Bomnin Chevrolet West Kendall Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Brian Mola
2 months ago
So where do I start. Back in June I bought a 2023 Colorado Trail Boss brand spankin' new. One month later in July it was already having issues. I was about to head over to work and I was trying to unlock the truck but nothing happened so I manually opened the driver side door and it wouldn't turn on. Turns out the battery was bricked after a software update. Took it to the dealer, they solved that and thought okay one issue no biggie. Fast forward 2 months later to September and that same issue from July happened again and unlike in July where it was at the dealer for just a few hours it was there for days in September and I missed two days of college and work. Fortunately they gave us a rental car from Hertz and they solved the problem afterward and I was starting to get skeptical but thought nothing much and it didn't happen again. And fast forward till now and I'm already having another issue! This time however it's the transmission that's having issues. And they don't have any loaners or rentals to give us! I once again missed 2 days of work and college!!! And now the truck has to stay there for a week because 35 other cars are ahead of us! I bought a new vehicle to avoid these issues and I've already had multiple issues in just 8 months of ownership. As a huge Chevy fan, this really hurts me to say, but Chevy has become garbage and has done me dirty. I hope corporate sees this as well.

  Julio Burgos
6 months ago
I had an exceptional experience with Agustin during my recent car purchase. From the moment I walked into the dealership, their professionalism and knowledge were evident. They patiently listened to my requirements and guided me to the perfect vehicle. Their transparency throughout the negotiation process was truly refreshing, and I never felt pressured. Agustin made the entire car-buying process smooth and enjoyable. I highly recommend them to anyone in search of a new car; their expertise and customer service are top-notch!

  Ovi Verona
3 months ago
Brought my 2500HD Duramax for service. Miguel was rude, try to charge me for the highest possible oil change price without offering other options and they did not have parts for a recall even though GM says readily available. When I said I was leaving without service, he left me blocked in the chute. I honked and he just walked away. I had to go over divider on to adjacent lane to get out. I should know better. I have had nothing but bad experiences here.

  Kiko sanches
10 months ago
Bought my Z06 there. Horrible customer service no explanation about the car. People only looking for sale. GAP insurance is a joke. When you need they are never there. After the deal you are nothing. Grieco for sure would my next dealer. Bomnim you need take care of your clients. Classes would be a good option for all of them who thinks it s a sales man.

  R K
6 months ago
I ve always had great experiences with Bomnin for my older car, and this last visit was definitely outstanding.The Collision Center (Body Shop) did an outstanding job fixing the damage someone did to my new car (hit and run). Ruddy and the team communicated often and I appreciate them explaining each step of the process in dealing with ordering parts and dealing with my insurance company. I picked up the car this morning and it looks just like the day I bought it! Highly recommend this shop, as well as Lenny and the team in Services as well.

  betty vertoli
4 months ago
Worse experience with these service advisors! They wanted me to sign paperwork for them to check my car and if it s not the issue stated in the special coverage letter they want to charge me $205 just to check it and takes 2 days. They didn t even want to provide me a loaner and I have 3 kids and need transportation. I kept telling the advisor before my mechanic even looked at it that the special coverage for the exhaust talks about the catalytic converter and plus if it is the catalytic converter they need to cover it. I ended up leaving since I can t be without a car and taking it to my ACE and GM certified mechanic who advised me the code my car is having goes back to special warranty and to call 1800 Chevy and they can set me up with a loaner.

  AD518
3 months ago
Carlos Martin provided the best customer service in and out, outstanding experience on our first deal with Bomnin Chevrolet West Kendall. If you re looking for a car look for Carlos Martin.

  J Veliz
6 months ago
Terrible. Last time I took my car for an oil change and my rear view mirror needs replacement. Car was dirtied by the workers. The service clerk Berrios did not even order my part. Mind you it's under warranty. Went back to leave my truck for warranty work Berrios said I had to leave my truck for a while and the offered no rental or loaner. Terrible. It's done on purpose to deter warranty work. Dont bring your car here they don't take care of their patrons. Every dealer in the past provides a loaner or rental.

  Steve Prescott
6 months ago
We're from California and were able to make an appointment easily online for an oil change and tire rotation for our Chevy ColoradoAndrea was our service advisor and took care of us professionally and quickly. Thanks Andrea!

  Roberto Borrego
10 months ago
No complaints, two different pick up trucks purchased excellent experience. Highly recommended..

  Alejandro Medina
3 months ago
Great customer service always attention fir me and my vehicle thanks Edgar

  happydogsinmiami
9 months ago
Collision center at this Bomnin Chevrolet west Kendal is THE WORST!!!! More than a month and still counting to get my car fixed. The lady that answers the phone never ever knows nothing. The person who s supposed to be in top of my problem barely answer the phone and the lady always says he will call me back with answers and NEVER did. I have been calling and calling to receive answers like the part has no came, the part came but is wrong etc etc I m not sure if all places are like this mess, I think we have become a third country world without notice

  Yeime Cardona
11 months ago
The team are a lier, they sold me a car one month ago, they did not give me a cat a same day because supposed to have a gas sensor broken, they were expecting a part, they have 3 fays my car on the store, they gave me a car 3 days later and they said , they ll call me back, never happend, we asked them to take a car for another dealer GMC they said is not possible, we still have car s warranty. We both a part pretty easy and final result was not the damages. I called many times just Yesterday I received a phone call and you know . They did not have any ticket or report about the damages. They sold me a broken car, they dont Don nothingService: Auto engine diagnostic

  Anthony Ruiz
4 years ago
Bought my brand new black on black murdered out chevy silverado here i love the truck to death and service was great ask for Maynel he will take care of you!

