I-75 Toyota of Lake City Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jeff Dyer
a week ago
Recently had an oil change at I-75 Toyota. I was greeted quickly by Service Advisor Chad Turner. I was told the service time would be around 1 hour. Was finished and out the door in 40 minutes. Chad kept me informed of the process and advised of needed and recommended services without pressuring me to commit to more work during the visit. He was friendly and professional. As always, the customer service waiting area was clean and comfortable. Excellent service experience.

  Penny Arnau
6 days ago
This is by far the best place for getting my car serviced. You might pay alittle more, but it is well worth it!!!! Raquel is by far the best service advisor I have ever encountered. She explains everything going on with your vehicle. And has very good relations with her customers. Thanks so much Raquel

  Linda Williams
4 days ago
Very professional service personnel! I received a video of the complete start to finish on my 4-Runner. When finished I received a call from Chad, letting me know my Four was ready! They had it vacuumed and washed, and my Four Runner was ready for pickup! Chad asked if I needed a ride, but I already had a ride planned. Thank you for a great experience at I-75 Toyota! I'll be back for sure!

  Miguel A. Rodriguez
a week ago
Chad is a great service rep. Very professional and caring. Appreciated the info and level of knowledge. Sadly the cost for maintenance, repairs and parts were way too expensive. Even the diagnostics was $200+, which sadly extended warranty did not cover it. I would suggest doing research online to look for parts and doing some of the service yourself.

  Tim H
a day ago
Service department staff were really helpful and knowledgeable. I had two Toyota Highlanders in at the same time and they took excellent care of them. Love the service videos to help me understand things I can do to improve my ride.

  Jane Beasley
2 days ago
Service was excellent. They were knowledgeable, helpful and patient. They answered all my questions fully and kindly. They also offered options for service and payment that I didn t know to ask about. I d highly recommend!

  JT Mahoney
a week ago
5000 mile service for our 2024 Camry. Easy to get an appointment. Got in and out on time. When we purchased this car in December our sales team promised us that we would get excellent service when maintenance was needed. A promise kept! Great job I75 Toyota.

  Debbie Nelson
a month ago
The Service Reps-are the best . They will walk you through under the Hood & From front to back underneath the whole body carriage pointing out any defects and anyExcellent conditions. And Ashley has been our service Representative for several years now she is amazing!! She will go above and Beyond for the Best ServiceTo meet your Needs.Thank you guys forMaking us feel we are with Family.

  Bobbi Martens
2 weeks ago
I am amazed at the service I got at I-75 Toyota in Lake City. I recently bought a used Toyota from a private seller. So I decided to take it to the dealer for an oil change. Ashley was so patient and kind to me, especially since I haven t been to a dealership in many years. Also, the place is so clean. The waiting room is laid out in such a way that you can either sit in an area so you can watch TV or there are other areas that you can sit and quietly read or even work. The snack bar takes up a whole wall, though I didn t go over there. The bathroom was so clean and beautifully decorated. Everyone was so helpful and kind. I love the video inspection of my car. Ashly printed out a list of things that needed to be done, but was not pushy about it. I will be taking my car back there for whatever it needs.

  Jade Hancock
3 days ago
Service friendly, helpful, and seem trustworthy. Excellent service and employees. I had some concerns after the business changed owners but so far seems as great as it ever was, for servicing. No idea on the sales side.

  L James Parham
a month ago
I ve got a great team looking out for me, Ashley & Quincy. I ve been diligently informed as to the conditions of which to be aware without salesman pressure of a service rep or tech to do it before it s actually needed. I appreciate that, it s just pure professionalism on the part of each.I traded an older Tacoma for the current one and did so with predecessor Rountree-Moore. I ll drive this one another 100,000 miles and come see you then for another.PS: the shuttle service is also great, thank you for that as well!

  Lynnda White
3 months ago
Last night I went in to see if I could get my oil changed. It was pretty late and my Service Advisor, Erica, was just ready to leave for the day. Thankfully she stayed about 45 minutes later to help me. She was very pleasant and helpful as always. I appreciate her ability to be personal and professional even when it s late in the day. Since the new owners have come it has been so much more of a pleasure than it ever was. I now feel confident to recommend I75 Toyota to my friends.

  Paul Dominguez Gutierrez
6 days ago
Been very happy with the last two services. The staff is friendly but professional. They are good at keeping me informed and seeing how I'm doing while I wait.

  JIM Evans
2 weeks ago
I had lost both sets of my truck keys. (Dumb yeah?) I called the dealer that sold me the truck in Jacksonville but they did not return NY call. I-75 Toyota called & texted pretty quickly. Nick had my truck towed, key fob ordered and key for programed in under 24 hours. This quick on a holiday weekend. OK, I am impressed.

  Jessica Fenton
a week ago
Amazing as always. Went for an oil change and to get a tire checked. They recommend what's due, but didn't push in it. Found the leak in my tire and put my spare on for me until I could get a new tire (under warranty elsewhere).

