INFINITI of Coral Gables

4.8 (2530)

  2701 S Le Jeune Rd, Coral Gables, FL 33134
  (833) 612-5537
  infinitiofcoralgables.com
  Claimed

Auto repair shop Infiniti dealer Car leasing service Oil change service Used car dealer

Service options

  • Delivery

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mr3dPHD
3 months ago
Bought a '22 Q50 Sensory this week and it was such a great experience. Jorge, Mia, Jeff and the rest of the team treated us really well and not once did we ever get that "car salesman" pressure about anything. This operation clearly does business by being genuine, honesty, and friendly. They gave me a great deal and I walked out very happy.The facility is beautiful with lots of amenities including a play area for your kids and some really nice modern bathrooms. The best part is the coffee though!Pro tip: These guys aren't playing around when it comes to coffee. They have some serious equipment on site. Don't say no when they offer you something. Get a cortadito and prepare yourself for one of the best cups of coffee you'll ever have. I'm not exaggerating!

  Gabriel Mibielli
3 weeks ago
I recently visited Infinity of Coral Gables last Saturday and unexpectedly found myself driving home in a 2021 Tesla Model Y. While I hadn't planned on making a purchase that day, I ended up getting a deal that I couldn't pass up. My experience at Infinity of Coral Gables was unparalleled, thanks to the outstanding service provided by three remarkable individuals.Upon our arrival at Infinity of Coral Gables, we were greeted by Tiffany, who works in their Finance Department. Not only did she take the time to speak with me and my fiance, but she also walked us around the entire dealership, sharing with us her hobbies, passions, and stories of all the dogs she has rescued over the years.Tiffany then introduced us to Daniel, who turned out to be the perfect salesperson. He took us on a test drive without the usual pressure of rushing back to the dealership and buying the car. He actually asked us questions to ensure the car would fit our needs and if it was what we were looking for that day.Daniel and Tiffany then introduced us to Roberto, who helped finalize negotiations on the car. Roberto not only got us a great deal on the car but also helped get a small chip on the car's paint fixed at no additional cost to us. I can't find better words than to say he was a lifesaver.Not only did I find the perfect car for my fiance and me, but we also received a private performance of the song Your Man by Daniel, our salesperson at Infinity of Coral Gables.Small Edit:Even though we had a small issue related to charging of the vehicle upon delivery of the car last Thursday. Infiniti of Coral Gables had an employee who stood out during this interaction as he went above and beyond for my fiance and I. Sam Bono not only did all the detailing work on the paint of my new Model Y (Which Came out PERFECT), but he also stayed nearly 2 hours after the dealership was closed to make sure that we had an Uber paid by Infiniti to get us home as my car was not charged enough to return us home. Sam was amazing as he attempted to troubleshoot the vehicle, charge it, and help us be on our merry way. Even though we did not take the car home that day Infiniti of Coral Gables had it delivered within 24 Hours at our doorstep, which is honestly the second best thing.In summary, the employees of Infinity of Coral Gables made this experience one that I will never forget. I highly recommend this dealership to anyone in search of quality vehicles and exceptional customer care.

  Jasmine Blanco
a month ago
Had the pleasure of stopping by here while looking for a new car. Was helped by a young man named Sergio who was attentive and friendly. He explained everything to us very clearly and never made us feel like we were imposing when asking questions. He also did not stop until he got my boyfriend and I the perfect deal. The whole Infiniti of coral gables team is amazing and i m glad I ended up here and that we ended up doing business with sergio. The dealership gives a luxurious feeling and was clean and well organized. The variety of choices shown to us by our salesman were incredible and we had a lot to choose from.

  Marcus Talamas
5 months ago
Just leased a new car for my wife and Daniel made the process very smooth! He was able to work the best deal for us. We are very appreciative of his patience with showing us the car and making sure we were all set up before leaving the dealership. Very professional and respectful! Tiffany from finance was also amazing and made the process very smooth! We will definitely be coming back to Infiniti of Coral gables. Thank you!

  Cuca Munga
2 months ago
My experience at this particular dealership was nothing short of perfect. The sales team is top notch! My salesman, Nico was absolutely divine. He made my car leasing experience a breeze. He s quick on his feet and knows what he s talking about. His expert knowledge and insight helped me find the perfect car. I appreciate his professionalism and dedication, and ensuring I received the very best customer service experience. All I can say is thank you for the A++++ service!!! Nico did not disappoint.

