Ozzie's Body Shop
4.5 (425)
5280 N Garfield Ave, Loveland, CO 80538
(970) 667-7849
ozziesbodyshop.com
Claimed
From the business
- Identifies as women-owned
Accessibility
- Wheelchair accessible entrance
Introduction
Ozzie's Body Shop, a women-owned auto repair shop in Loveland, CO, is known for its professional services and exceptional customer care. With a focus on quality repairs and transparent communication, Ozzie's Body Shop strives to provide top-notch service to all customers.
Services offered: Auto body shop, Auto painting, Auto repair shop, Auto restoration service.
Ozzie's Body Shop Reviews Summary
Pros
- Excellent customer service and communication, keeping customers informed throughout the repair process.
- High-quality repairs that leave vehicles looking brand new.
- Professionalism and friendliness of staff, making the repair experience pleasant for customers.
Cons
- Some customers experienced issues with the estimation process and felt pressured to proceed with repairs.
- Communication lapses in updating customers on the status of their vehicles.
Suggestion
Improve transparency in the estimation process and ensure consistent communication with customers regarding the status of their vehicles.
Positive Words
professional, friendly, excellent, top-notch, quality, exceptional, recommend, amazing, great, pleased, detailed, outstanding, joy, recommend
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Matt Spencer
a month ago
Just had two vehicles repaired by Ozzie s due to last year s hail. Fantastic experience!!! They went back and forth with my insurance because the work that was NEEDED to make it right was much more expensive than the adjuster s estimate. The work they did makes my car and truck look brand new! Paul was my main point of contact and he was excellent to work with, super friendly and provided regular updates as the repairs progressed.
Brian Aurich
3 weeks ago
Ozzie s body shop was very professional and knowledgeable in my experience with them. When other auto shops work behind the scenes and not always upfront - Ozzie s was different. They kept me informed the whole way! Thanks again.
Troy Pachner
a month ago
Paul and his staff at Ozzie s body shop were tremendous in repairing my hail damaged GMC Sierra truck. The finished product looks outstanding and their professionalism, communication and friendliness made the experience a joy. Would highly recommend Ozzie s body shop for repair services.
Flint Brown
2 months ago
Ozzie s was great working with my car after hail storm. Everything was fixed the first time. They kept me updated on each step. I really appreciate them.
Cathy Wilkins
a day ago
My Audi A8 was repaired perfectly! I liked the professionalism of Ozzie s. My car looks brand new!
BRYSON Ribble
2 months ago
Don't recommend using ozzies body shop, they won't do and estimate without being able to tear your vehicle apart to claim to make sure there isn't more hidden damage. Then charge you for the removal or parts but not reinstall them if you decide not to take there estimate. So then you are forced into having to leave your car there for them to repair it. I was stupid enough to let them look at my car then charged me around 700 just to get my car back and repair it at my house with multiple broken peices, missing fastener clips that they claim break while being disassembled. But said they make the insurance aware so they can charge you for all the OEM parts instead of just what is actually broken so then they can get more out of pocket cost. Highly recommend not using these guys because being the best you don't have to do that to people I've worked with many other shops before and they shaft you in every shape and direction. There slogan isn't true or factual
Chris France
4 months ago
The crew at Ozzie s did a great job getting my car back on the road and in great shape! They handled the insurance completely and kept me up to date along the way. They truly went above and beyond. Thank you Paul and company!Services: Painting, Body & TrimServices: Painting, Body & Trim
Fred Teesdale
2 months ago
Went to Ozzies to get my classic car hood adjusted got me taken care of super fast at a reasonable price Rick did a fine job. Thanks a bunch!
