DeLand KIA

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Veronica Chery-Rosa
2 months ago
I went to Deland Kia and experience, exceptional customer service. I had a great team supporting me through the process of purchasing my 2023 Kia Sorrento that I feel absolutely safe and secure in. Roberto Casanova and Matt Rettinger were both amazing sales and leasing consultants that walked me through the whole process in familiarizing myself with with the vehicle to ensure that I was making the best decision for myself without applying any pressure to my decision. I can t say enough of the finance manager who handled my paperwork Alexandra Gomez she was exceptional a true professional and well-versed in her role, which made the process go swift but very thorough and I left there with peace of mind.

  Gregg Farrington
4 months ago
Will is an amazing salesman. Very friendly and had great conversations! Made me feel welcomed! The experience here was great. From the time I saw the Jeep I knew it was meant to be. When I received the Jeep it was cleaned and felt like it just came from the truck! I give this place 5 stars! I was in and out fast!

  Ed Torres
a month ago
I recently purchased a Kia Sportage from Deland Kia, and I must commend Johnson for providing an outstanding car-buying experience. His knowledge, professionalism, and genuine enthusiasm for helping customers made the entire process seamless.Johnson went above and beyond to ensure I found the perfect car that met my needs. He patiently answered all my questions, provided valuable insights, and guided me through every step of the purchasing journey.I appreciate his honesty and transparency throughout the negotiation process, making me feel confident in my decision to choose the Kia Sportage. Johnson is a true asset to Deland Kia, and I highly recommend him to anyone in search of a reliable and knowledgeable sales professional.Thank you, Johnson, for making my car-buying experience truly exceptional!

  S Nanns
3 months ago
We bought a new 2024 Telluride two days ago and sales rep John Mudge and crew including the Finance office, all were very professional, and personable which made the buying experience good. We are very satisfied overall doing business with Deland Kia. Thanks so much!!!

  Casey Gerena
a month ago
Overall, it was an excellent experience. Here's why:1. I negotiated everything over the phone and text with Tatiana (Sales Rep). She was courteous, respectful, and not pushy.2. Tatiana got all my requirements for my specific vehicle, found exactly what I wanted.3. Was able to negotiate the price without going to the dealership. This is invaluable and many dealerships refuse to do this.4. Once an agreement was made over the phone all I had to do was show up, sign some paperwork and leave. I was in the dealership for less than an hour (awesome).Were they the cheapest dealership? No, however they were only $20 more per month than the cheapest one I could find so they were within range of a good deal. Additionally, this dealership offered free oil changes which is a huge perk IMO and well worth the $20 increase.

  Matt Law
6 months ago
MJ was probably the greatest basketball player in history But MJ, our salesman at DeLand Kia, is the best salesman I have ever dealt with.I have purchased well over 50 vehicles for myself and other family members and I can honestly say MJ was a huge blessing and an absolute pro. I highly suggest asking for him. For all of your new or used car dealings.

  Amanda Poole
7 months ago
Karen was our salesperson and she was amazing! My daughter got exactly what she wanted! Alexandra made the dreaded paperwork process fast and easy! If you re in the market for a new ride go see Karen, she took extra time to make sure my daughter understood all of the features and was super sweet and knowledgeable.

  Bunny King
4 months ago
The customer service was outstanding. Daniel made our experience super pleasant. We called ahead and discussed our wants and needs. Never felt pressured or disrespected. The vehicle was pulled up to the front ready for us to view upon arriving to the dealership. I highly recommend reaching out to Daniel for your vehicle purchasing needs. He is very knowledgeable, patient, friendly and laid back.I have to mention our experience with Amir in finance. Again, we never felt pressured or rushed (even though it was after closing). Amir was patient and kind. He listened to me when I spoke about my budget and reworked the numbers so that it was a comfortable fit for me. He was understanding, helpful and genuinely seemed to care.I didn t go in to this experience thinking I would purchase a KIA. However, I am completely satisfied with my decision. My ride checks all the boxes. Everyone that has seen my new Sorento is very impressed. This ain t your momma s KIA :) Now what are you waiting for? Call DeLand KIA, ask for Daniel and test drive your ride today!

  maribel rodriguez-eurasquin
6 months ago
Superb customer service, great communication all along, staff very knowledgeable and professional. Karen was the best, super nice, professional and answered all our questions. She made sure I knew the main car "features" before I left the dealership. Facility very clean and pleasant to visit. Car tested and bought immaculate. Staff went beyond expectations to deliver. Karen even followed up with me after the purchase to assure everything was well with the vehicle.

