friendly! help me with all my issues. wouldnt take my car anywhere elseServices: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding
South wrecker llc Towing service
7 months ago
Great service & professional job provider full service towing & repair you car catch Exelen people
Sean Carson
a year ago
To be honest I'm not sure how I ended up working with primos. I was in a car accident and their tow truck to show up on scene quickly. The driver and his helper were both very friendly I didn't feel as warm of a greeting from the from the gentleman working the counter at the shop. But it was getting close to closing time on a sunday. It was very helpful of them to call and pay for an Uber to take me to either the airport or Enterprise for another car. And the young lady I have spoken to on the phone while dealing with insurance has sounded very friendly and she has been absolutely a peach to me. If I am ever in the area and need work done on the body of a vehicle, I will be sure to reach out to primos!
Yanisleidy Mondeja
a year ago
Great place to take your car. High quality of customer service and highly recommended. The customer service person Malena is awasone and always answers calls and questions. Thank you for the amazing service to my car.Services: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Air conditioning, Battery, Oil changeServices: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Electrical, Auto engine diagnostic, Body & Trim, Welding, Air conditioning, Battery, Oil change
Santiago Herrera
a year ago
! BE AWARE! We had a horrible experience with this place. The only time you will ever speak to the Owner is when he is trying for you to sign the contract. They took 2.5 weeks to provide us with a quote this way the storage fees will increased. Once you signed; their game is ON. Their goal is to keep your vehicle as many days possible at their storage facility so they can charge you a really high amount of storages fees, at that point you will not be able to pay for the fees and they will lien your vehicle and " sell it at an option". The secretary Malena or Melena worst customer service ever, she is up to the owner's game and will not contact you back. ( Again so time goes by and storage fees keep racking up. "Do not leave your vehicle at this place you will lose your vehicle.We managed to recover our vehicle but paid over $4,000 in storages fees. The story gets longer , but not feeling like writing a 3 page review here.
Air Tech
2 years ago
I had a front end accident, the tow truck took me in to the shop. They help me through the entire process with my insurance company. Even helped with the rental. The shop is small , but they do good work and turn around fairly quick , faster than bigger shops I been to. I will be coming back if I ever need to again Services: Painting, Body & TrimServices: Painting, Body & Trim
Psycho Maikol
4 years ago
This place is amazingGreat serviceGreat working scheduleThe employees are very cooperative, funny and hardworking.The owner is a very nice and out going guy, he will make sure that everything goes as planned.I do recommend I got my 2015 Nissan Altima repaired here.
Alisha Routh
2 years ago
Primos was fantastic. They were so caring and nice. From the tow truck driver to finished car we were well taken care of. The tow truck driver stayed with us while we were at the accident. They came in over the weekend to take care of us. The car looks brand new!Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim
Rey P
a year ago
I took my 2018 Silverado to Primos after a pretty bad accident, I was blown away by how fast and profesional they were I've delt with other bodyshops before but I have never been treated by such profesional & knoligable people, highly recomended you can't even tell my truck has been repaired the parts fit OEM and the paint matches perfectlyServices: Painting, Body & Trim
Elisa Gonzalez-Delgado
9 months ago
Good place to get your car fixed. Good and quick service!
JASMYNE HARRISON-JONES
a year ago
Scammers for sure was involved with an accident am many details made it complicated long story short they do not communicate they will hold on the the vehicle to rack up on storage fees and and they give the runaround so you can never get a straight answer I had to get my Lein holder involved to gain access to my car and start repairs elsewhere causing me to be with out my vehicle for 4 whole months STAY AWAY
Rocio Corral
2 years ago
Please be careful with this people. my car was towed there on Friday because i was involved in a car crash, and when i went to pick it up they charge almost $600 . It was only 24 hr that my car was there. It didnt get any service or repair. Very disappointed and do not reccommend it to anyone.
Julio Valdez
2 years ago
Had a overall good experience at Primos. Their secretary, Melena (hope I spelled her name right) was the highlight of my experience. Super friendly, beautiful and professional. Helped me with everything I needed. - JulioServices: Exhaust, Painting, Body & TrimServices: Exhaust, Painting, Body & Trim
TehChosin Juan
4 years ago
I had an accident where my wheel was hit 11/15 my car was in there shop. Was promised my car would be done in a month, then they messed up because they ordered the wrong part ( I wasn't notified until I called) then I was promised it would be done before Christmas, it wasn't done. Then I was promised it would be done before new years.They knew I needed an alignment and they dont have that at this facility so I had to wait longer. It was done jan 7. They also have only 1 operator so have fun calling 10 times to know the status of your car. . After all that bs, they still misaligned my headlights. I'd rather take it to another dealer than deal with these people again.
tim moon
2 years ago
Great customer service and extremely professional. This company will go above and beyond to make sure you re taken care of. I will highly recommend.Services: Painting, Electrical, Auto engine diagnostic, Body & TrimServices: Painting, Electrical, Auto engine diagnostic, Body & Trim
Kris Robles
4 years ago
I dropped off my Buick Verano 2012, and it was in bad shape. Thanks to Primos auto collision shops fast service my car is back up and running. They have fair prices and great service.
Catalina Clavijo
4 years ago
I am really satisfied with the work they did in my car and not only that but they also did a detail in my car and it looks like I just got it from the dealer I really appreciate it and I'm also grateful for the rental car that you offer me and that I didn't pay not even a cent I would recommend your company to all my family and friends if I could give you a 10 I would but it only lets me give you a five your customer service was awesome Laura was a very sweet lady with my mom and me and the owner and his team were very professional and kind thank you so much I'ma very happy customer.
Alex Valdes
5 years ago
Great costumer service. Great people. Awesome job on my car and fast. Best experience ever. I love this place !! Recommended to everyone.
Santiago capo
4 years ago
A month ago I bought my car to be fixed so Primo s let me tell you they did a good job I m satisfied with the work they did the whole staff was excellent
RON Shift
2 years ago
Took my car in at different times for body work. Good service and fast turn around. I ll keep coming back. Thank youServices: Painting, Body & TrimServices: Painting, Body & Trim
Anwar Toffie
3 years ago
STAY AWAY FROM THIS PLACE! It took them 2 months to get their paperwork together. Then they try to accumulate storage charges in the meantime. THE BIGGEST MISTAKE IN MY LIFE!