BMW Of Coconut Creek Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Melissa
a month ago
Steve is a shady creep! Was not straight forward with us when we asked how much it would cost us for a seemingly simple repair and would not tell us how long it would take. We were given a paper to sign before they even looked at the car, but he didn t explain what we were to be signing or why. We asked of course, but did not get a straight forward answer. We didn t sign the paper and left immediately. On top of it, they were going to charge us $355 an hour for labor. When I think of BMW service, I think of luxury and professionalism. This experience was the complete opposite. We immediately took our car to our usual auto repair shop and they fixed the issue in less than an hour and literally charged us ZERO dollars. Do yourself a favor and take your car elsewhere. We definitely dodged a bullet with these scumbags.

  Jay
3 weeks ago
Unfortunately it s very hard to get in touch with these advisors and they hardly ever follow up. Overall, they lack any sense of urgency. Customer service is a hit or miss. The main reason to visit this service department is due to convenience of location.Update: Still have not received a response from the owner, who has offered to help on a service issue that has been ongoing since December 2023.

  Brad Buntin
2 weeks ago
I recently had an unfortunate experience when the dealership transitioned from Vista BMW to BMW of Coconut Creek. Initially quoted a repair estimate of $1730 for a specific job, I was taken aback when the estimate suddenly increased to over $2500 for the exact same work. Disheartened by this unexpected change, I decided to refuse the repair and will now be exploring other options for my automotive needs.

  Isai
2 months ago
I took my car there for basic oil change. They returned it to me with some broken piping. The leakage caused the entire floor mat to be wet and smelly. I went back for them to fix it. They kept my car and gave me a very dirty one as a loaner, while they took almost a month to fix mine. Then when I came back to pick up my car, which I gave them with a full tank of gas, they gave it back to me on E -- empty, no fuel. I didn't realize the tank level until after I left and the car almost stopped with me a few intersections down

  Sonali Bharati
2 months ago
It was my regular service and they were suppose to fix my inflated tyres which were at 26 psi. They didn't even care about it. On top of it when I called back for rechecking they cut my phone. Very very poor service and absolutely bad customer service experience. Can't believe this is a BMW service center.

  Lynda Andree
2 months ago
Very bad experience with service manager Andrew. He is rude, condescending to women, and disrespectful of the customers time . He should not be working in a service industry with his poor attitude .

  Arvin Mattoo
7 months ago
09/08/2023 @4pm ESTMy X3 had coolant pump issues, I paid $1500 for the fix, I pickup my car and here you go, exact same issue shows on the dashboard after just stepping out of the dealership. I have no words to describe their poor service.Response from my advisor : They are doing another pressure test now coolant was low. Give me 10 more minutesNo fault of my advisor, there should be a Quality Assurance Process09/08/2023 @4:38pm ESTI just got a feedback that I need to spend another $2700 as the current issue is fixed according to my advisor but there is another issue they just noticed. And surprisingly the error showing on the dashboard within 15 minutes of my driving out and back to dealershipWill keep you posted

  Jilian McGugan
5 years ago
Beyond disappointed with Vista BMW. After dealing with A1 Body and Glass, I had my vehicle towed to Vista BMW to fix my bumper. BMW treated my vehicle like a junk car; all the damaged car parts were thrown in my vehicle, my car windows were left rolled down for days (even when it was raining) and the mechanics would get in and out of my car without covering the oyster leather seats. Vista BMW tried to blame their neglect of my vehicle on other sources. Vista BMW attempted to restore my vehicle only to cause more issues and damage to my vehicle. My vehicle went in just for a hood and bumper alignment and now has been destroyed on the inside. Vista BMW even put on parts that do not even belong to my vehicle. Instead of replacing the leather interior after damaging it with grease they cover the grease with some kind wax substance making it a different color than what it was supposed to be. After I refused to accept my vehicle in this condition, Chris Petrillo (bodyshop manager) when so far as to threaten me with an $80 a day lien fee, if I didn t pick up my damaged vehicle. I will NEVER purchase another vehicle from Vista BMW.

