BMW of Fort Lauderdale

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Shannon Grimm
a month ago
So glad I am now apart of the Holman family! My entire experience with BMW Ft Lauderdale was incredible. My salesman, Sam Reidelman, was incredibly helpful without being overbearing or pushy. He helped me every step of the way and was willing to work with me until we found the perfect car for me! (And yes it took nearly a month for me to make up my mind.) But the wonderful experience didn t stop there, as every employee who I interacted with was warm and welcoming. Including both the GM Keith and Warren in financing.On top of the incredible staff, the facility is immaculate and well maintained. Offering a mainly indoor sales experience.I really can t speak highly enough to the level of customer service and experience that I had while at BMW Ft Lauderdale. You truly do feel apart of the Holman Family.

  Rony Jimenez
3 weeks ago
Extremely happy with the service provided. Thomas Luciano was not only patient, honest and respectful, but most importantly he prioritized all of our requests. I am located all the way in Boston, MA. They had the exact package and color combo we were looking for in the X7. He accepted our trade and made it all happen in less than two weeks for us!I couldn t be happier with his professionalism. I would recommend him to ANYONE looking for a BMW. It s true when they say you get what you pay for from the experience, to the service and quality of the ride. Thank you again Thomas. You and your team have been great.

  Alexandr Zaleskih
4 months ago
I highly recommend BMW Mini of Fort Lauderdale and Kris Mroz, the car sales manager. He expertly guided me through the car-buying process with clear communication. If you're looking for a friendly and knowledgeable car sales manager, Kris is the one to go to.

  Jose Gomez
a week ago
This has been the BEST car buying experience we have ever had. Randy our sales advisor was amazing, he was very knowledgeable and gave us the best price we could find. We will definitely be coming back in the future and we are definitely recommending BMW of Fort Lauderdale to our friends and family.My wife and I are completely shocked of how smooth and fast our buying experience was.

  N A
a week ago
Jonathan Carvalho, my service advisor, makes everything seamless and easy for me. I really appreciate the videos from the mechanics/service technicians and they re very detailed. Finally, even the drivers bringing the loaners are kind and professional. This BMW dealership is doing a great job and I truly appreciate how easy you guys make it for me to get my car serviced!

  Araz Garayev
11 months ago
A real nice dealership with lots of available cars. Justin was very helpful and answered all of our questions regarding our test drive. The place is easy to find, has a covered parking garage. Coffee, snacks, water and etc., are available inside for guests. The staff are very nice, right when we were leaving the dealership, our own car s battery died and one of their employees Tod was his name I believe was very kind to help us to jump start it. A great dealership with real nice staff!

  Alexandra Kennison
2 weeks ago
The customer service, ease of filling out paperwork and assistance was incredible! All of the employees take pride in their work and help the experience amazing! Special thanks to David and Mike, they did a phenomenal job with all of the paperwork and making sure the car was all set up when I got there. Mike even did a big reveal of our car for us which was super special!!!!

  Denis P
8 months ago
Outstanding Service Experience at BMW of Fort Lauderdale!I recently had the pleasure of visiting BMW of Fort Lauderdale for a service appointment, and I must say, it was an exceptional experience from start to finish. The level of service I received was truly outstanding, and I couldn't be happier with my visit.First and foremost, the staff at BMW of Fort Lauderdale, particularly my service advisor, Tom, went above and beyond to ensure that all my needs were met. Tom was incredibly knowledgeable, professional, and attentive throughout the entire process. He patiently listened to my concerns and provided me with detailed explanations of the necessary repairs and maintenance. Tom's dedication to ensuring my satisfaction truly made me feel valued as a customer.Moreover, I was delighted to find that the dealership had a comfortable and well-appointed waiting room. The ambiance was inviting, with plush seating, complimentary refreshments, and a clean and modern environment. It made my wait enjoyable and stress-free. I was able to relax and catch up on some work while my vehicle was being serviced.To my surprise, Tom even organized a Lyft round trip service to a nearby restaurant for me. This thoughtful gesture allowed me to make the most of my time while my car was being taken care of. The convenience and attention to detail demonstrated by Tom and the team at BMW of Fort Lauderdale truly set them apart from other dealerships.Lastly, I was pleasantly surprised by the reasonable pricing of their services. BMWs are known for their luxury and performance, and one might expect the associated maintenance costs to be exorbitant. However, I found BMW of Fort Lauderdale's pricing to be fair and transparent. They provided a detailed breakdown of the charges, and I felt confident that I was receiving excellent value for my money.In conclusion, my experience at BMW of Fort Lauderdale was nothing short of exceptional. The service provided by Tom and the entire team was top-notch, demonstrating their commitment to customer satisfaction. The comfortable waiting room, the Lyft round trip service, and the reasonable pricing further enhanced my overall experience. I highly recommend BMW of Fort Lauderdale to anyone in need of professional and reliable BMW service. They have undoubtedly earned my trust and future business.Thank you, BMW of Fort Lauderdale, for providing me with a truly memorable service experience!

