Peak Kia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elias Marun
4 days ago
This dealership is fantastic it has a very friendly attention and fabulous prices and its workers make you feel that you are part of the Kia family an honest dealer and especially Leslie is a kind and effective woman in her job recommended 100%

  Alec Eisele
3 months ago
Got a new car from here.First oil change took 3 hours while I waitedSecond oil change they attempted to change $180 for some fuel additive. Also very rude when I asked them to speak slower and explain what they wanted to do. Even their automated message when you call makes it seem like they re too busy to deal with you.

  Haylee Owen
9 months ago
I took my newly purchased car to the service center after a check engine light came on and they said it was covered under the warranty. I took it in on July 4th. As of July 5th, I still do not have my car after they told me it would be done in a week. I ve tried to call almost every week and half the time they do not even answer the phone. They kept telling me we are waiting on the parts to come in but when a family member of mine went in, he was told they hadn t even diagnosed the problem after almost a whole month. I am frustrated and will not recommend this to anyone. They give no communication and vague answers to your problems. I will be taking my car elsewhere in the future.

  Elina Andreassen
8 months ago
I am extremely disappointed with the service I ve received from the service center. I took my car in for service and was told it d be done within two days (it took over a week) and had to call and text the service helper multiple times a day to get any updates on my car. It got to the point where I was getting hung up on when I would try to call to hear when my car would be ready. I would not recommend this to anyone.

  Taylor Wong
10 months ago
I have brought my 2022 Kia Telluride to this location twice now and have been blown away by the customer service both times.We just moved from New Mexico and did not have good experiences with two of the Kias in ABQ. As a female, it's difficult and intimidating to bring your car in to be serviced so I'm glad we found a Kia that I feel comfortable bringing my vehicle to.They have a super fancy waiting room with beverages, snacks and massage chairs to utilize while you wait!I also want to just point out how amazing Toni and Curtis were. They were both so friendly, helpful and all around wonderful individuals. Can't recommend this Kia service location enough!!Side note... I tried to schedule getting my recalls repaired in Albuquerque several times but could never get them to order the parts.... This Kia location ordered the parts and fixed everything in such a timely manner!

  Paula Brungardt
a year ago
I went in for my very first oil change a few weeks ago. The staff was very friendly and my wait wasn't too long. I had to go in early on a walk in basis because they have been extremely busy. My only complaint was I noticed some oil on my garage floor a few days after the service. I took it in very early on Monday and explained what happened. They took my car right in and I was done in less than 40 minutes. A new technician had done the work and there was some oil left on my oil pan, which was cleaned up and they also checked to make sure there weren't any other problems.I appreciated the way my issue was handled, also realizing things happen, as long as the problem is fixed, I was completely satisfied with the way everything turned out.

  Sara Carlson
2 years ago
Made an appointment for my free oil change included with purchase of a certified used vehicle. This is the first service I ve gotten on it since I haven t been driving much. Made an appointment for 3pm - waited in the queue line for 17 minutes. I m not anticipating much being wrong because it s still under warranty. They say it will be an hour and a half!! For an oil change! Why take appointments if you re so backed up?! But I ve taken off work and driven all the way there. Finally, 2 hours later, it s done. But I get handed an estimate of recommendations $1200 for tires and brakes. After all, I ve had the car for 6 months so it totally makes sense that it needs tires and brakes!! I ve driven maybe 4000 miles in the last 7 months. My fault I guess for not having the tires and brakes checked. I d rather pay the local Midas for some honesty and quicker service. Will be having another shop do my warranty work.Service: Oil change

  Clifford Thompson
a year ago
Excellent job. They were right there and got me signed in right away. Even though it was busy they got me out quickly. Only doing the first check up on my SUV but still it was quick.

  Nimi Shak
2 years ago
Unfaithful and careless.I dropped off my car for an appointment on May 21 2021, at noon, as my car was showing (Check Tire Pressure Monitoring System!) . No one called me till the afternoon so I had to call them couple of times and the last time I called them they told me that they have checked the car and looks like there is a nail in my tire. and they will take care of it. May 22 I called them at 12 again and the second lady told me that they will take a look at the car today! Called the second lady again at 3 to get status and she said "looks like the sensor is broken and they will take care of it by the end of the day" (why the first lady lied to me then? they could tell me they didn't get a chance to look at my car at all). I called them again an hour before they close and the second lady told me that looks like "they don't have the part so my car won't be ready today." I told her to stop as I am gonna take my car home. I went there and I told them why they told me there is a nail in my tire the day before? and they were surprised too. I politely asked them who is the manager so I can discuss this with them and they told me that they will tell Bob to call me on Monday. Well today is Thursday and no one even bother to call me. According to my experience looks like PeakKia IS NOT a great idea!Response to the Owner:Thanks for reaching out after 15 days. My issue has been resolved by Discount Tire. I am not going to reach out to anyone in PeakKia. You better reach out to your customer service and discuss this issue with them so it will not happen to your other customers.