  Mitch McRae
2 months ago
Great experience with Andrew in the service department. Really knowledgeable and very fair and honest pricing for the repair work. 5 stars.

  Noel Treharn
8 months ago
I'll start off by saying that both Vista BMW and BMW North America have both reached out to me asking how my service was, and this was my response to them(Have yet to be contacted by either):I purchased my X3 CPO back in '21 from Braman. When I purchased, I told the dealership that I did not want to incur any additional costs, and they added a $1,200 maintenance plan. Turns out, that not what I asked for, I wanted the Ultimate Care, but no-one told me the difference until last week when I was told that my rotors were warped and needed brakes for the SECOND time at 50,000 miles(I had already had them replace at 30,000 miles. When your service advisor told me I needed brakes, he stated that the ones that were installed 20,000 miles ago were no longer under warranty, but since I was PAYING OUT OF POCKET, that the new rotors came with a 2 year warranty. (HOW COULD YOU NOT WARRANT THE ONES I GOT LAST YEAR????????) Now, I was told that BMW would cover the cost of the labor and I had to pay for materials for $900. I had no choice but to allow the work to be done. Then, I was told my car would be ready yesterday, and now the price is $952.99, which I told the advisor I would not pay because he told me $900! I should not have had to pay anything because your team put those brakes on and didn't last! Regarding the Ultimate Care, I called Braman and they were less than helpful telling me that there was nothing they could do even though I was given false information. Ive had nothing but issues since I purchased this $50,000 nightmare, which is why I've been to three different dealerships for service....Services: General repairs & maintenance, Brakes

  Kobbito
a month ago
Steven Ruth was amazing, he helped me so much best guy here 100/10

  Beyond The Surface
a month ago
Steven Ruth helped with our company vehicle got us in and out fast great guy

  Bergis Green
5 months ago
This is the worst Costomer service dealership I ever been they dont treat Costomer well at all they are short patient adviser sucks they leave grease all over my car try to nickel and dime you I will never take my bmw back there againService: Engine repairService: Engine repair

  Rita Santos
11 months ago
I had a bad experience. Terrible service from start to finish. It started at the front desk when a lady helped me. When I said my phone number in English, she said she didn't understand what I was talking about and wanted someone else who was with me to speak to her, even before I could repeat the number to her. It was very embarrassing not to say racist. Then we were assisted, and the person said that he could not assist me, because with insurance only weekdays. It was on Saturday. Finishing off the woman who picks up the car, when she got out of my car I said Thank you and she didn't even look at my face. All in a bad mood and without consideration for the Customer. They should be more trained to treat the customer. The person who was with me said: Here everything is wrong . I have to go back there during the week. I hope it was just a bad day for them and that it doesn't happen again.

  Lucy Pan
10 months ago
I was charged $250 for them to look at something that would have been checked during an oil change and it s not even a multi-point inspection based on the 30 second video they sent. We always had oil changes and service done there for more than 4 years and they would always check the car and sent us an inspection video anyway without additional charge. This time we had a different service advisor steven and he was not helpful at all. I have BMW extended warranty platinum package (the highest you can get) and nobody can tell me what s covered and what s not .Cashier had no clue what s on the invoice and was very rude. Advisor was nowhere to be found so I had to pay the full amount or leave without my car. Long story short I had to pay $436 for what should ve been a $99 oil change special. Like it was advertised on their website for my particular vehicle. Never again would I step foot in this dealership again . there are 2 bmw dealerships close to me and I always came here because the service from my old service adviser.

  Santiago Munera
a year ago
After being a loyal BMW client for over 10 years as well having multiple cars service at Vista BMW Cocont Creek for years. I am greatly disappointed. I sent my car in for an alignment and have my rim fixed. Service advisor called me to explain the cost for each item which I agreed to. Then he called to let me know that the charges would be one price and when the car was finished and ready for pick up the price changed (Doubled). I would not be this disappointed if they called me ahead of time letting me know that the prices is were different to which we initally agreed apon. Not go ahead and repair the vehicle wihtout my consent, now I am forced to pay double of what was initally agreed upon.Services: Auto body & trim repair, Wheel alignment, Auto tire replacement, Auto maintenance

  Wendy Desouza
8 months ago
I took my car in for regular scheduled service, performed and they discovered a screw in my tire. Luckily I have the tire maintenance package. George is my service advisor and stays on top of everything and informs you of any issues.

