Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  brochas Kelley
a year ago
I just moved to Colorado and had an accident during my trip from Pennsylvania. My car was drivable but in really bad shape. It needed a lot of work. I found Gerber and took my car here for repairs. I HIGHLY recommend this company. Professional, great customer service, excellent communication and an excellent repair to my car. It looks better than new its a 2013. I can't say enough about how great their service was.

  Benji Barela
a year ago
Johnathan and crew were great! Took our Kia Sportage to Gerber for body work. Since day one Johnathan and office staff were friendly and kept us informed about our vehicle, they provide us updates weekly via text since they had to order parts due to unforseen damge to our doors. They kept to their estimated time frame of 3 weeks for complete repair. When we picked up our car it looked brand new, they did an awesome job and they even detailed the car. They are awesome and very professional would highly recommend.Services: Painting, Body & Trim

  David Neteland
5 months ago
Three months of having my truck, three trips back, it's still not fully repaired. They returned my truck back to me the first time with new body damage, a dead battery and wires/hoses/bolts disconnected or loose. After returning it to them the second time and having it for multiple days my concerns were still not addressed. When calling to speak to the "manager" he was irritate that I contacted corporate telling me "do not contact us again and only go through your insurance" then proceeded to hang up on me. So much for Gerber's satisfaction guarantee on a 15k repair; certainly makes you wonder what other shortcuts they took. I look forward to speaking with their corporate office on getting this resolved.On a side note Jose was very personable and professional when I called, maybe their management should take some notes.

  Amy C
a year ago
Fortunately my car was driveable after an accident; unfortunately all the shops in Denver partnered with my car insurance were 2-3 months out in even getting an appointment for an estimate. I called this body shop and they were able to schedule me in that same week, and provided an estimate by the end of the same day. I gave them the go-ahead to order the replacement parts and then when calling to schedule my repair, was told it was 6 weeks out. HOWEVER they mentioned that people would cancel so I touched base the next week and was able to move my appointment to 2.5wks out instead. When I got my car back (3 days later), it was like the accident had never happened! They also vacuumed my car, cleaned my dashboard and displays, washed my car AND tire shined my tires.Overall this was a great experience with super friendly and responsive staff, and very accommodating of all my questions. I would 10/10 recommend this shop to anyone!

  Rod Dobbs
5 months ago
The staff is a 1st round pick for sure. Johnathan was very helpful and went out of his way to repair my truck. He and the staff made the whole experience a smooth one. Christian, the PDR specialists is the best. He made the dent in the door disappear. My truck looks new again

  Amber Wright
6 months ago
My vehicle was hit pretty bad by a hail storm in June. I called Gerber Collision and they were able to get me in quickly. The communication from Jen and Jose was excellent. My car looks great! I would definitely use Gerber Collision again!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kyler Anders
3 months ago
Excellent service! From the front desk to the entire staff. They kept me informed during the process of my car repair, they were fast, and provided great service. Also thank you for cleaning my car.

  Amy Sheehan
8 months ago
Stay away from this shop. I cannot attest to the body work they do, but the office staff and manager are negligent and rude. I scheduled an online appointment for an estimate, choosing this shop because they had availability. We used the after hours drop box because our car needed to be towed on the weekend. I called Monday morning to confirm the appointment and was told there is no appointment because online scheduler is not accurate and they are booked. They accused me of dumping a car on their lot and I was told to remove it that day. I asked them to lock the key in the car because I wasn t sure how long it would take to make arrangements and it might be later in the day. When I arrived, the key was in the envelope with my name and address on it in plain view on the windshield of the car tucked under the wiper blade!!! Anyone could have just unlocked it and taken anything they wanted. That is unprofessional and unforgivable.

  Typhanie Huff
2 months ago
Jose and the team took care of my repairs to my Durango. They were reliable, friendly and helped me to understand the entire process. Thank you guys for all your help!

  Christine Bieda
a year ago
Update-The general manager reached out to me and personally took charge of the issues I had. We received our car and the work has been amazing.The issues was with their automated update system which is supposed to send updates on the car repair status twice a week. The GM is aware of the issue and is working towards finding a fix for it.I was very impressed with how quickly he responded after posting my initial review and continued checking in with updates.If they get their system fixed this would be a total of 5 stars for sure!Thanks for reaching out Gerber and working through my complaints. I would use you again for sure! ****************They have had my car for almost two months and have not even started on it!!!Every time I call they tell me "we will start on it next week"- It's been almost three months since my accident and nothing is being done!!!****************

  Kurt A Hollasch
a year ago
Gerber was outstanding. They did great work in a timely manner, had excellent communication throughout, and worked directly with my insurance company. My truck came back super clean! I highly recommend them.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Private Person
2 years ago
As a car enthusiast and one who values their car very much I would HIGHLY recommend Gerber Collision. Their customer service is top notch, and so is the quality of their work! I am not one to write reviews but this place really impressed me. The staff is accommodating, caring, and has excellent customer service skills. I worked with Jose and he took care of everything - I recommend you work with him. Front desk receptionist is refreshingly kind and extremely good at her job.Services: Auto glass repair, General repairs & maintenance, Body & Trim

