O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  yakar Gollarza
2 months ago
I visited the O'Rally store (university dr with Stirling rd) today Wednesday February 14 at 6:25 pm, I went to buy a tool to install some spark plugs, I told the salesperson who spoke little English to help me find the tool. He told me in English that the tool was over there, pointing, but among so many aisles I couldn't find the tool. There was an older African American person, who I imagine was the manager. He yelled at me and looked at me very angry, saying and pointing out that the tool is over there, but they never helped me get the tool and he kept yelling and it bothers me that a store employee doesn't help his customers, the worst thing is that he he yelled several times angrily, I turned around and left and told him he was not a good person, I came from another auto parts store where they treated me very well, but they didn't have that tool, that's why I decided to go to O'Relly to buy it, after I left O'Relly at the wrong time. I went to Autozone where I got the tool, with the kind help of a salesman. These things give a bad image to a store that I consider a good store but they should select their managers.

  Lizzy R B
2 months ago
During the evening of Jan. 23, 2024, I had a situation which my car battery was bad. Shanti (employee) was kind to help me find a battery. Although O'Reilly staff does not replace car batteries, they provided me the tools and gloves. I was able to have the battery replaced and head home safe. Thank you for being kind and providing good customer service!

  Russell Emery
8 months ago
Definitely stay away........I went here for windshield wiper replacement. This company, like the others, advertises free wiper installation. Nope, they refused.I walked into the store and greeted the 3 employees. NO ONE spoke. The store was EMPTY, I was the only customer. There was an older employee sitting on the counter nearest the door, he didn't even make eye contact. The man that did look at me was named Grady, so I addressed him. I asked if they installed their wipers and he said "Maybe, if they're the hook arm type". He then began to look up the correct wipers. He pointed down the wiper aisle and gave me the parts numbers. I have to get them myself? Yes! Ok, I did. While I was looking for the correct wipers Grady was shouting directions to me "go to the left, not those the next ones" He knew EXACTLY where they were, just didn't want to make the effort. I went back to the counter with the wipers. Grady began to ring up the wipers, then said to me "I'll show you how to install them". I asked him "you're not going to install them?". He said "no". I took the wipers back to the aisle and placed them back where I found them. I then thanked Grady for his time and left the store.I would need negative numbers to rate the customer service here. Below zero. Out of three employees, only one would speak to me in an empty store. And the person who DID speak to me....no smile, no greeting, his tone was flat almost as if he was annoyed I was even there. And, he refused to fulfill their advertised wiper installation. Upon my arrival, I did not yell, curse or behave poorly. No reason for their poor service.I learned my lesson, never again.Note: nearby is an Advance Auto parts store. I went there, and literally 15 minutes after leaving O'Reilly I had new wipers, INSTALLED, at Advance Auto. Please see their review next.

  Richard Nieves
5 months ago
The person behind the counter, her name was Monica, was very nice and knowledgeable, got me everything I needed with no issues, would go back

  Charmane Smith
4 months ago
Mario was super kind! Quickly helped me get what I needed and installed my windshield wipers.

  Ernestine Morales
5 months ago
A good place to go get the parts for your car staff polite have many different parts, bolts, light bulbs, and more

  jsanti2000
a year ago
Modern item there I couldn't install it with the tire company. Easy process the lady Blanca was very nice and funny. Just got a good attitude give me a refund no messing around no wasting people's time. Good place to come shopping

  Shane
11 months ago
Most auto part stores make promises via advertising? However they don t deliver on what they advertise ! I was shopping around for wipers and to be installed and found it hard to get this service ! I stopped in at O Reilly copper city met Mohammed the manager was so amazing helped me chose the best wipers for my VW and happily installed them such a nice touch to offer and deliver on your promise! Thank you Mohammed and OReilly auto in Cooper City !!

  Thomas Randall
5 months ago
Battery tested good, no harm, no foul. Great service...

  Tom A
a year ago
I visit their site for Motorcraft Yellow anti-freeze. I enter my address and this store indicates "free pickup, in-store today." I visit the store on Saturday morning and they don't have it in stock, but they say it can be delivered and picked up after 3pm. No problem... i pay and they say they will call me when it arrives.I get no call and decide to head to the store after 4pm, and the order is ready. I then notice it is Motorcraft Gold and not Yellow. They then place another order and state it will be ready on Sunday after 12pm.On Sunday, I visit at just before noon and it isnt ready. I am told it will arrive between 1230 and 1pm. I then return at 1pm and they tell me it isnt there because the other store sent Gold instead of Yellow, but now they can have it by Tuesday.I received my refund and spent 30 seconds ordering from Amazon for $7 less. It will on my doorstep Monday morning at 7am.As much as I want to support a local store, I can't after no calls and complete indifference to making me drive to your store 3 times. You can do better, O'Reilly.