  Rando Items
a month ago
Steven Ruth was a great help 5 star service

  Tatiana Caballero
3 years ago
I made my appointment at 8 am and I was assigned to an advisor who wasn t even in the building. At 830 the front desk lady decided to assigned me to another. Around 245 he called me saying the car was ready to be picked up. I came 15 min after he called me and the cashier lady said the car wasn t ready yet. I waited another 40 min to finally get my car back. I had better service in my previous dealer for a non luxury car than here. This is the first service for my car and it was a bad experience. My next service will be at another dealer for sure.Service: General repairs & maintenance

  ronald Zweibaum
4 years ago
I purchased a vehicle and have been having service performed periodically. Up until recently I have excused the poor customer service and high prices. Additionally, in the past, when just a few days over the warrantee, having called for the appointment prior to expiration, they did nothing to helpThis time, scheduled an appointment. I did thankfully, get a loaner car which I do appreciate, as it took a full week to get a quote on the repair I needed.Needless to say, the quote was incredibly high.They were going to charge $100 for the battery replacement labor.This dealer service has consistent bad communication. Does not call when they say they will and generally poor customer relations.BMW is thought of as a high-end luxury vehicle. Unfortunately, this dealerships service department does not treat its customers the same.I have owned Lexus, Mercedes and other high-end vehicles. All of those service departments were far superior to Vista BMW.I should also note that this was at the Pompano beach location

  Debbie Nelson
3 years ago
Service Advisor was great, but the car wash guys and the young guys that initially write up your car needs more training. I spent $540 and could not get a decent car wash. I'm never happy when I go to Vista BMW Coconut Creek

  stacy linton
4 years ago
I had the worst experience with Frank and I will never do business at that location. I was in a fender bender and needed my car repaired and serviced. I requested a loaner vehicle for an appointment I made almost 2 weeks in advance when I went to my appointment at 10 am I was told no loaners were available. I was given a rental from Hertz and was told it would only be for a day. I called Frank 5 times and left messages on his voicemail and at the front ages and none of my calls were returned. I received a call from Frank 3 days later to tell me he couldnt repair my car I need to pick it up and take it to another location he could only service the vehicle.( I ended up with a rental for 13 days and because I budgeted for only one day I took the insurance on the rental and ended up having to pay $130 for the 13 days). I had to call pompano location of which the kind person told me they offered a vallet service and they would speak to Frank and have the vehicle taken to the Pompano location. I had exceptional service experience from Richard who is a great asset to BMW. I am very disappointed in Frank as unwanted costs were incurred to my experience. After I received my car from the Pompano location almost a week later Frank is letting me know I had a balance of $513 plus tax for servicing a cost he failed to discuss. Good customer service is ensuring that customers have full understanding of what is being offered, page by page, not just to seal the deal. Its also informing them of costs incurred before completion. If Frank had communicated my service charge I would not be in this uncomfortable situation of having an outstanding bill and also incurring a cost of $130 at Hertz.

  Joshua Campbell
4 years ago
Took my 2014 X3 here for an oil change. I came to this particular dealership because they had the most competitive price of any dealership in the area. While I was there the staff was very polite and patient. However, the overall feel of the dealership seemed a little less like a luxury car dealership and more like a really nice Toyota dealership.