  Yenysis
3 weeks ago
I had been car shopping for 7-8 months and was dreading going into yet another dealer. Honestly, I was defeated by the time I walked into infiniti of Coral Gables but determined to keep shopping if the stars didn t align this time either. Henry Rivalta greeted me and asked what I was looking for. I told him that what I needed was a sales person that cared! .And he really did! Henry was transparent, truly listened to what my needs were, and guided me in the right direction. We ran into a couple snags and he helped me navigate through them. I felt he genuinely cared about the customer s experience. Tiffany Sheldon was a sweet heart. She s very knowledgeable and helped me obtain exactly the insurance I needed, literally saving me thousands! I don t typically make recommendations or leave reviews but I do feel this one is worth it! I d recommend the team over at Infiniti of Coral Gables to those nearest to me without a doubt! Very happy QX60 owner

  rosy varela
a month ago
I recently had the pleasure of purchasing a vehicle from Infinity Coral Gables, and I must say, Valerie made the entire experience truly remarkable. Her professionalism, knowledge, and genuine passion for cars shone through from the moment we met.What impressed me most about Valerie was her keen attention to detail and her ability to understand exactly what I was looking for in a vehicle. She took the time to listen attentively to my needs and preferences, guiding me through the available options with patience and expertise. Her in-depth knowledge of the Infinity lineup was evident, and she effortlessly addressed all my inquiries, ensuring I felt confident in my decision.Throughout the purchasing process, Valerie remained incredibly responsive and communicative, providing updates at every turn. Her commitment to delivering top-tier customer service was evident in every interaction, making the entire experience seamless and enjoyable.Not only did Valerie assist me in finding the perfect car, but she also went the extra mile to ensure I received the best possible deal. Her negotiation skills were impressive, and she worked diligently to secure a price that aligned with my budget.Beyond her professional prowess, Valerie's warm and approachable demeanor made the entire experience feel personalized and welcoming. It felt like I was working with a trusted friend rather than a salesperson. Her genuine care for her customers and dedication to helping them find their ideal vehicle was truly refreshing.In conclusion, my experience with Valerie at Infinity Coral Gables was nothing short of exceptional. If you're in search of a stress-free and enjoyable car buying experience, I highly recommend reaching out to Valerie. Her expertise, dedication, and genuine enthusiasm for her work make her an invaluable asset to the dealership. Thank you, Valerie, for your outstanding service!

  Satesh Bhimsingh
3 days ago
I worked with sales rep Johnathan and everything was so smooth and understandable. The team here is very helpful, clean ambiance and great customer service. Financial representative Tiffany was phenomenal and quick and very knowledgeable on helping me with my financing. Definitely recommended for your infiniti purchases !

  Yvonne Visser-Guerrero
2 months ago
My husband and I just signed a lease for a 2024 QX60. We were serviced with utmost care by Valerie Escobar. We had the ability to bond with her and trust her. What was impactful was the test drive. Valerie was so detailed describing all the great technical features the car had. She drove first and showed us all important functions. Then it was our turn and we had the wow effect of the car. Valerie shared the joy with us and to this date personally checked in with us. True and honest customer care!!

  Ivette Esquerdo
2 months ago
I was VERY impressed by the service here. I was seen by Rafael who was friendly, communicative and super thorough. I also interacted with a few others as I waited for my vehicle to be serviced: a lovely person who helped me get some coffee and an office (I worked as my car was being serviced so this was a HUGE PLUS), and two managers (I think one in sales and one in service). I was blown away and will definitely be back. I had thought of getting my car aligned elsewhere to possibly "save money", but they were competitive and really it was an incredible experience. Kudos to your team!

  M Betancourt
2 months ago
Went into the dealership to see what options are available. Although I did not make a purchase at this time, I do have to say that the customer service was exceptional. My salesman was Nico and he was personable, had charisma and was dedicated to making my buying experience exceptional. From start to finish Nico went above and beyond to ensure that I found the vehicle that is right for me. He is a top-notch salesman and I will recommend him to everyone I know. Nico provides a 5 star experience, Thank you!!