  Ashley Coy
a month ago
MJ was my car salesman he did a great job and even came in on his day off to better explain the features of the car we purchased! Thanks MJ

  Catherine Shapiro
5 months ago
I met with Karen Reyes from Deland KIA! She is experienced ,knowledgeable and friendly! I test drove my car, traded in mine and was out the door in an hour and a half! Never in my life has a car buying experience been that breezy ! Alexandra Gomez in finance made the experience even easier No pressure Love that ! My 2023 KIA Sportage Hybrid is my favorite vehicle ever !Thank you everyone!

  Avandyfan
a month ago
When you say you offer a price that is fair, but aren t willing to show the rates you are using for a fair price it seems pretty shady.I asked for pictures of the car 4 times, asked for the rates 3 times, and the breakdown of how they were getting to a price out if nowhere, with no trade in complications. Literally asking for an understanding of the price they offered me so i could consider and they refused These are the dealers that give car-salesman bad names.if you want full price go here, they know what they are doing!

  stan tay
a month ago
My wife and I worked with Johnson Brete and couldn't imagine going anywhere else to purchase our vehicle. We were looking at a few different options with him and he was very patient and accommodating with our situation. Johnson was very quick with any questions we had and made choosing the perfect car very easy. We will definitely be working with him in the future.

  Mike Davis
a month ago
When you go to buy a car you can only hope you get a salesperson like Tatiana , no pressure explained everything in simple terms and continues to be helpful, every person from Manny to Tatiana to the finance lady , forgot her name but she too was awesome. I tried to get this exact deal done with other Kia Dealers no dice , all I can say is great job OH yeah , get more desks you guys are to good to share .

  Roman Zilikovich
7 months ago
What an awful experience I bought and fully paid for a new Kia Sportage EX hybrid. The whole experience was disappointing and left a very sour taste in my mouth. The salesperson was good (I removed his name as he's not responsible for this), he was polite and treated me like a customer should be treated which absolutely cannot be said about his sales manager Manny. Redacted a name as the finance person apologized and had a great conversation with me after.Manny does not hold his word; he shook my hand on a price we agreed on and then snuck a completely different price on the purchase order and then ran out and kept claiming he never agreed with me on a price even though my wife and the salesman overhearing our negotiation.He is disrespectful. He quickly became aggressive, imposed himself as a strongman during a conversation and conducted himself rather rudely.But it doesn't end there, the worst thing was when I discovered that they put a completely bogus car insurance name and policy number on the Customer Purchase Order, then refused to correct it until I insisted and, in the end, she still didn't specify the correct full insurance number on the order. I had to call in to have it updated.It didn't end there as well. I was completely shocked when I arrived home to discover that the car registration was expired from the get-go when I was issued a new plate and a decal for the year 2018 was placed on my license plate. I could have been pulled over by a sheriff and fined for this.I had to call in the next day and I have to praise Denise Timmins who is a title clerk for being polite, understanding and honest and doing everything that Manny failed to do for a customer and correcting the registration error and the insurance error.Then there was also a ding on the car which I'm getting corrected today and I hope it doesn't leave a spot.Did I mention this car was 37+k out the door? Instead, I got treated like I was begging for charity.

  Thomas Piccolo
a month ago
Justine has been amazing with looking for a new vehicle. Extremely professional and friendly alongside being very helpful with finding the perfect car price range and type of car that fits. I will definitely be back with other family members to buy more vehicles through Justin at this dealership.

  Aria Rivera
a month ago
Came to get my car serviced and ended up with an upgrade. Awesome service, quick, clear and easy. No hidden fees nor tricks. If you are looking for a new car Roberto Casanova on sales is your guy and Jorge in service is awesome too.

  Respect De Art Show
a month ago
Probably one of the best dealerships I ve ever been to. Great Sales Department!!! Open and very forthright. A honorable location to buy a kia from and I do not like going to dealerships at all. Probably one of the worst places to go to. But to be frank, I felt comfortable during my shopping experience and not pressured at all. I would recommend speaking to Mj Foster. He is awesome and very funny. Buying a vehicle from him is like walking in the grocery store with your best friend and laughing at everything for no apparent reason but just to enjoy the moment. That s very rare!!!

  James Higgins
5 months ago
i have purchased over 50 cars in my life, from used, classics, restoration projects and new. The experience I had at Deland Kia was the best ever. No pressure, great service, exceptional price. EZ transaction. Worked with Roberto Casanova - 5 Stars. We bought a 2024 Seltos EX - Amazing car.

  Ray xxxray
4 months ago
This place marked up my Kia forte almost $7000.They are a rip off, and I hope no one ever gets screwed this hard over MSRP. Stay away from this company. It s a scam when you think you are paying MSRP. They change it in the back and you don t even know. They made me think I paid MSRP. I mean who would get marked up 7k on a 20k car. STAY AWAY.

