Fort Collins Kia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  CeeJai Vee
3 weeks ago
I d like to commend the sales manager Ryan aka Rusty. He is an outstanding sales manager. He provided amazing customer service, and really made a difference in the purchasing process. He deserves a raise.Unfortunately, I cannot say the same for LeeAndra in the service department. She was extremely unprofessional. She tried to use intimidation tactics. And refused to allow me to speak to a supervisor or manager, claiming that she was in Charge.Not only was her demeanor, unacceptable for the workplace because of her hostility, the work took longer than anticipated due to her and her staffs lack of due diligence.To make things worse, my roof racks are all scratched up from their application of The crossbars on my vehicle.Initially, when we purchased the vehicle, we were told that our accessories would be assembled on the vehicle when we were signing all necessary paperwork. This was not done, and we were asked to wait after the paper signing to apply the accessories. That was disappointing seeing that we were under the impression it would be done while signing the paperwork. They were going to accommodated us due the fact that we were traveling from Denver with kids and tow and were assured that the process would be expedited. We accepted their offer of returning to have the accessories assembled onto the vehicle. We were told that we would be accommodated with a full tank of gas for the inconvenience, we happily accepted. We proceeded to pack the kids up wagon in tow and proceeded to drive (80++ miles) a week later. When we arrived Leandra informed us that there was a rental made available last minute. We declined, seeing how we spent several hours preparing for the day out with the kids in the wagon. We did not even accept the keys. Leandra said to be back by closing time at 5pm. We arrived on time and Leandra informed us that the vehicle was not ready. She went on to explain how her and her team tried to apply the first set of crossbars not realizing that they were the wrong ones(she mentioned applying crossbars for the incorrect type of roof rack). They then found the correct crossbars for my vehicle and When applying them, they realized they were missing a piece. She explained third times a charm and they just so happened to have a complete set for my vehicle, but that we would have to wait until they were finishing up. While waiting, we asked LeeAndra about the full tank of gas because we wanted to know if it was going to be a gas card or if they were going to fill up on site. We were met with attitude. She refused to fill up the tank of gas, claiming that she offered a rental and an oil change card. This did not sit well with me. I asked her once more and informed her that this is what we were due and we would appreciate it if she made it right. I explained to her that we did not want to be compensated with an oil change because we lived in Denver and it s a hassle to have to accommodate another road trip. We came up here to purchase the vehicle and then had to return a week later so we know we do not want to be forced into driving up a 3rd time, as I did not want to put that many miles on my new vehicle. She refused and deflected. When I spoke with her she spoke over me, and her tone got louder and louder until I asked for a supervisor or a manager, in which she replied, she was in charge. I told her if she was in charge, she needed to make it right she refused. I then proceeded to go find the manager myself, and ran into the sales manager, Rusty. Did I mention he s awesome! LeeAndra closely trailed behind me, which felt odd almost like she was trying to intimidate me because she was not helping me find somebody, she was just hot on my trail. I explained to Rusty the situation and what had happened. Instead of LeeAndra remaining professional, she decided to slander one of her coworkers and blame them in front of me. Did I mention she s very unprofessional? Needless to say Rusty made it right!

  Jared Powell
2 months ago
I needed a ignition switch for my kia. I called in on a weekend and got a quote much higher than I expected and ended up fixing it myself. Joe, the service manager, called me up to go over the situation, since I cancelled my appointment. Joe was extremely friendly and helpful. He apologized for the mistake and explained the situation, letting me know the price was accidentally quoted incorrectly. I discussed an issue I had with a totally different Kia dealership and he remedied the problem, without me even asking for it. Hey, we all make mistakes. It's how they're handled afterwards that shows what you're made of. Joe handled the situation perfectly.

  Kimberly Wills
3 months ago
Solid, loyal customer for 7 yrs who s always paid her bills, was stranded over holiday weekend as a contracted driver with other companies cannot accept loaner. They refuse to understand circumstances and work with you. Word-of-mouth goes a long way Joe & Mike!