  Jacqueline Spence
a month ago
It all started with Valerie. She was personable and a true delight. She really took such amazing care of us and went above and beyond. She was kind enough to pick up lunch for us, she helped empty out our car, she took pictures and a video she truly made the experience memorable for us. She put us in the hands of Richard who made the dream become a reality. While it was great to share in the memories of what will always be our home, we were put in each other s path for this purpose. It was all topped off with Tiffany. While many would completely cringe at the financing portion, she was informative, knowledgeable, personable, and made the grueling process as painless as possible.It was worth the 2 hour drive. Sincere thanks to Valerie, Richard and Tiffany for making our dream come true for our family of 6!

  Kara Mann
a month ago
I took a stroll through Infiniti coral gables last weekend and I must say what a delight it was to have met Valerie. She walked me through all available options with knowledge and grace. Her demeanor was kind and friendly and did not at all feel like a typical salesperson. I was grateful that she took the time for me and look forward to using her services in the near future. Thank you Valerie!

  Kentrel Higgs
a month ago
Great experience. Finance team lead by Rafael Esquivel was amazing. I m a first time buyer and left with cheap payments and a car. My Toyota Corolla is so beautiful. Thanks to all. What a great place to buy a car.

  Adolfo Carrandi
3 months ago
Kharlos Paredes and Khris Pena were amazing in helping me get my first brand new car. Thanks to Jeff Passariello as well for all the help. 5 stars all around!

  Fabienne Varela
2 months ago
I had the best experience with Valerie at Infinity Coral Gables. Kind and friendly very knowledgeable on the wide range of options they offer. From start to finish I felt heard and felt a genuine desire to help from this lovely woman. 10/10 would highly recommend anyone looking into this dealership to please reach out for this woman you will not be disappointed!

  Briannie Molina
2 months ago
What a wonderful establishment ! I was attended with 5 STAR service at this location by this staff. I was walked through every step of the process and explained every detail. I am beyond content with my new car and look forward to sending all of my family and friends to this dealership for the best service. AMAZING ESTABLISHMENT. AMAZING STAFF. Thank you Infiniti of Coral Gables !!!

  Adriana Castro
2 months ago
My experience at this dealership could honestly not have been worse, which is so shocking for a dealership that claims to be a luxury dealership. I went with my boyfriend to see a car that we were interested in. We waited, without complaint, for 40 minutes while one of the salesmen came back to the office to drop off the key to the car as he had taken it home with him. When we finally get to see the car, it was crashed on the front end which can t be seen in the pictures. Worse yet, I go to sit in the backseat of the car and it was full of ROACHES. I swear I am not making this up. My boyfriend was still interested in the car nonetheless so they test drove it and then we went back to get the price breakdown. After this terrible experience, we didn t think that there would be any way that we would get terrible customer service from the employees here. Yet after this is when the manager Joell Padilla came to give us the price breakdown and was very pushy and rude, unwilling to explain any prices. Then he began to EXTREMELY rudely tell me not to record him as he thought I was recording him with my phone. Mind you, if we wanted to record anyone or anything we would have recorded the roaches in the car we saw. He stormed out of the office after that, extremely unprofessional. All in all, probably the worst experience you could possibly have.

  Alibel Allison
a month ago
Valerie Escobar made me feel so comfortable as a sales associate she was very straightforward as soon as I came in facilitated everything. And prior to my arrival coordinated every single detail. Once I arrived everything was as promised no games no back-and-forth no hassles. I highly recommend her so if you need anything from Infinity at Coral Gables I highly recommend you to stop by and ask for Valerie, she will make this process so much easier for you.

  amber kuzava
4 months ago
Had such a great experience at this location. Valerie and Edgardo were both an absolute PLEASURE to work with and were extremely helpful through my entire experience! Valerie was very kind, personable, prompt, and attentive. Edgardo helped me understand the financial aspect of it and was honest about my options and helped me out as much as he could. They both made me feel very comfortable and kept me smiling, I really enjoyed my experience here and would highly recommend this location to anyone! ESPECIALLY working with Valerie and Edgardo. Thank you thank you thank you!

  Madison Betancourt
2 months ago
Nico provided impeccable service and attention to detail during my car shopping experience, even though I didn't make a purchase. His professionalism and dedication stood out, making it a positive interaction. I highly recommend Nico for his outstanding customer service, deserving of a 5-star review.