  Christina Abbott
2 years ago
Recommended for us by our insurance company and they were awesome, good communication with us and very apologetic when they received the wrong part and had to wait for the right one to come in. They worked seamlessly with Geico and Enterprise who met us there at Gerber. Gerber even contacted Enterprise for us after we picked up our car to let them know we had left the rental! They let us get our car even though they had to install one more tiny piece and then came to us to pop it on a few days later! Great customer service and communication. Thanks!Service: Body & Trim

  Thakor Ravish
a year ago
Lack of communication, I have an appointment at today morning and they just called me and mentioned can't take my car in because it was towing. Great to know at time of appointment on which I waited 3 weeks for my appointment. They should have mentioned it before when I scheduled, via call and email.

  Taylor Kent
2 years ago
The people at Gerber are awesome and they took care of me. I accidentally reserved my my "at the wrong Gerber but they were able to get me in without any issue quickly. They communicated throughout the whole process and my car looks better coming out than it did go in period I want to say a special thanks to Jose for being extremely professionall And making a bad experience a lot easier. If you have any auto worth needing to be done please go to GerberServices: Painting, General repairs & maintenance, Body & Trim

  Lorrie Sierra
3 months ago
Had our car fixed after a minor fender bender. They did a great job!!

  S S
3 years ago
Gerber Collision in Littleton on Norwwod did an excellent job repairing my vehicle damage. Good quality, terrific service, completed earlier than promised. They cleaned my vehicle inside and out, so well that it looks as good as the day I purchased it.Jose, Renee and the GM all provided an enjoyable experience. I would highly recommend them and use their service again. Thank you, Gerber Collision of Littleton!

  Anastassiya Zherdeva
3 years ago
Unfortunately this is my second time at Gerber but lucky for me this guys are awesome! Even though they had to work with insurance that has a bad reputation they took me in and did a wonderful job yet again. They were upfront about possible difficulties with the insurance and kept me updated consistently on the whole process. I'm very happy with the end product!

  Sid Basu
2 years ago
One interesting place or just have some very entitled workers. Went for an estimate and the front customer facing folks were very polite and courteous. Sent Jonathan out for a quote and all seemed fine. I had to leave right after to pick up my child from school to which he said he would have a quote over in 10 mins. I called after an hour to confirm if they had the right email and inquired if It would be possible to get a quote by the end of the day so I can call my insurance with it to which the customer service agent politely said yes. All s good so far until, Jonathan calls back and starts yelling and saying I m being demanding. One could politely say hey, I m working through it and will send it you in 2 days. I m ok with that but to make false promises and then call names and then hang up are things unacceptable in customer service. Maybe they do a decent job fixing cars but if you cannot respect customers, not sure it s worth going here.

  Trevor Lee
a year ago
Warning Don t bring your car here. I brought my 2019 ram Laramie 3500 here and my truck pulls to the right and vibrates driving down the road . Jonathan said he couldn t help me and to take it somewhere else . 32k dollars in repairs and my truck still isn t right. Jonathan s word is worth nothing . If you care about your vehicle like I care about mine , take it somewhere elseService: Body & Trim

  John Baker
3 years ago
Johnathan & his team are outstanding. From the moment I brought the vehicle in for an estimate to the time I picked it up, they always kept me informed & made sure no detail was overlooked. Thank you for a 5-star repair with incredible care along the way!!!!

  Jen Rose
3 years ago
Amazing! I'm sooo very thankful to Johnathan and his team for amazing service and work. I can't think of anything negative to say about this place. Great job on the repair and care I received fixing my car from an unfortunate accident earlier this year.

  Laurie Grigsby
2 years ago
Thank you to Johnathan and the crew at Gerber collision, They did a great job repairing my truck, I drove away 100% happy with the quality of the work and they finished ahead of schedule.This is the way its suppose to work.terryServices: Auto glass repair, Body & Trim

  Tracy L
3 years ago
Recently needed to take our car in for some bodywork. Very impressed with the care and expertise we received! Even got our car back earlier than expected. Will happily recommend your business to others!

  Ryan Lawson
3 years ago
Absolutely impressed with everything to do with this location! The customer service was impeccable and we even got our car back earlier than expected. It looks like a brand new car. We will be sending people your way!

  N G
a year ago
Got body and glass repair done on my car here. They kept me updated with the repair progress. They fixed everything and got my car back to me looking nice and clean!

  George Smith
a year ago
We were greeted very well and promptly. The office was very clean and organized. I would definitely reccomend this Gerber.

  C D
a year ago
Horrible communication skills. I tried to communicate my concerns and instead was meant with what they couldn t do and when I asked to speak to the manager he called and told me to go somewhere else. Definitely not reasonable. I would never step foot in this place.

  Katy C
3 years ago
Communicative, fairly priced, got me in quickly and returned my car SUPER clean inside and out. Thanks Gerber!

  Anne R
3 years ago
Been very pleased with the service we have received here. Been here for 2 different vehicles and would go again.They are professional, caring and timely.