Jason Moore
4 months ago
Call this place to get an estimate on my car told them was through Insurence told me ok. Girls up front I ll call u back to schedule you in ok I say . Then come back and tell me if insurance don t approve the work that needs to be done be coming out of ur pocket n u need to fight for your money back or you can go to Denver n find places there that will eat the cost so I call Insurence and explained to them n they wanted a tear down estimate so called this place n girls up front tell me well if we get it torn down then we mite as well fix it but insurance don t cover what needs to be fixed be coming out of ur pocket I told her I need an estimate to give to insurance n tells me ok call you back here it is 2 weeks later no phone call very rude and poor customer service
Simone Listmann
10 months ago
The employees of Ozzie's Body Shop are amazing. After an accident they handled everything with the other insurance and rental car. Always very friendly and helped wherever they can. They me kept always informed and up to date. I felt extremely comfortable. They were willing to adjust to my needs all the time. If I have additional needs I will use this body shop in the future.Services: Painting, General repairs & maintenance, Body & Trim
John Trammell
10 months ago
Ozzie's did a fantastic job repairing my vehicle. Paul was awesome with keeping updated on how the repairs were progressing, and all other staff I spoke with were super helpful and friendly. When my vehicle was finished, it looked like it just rolled off the assembly line. I definitely recommend Ozzie's!!Services: Painting, General repairs & maintenanceServices: Painting, General repairs & maintenance
Ben E
10 months ago
Excellent local business! Brought my new Tacoma into Ozzie s after being rear ended. The repair was complicated and supply chain issues caused some delays, Ozzie s was very helpful and responsive. The truck came back feeling brand new, not a single issue so far. The shop even followed up multiple times to check on it. 100% recommended, great experience.Service: Body & Trim
Norm
4 years ago
Ozzie's Rocks!! Great place to do business with. Kenny is the man! I threw many scheduling issues at Kenny and he was able to handle it without a sweat. To top it off my truck came out of the shop looking like it did off of the lot. They worked with my insurance seamlessly and even handed my vehicle back fully detailed. Thanks Kenny & Ozzie's!
Toby B
a year ago
Ozzie's is a great shop filled with great people. Not only did they make everything super easy, the team was consistently providing me updates throughout the repair process keeping me informed of all the details. I would highly recommend Ozzie's for your auto needs & I will continue to do business with such an amazing group of folks.Service: Body & TrimService: Body & Trim
Rhonda Rutt
a year ago
My car was sandwiched from front and behind . Right from the beginning I was impressed with their customer service. Paul did the estimate and then worked with the insurances company to get the necessary parts and work done. He kept me updated with the status and was extremely nice to work with. The car looks amazing and I am very pleased with EVERYTHING!Will recommend to others and my insurance agent and company!!Thanks Ozzie s
Victor Fehlberg
3 years ago
Paul S at Ozzy's was awesome. After a recent big snow storm, we broke our front bumper on some of the deep, icy snow. It broke the plastic under the wheel well as well, and that was hitting the tire. I showed Paul, fearful he'd say we needed to replace the whole bumper (which I couldn't afford at this time). I figured any repair would still cost, but instead Paul jumped under the car and fixed the wheel well plastic, at no charge. It was exactly what we needed at the time, and the kind of customer service that you'd hope for. Thank you Paul!Service: Body & Trim
Taylor Wentz
a year ago
I do not have enough good things to say about this business!!! Ozzie's took amazing care of my car, not once, but three times! I unfortunately was victim to a hit and run in a Walmart parking lot back in 2021 and took my car here for damage repair. They did a great job at having my car in and out quickly with a flawless repair! My bad luck didn't end there... my car was sadly stolen twice this year (2022) starting in April. The first time it was found, I knew I wanted to use Ozzie's for repairs since they took such good care of my car the first time around. Due to parts shipping in, it was a lengthier process (as expected) and took about 5 months until I saw my car again. I was astonished at how well my car came back to me! Couldn't even tell that a criminal had damaged and dirtied my nice car. However, my car was stolen AGAIN only 9 days later! Alas, it was found and there I was going through this same process with Ozzie's all over again after they had JUST finished my car. I just got it back from them this month (November), so way faster than last time. And again, they did an amazing job!! I want to give a specific thank you to Paul as he's been with me every step of the way throughout this crazy year with my car. He fought for my car to be fixed to perfection on three different occasions and always kept me informed any time he had an update. He even remembered that I had told him I'm an overnight worker, so always made sure to call me at a time of day when I would surely still be awake to talk things over. I will always recommend this shop to anyone who needs it!!Services: Painting, General repairs & maintenance, Body & Trim, Engine repair, Auto detailing
Samantha gunn
8 months ago
These guys did amazing work. When I had detailed questions, the owner hopped on the phone and helped me out right away and was able to guide me through the complicated processes of working with insurance and the bank that I have my car loan through. Thank you to Anya and Megan for the support.