  Arthur Francis
4 weeks ago
Got help from a guy name Jonathan super fast and straight forward. Everyone was very helpful thorough with no non sense. I didn't buy a vehicle and I would still give them 5 stars because they worked so hard to get me in a vehicle with a decent price i just chickened out at the end lol.

  LISBET SUAREZ
8 months ago
Received the best customer service from both Henry and Danny, they really went the extra mile. Not only did they make the process as smooth as possible but also helped me (willingly) with my 5 yr old daughter and my disabled mom, mind you I contacted a few Infinity dealers prior to my arrival and nothing compared to their service. I highly recommend booking your next purchase / service with them/ this location. P.S they even installed my car seat and cleaned last min. handprints from the new vehicle basically in the dark. Truly grateful.

  Jose Garcia
4 weeks ago
I leased a nice QX55 for my daughter late January. I waited till now to post the review to give the dealership ample time to fix the problem but did not. I was the last customer that Saturday night. The car wash was closed and they gave me the car dirty which I was fine with but the following day I noticed scratches besides the license plate. I contacted them and seem really nice and wanting to help then started the run around. They said they had no loaners to give me, first it was 2 weeks, then another week, then more weeks. Lastly they said no loaners and that I had to bring it in and stay without the car for however long it takes for them to fix it.Another problem was at the time of doing the paperworK they charged me 800 dollars on top of what we had agreed on outside. I noticed the mistake the following day when reviewing the credit card receipt. I went back and confronted Tiffany and she said nothing she can do about it and tried to give me a tank of gas and a 100 dollars towards the purchase of a next vehicle. Which of course it's never gonna happen. All I say is stay away from this dealership. NO GOOD.

  Globalize X
2 months ago
Although I didn t purchase today, I will be back to work with Nico. Nico, the salesman, made me feel like royalty during my car-buying experience. His attention to detail, personalized service, and genuine care created an atmosphere of luxury. From start to finish, Nico ensured every aspect was tailored to perfection. If you want a regal car-buying experience, choose Nico. 5 stars for the royal treatment!

  Steven Medina
2 months ago
I had the best car shopping experience of my life with Nico. His knowledge, professionalism, and genuine care made the process seamless. I'm thrilled with my purchase and highly recommend Nico for an exceptional buying journey. 5 stars!

  Kindhearts aba services
3 weeks ago
Went to Infiniti of Coral Gables and they took care of me and put me in a brand new Q50. They have amazing customer service and will do everything they can to put you in the car you want. Thank you guys.

  Yamilette Alonso
8 months ago
It was a pleasure to deal with the team their hard work and professionalism was top notch work my deal very hard to get me the best deal ever ! I was a previous Warren Henry infinity owner and very happy I came to Coral Gables was very well taken care of and very diligent and professional. Truly was an amazing experience my trade was taken care of quickly no issues. thank you to my sales man..the finance team was amazing !!!

  adrien osias
3 weeks ago
There s time in life that you re going to need someone to go that extra mile for you. Well hopefully you will be blessed like me to find Roberto Nunez at Infiniti of Coral Gables. He made buying my wife her infiniti QX60 the best experience with exceptional customer service. From the moment I met with Roberto, he made me feel like a valued customer. He went above and beyond to ensure that my car-buying was an experience that I will never forget. His genuine care for his customers and dedication to helping them was truly remarkable.Thank you Roberto for your outstanding service. If anyone is in search of a car buying experience and appreciate exceptional service, I highly recommend this dealership as an excellent choice. They have the greatest people working there.

  **
9 months ago
I am a long time customer of Infiniti of CG and every time I go it is an absolute pleasure.My lease was up and I was looking to get into a new QX. From start to finish, my go to girl Valerie Escobar, was amazing. She was very patient and knowledgeable. She has a bubbly personality which made the whole process an amazing experience. She even recorded my new car leaving the showroom and posted it with one of my favorite songs. Valerie listens and understands her clients. She creates a relationship and it feels genuine. She knew I was getting the car for extra space for my two fur babies and she followed up with me to see how they liked it.I have and will continue to send friends, family, and strangers to her.Thank you Valerie for making my car buying experience a breeze.

  Opening Hours

Monday 9 AM-8 PM
Tuesday 9 AM-8 PM
Wednesday 9 AM-8 PM
Thursday 9 AM-8 PM
Friday 9 AM-7 PM
Saturday 9 AM-7 PM
Sunday 11 AM-5 PM

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