  82nd airborne ranger 501 screaming eagle
2 years ago
I took my car for service it was fast the paint on my vehicle is now protected with ceramic i just don't what ceramic is but is protected paint shine also is slippery nothing sticks to the paint

  Arthur Malaret
a year ago
Very great experience. The seller Michelon was there with me every step of the way, very courteous and helpful. I recommend him and the dealer as well. Everyone I came in contact were willing to help and friendly. Thank you Bonim Chevrolet .

  Frederico Castro
a month ago
That s the best dealer in Miami.Thanks Fran Gonzales, you are the best

  Joshua Romagnolo
a year ago
We had an excellent experience with Jose Rodriguez. He worked with us to get the best possible deal and to be in and out of the dealership as quickly as possible. We spent months searching for the right deal and found it here. Highly recommend

  j. salinas
4 years ago
Took my 2017 Chevy Silverado in on Oct. 8 for 3rd time to have issue with rear leaf springs taken care of. Dealer finally replaced the rear springs and everything seemed good. Last two weeks noticed a clanking sound from rear. Thought it was my equipment in storage compartment banging around. After further inspection, this is what I found (SEE Pic.). Apparently, the rear passenger shock was loosened to change rear springs and was not bolted back correctly and came loose and fell off.

  David Bacilio
a year ago
Nice service, great cars.

  Sachey Jones
a year ago
My experiences here haven't been great. I dropped my car off on a Monday and was told that it would be 2-3 days to diagnose. 5 days later, it was still untouched. 8 days later they finally had a diagnosis and are now waiting for parts. They don't offer any courtesy vehicles and I'm having to pay for a rental, on top of the repair. The biggest need for improvement is communication. The service rep NEVER answers when I call so I have to keep going there for any updates. I try to go to the dealer for major/serious repairs but I think this is my last visit here. Always a ridiculously long wait for diagnosis and repairs. Previous visits took 6 hours plus just to tell me what's wrong with it. Today I was told 3-5 days just to diagnose, not including the actual repair and wait for parts. The staff is fairly nice though.

  Anastasya
a year ago
I regret ever coming here for body work for my Volvo since they re an authorized dealer. The body work itself was good. However, the car took 1.5 months to pick up. The receptionist had a different story every time I called. I spoke to the advisor only twice and even that was a project. More than that, when I picked up my car, suddenly, my car says tire pressure system maintenance required, and when I dropped the car off. It had no issues which is crazy because I just got brand new tires at Volvo less than a month before coming here. It now also says Child Lock Service required and that was working perfectly fine before I left my car here.Horrible experience and considering that I had to drive almost an hour there, I regret the whole thing.

  lucmar49
4 years ago
We had a great experience with Mr. Tony Fernandez. He was extremely knowledgeable with all the cars that we test drove as well as all the discount incentives for new purchases. Jose, who assisted with financing was also extremely helpful in assisting the best plan for the family. Overall the experience was extremely pleasant, knowledgeable and did not drag on untimely. I will endorse the dealership and staff to interested parties and consider them for any future purchase.

  Shari Bernbach
4 years ago
I went in wanting to get rid of my car... and Luis Angel helped me with no problem! I was in and out with a car I was happy with.. and I am so comfortable with my new ride! I m so grateful for the guys who helped me out :) great service. Great employees. Great new car! Super happy with how everything turned out.

  Marilyn Alvarez
9 months ago
Edgar Berrios was an amazing service advisor. He washed my car and the wait was less than an hour.Services: Wheel alignment, Oil changeServices: Wheel alignment, Oil change

  Joshua Carr
4 years ago
Juan provided outstanding customer service, I live in Key West and wanted the entire process completed prior to arrival. Juan worked diligently in order to ensure that everything was completed and ready to go once I arrived. The entire staff was outstanding and I would recommend the dealership and there staff to anyone who is looking to purchase an automobile.

  Stephanie Correa
4 years ago
I am very happy with my car purchase, Tony Fernandez was excellent. He provided great service and was very professional as well as knowledgeable. I will recommend him other potential customers. I m super happy with my new car:)- Bertha Vivian Correa

  Redland Aquatic Distributors
2 years ago
Went there for service twice because the truck has a message to change the airbags for a recall but they keep claiming that s not an issue and every time I go they find something wrong that they want to charge an arm and a leg for. Took it for a second opinion to another dealer and they stated that there is nothing wrong with the truck except for the airbag recall. They are not honest.

  S I C I L I A
2 years ago
Excelente customer service, thanks to Franco D. Cantidad and Jose Rodriguez

  Julio Lucia
4 years ago
I had an excellent experience at your dealership on Saturday 25, 2020. I was so impressed by your extensive merchandise and was so professionally taken care of that I purchased a brand new Chevrolet Malibu.The gentleman who helped me, your salesman Mr. Tony Fernandez, was most patient, courteous and knowledgeable, very pleasant to deal with as well as the other two gentlemen who were also an important part of the sale.That proves you know how to treat your customers well so they can be very satisfied with your services and recommend you to their friends.Congratulations!!