  Amit Hirani
3 months ago
We were attended to by Thomas Rodriguez. He was very patient and cordial right through. He should us all the vehicles that we showed interest in. Was willing to work to fine tune the purchase. He was extremely helpful and soft during the dealing. He was quick and efficient. I will highly recommend that you ask for Thomas if you are looking for a pre-owned vehicle. Nice salesperson, not pushy like many.

  Jorge Milanes
3 months ago
I bought a BMW x3m, Less than a month ago I purchased the vehicle from an authorized BMW dealer located in BMW Fortlauderdale, Florida. I've used it just under 10 times. And it was already damaged. When I bought it they told me it was in perfect condition according to them. When I turn it on in cold star mode it makes a noise; as if it were an old tractor. The worst part of the case does not lie there, it lies in the fact that I have already taken it to several BMW dealers and they returned the car to me. Why don't they know how to fix it! It is covered by the warranty and they give me the car telling me that they do not know how to repair it. THAT IS, BMW DOESN'T KNOW HOW TO FIX BMW! ON THE OTHER HAND I LIKE AN M CAR FOR OVER $58,000 AND IT DOESN'T WORK WELL! I WILL ALREADY BEGIN A LEGAL PROCESS ALSO, I HAVE ALREADY STARTED ASKING FOR HELP FROM PEOPLE WHO CAN HELP ME PUT THE CASE IN LOCAL NEWSPAPER, SOCIAL NETWORKS AND OTHER MEDIA; IT'S NOT FAIR THAT THEY PLAY WITH PEOPLE LIKE THIS

  AOS Manager
a week ago
The service department is truly outstanding. Everyone is super friendly and easy to work with. My service adviser Wesley Meeks always goes above and beyond to take care of my vehicle.

  Nicole Lewis
a month ago
I recently had the pleasure of visiting BMW of Fort Lauderdale for a routine service appointment, and I must say, it was an experience worth sharing. From the moment I arrived, I was greeted with warmth and professionalism, setting the tone for what turned out to be an exceptional service encounter.Darrell Raines, my designated servicer, deserves special commendation for his outstanding assistance. Not only was he exceptionally knowledgeable about BMW vehicles, but his attention to detail and commitment to customer satisfaction were truly remarkable. His expertise instilled confidence in me as a customer, knowing that my vehicle was in capable hands.What truly sets BMW of Fort Lauderdale apart is their unwavering commitment to customer service. Every staff member I encountered exuded professionalism and genuine care, creating a welcoming atmosphere that made my visit a pleasure from start to finish. I highly recommend BMW of Fort Lauderdale to anyone seeking top-notch service for their BMW vehicle. Thank you for a truly exceptional experience.

  Annette Stuckey
3 months ago
This dealership is one of the best I ve visited. We were greeted right away. The person who greeted us was with a customer and promptly found someone else to help us. Vaso came right away to help us with the purchase of an X3. He was wonderful to work with. He is so friendly, caring and passionate about the BMW brand. I will definitely recommend him and this dealership to others and will likely purchase another vehicle from him in the future.

  Melissa Toledo
5 days ago
Had a pretty mid experience at bmw, I was greeted by a rookie salesman who introduced himself as Julio Blanco and presented himself as soon as you get on the floor, on the first desk. He seemed uninterested in the sale as I may look young, but never judge a book by its cover because I actually make $10k monthly and can easily pay this car. First part he messed up was making me walk the parking lot alone, looking at the car options. This builds no rapport with your customer and immediately made me not want to give him my sale from the beginning. Then he began to kind of be little and give me a little bit too much attitude for my liking, and then low and behold I realized his neighboring salesman (the second desk, since his is the first) had 10 trophies and Julio didn t have a single one. I realized he is new to selling and if I have to give someone who is representing such a big company, any piece of advice, as I am in sales as well: always take your time with people(it s better than twiddling your thumbs at your empty show room, I was the only one there) and try to build a connection. Because even if that person doesn t work out, they might bring u 20 people, who knows their connections! Anyway, not that I want to teach someone who treated me like a scum bag anything, but the guy barely said bye to me even when I decided to leave. Poor service brings poor future. Be better

  Wendy Delfino
5 days ago
I would like to recognize my Service Advisor, Tom Ignizio. He was very knowledgeable and super helpful. I felt very comfortable doing business with him and BMW of Fort Lauderdale.

  kenneth dean lorber
3 months ago
Superb on every level. Gabe and Frank and David in finance all made my experience fun and efficient. Gabe and Frank have taken care of my car leasing for almost 20 years and I will continue driving from my office in Miami (2 blocks from Braman) to do business in your dealership hopefully for years to come. David was also delightful too!. Great guys, all of them. Thanks

  Leah Campbell
3 weeks ago
Jay Kelvin is the BEST! This was my second purchase with him and it was seamless, thorough and concise. He is very patient and goes above and beyond! Warren was helpful as well. Thanks team!

  FMC Sound
2 months ago
The valet guys are welcoming and helpful. Glen Alvarado has been our advisor for a while and is always on point. The enterprise guy, unfortunately I don t have his name, took care of me and was very helpful and welcoming too. Car was spotless when I picked it up too.