  Lagrace Beaute Studio
4 months ago
I had an amazing time and everyone was really nice. I m so excited for my new Kia and the help that I received was beyond in this new process. I got approved for my car and was helped buy an amazing sales man named Will Martinez! Ask for him hands down the best he will find you the best prices and get you in and out of there. With what you re looking for as well. Thank you guys so much

  Brittney Giles
7 months ago
I was on the search for a new small SUV and years ago I had bought a Kia Soul from Deland Kia and had a good experience so I checked out their inventory online and saw that they had a low mileage 2021 Kia Soul available so I called and Steve Melendez answered. He was so kind over the phone and said he would pull the car around to the front and hold it for me for the next hour. I hurried over from Daytona and met Steve at the front door. He grabbed the keys to the Kia Soul and we took it for a test drive. The car drove fantastic and I loved the tech package that came in it so we went inside and started talking numbers. We started talking about features and Steve asked if I had considered a newer model. He knew I was concerned with budget so he said he could figure out a way to keep my payments as low as possible. We negotiated for a bit and got to a monthly rate I was comfortable with and I drove away in a beautiful new 2023 Kia Soul S with a lifetime warranty and lifetime oil changes! I m so happy with my purchase and will definitely be a returning customer to Deland Kia and my wonderful salesman, Steve!

  Thomas Ferry
8 months ago
We have now purchased 8 times from this dealership and used the same salesman Robert and it has been a pleasure dealing with him and the dealership we will be coming back to get our next cars as long as Robert Heredia still works there! Not to mention the service department excellent service they really try their best to take care of you. Noah Roman is number one but the rest of them are great as well. I've dealt with all of them Krystal and Derek have also been wonderful to work withThank you, Deland Kia.

  Mustafa JABER
a week ago
I just bought a Kia Telluride 12 days ago.I talked to a young lady name Karen Reyes on the phone. After few texts l made an offer and it was accepted. All l did drove 60 miles to the dealer , the car was clean and ready. Sign the papers which took less than half an hour.and l got my car and left. Everything was done by texts .Karen Reyes very professional, courteous, answer all my questions , she wasn't pushy, and she made the deal for me, look for her when you ready to buy your next kia.Thank you Karen for a job done, she deserve 6 stars not five.All it took les then an hour to get my KiaMustafa Jaber orlando, Florids

  grafwryta
a month ago
So I bought a used Kia Seltos car from kia of Deland. I was reluctant to get it because I thought it was too pricey. We finally came to an agreement and I took the car home only to find out it has a roach infestation. Half hour after bringing home take out on my way home from the dealership. After dinner I took out the thrash in the garage and noticed tiny roaches on my White bumper. My fiance and I are clean and we live in a new community our home isn't even 3 years old yet. We've never had roaches until now. Don't buy here please. I was asking for a discount on the vehicle because it had some scratches and they wouldn't budge. Told me it wasn't a base model and it is. I was misinformed and misled. So I may have overpaid to top it all off!!! Update: Took the car back and they will refund me in a couple days $300 plus $60 I spent on roach bait. And Shawn the sales manager said it'd take two days to bomb the vehicle and what not. 1 star goes to 2 star for their reluctant effort. After they finally took back the car only after social media and news media threats (promises). Jacob the finance guy told me karma would get me. For that reason I'm taking a star back. What's karma gonna get me for? Being brutally honest??!! Don't waste your time.

  Jessica Soliz
a week ago
Purchased my 3rd vehicle from Deland Kia, and as always they did not disappoint. Justin Benevides was my salesmen and he was very friendly and knowledgeable. I am very happy with my 2024 Sportage.

  Nicole Gore
4 months ago
This was the third dealership I dealt with in my recent car purchase and they by far were the best! No pressure to buy but provided all the options and scenarios to fund a deal and car that would work for me. Anyone I dealt with at the dealership was pleasant and very professional. Love my experience with DeLand Kia. Matt and Phil are top notch salesmen!

  Bruce Law
2 months ago
A great dealership. The staff were friendly helpful. In particular I would mention Roberto who was our primary contact, he was knowledgeable and made us feel like part of his family while getting our car.

  Ria Ramnarine
4 weeks ago
The representative made sure we got the best deal. He was very professional and helpful in every way possible. I would highly recommend him to family and friends.

  Colin Senra
a month ago
I had a GREAT experience. Patrick and Nicole were amazing and VERY VERY helpful. They answered any questions I had and were able to get me into a vehicle in no time! I highly recommend if you re looking for a new or used vehicle to come to Deland Kia and they will take care of you