Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Marlon Torres
2 weeks ago
I got there for an oil change, and they said: "Oh, I am sorry. You need an appointment for it, and our next available spot is in 2 weeks." Are you for real! Well, I also tried to call them and guess what happened? Well, look at the picture and see how many calls I did, and none of them was answered.

  Maelene Climent
5 months ago
I stopped by the service center at Walmart and the lady at the desk got me in to get my lug nuts re tightened because they where so loose I could losen them with no effort at all and when the worker named Carlos was looking at my car he started talking about me in Spanish to the lady at the desk and I understood what he said. He was very disrespectful and kept questioning to help me he refused to listen to me and I told him the problem and that this service center was the last place I came to get my tires serviced and Carlos refused to help me he was coming at me in an aggressive hostile way and not professional at all. He refused to help me and I had to leave with loose luggage nuts on my car which could have fallen off at any time. I was told by Carlos s they do not use an impact to tighten the lug nuts and they hand tighten them and they are not torqued to the specifications they need to be at. He got nasty with me and refused to help the situation and get me out in a timely manor. I was waiting for an hour going back and forth with Carlos while the whole time he continued to refuse to tighten my lug nuts for me to be on my way. Carlos did not get paid any more or any less to help me out and I told him I have warranty for the work I was provided and Carlos still refused. He was so unprofessional and he is a safety hazard to have working at a this service center if he can t fix a problem that was brought to his attention. This problem could have been solved in less than 15 min but he refused and wasted a whole hour of my time instead of professionally handling it. I would not allow Carlos to touch my car in the future as he is a liability to myself and Walmart customers if he can t fix a simple problem like lose lug nuts.I tried calling the store manager or supervisor and no one answers the phones. That s why I m writing this review next call is going to be Corporate. I shouldn t have been treated this way when I paid for this service and bought all 4 tires there.

  Dr. Mario Marini (Dr M)
5 months ago
I went there to buy tires they told me I had to make an appointment first. I just called now 3 times. Nobody answer the phone, I was ringing about 3 minutes each time !!

  Ronit Naccache
3 months ago
Terrible!! You try to call and no one EVER answers the phone and when you get there they tell you, you need an appointment!!! Really ? Then answer your phone !!!

  Band of the Hawk
8 months ago
Zero stars. I showed up at 520pm but they refused to take my vehicle since they were closing at 6pm. All I needed was a patch for my tire, which I had purchased the road hazard warranty. The guy told me to just put air and that it should be OK. If I get in an accident, I will definitely sue.

  Jordan
8 months ago
Very nice mechanic man, was straight to the point. However, the people who gave information over the phone was misleading and they put you on hold for 2.5 billion years. (Not sure if it was this location that I was transferred to)

  Julio
5 months ago
Really disappointed i was calling for the past 3 days to make an appointment to install my tires and they never answer any of my calls, very disappointed at Walmart

  Jose Ponce
a year ago
I had one tire leaking around the rim slow leak. It was a Douglas tire I had purchased previously and they repaired free of charge with no appointment and after waiting for 90 minutes. Nice concerned about the customer is appreciated bottom line!Jose Ponce03/06/23

  Victor Gaines
5 months ago
Everything was available check out was good but could have been better

  Waris Siddiqui
6 months ago
Good place, good staff, but they don't care walking customer, they provide services only for appointment customers.

  Franz Parra
7 months ago
They damaged my rims, maybe dropped them off, and now my car is shaking with new tires. They said that old tires auto balanced over time. Kind of crazy, right?

  monica frias
a year ago
I have been coming to this Auto Center for 20 years and it just has gone downhill. The service is so bad, I always come before they open and it is taking up to 3 hours for an oil change. They need younger blood, these mechanics are always talking waking around and forgetting about the service they provide the customers. Time for me to look for another place to get my car serviced

  JD G
a year ago
After waiting over half an hour for a fishing license, my wife and I were given the incorrect ones. We ended up paying over $40 for something that should have been free.

  emilio teran
6 months ago
This place sucks, they have me waiting for two hours just to tell me that can t complete my service. Never go there

  Joe
4 years ago
I've gotten my car serviced here for oil changes, tire rotations, & balancing many times. The actual service on the vehicle is fine & prices are cheap. However, don't expect any kind of customer service whatsoever. I've been told I would receive a call once the vehicle is done on multiple occasions & it has yet to happen. Even when you call on the phone nobody ever picks up. I've complained to mgmt. before regarding their lack of staffing in the auto center desk but nothing has been done. Wait times can easily reach 4+ hours on a vehicle & it can really be a hit or miss when you arrive expecting the car to be done.

  Bear
3 months ago
Didnt have my tire in stock.