  Dynamic plumbing Technology
9 months ago
It was very pleasant and good customer service and I hope one day they can use us as a plumbing company/Dynamic Plumbing Technology

  Fabio Rocha
5 years ago
had the worst experience ever! I regretted when I thought that BMW would be a good option to buy tires, however, never believe the price they give you , because when paying the price is another, I had this experience and I felt cheated and I can not do anything at this time , no one helps you anymore, the seller (Mark O'Sullivan View of BMW Coconut Creek) He no longer responds to a call and the manager tries to tell me , that the seller was wrong with the price at the time of the negotiation, I think at this moment , it would not be my fault .... I only had to pay or leave the car there .... I leave this comment to help the next, please do not reply to my text, we are tired of being deceived!

  nancy kelly
2 years ago
I was in this beautiful BMW dealership in coconut creekfor a job interview.It was a good experience, everyone was very friendly and professional.The cars on display in the showroom were gorgeous,hope I get the job, felt like avery nice place to work.

  Jim Ferrell
3 years ago
Jefry Rodriguez explained when I dropped the car off that they didn t have any rentals and needed to put me in an Enterprise.I was then transported to the enterprise location amd when I arrived, there were literally 8-10 people ahead of me, Enterprise employees were rude, took forever, 2.5 hours from my service appt, (that s right, I scheduled the service doesn t make sense why they didn t have a rental ready for me) I finally leave Enterprise, 2.5 hours of my day!I keep communication w Jefry, I have an i3, for some reason it always take longer than expected. 10 days later, Jefry tells me my car is ready, I pick it up and drop off the rental, should be the end of the story, but it s where the problems begin.My wife tells me a few days later that Enterprise charged our account for a portion of the rental. I call Jefry and he tells me there was a mistake, that he fixed it and that I could expect a refund from Enterprise; I m mad, cause I m unemployed and limited $$ but I assume it should happen within a few days.Long story short, several phone calls to enterprise, who say they cannot help me it s Vista s fault, and Jefry telling me it s Enterprise fault, still nothing.I call the manager of the Vista service department and leave a voice mail. He never called me back, and a day later Jefry calls me and explains he fixed the problem and that I should expect a refund.Eventually after waiting and nothing happening, I literally drive to the Enterprise location and a nice AA woman explains that she can do nothing, that There is a process between them and Vista and that they never extended or approved the extra days.Then I literally drive over to Vista, ask to speak to the service manager, Mike Shultz then approached me amd said the service manager was at lunch.After about 20 min of Mike speaking to the service manager (who wasn t at lunch) and pulling Jefry into his office, Mike comes back and says, we fixed it in the system and Enterprise will be issuing me the refund.I said, what? , seriously? Vista messed this all up and I m here, why not fix this by refunding me via check here? He explains that the process has already been initiated and he cannot do that.The rental car was returned in December 3rd, it s the 28th now and Mike says it could take a week or so.Something tells me this isn t the first time this has happened, people working at Enterprise says this happens a lot. Could this be a scam where most people don t even notice? Idk, but what I do know is DO NOT TRUST VISTA BMW!!!!!STAY AWAYThey know nothing about customer service and there are other BMW dealers in the area, regardless of location/connivence, go to ANY other dealer, you have been warned.Everything I ve written is 100% trueService: Auto engine diagnostic

  Maxine Lopes
4 years ago
I made an appointment in the morning for 1:30. The service man took me a little earlier and I left my car there. He said two hours and it was ready exactly when he said it would be ready. I picked up my car with no problem they brought it out right away. It was washed, and I waited while it was vacuumed. BMW service is expensive, but you sign up for that when you buy a BMW.

  Shannon Burch
5 years ago
I received the worst customer service ever! Almost a week went by without a phone call to follow up on the service of my car. Once I finally called the service agent, I was told he would get back to me with whether or not my car was finished. When my car was finally finished with a basic service 9 days later, I was told that I would be charged $50 a day if I did not return the loaner immediately. Absolutely ridiculous! The service manager was also rude! I will NEVER come back for service!

  Donny West
4 years ago
I've always had excellent experiences getting my M3 and X5 serviced at Vista. I split service on my cars between a trusted indy mechanic and the dealership, and have found that Vista is the best there is on the dealer side of things. The prices aren't as crazy as I expected, and my service advisors have always been top-notch in terms of knowledge and communication.