  Edward Algreen
a month ago
Excellent experience with I75 Toyota in Lake City. Raquel was my point of contact, a very thorough and timely individual. Although my car was delivered there by wrecker service, there was no emergency, as we have another family vehicle. They got on the job immediately and send me a video to review where the mechanic, Anthony?, showed and explained the issues needing attention. Well done team I75 Toyota!

  Wes C
2 months ago
I had much needed maintenance at I-75 Toyota in Lake city Florida andall the employees were very friendly and professional.. Ashley was the service writer.. She explained everything very simply and allowed me to make decisions about what maintenance I wanted attention to. I also found the maintenance technician to be very knowledgeable and professional.. I think the video they sent via text helped me decide. I give them 5 stars and I wish there were more businesses that treat customers like I-75 Toyota.. thank you very much

  Patty Kaman
2 weeks ago
Chad was very professional in taking care of my car and showing me information on what were other issues that are wrong. He provided options and upcoming sales to help with the monetary aspect, even offering your credit card with 6 months same as cash. I will definitely refer others to I75 Toyota! Thank you Chad for a wonderful experience!

  Lovisa E. Hurst
3 weeks ago
Always a great experience with the service department here. Chad Turner usually helps us. They will recommend services that are suggested for the cars usage and mileage, but don t pressure you to proceed. Thank y all for being awesome!

  Judy Forinash
2 months ago
Chad did a fantastic job, as usual. He is knowledgeable, careful, considerate, and thorough. We greatly appreciate him! I believe it was Andrew who did the mechanical work. The video presentation was superb and helpful. What a great team. We trust them!

  AC Bader
4 weeks ago
We were on a road trip when our car unexpectedly broke down (all lights on the instrument panel turned on and the car was shaking hard) in north central Florida at 345p on a Saturday. Fearing that most places would be closed, i called up this dealership that was 20 miles away to see if they could take us in to see what was going on. I spoke to service advisor Erica and explained our situation. It was already nearly four, and they closed at five, but made an appt for me. We backtracked and made it there by 430 avoiding highways. We were promptly seen, checked in by Erica, who listened to the issues, and got our car seen by the technician. Quincy came out within fifteen minutes to explain what had happened (buckled belt in rear tire), gave us a solution and some options. We chose to replace the tires, balance, rotate, all that stuff, and were out of there by 515p! We re currently on the road and have been driving for nearly an hour and it s smoother than when we left home! Erica and Quincy and the team at this dealership are awesome. Thank you for salvaging our day!

  William Segrest
a week ago
They provided fast and friendly service on my truck doing my oil change. They offer recommendations of other work that can be done on my truck but I deferred and I will take care of it myself.

  Angela Haney
a week ago
They were courtesies & very polite. They listened to my issues and repeated it to be sure they understood. When they were done, they showed me what was addressed. I am definitely coming back!

  Tammy Vidal
a week ago
Nick really went above and beyond to make our service experience a positive one. Great communication and exceeded the projected completion time:

  Elizabeth Torres
3 months ago
I took our truck in for the 10k service and delivery of the second key which was not given to us at the time of purchase due to a shortage. When we made the appt, we were told it would be a couple of hours so we made plans to drop it off. Chad was super helpful and knowledgeable. He went far above our expectations and had the work completed in the promised time. We would go here again for future service.

  Mary Little
a day ago
I am happy with the service that I -75 Toyota of lake City service has done they're the best and my favorite service manager is Raquel Bell she has been taking care of me for a few years she is well loved Thank you Raquel

  Eric Goodrich
2 months ago
I-75 Toyota Tacoma owner.I have leased and had service completed on my 2021 and a 2023 Toyota Tacoma at this facility.The service department at i-75 Toyota does a wonderful job, and I have never had an issue with getting my vehicle in there on time. Their service is expeditious and thorough, and I really do appreciate and enjoy the video shared with me that the service department captures of my vehicle explaining how the vehicle looks, and what if any issues are noticed.I would highly recommend that anybody in the area that needs service on their vehicle visit i-75 Toyota . The people in the service department are very friendly and accommodating, and the waiting area is comfortable and convenient.

  James Oberry
3 weeks ago
Pricing seems a bit high. An example is $20 to install windshield wipers when you could simply drive to any auto parts store for free. The service always takes exceptionally longer than they tell you. The service assistants are very friendly, but the service department seems to be easily distracted and forgets to complete tasks.

  Andrea Thomas
4 months ago
Fantastic! I cannot say enough good things. They resolved and repaired damage that was done by another dealership, damage that could have been deadly. So Thank you! Very helpful, very detailed, and Chad Turner walked me through the entire process and took care of everything. I definitely recommend them and will be returning to them for my service needs.

  Brandon Fletcher
3 weeks ago
Chad Turner was extremely helpful, knowledgeable, and personable. It's service advisors like him that make me want to come back when my car needs maintenance, knowing I'll be given 100% of the service department's attention. Thank you. I'll be back again.