  Armando Rodriguez
8 months ago
This store has the worst Customer Service !!! They tell you to call for a appointment but nobody answers the phone !!! How does that work !!! Keep up the work

  Fabien Tassy
2 years ago
I blame myself for coming here on 3 different occasions. Thats on me.The first time I came my wife had an emergency flat so we brought it here and they took 5 hours to replace it. But since it was no appointment I understood.I came back here on 6/15 I had a 7am appt for 3 tires. I ordered the tires online and a hour after of me waiting the gentleman calls me and tells me that walmart.com sent the wrong size tires. I ordered r16 and they sent 17 s for all of them so I had to replace 1 tire (all they had in stock) and ordered the other 2 and made a 7am appt for 6/20. I come in on 6/20 and no one is in. The manager tells me they dont open the auto center til 8am but You ll be first . Like obviously dude. Like I said jokes on me. You save $20 with walmart but honestly it isnt even worth it. Ive waisted for 3hrs over two day span just to replace 3 tires. On top of it all my tire pressure system warning is on upon leaving. They arent sure how to fix it.Marlon was running the desk, he is GREAT, he was nice everytime ive worked with him and he literally was the only bright spot in all of this mess. Marlon deserves accolades, especially for all the mess Walmart makes him deal with.

  Emerald China
4 years ago
The service was good... Good tires at a very good price. 5 stars weren't given because in previous occasions the person or people working on the car is sure to put spare tire back and trunk is back to it's usual self. Unfortunately, this time I had to fix my trunk to put jack back into place with spare tire.

  Jose Gonzalez
2 years ago
The worse customer service. I have been trying to call them alllll week to make an appointment they don t answer the phone.. when I m person and u would think they were busy but no 3 of them just chilling in the there not a care in the word about any customer that walks in no greeting nothing after 10 minutes the small guy comes and says how can I help after discussing in front of me for 10 minutes how they were going to check out another employees car I advised him i needed two tires they said they had the tires but couldn t install them because they are booked today and I would have to make an appointment .. but yet they there discussing how they gonna fit in time to check out another employee car alll in front of the manager Chiquita.. who acted like she couldn t and didn t want to do anything to help out. How can u call and make an appointment if they don t even answer.. and Chiquita should be far from a supervisor she gives the impression that she is not helpful at all she could ve at least offered an appointment for another time instead of not even acknowledging their was a customer there. Very unprofessional and bad look for Walmart and they just opened this auto care center.

  Judith Mejia
5 years ago
Unacceptable!! I only came for an oil change and waited more than 5hrs. It's no joke! My car is on a lift for more than 4hrs an no one is even working on it. I asked to the personal that is in charge about the waiting time and there answer was.... Isn't reason to wait like that because is no more than 20 minutes for service.

  James Miller
5 years ago
Helpful people that know what they have and service they provide. Great price on tires. They were very busy but got me out in 2 hours. There is a waiting area with chairs and coffee and you got the entire store to kill time in.

  Cristhiam Ramirez
5 years ago
Rude, they did not even acknowledge d my presence even though I was waiting in line for about 35 minutes. The staff wad just having conversations and o ly 1 staff member taking care of customers. I normally understand if it is busy but there was only 3 customers including myself. Lime i said, 1 staff taking care of business and 2 staff members getting paid for not doing anything. I guess Walmart does not really care about customer service that much if they allow its employees to do this.

  Jay D
a year ago
Took some time but I was able to walk in and get my oil changed same day no appointment needed.

  NAYRA LEMUS
4 years ago
if I can give a zero star I would. the wait was very long then they came back saying there could not take any more cars. it was 4pm the google website says closing time at 7pm. they should put a sign up saying close at 4pm. I went 3 days in a row with the latest time at 5 and the were also close all 3 times. wow

  Pedro Camacho
6 years ago
Every time I come here. The service is great. They usually have me out of there under 45 minutes. When calling it is a bit hard to get someone on the phone. But if you go there in person they are all very kind in helping you in the quickest way possible.

  Steve Stacel
a year ago
Their service is excellent. I came on for a full synthetic oil change and a tire rotation. They are fast, professional and courteous.

  Randy Castro
4 years ago
I came here expecting to have my oil change completed in 1 1/2 or less (as I was told by Jaye and Melanie). I am still currently waiting and it has been 2 1/2 hours and counting. The best part? I ARRIVED AT 7AM WHEN THERE WERE NO CARS. I am never coming back here again.

  Tammy Mckinnie
5 years ago
Yesterday I special ordered a full set of tires for my car. E went outside to confirm the tire size after me telling him the size. He wanted to be sure. Great, or so I thought. This morning I learned the tires were ordered the wrong size. Leaving me in a bind and EXTREMELY inconvenienced! CHIQUITA was awesome this morning! She ordered the correct tires, promised to follow up with me, assured me all will be made right, and I am currently waiting on her manager to contact me. Chiquita provided STELLAR CUSTOMER SERVICE and I have no doubt she will do all she said she would do! She dealt wonderfully with an upset customer(me), and I applaud her CS calming skills! ***ONLY because of CHIQUITA I wish there were 6 stars!!!!***

  Peter USA
6 years ago
You get great products at affordable prices. Also, when you buy batteries you get a better warranty than at other shops. Any battery is covered with a one year warranty and you can return it for any reason with a receipt within the first thirty days. They have a large selection of batteries including marine grade, for RVs, recreational vehicles, motorcycles, etc. This is MY place for batteries at any time!