  Domenic DiBartolomeo
3 weeks ago
Traveled from Tampa, it was a busy day for as I left to go straight from work, picked up the car and had to get back to Tampa and go directly to work. Process was speedy and efficient. Filling up the car with gas was overlooked but you guys made it right by sending rubber floor mats that I asked for. Thanks

  Biagio T
3 weeks ago
It was flawless. The most impressive BMW vehicle transaction ever. We wouldn t deal with any other location for our BMW s. Our salesman Jimmy was really nice. Our first transaction with him and it was a delight. The finance guy Isaac is so down to earth and on point with all of his numbers.Our type of guy. A pleasure to work with.The GM Keith Cordeiro is absolutely incredible. I don t have any words known to man to describe how passionate and super professional he is. He s the ultimate GM for the ultimate driving machine. BMW must be proud to have him.

  John C
a week ago
Michael is the best and always makes our purchase or lease experience at Lauderdale BMW a pleasant and smooth process. Michael gets 5 stars every time.

  Maureen Sagui
3 weeks ago
Jimmy Crippen, Eddie (in finance dept), and Carina, were great to work with! All were very professional, personable, and patient with me and my husband throughout the car pick-up/buy process. Jimmy reached out to me immediately through our introduction by Steve Pelkey. Jimmy was extremely informative, efficient and effective in organizing all of the paperwork and details for same day delivery of my car (I had inquired that day about eta of my new BMW x3). And when traffic held us up, arriving late in the evening, Jimmy and Eddie made us feel very comfortable with their calm, hospitable, and professional demeanor. Carina was wonderful in orienting me to my new car's dashboard details, she had complete knowledge of the product and delivered information in a patient and instructive manner. Eddie also was very patient in explaining options for future maintenance packages, etc. We finished our visit well after business hours, but never felt rushed or unwelcome. I will highly recommend Holman BMW of Ft. Lauderdale!

  Sara Lavenka
3 months ago
This was by far the easiest and most enjoyable experience in purchasing a new vehicle. My sales rep, Jimmy Crippen was patient, honest and truly took the time to ensure I received what I needed and wanted. My finance consultant, Warren Hayes was amazing! he was personable, thorough and quick! He made the financing process super quick and easy. What a wonderful experience while purchasing my 1st BMW.

  OG
3 months ago
The whole process was surprisingly smooth thanks to Gabriel!! He made me feel like family and was extremely knowledgeable on the cars and different questions I had. Unfortunately, when I went the first time the car I wanted wasn t in stock but everyone assured me they would reach out when some come available. A few days later I received a call to come few the car . I feel in love with my beautiful 2024 330i M Sport!! I end up buying the car the same day! THANK YOU AGAIN Gabriel and Isaac !!!

  Juan Santiago
a month ago
I stopped by shopping for a new car. At the front desk I was told there was no one available to help me because it s Saturday and everyone was busy taking care of other clients! They told me to wait around if I liked until someone was available. I walked around; waited and then grabbed a sales man who had just finished with a client. He showed me from his computer what they had available. No true effort in trying to get my business. On that note; I left the dealer.

  nick panebianco esq
a week ago
Excellent experienceTom is the best!But the 2024 BMW XM is lousy as the extra 200 horsepower derived from the electric hybrid battery disappears after 30 miles of driving , or 45 minutes of drivingThis is inacceptableFurther , the battery takes 4,25 hours to recharge to 100% ,only to vanish again after 45 minutes of drivingThis is incomprehensible and Bnw should do some thing to assist me

  Justin Wool
a month ago
Mike and Eduardo were both fantastic assets - very thoroughly explained all of the options and packages in a clear, clean, professional manner. The showroom and facilities were immaculate. Stellar experience.

  Juan Rodriguez
4 weeks ago
Wes was thorough, knowledgeable, and kind. The vehicle was ready on time, and all issues were addressed. He explained everything to me and made sure I understood everything and didn't have any follow-up questions.

  Julie Parker
6 months ago
If I could post less than one star I would. I was a long time customer of this dealer purchasing 4 cars but never again. My daughter came in to buy a 2023 X3. Jerry Gruher was assigned to her. Not only did he belittle her, telling her he had his own clients and didn t need walk-ins, he made it clear he felt she was wasting his time. She left there with the thought he would let her know about a car she wanted as it may have been tied up in a sale. He then gave her the run around for 2 days via text and never called her again. Her sale was a sure thing and he could not be bothered. The following week, she bought that 2023 X3 from Fields BMW of Winter Park and they were incredible. BMWs are the only car I drive and have been for over 30 years. As a result of this horrific service, you lost me and my family as a customer. I guess a $55k sale was not worth it to Jerry and in the end your dealership.

  Natalia Selin
2 months ago
Jon Carvalho is outstanding service advisor. I really appreciate his help every time I need service. Truly professional, pays close attention to my needs and cares about his clients. I would very recommend him for any future or existing clients with Holman BMW