Anne Bauermeister
a year ago
They were prompt and courteous professional. Went above and beyond to help resolve my issue when my insurance was being difficult. The work done on my vehicle was meticulously done. Even detailed my car inside and out! I would give these guys a 10 star review if I could! Derrick did great work and Rob was the person you hope you get to talk on the phone if there are issues, he knows how to get things done!!! BravoService: Body & Trim
Melissa Wright
a year ago
We had a small accident with our brand new VW ID.4 and our dealer suggested Ozzie's for the repairs. We are very satisfied and highly recommend them for your body work. Communication and attention to detail with everyone from Ozzie's was exceptional. Our collision advisor, Paul Sherratt, was amazing.The repairs took longer because parts were on backorder and Paul did everything in his power to find the parts from another source, he coordinated everything with our insurance adjuster, and kept us updated every step of the way. After the repairs were completed he encouraged us to reach out if we had any problems and I would not hesitate to contact them or use their services again. I would give Ozzie's 10 stars if I could.Service: Body & Trim
Steven Carlson
a year ago
I picked up my Camry today after repairs for a rear-end collision and it was a pleasure to work with Ozzie's. The car looks great and they were easy to work with throughout the repair process. The ability to leave my rental car with them was super convenient!
Jennifer King
a year ago
I was in desperate need of help with vehicle damage from an accident, and I have to give a shout-out to Megan and Paul. From the moment I spoke with them, I knew my car was in good hands. Unfortunately, my vehicle was deemed totaled, but they were with me the whole way. Even when I went to gather my things from my car, the receptionist and a young man working there were so helpful and kind to me. During a stressful time like this, it was wonderful having them in my corner. Thank you, Ozzie's!Service: Vehicle Inspection
Ann Clarke
10 months ago
I am so appreciative of the high quality work done by this company. They fought my insurance company to make sure that my collision repairs were done correctly with first class materials. My car is beautiful again!Services: Painting, Body & TrimServices: Painting, Body & Trim
Mary Fischer
a year ago
The team of technicians who repaired my vehicle after a collision went above and beyond, excellent. The detail to cleaning my interior was a happy surprise, unexpected. The lines of the vehicle are clean. You can not tell where the paint job begins and ends. Thank you Ozzie s.Services: Painting, Body & TrimServices: Painting, Body & Trim
Hayden Filsinger
a year ago
My car was brought here after a hit and run for body repairs. The body repairs were done with extreme, extreme quality, and I couldn't tell the car was ever hit. I found on the dash camera that the tech liked to rev my car and drive it roughly in the parking lot, being a sports car. He did not go overboard, and personally, I don't mind much, but this is something that other people might want to note if they don't want someone else playing with their car.Edit:I've been informed by the staff that this technician no longer works for them, and 3 years later the car still looks good after the repairs.
Briana Trumbo
a year ago
The front desk lady is kind and respectable. The shop totaled out my car after an accident. I didn't get to deal with the company too much, beyond the girl at the front door, who treated me with excellent customer service and good manners. She even texted me the info I needed when my voice-mail was full and greeted me promptly to get my affairs dealt with. She went above and beyond to make me feel satisfied, during the worst week of my life. I didn't catch her name, but thank you. You really made a positive difference in my experience.
Lisa Arnold
a year ago
I should have read the reviews more but most are positive and they have done work for my family in the past so I didn t read them. I had a very similar experience as someone previously though. They did get it in right away even though they couldn t work on it. But there was no communication from them until it was ready to be picked up. When I got there after I paid for the repairs they told me that they only fixed half of the muffler because the tech thought it was previously damaged because of the age of the car nope! There was no damage to the muffler before I got rear ended by someone going 65 mph, obviously that rearranged the entire muffler from front to back. If they would have made a phone call before that day I could have talked to them but they didn t. Instead they billed the insurance for as much as they could without it totaling the car out. I had to take it to another body shop and jump through hoops because by the time they would have fixed everything it did total the car out but obviously they wouldn t have gotten any money if that was what happened to begin with. It was very crooked and I will never go back again or recommend them!**Note to their response: Yes, they did leave numerous messages that I didn t respond to because they were all after the vehicle was picked up. They had already lost my trust at that point which is why I took it elsewhere. I never said they were slow, just didn t communicate
Veronica Legarda Veronica Legarda
5 months ago
OZZIE'S and paul did a amazing job in our tundra we are so happy with the results and I really recommen this place
Amanda Hilton
3 years ago
I got a quote from 4 places and Ozzie's was not the lowest but they stood out in customer service and knowledge. We liked them so much that we went back and shared the other quotes and came to a new work around that would financially work for us and we could still choose them. They worked us into the schedule and we were extremely pleased with their work! I'd recommend them all day long. It's hard to find honest and ethical mechanics who also do a good job. Thank you Ozzie's for taking care of my daughters car! We'll always use you in the future!
mtntime1
a year ago
I brought me car into Ozzie's, and they got it fixed before I knew it. Just amazing! They do excellent work, and really look out for the customer. If I ever need more body work, I'm going to Ozzie's!Service: Body & TrimService: Body & Trim