  AMBROSIA MASI
3 years ago
I dropped my car off at noon on Thursday for an oil change and safety recall. Was told it would be done in 1.5 hours. I had not heard anything, so 4 hours later I called to see if I could pick up my car. I spoke with a gentleman and was told it had failed the safety recall update and would need a new transmission, but they needed to keep it over night to get approval and that I would have a loaner car while they did so and I would be contacted on Friday morning. Friday.... no contact from Kia. I called Friday afternoon and spoke to a woman who said that they were waiting on a Techline response to determine next steps for my car and that it could take several business days before they even heard back or before I would be able to get a loaner car. She told me that she would advise me to cancel any weekend appointments because I would be 'without transportation for awhile'. I received a voicemail nearly 5 hours later from Curtis saying they still didn't have any information on what was wrong with my car and could not give me a loaner car. He said the Techline was on 'covid hours' so things could take awhile. No contact from Kia on Saturday. Monday morning... still no contact from Kia. I called in the early afternoon to get a status update and let them know I needed transportation because I have appointments I CANNOT reschedule. Spoke with Trey and was told my tech, Trevor, was with another customer and would return my call. Trey was polite and listened to my concerns and assured me that Trevor would return my call. Still no call back 4 hours later....A simple 1.5 hour oil change and recall and I am still left with no transportation 5 days later and no updates/communications from Kia. This was a manufacturer recall, not regular service work..... and I am left with no communication and no vehicle because their products and service are sub-par.I was excited to own my first Kia. If this is the service they provide, it is surely the last Kia I will ever own.Service: Oil change

  Nicholas Smith
a year ago
I have a kia my self and they have jumped up and fixed everything they could with my car I love coming here when I have something wrong..... Hurts my wallet yea but keeps my car running..... I am happy

  andrew so
8 months ago
Had regular maintenance done under warranty. I was helped by Toni, who was very friendly and helpful.

  Mike Evans
a year ago
They made the right, honest decision on performing the 100k powertrain warranty work needed on axle. Thank you.

  Susan Sandoval
2 years ago
Went in for a oil change and tire rotation, vthey did the RECALL and forgot to do the oil change, he was so nice he didn't charge for the tire rotation and I got my 1st oil change for free. Great service

  Linda Riggle
2 years ago
Very nice and helpful staff. Knew I was in a pinch needing my car fast to help drive elderly to dr appointments so worked hard and got it back to me in time to not have to cancel appointments.

  Rolina Carter
a year ago
In for maintenance service. I didn't have to wait for help at the start. Wait for actual service was very reasonable. Everyone very nice extremely helpful.

  Kristey Dinning
2 years ago
Took my car for warranty service and they were so helpful and nice. They even gave me quotes for some service that needs done in the near future!

  Suely CM
a year ago
Great service and they actually answer the phone unlike most other KIA service centers. I drive an extra 10 miles to go to them instead of Foundation.

  Cody W
a year ago
Do not go here. They will push you into a new car instead of fixing warranty work.

  Zip Draw
3 years ago
First of all, shout out to Curtis for being awesome and super chill. Thanks for fixing my tires and transmission flush, as well as figure out what is needed to be done on my window. All done in a flash too.

  Teresa Garner
2 years ago
Not sure what going on I called the the service manager Bob called Trevor that handles most problems for two days no return calls or answering so I'm going to anew dealershipService: Tire rotationsService: Tire rotations

  Kathy Nakamura
3 years ago
I was very pleased with the way they serviced my car. No complaints here

  Rodney Fredericks
3 years ago
Sydney was very friendly and helpful. And the massage chairs in the waiting room made the time fly by.

  Alexander Davis
2 years ago
While not the expected fast in and out care. They were competant and handled the large flow of work as well as can be expected.

  Tim Kuebler
3 years ago
Peak is great. Bought many KIA'S from them great to deal with.

  Natalia Lopez
2 months ago
Thank you all

  Thomas Chase
2 years ago
Very busy place. Good people

  Greg Hines
2 years ago
Great service. Good people

  Brett Frank
2 years ago
Very quick and friendly service!

  Dee Martellin
2 years ago
Very good