  Claudia Rodriguez
8 months ago
The staff ia really friendly, I didnt know wich was my motrocycle oil, they helped me out with that !Great service !!

  Carlos Gutierrez
3 years ago
I came here for the first time today to diagnose and (if needed) swap out my battery after having to jump it earlier in the day.A guy named Jesus greeted me at the door and was super helpful, testing the battery, showing me the readings, and then installing a new battery. Truth be told, with the battery being 6+ years old I knew it was the source of my problems but I appreciate him taking the time to diagnose the issue instead of outright selling me something I might not need.He also helped me find a better detailer for my matte black car and a few other things I had been putting off while there.Great service and staff going the extra mile so I'll definitely be back.Thanks O'Reilly!

  Sonny Martz
2 months ago
Had the part I needed when no one else did

  Haley Eazor
4 years ago
Carlos was great. I had a headlight out and he gave me several options as far as pricing and what I really need. He then helped install both new headlights. I recently lost my father so I don t think he realized how helpful/emotional that was for me because every daughter calls their dad when something goes wrong with their car. I couldn t thank him enough.

  Christopher Hormaeche
a year ago
Couldn t find a part I ve been looking everywhere for and a knowledgeable employee gave me an alternate solution for my problem. Great service.

  Richard Chappell
4 years ago
Look I've been working on cars since I was a kid I'm now 50. I've dealt with every Auto Part place that you know about and some you've never heard of every junkyard backyard you name it. These guys get it right every time. The manager is outstanding he knows what he's doing he knows about the parts he knows about cars and he sure as hell knows customer service. I won't go anywhere else for my personal vehicle or our trucking company good work guys I'm so impressed and I'm one of them people that come in looking for a problem because I'm used to their always being one. LOL not here glad to have you in our neighborhood!

  Joe Chiarella
a year ago
Called for a part. They said they didn't have it, but could get it by 2:30. Went there and waiting until 4pm.... No part and nobody tried to find out where it was. Went o NAPA and they had it in stock!

  H
2 years ago
I had to buy an starter for my vehicle the old one went, had to bring the old starter as a core or they will charge you for itHad to pay an mechanic to install it , it cranked up the first day, after the second day on my way back from lunch when I tried to start the car there was this whirring sound , it turned out the starter was an defect, had to call out the remaining day to have my car towed and rehire the mechanic to take out the defect starter, I went to the store with the starter and asked for a refund, they didn't have my old starter and I end up have to pay for another starter + core charge elsewhere .What a waste of time and money.This will be my last time getting any parts from this company.

  Mike Pappas
4 years ago
Store was not too busy but fully stocked and organized. The staff was very helpful and decided to look in the computer for what I was looking for even though it was not stuck on the Shelf. It was a better experience than Advance Auto Parts

  Pedro Cruz
a year ago
Horrible place had to wait 20 minutes just to pay for an item . Employee's just walking around not trying to help.

  Miguel Morales
a year ago
Always have my parts. And the customer service is great and friendly.

  Sonia Cevallos
a year ago
Thanks to the staff that was very helpful, courteous and very efficiently resolving my problem.

  Barbara Yakin
a year ago
Good service checked out my service engine light very polite and professional

  H2o Marine Service
2 years ago
Very organized helpful seems to have or get whatever you need in good quality

  Paulo Ramirez
a year ago
Found the parts that I needed for my Civic. Great customer services.

  Rafael Morales
2 years ago
Extremely overpriced. There's a reason they pretty much always have what you need. They have the highest prices.

  Felipe Perez
2 years ago
Terrible customer service if u don't have a mask the heavy set guy in the front kicks u out mask mandate been lifted take your business elsewhere this ain't china.

  gonzalo garcia
a year ago
Needed a new battery. In and out in 19 minutes max. Installed.

  Annette Bailey
4 years ago
went to miami gardens location Gustavo ang gastova junior was very helpful great customer service went above and beyond to help me .. great service

  John Machonis
a year ago
The front countertop guy was Top Notch very helpful