NAPA Auto Parts - Key's Auto Supply, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  GREGORY MCCLOUD
4 months ago
Today was another great experience at the Key West Napa location. Went in for a car clothes hangar for an upcoming trip and one was found in the back room for me. You guys are appreciated

  Wandering Knapps aboard MV Illuminate
3 years ago
Great store. They are super helpful here. Will walk around with you and help you find what you need. We go here often.

  Pettyh
2 years ago
Very helpful and fair, only place that will do headlights for free in town. Thank you ! The manager and employees are all awesome. Oh and someone left half a bottle of windshield wiper fluid outside and they helped me use that too

  Shinpuru Media
2 years ago
Wife ordered products for an oil change at the Napa Key West location and was told it would arrive in 2 to 3 business days and that she would receive a phone call once it arrived. When she didn t get a call she phoned in to verify the items ordered had arrived. She was met with an employee on the other line who was unprofessional and rude to say the least. Very short and talked to my wife like a child, SUPER disrespectful. When my wife talked to the manager at the store the manager just shrugged and said ok and walked off not caring at all. I will not order nor spend money here ever for the remainder of my time here. She left and went to Auto Zone and was actually treated with respect and dignity, customer service was top notch, would do business with them again.

  Mark Slater
2 years ago
This is what you may call FANTASTIC SERVICE. I placed the first part of my order on line last night. A battery. I needed more. Then I called the store this morning and spoke to Olita. There was a change in the part number. I went into the store. Olita ordered 5 more commercial size batteries for me in seconds, not minutes! I was expecting to wait a couple of days for delivery. No! Same day service! TODAY. My order was ready to collect in ONE HOUR! Luois and Mike went the extra distance and delivered my order to the marina and they removed all the old batteries from my vessel. It was 91F and humid. Phew! Very hard work! Thank you Mike, Olita and Luois for such amazingly fast service. I recommend this parts store for their friendly and efficent service at prices everyone can afford. Wishing all the staff at this NAPA store much success!

  Corey
2 years ago
Great customer service. They didn't have a few things that I needed when I called and they ordered it that day and came in the next day. Overall happy customer.

  Randy F
4 years ago
This place is great. The owner helped us while we had transmission trouble while in the keys. He told us about Shifting Gears in Key West and was right on target. Thanks so much Napa. You guys really helped us out! -Blue Honda Odyssey

  Larry Lee Johnson
3 years ago
Great Auto parts store.Been purchasing various parts there for over 5 years.Employees will go out of their way to help find a specific parts for you.And place an order for an item that they don't have in stock and tell when it be in and notify you when it arrives.

  Brian VanderHorst
2 months ago
Nice and helpful people

  Tom Traynor
7 months ago
Had what we needed at a reasonable price. Great service

  Jeff Newhouse
4 years ago
Staff was helpful and friendly. The Big Pine key napa could take lessons from these guys. Cant believe it's the same owner. Need to clean house on big pine key napa and get the attitude out!! Drove 22 miles to key west instead of 7 to big pine napa. !!

  John Yates
6 years ago
BEWARE OF BECKMANS NAPAProfit is more important to Mr Beckman than his customers. They recently sold me a dead battery, then convinced me the problem was not the battery but something else. After many hours spent and dollars wasted trying to diagnose the problem, I discovered the battery was defective. When I returned to the store, they didn't have a replacement, and refused to refund my money. I then went to Sears where I bought their top of the line Die Hard Gold battery for $7 less than I paid for the defective battery at Beckmans. Sears promised to refund my money if it didn't work out. Problem solved. I then called Mr Beckman directly and asked him to refund my money. He refused. Obviously the money is more important to Beckman than you or I am. Be warned, and share this with your friends and family to protect them from this thief.

  Danny Beasley
2 years ago
Avoid this store at all cost. Have done business with NAPA for years. Will never set foot in this ripoff location again.

  Carlos Riascos
6 years ago
I order a spark plug and never arrived, kept giving excuses plus everyting is over price, i wish they have a walmart here and they can close all the little tourist traps down...

  Shirnell S
2 years ago
very friendly staff didn't have the battery I need it ordered it and had it in a couple hours

  Gregory Nakos
4 years ago
The manager helped me repair my bike tire which isn't in his job description! Awesome experience!

  kevin norris
3 years ago
Why bother ... everything they sell is available on line for less money ... and it ships right to your house. Don't think for one moment that they appreciate your business because they don't.

  Ron Colwell
6 years ago
Friendly and knowledgeable staff, reasonable prices, and most items in stock or overnight.

  vincent guerrieri
5 years ago
I needed a motorcycle battery and the motorcycle shop didn't have it, but NAPA did. Cost less than the online stores as well.

  Clayton Doudy
6 years ago
Very busy Saturday morning! The crew handled every customer with speed and precision! Thank you

  Kenneth Slitkin
4 years ago
Napa Auto Parts was excellent they were able to service me completely and had what I needed in stock

  tom barry
5 years ago
Knowledgeable counter people that care about your car and take the timeto explain to novices likeme whati really might need not what they want to sell me

  Ron Hignight
6 years ago
I have used NAPA parts dealers all over the place with excellent customer service - but not here .

  Jason McKinney
6 years ago
Go here for marine batteries. Got my Deka group 31 batteries here for over a $100 cheaper than Worst Marine.

  Jeoffery Thiele
5 years ago
Its NAPA, so as expected a knowledgeable staff that provides excellent customer service.

  Bruce Lieske
4 years ago
Great service and very knowledgeable staff!

  jay b
2 years ago
Local Favorite, everyone is very knowledgeable and helpful.

  Todd Moone
7 years ago
Tried to be polite but rushed!!! No parking and high prices. Go north!

  glenn ebaugh
5 years ago
The guys behind the counter were very helpful!

  Marilyn Brew
3 years ago
Affordable, friendly, efficient, and competent.