Durango Motor Company Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James P McMahon
4 days ago
I arrived in time for a simple oil change and tire rotation. Service bay was almost 30 minutes late starting. Once completed, my car sat there another 15 minutes before I was able to pay. I didn t detect any hustle in the service crew. Some goofing off. Not particularly impressed.

  Carolyn Archer
a month ago
Super happy with the service here. They are always fast, and trustworthy and I appreciate that they don't try to up sell me. This morning when I brought my car in for an oil change, I asked a quick question about a mechanical issue I ve been having with my gas door anticipating that I d need to schedule another appointment, but my service advisor, Ben Taylor fixed it in under 3 minutes without a charge.Thank you guys!

  S F
a month ago
Please note: this review is in regard to the SERVICE DEPARTMENT and customer service, not Sales.This dealership is beyond incompetent and is reprehensible on every possible level. I would never, ever recommend dealing with them in any capacity - spend the gas and drive to Farmington or further afield. Our saga with Durango Motor Company s Toyota department began in early 2023 with a faulty fluid exchange that was performed on one of our Tundras. As assessed by independent mechanics, they overtightened the plug in the rear diff, causing it to catastrophically fail (gushing gear oil) in a very remote part of NM. The end result was a completely trashed rear diff that required replacement. We were eventually able to trailer it to DMC for repair. After delays and so many unanswered phone calls that I was calling Toyota s actual company customer service reps on a 48hr basis with still no reply from DMC, a new (used) rear diff was installed. As we ended up discovering, during this period (that ended up lasting months) the Tundra was sitting on the DMC lot, completely unlocked. At this point, I went in in person and spoke to staff members that had no record of the initial repair order and claimed no awareness of, at times, daily calls from us and also at least three calls from Toyota itself. After reviewing the repair invoice I noticed that we were being billed for an entire rear axle assembly when it was confirmed that only the diff was replaced, at which point I went out to the truck with a DMC Toyota service representative who confirmed that no, there was no new axle - only the rear diff as previously discussed. Not only does DMC not stand behind their initial failed servicing, but they bill for items that are not installed at all. This company is a complete scam who wishes only to rip you off. At the time we owned seven Toyotas, two of which had been previously purchased from DMC and five of which we had been paying DMC to service. One of these had new struts and shocks installed in early 2023, however DMC mechanics failed to attach the replacement parts correctly to the truck frame, causing the struts to drop into the tires and cause great damage, and could have easily caused an extremely bad wreck had we not noticed the failure. DMC Toyota tried to bill us for all of the damages, but ultimately covered the (large) repair costs and new tires after they were unable to find any other explanation beside their own faulty workmanship. Unfortunately this was not the case with the aforementioned Tundra, and we were stuck paying for repairs and a part that was not ever installed ( We can give you a discount, but can't change the line on the invoice for the axle ).Please, please, never entrust this dealership with your vehicle. It could, at best, cost you thousands of dollars and months without your vehicle. Durango has many better and far more ethical independent mechanics.

  Casey Simmons
a month ago
Dalton and Evan (the drivers for their pick up and delivery) are awesome. Very professional and kind. However, the service coordinator on the phone wasn t helpful, and never returned my call when I needed help rescheduling.

  Mike Hicks
5 months ago
I was having trouble with the AC in my F250 pickup, it was only working intermittently. Took the truck into DMC where I purchased the truck and who has done all of my repair work previously. They told me the compressor and condenser needed replacing. They did the work to the tune of $3000. Picked the truck up and drove about 20 minutes and the AC quit working. Took it back the next day and they couldn t get the AC to not work. I drove the truck home and again the AC stopped working before I got home. Took the truck back the next day and again they could never get the AC to not work. Told me they could not diagnose the problem as long as it was working. I had to leave town the next day and when I got into warmer temps, tried to turn the AC on and it wouldn t work at all. I took the truck into an independent repair shop and they said while they were checking the compressor wiring the compressor engaged. They followed the wires back to the wiring harness and the wires broke loose. Repaired the broken wires and the AC has worked great since. I have to wonder if DMC sold me a compressor and condenser that wasn t necessary when the problem was simply some loose wires. If the compressor was really out would it work intermittently?I have used DMC since I got the truck in 2017 and feel the service has deteriorated over the last couple of years. Not sure who I will be using in the future but don t plan to return.Since posting the above review, I was contacted by DMC and they agreed to refund the cost of the AC work they performed. An email I had sent to the Service Manager earlier had not been seen because it went into spam. I appreciate their cooperation and generosity to rectify the situation .

  Erin Felber
5 months ago
I appreciate their system and the fact that often times they can help you even if you don't have an appt. You drive up, the door opens, and someone comes out with a tablet to take your order, haha. Seriously, though, you tell them what's wrong with your car, and they assess whether they have the man power and/or time to do it that day. If they have time that day, there are free refreshments and popcorn in a very spacious waiting area, and with clean restrooms. If not, they set you up with an appt. If they need to keep your car overnight, they have someone take you over to their rental department. Loved the car I drove. I was the second person to drive it, and hated giving it up.They are busy, but always treat everyone with courtesy and they never brush you off. I dealt with Sean and Carl....very nice repair coordinators, and Marlena, very personable lady in the rental department. Very organized auto center.

  Vijay Cohoon
4 months ago
Just wanted to give a shout out to the service dept. Beth, Chris, and the maintenance team are amazing to work with. The customer service is a step up from any other dealership/repair shop that I ve been to in a long time.Thanks for all your help!

