Ingersoll Cadillac of Danbury

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Material Girls
4 years ago
Being a loyal GM & GMC customer, I went to look for a new vehicle. I was amazed at the selection & professionalism at the dealership. The drive is about 45 minutes for me, but years of not finding a good selection or service I decided on purchasing here. The price was great, and service department is top notch. Great detailed communication, and follow up. They really went above and beyond for me when I had an issue(which they fixed) quickly as I needed my vehicle back quickly. Although it is far, it is worth the drive there for service too.

  Rachelle Brown
2 years ago
Greeted by the front desk assistant. Friendly and helped us right away by finding a saleman, regardless of how busy they were and as we were a walk in.Stopped in to see if they had the new Cadillac. Unfortunately due to our circumstances with production, the one I was looking for just isn't coming out yet. Matt was so nice and still showed us the extended version of what I wanted. Along with showing me the GMC Yukon as I discussed as an alternative.He definitely did everything to help and accommodate us. His time was very appreciated even though we didn't see what we wanted. Great customer service thanks again!

  RWC
5 years ago
I have been coming to this dealership since I bought my car 6 years ago for all service. Generally, Ingersoll has been pretty good with communication and service repairs. However, when looking to fix why my window wasn't fully closing at times,they charged me a $100+ diagnostic fee even though I did go through with the $400+ repair. I understand labor is involved here, but this didn't seem needed and is not something the mechanic my family uses would charge. I will not be going to Ingersoll for any future service, and I will certainly not be buying my next car from them (which I just mentioned to the service guys that I was planning to do while dropping my car off). Its unfortunate a single incident changed my perspective so much on the dealership, but there are too many other options out there to have loyalty to a single place when they aren't loyal to the customer.

  Walter Novitski
5 years ago
The Ingersoll Cadillac team is simply amazing: Willie L of the Service Department is truly the best Luxury Car Service Advisor I ever had out of all cars I ever had, no exaggeration ! Willie provides a world class and fantastic customer service that makes you feel to want and come back to Ingersoll over and over again. I think Willie L is doing a great service to the Cadillac / GM brand, he is very successful in gaining trust of the new customers and keeping loyalty of existing customers. Thank you very much, Willie and Ingersoll team! You are truly the best!

  Steven Vance
5 years ago
We recently purchased an XT5 at Ingersoll Cadillac which had a few minor issues. The fine people at Ingersoll addressed every one of our concerns to make sure we were totally satisfied. We got back the car with all our concerns taken care of. The folks at Ingersoll are a caring and great bunch of folks who make sure that their customers are happy and satisfied with their purchase!

  Robert Curtis
5 years ago
Had to come in for a replacement key and fob... (Just bought a used CTS from my grandfather.) The service and parts people were absolutely FANTASTIC. Polite, friendly and super helpful. I just moved to CT and will definitely be going there for my next car purchase.

  David F
a year ago
Nice dealership, very busy most of the time so expect to be there a while. I prefer the smaller Ingersoll Auto dealers

  M M
4 years ago
Everyone was GREAT! from the moment I entered until I left. Place was clean and the information given was precise. One issue I had was that the TV was on as well as the music and it was distracting to concentrate on reading or other items while I waited.

  Anthony Olivet
5 years ago
Herb Hoover was my contact and he was excellent, informing me and then taking care of everything my car needed..

  dcselwitz
4 years ago
Always a wonderful experience! Great job team Service Dept. - Ingersoll!

  luucy Roberto
5 years ago
Great place to purchase a vehicle. And fantastic service department.

  chad silkowski
6 years ago
car came back detailed like new, love sending in for service!!!!!

  Luigi Mondelli
7 months ago
Best service, and staff.

  samuel keasler
8 months ago
Spotless professional couldn't be better

  MJ
3 years ago
Can't even get a price on a new car!!!

  Todd Goodfellow
4 years ago
Excellent customer service

  pico ndao
5 years ago
Great dealership!!!