  Antonio Martinez
4 months ago
So far I've had an oil change and a recall repaired. The service dept was very friendly and professional. They did the work on my vehicle in a timely manner. So far so good.

  Kathy Cardona
a month ago
Excellent service and vehicle was done exactly when it was supposed to be. Very knowledgeable customer service agent

  Athena Holt
a year ago
The service team at Fort Collins Kia is top notch! I needed to get an oil change and my air filters replaced and didn t want to waste my whole day at the dealership. When I dropped off my car, I was checked in quickly and they reviewed the services that they would be doing and the estimated cost. I was shown to their comfy waiting area and was kept informed of what stage of the service my car was in by a service tech. I was never pressured into doing any extra services and was walked out to my car at the end! I was impressed by the personal service and the transparency of the whole team! Thank you!!Services: Air & cabin filter replacement, Oil change

  Sean Hancock
8 months ago
Wasn t the quickest repair but a good one. I had a warranty issue and they resolved it and did great work. Took 1 star away because I was left without a car for over a month but still overall there are plenty of worse dealership service centers.

  Abbey Hadachek
6 months ago
Great service advisor! Fast work on a recall fix. Tired building, but they're working on the new building.

  Jim Hulings
5 months ago
They have always taken good care of our cars! (Second-car purchaser!)

  Terry Masters
2 years ago
Heater stopped working on our trip. Cheyenne dealer unable to check it out, salesperson sent us to Ft Collins. These people are awesome, Leandra was the best, got us in, fixed and back on the road in a few hours. Wish this dealership was closer to our home. Thanks so much to everyone that got us back on the road.

  Kylie Dumler
a year ago
I was getting my car serviced and Ryan checked me in. He was friendly, knowledgeable, and helpful in telling me exactly what needed to be fixed! I definitely recommend talking to Ryan before getting your car serviced!Service: Oil changeService: Oil change

  Alejandro Saucier
2 years ago
The staff is nice and courteous but they are consistently behind when we come In and we have to wait almost twice as long as they tell us. This often puts a wrench in our plans for the rest of the day. I wish they would be more punctual or give a more realistic estimate of the time so I can plan accordingly.Services: General repairs & maintenance, Auto engine diagnostic, Oil changeServices: General repairs & maintenance, Auto engine diagnostic, Oil change

  M4Rick Gaming
a year ago
Ryan Kurtz was very helpful in getting me in for an oil change. Showed high professionalism and made sure I was taken care of!Service: Oil changeService: Oil change

  Fred Rosa
2 years ago
Go in for an oil change and they pressured my wife for $1000 tires which she doesn't need yet. Typical dealer service, always trying to sell unneeded products, especially to women. Big O measured tread and said they'll last until December.

  Stephanie Frankiewich
2 years ago
Every interaction was friendly and informative and my van was repaired quickly at the price they quoted. I'm definitely going back as needed!

  Jaemen Richards
a year ago
I had an incredible experience. Ryan was knowledgeable and helpful throughout the process.

  Tommy Yung
a year ago
Very limited inventory, walked around the lot for 15 minutes with no sales person, walked into the showroom and didn't see any cars so we left.

  Leslie Means
2 years ago
I was there for nearly 4 hours waiting but Tracy, the Service Manager looked at the issue we are having with the Nav system and said he would look into our problem.

  Kye s Videos
a year ago
Liam was very helpful when I spoke with him about my maintenance needs

  Heidi Hamric
2 years ago
Liandra was incredibly helpful with answering questions, arranging the service and helping with recall info on our Kia.

  Tyler Sirios
2 years ago
Very enjoyable car buying experience! For a good time call Jason...

  Jay Andersen
11 months ago
Friendly staff, quick service, great experience!

  Maralyn May
2 years ago
They are so polite helpful. Will go back for sure

  George Vaillancourt
8 months ago
Excellent customer service!!!!

  TAZ
3 months ago
Great service!! Very friendly staff!!

  Beth Snyder
3 years ago
All the staff is very polite and helpful.

  Gary Lutheran
a year ago
Very helpful