Hyundai Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rosalie Miller
2 days ago
Left my Tuson there all day for several repairs. Went back at 4 p.m. and - after waiting half an hour - was told they'd "forgotten" about it and hadn't done a thing. They offered to not charge for labor if I brought it in the next day. I'm taking it somewhere else.

  Gary Ihas
a month ago
Fast, and good, service. They seemed to have gotten beyond their staffing issues. Took my car right on schedule and did the maintenance quickly. I did have to ask to have the car washed.

  Dalton Ringey
5 months ago
Multiple people lied about how long a service was going to take and then laughed at me for being angry about the lies. Then threatened to call the cops on me when I pushed back against their inappropriate and unprofessional behavior. Don t come here unless you absolutely need to.

  Dani Hulvey
2 years ago
I've been here multiple times and I've been talked down to or treated rudely for most of the interactions I've had with the staff here.I've brought my car for a complementary oil change twice. The first time it was fine until I got home and noticed a new scratch on my car. I complained but to no avail. The second time I came back as per the recommended mileage on my sticker and they gave me a hard time because I came back too soon. They tried to charge me and told me that I'm getting extra oil changes even though I did exactly as I was told in when to return. The woman I worked with was very nice and helpful, but the man she called over to help her was rather rude and told me I didn't know what I was talking about.The last time I brought my car here and will be the last time I ever come here, I had a rattling noise I wanted them to check out but didn't know the source of it. The guy who checked me in was an older skinny gentleman maybe his name was Kurt? He was pretty rude and snarky when listening to my concerns. So they took it in, couldn't replicate the sound and told me nothing was wrong. I traveled out of town later that day and the noise came back, and while examining my car I noticed 2 new scratches on the side of my car as well as the source of the noise. I Fixed it Myself. The noise is gone now.I won't take my car back here ever again, especially with new scratches appearing on my car nearly every time I get it back.

  Carrie Hoffman
2 years ago
Want to make an appointment? Don't worry, you'll only have to call 3 or 4 times to do so, and no, they will not call you back. Nor will they call when a part they ordered for your car comes in. You get passive aggressive texts stating that they have attempted to contact you 4+ times with no response, which cannot be validated by phone records...because it's not true (no attempts made). Call back, get voice-mail. No one will return your call. No updates on service; they leave you hanging throughout the day on the goings-on of your vehicle. You call them. But unfortunately, they are the only hyundai dealer in the area...so you're stuck with them for recalls and warranty repairs (their attitude reflects that...where else are you going to go?).

  Will Rodz
2 years ago
Great staff and service even though the turn-around times for service are seriously impeded by the fact that they are extremely short staffed. I have been a Hyundai customer for years and never before have I had to wait all day (literally) for a simple oil change and tire rotation; twice in a row. I have serviced my vehicles in several other Hyundai dealerships and the most I ve had to wait for an oil change is about an hour and a half. Usually without any appointments.They really need to hire more service staff. Being the only Hyundai game in town makes it worse for the customer since we got no other options.

  Leslie Bell
4 years ago
Last time I came to Parks Hyundai I stopped coming because of the unprofessionalism on the floor. However, due to recalls for my vehicle, I had to go back to Parks.So I bring my vehicle there on Wed, they "repair" the 2 recalls and as I'm trying to leave I see smoke coming from my tailpipe. Initially I think, well they said they ran it through the carwash, maybe just a lil smoke from the water. I drive a couple feet further and the amount of smoke increases 10 fold. I immediately turn back around. So, I come back to where I left literally just 3 minutes ago, the workers see the smoke and ask ME what happened. Ummm, whatever happened, I surely couldn't have done it in the THREE minutes it took me to go to the end of the parking lot and immediately turn around.So now, having brought in a car that was fine before I came and that they just also declared fine from their inspection, I'm sitting wondering what the heck just happened. To say my confidence in the service department is at a 1 out of 5, is being generous at best. I should have taken my chances with the recalled parts not being replaced, as the car was not giving me any trouble. Now I'm looking at Parks with a tremendously skeptical look. Just what did they do? Or not do? I may never know the answer to that question but here is what I do know, certain places will freeze over before I ever let them touch my vehicle again. This was a do-over experience, after I said I'd not be back. And they FAILED! And while they were actually very professional and polite on this visit, it means absolutely nothing if I can't trust the quality of the care of what I'm driving! People need to know their vehicles are in good, safe hands. My confidence in this establishment has been completely eradicated. There is no coming back from this. Especially since I feel for safety sake that I need to spend even more time and take my car to my mechanic to be checked. Thanks for nothing Parks!

  Blaine Downing
3 years ago
Waited for two hours for an inspection on a recall. Nothing further was needed. Asked for a car wash but said it's a wait as well. This place is always very slow. Only about 3 others in waiting room area during my time there.

  Lauren Martinez-Riera
10 years ago
I took my car here for an oil change, tire rotation and to have my hood latch looked at because I couldn't pop my hood. They performed the oil change and tire rotation and told me the hood latch was broken. They said the part would cost $16 and they wanted $175 in labor charges! I told them no and took my car to a reputable, local shop. The local shop looked at it, found it wasn't broken, there was just a piece of plastic blocking the release. The local shop fixed it for FREE! I'm never going back to this dealer again.

  Ruut Thompson
6 months ago
I like the service department people. Not the cars.

  Gavhriel Young
a year ago
There isn't a phone number that connects directly with the mechanic and I have to go through the answering service, and hope someone calls me back.

  Jim Binion
a year ago
Michelle was very helpful even though it was a Saturday right before closing.

  Aljazi
4 years ago
Very slow service, I came only for oil change, had a scheduled time and waited for 3 hours this is my second visit and will be the last.

  Rudy Porter
10 months ago
Great service and friendly atmosphere!

  Moses Rivera
6 years ago
Been going here since 2014. Great service.

  Stephen Clarke
3 years ago
Nice people, great cars, nuff said .

  Rhyx Com
8 years ago
Friendly service writers and great technicians.

  maritza grey
6 years ago
Very good and quick service

  Ashley
4 years ago
Amazing service on the regular

  Rebecca U
6 years ago
The WORST Hyundai service center

  Patsy Clifton
2 years ago
Terrible.

  CARLOS PICA PEREZ
7 years ago
GOOD ATTENTIONBUENAS ATENCION