  Marcus Tucson
a month ago
Loved the convenience of concierge pickup and delivery! It allowed me to continue working and not worry about getting my car to and from the dealership!

  Marne Prouty
7 months ago
Although I had an appointment, I waited in the waiting room for over an hour. 2 or 3 cars without an appointment got through their oil change while my car sat outside the bay. When I went to find someone to ask why I was still waiting, the woman sitting at the customer service desk was on the phone for over 10 minutes so I walked into the bay. The 3 employees sitting there continued their conversation until a 4th guy came up & told me I couldn t be there because I was wearing flipflops. I asked why my car was sitting outside & he told me the work had been done. But why was my car just sitting there & no one told me it was ready??? You have lost a very good customer.

  terry ligman
10 months ago
I made an appointment for a transmission flush. It was at 1030. At 230 they still had not even moved my truck. I was told 2 hours when I made the appointment and when I dropped off. I asked 3 different times what was happening. I was told there was one ahead of me two hours after my appointment, and at 3 hours they said they didn t know what was going on and why it was not being worked on. I left without getting the work completed. The people behind the counter in the service center will straight up lie. One of the times I asked they told me it was in the shop for the repair, I walked outside and it was still sitting in the parking lot. Their offer to fix it (which only came after my initial review) was to give me a fuel voucher, not even close to proper compensation.Service: Transmission repair

  Scott Fenwick
10 months ago
JG Mendicino was great to work with. He was very professional, courteous, and knowledgeable in getting our 4wd to work properly again. He was also very helpful in scheduling an oil change around the repairs. When the vehicle was repaired and the oil changed, John called us to let us know the vehicle was ready to pick up. He was very thorough in going over all the paperwork that pertained to our pickup. He was also friendly and courteous. In fact, everyone we have dealt with at Durango Motor Company has treated us as if they really care, and will do what's necessary to have a positive outcome. This is why we do so much of our car buying and vehicle maintenance with them. I highly recommend them as they truly are striving to make their company have that small town feeling that is so hard to find anymore.Services: General repairs & maintenance, Oil change

  Tammy Tucker
5 months ago
Two trips for service because tech looked up warranty info on wrong vehicle. Two hour wait. STILL waiting- no compensation for the inconvenience-Services: General repairs & maintenance, Oil changeServices: General repairs & maintenance, Oil change

  May Chan
a year ago
Always very professional and courteous..No matter who is helping you or answering a question etc.But this time around I was sent to Wrong Bay number ...no biggie but was told over phone Toyota bay etc..but was other bays..Went to have tires and senors checked and psi was put to 38 when door info has 32 ...Called and asked and was told no worries for winter tires should be inflated a bit more so I trust Durango Motor ...

  Deondre Ball
10 months ago
Bought a car. Car was in the shop for 9 months out of the year. Got a new motor. Motor is now pushing metal shavings out. Charged me for the rental we had to use because they didn't run the codes on the car before offering it Friend bought a car the day before leaving to the state. Brought it in to show us and the car over heated twice from no fluids. After replacing the fluids we found that the coolant hose was cracked and old.Worst experience/ place iv have ever had the dishonor of working with. 0 Star service.Services: Electrical, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, Oil change

  cheryl kuhn
10 months ago
I went in last week June 15 th, made an appointment for June 21 at 4 45 pm, said I get off at 4 30. So 4 45 is good I asked. He said yes. I get there on the 21st at 4 40 waiting. Went in and said I have an appointment. Ok we ll get you with the fellow in the garage for that said (appointment)The garage guy said I have No appointment. What! Also walk ins close at 4 30. Again I said I distinctly made an appointment. I walked out a waste of my time.

  Randy Greer
a month ago
Delivered our vehicle. Saving multiple trips to durango. Thank you very much

  Family Life Unleashed
6 months ago
This places is awesome! Third times a charm for us. Each year as we pass through something goes wrong with our van and they always have the parts ON HAND not 48 hours or a week out to fix! Thanks y all

  Wade McKinney
a year ago
Fast, very clean work, very reasonable pricing, professional staff. 5-Star from start to finish. Big Jon in parts was able to get me a specialized part from a far away land, while at the same time schooling me on Toyota mechanics like a wizard. Service team did very clean work at super reasonable price. LSP valve replacement 86 Toyota pickup. Many thanks, will definitely be back.Service: Brake service & repair

  Stacey Heath
11 months ago
All of the Toyota service gentleman are awesome acd care but Sean Yazzie has gone above and beyond the call of duty for me. I HIGHLY recommend getting your Toyota taken care of there.Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic

  Aaron Harvey
11 months ago
If you re looking for top-notch service, Durango Ford will not let you down. Class acts from the top down in this organization. Thank you all for an amazing service experience!

  ja berg
a year ago
On West Coast Trip picked up a screw in our van tire. Noticed it at Mancos State Park. They got us in same day and Jon Dudley was very professional and efficient. Great service and would go here again.

  Scott Hansen
3 years ago
Scheduled $1000+ service last week w car rental for day. I arrive, no rentals. I wait almost 2 hours and they tell me they dont have right parts. Wasted day off work, 4 hours driving to and from dealer, plus gas @ 3.80 a gallon. No rental no servive. Apparently Durango MoCo ok with me waiting foe 8 hours, but saved from that wait time due to their own incompetence. If mechanics work like dealership, every patron is in danger...

  Brian McGlothing
3 years ago
Came in for my 35k service. They took me as a walk in. The best part of the service in my opinion is being able to sit and watch the Tech's do the work. I wish all Toyota dealerships would follow this example. Might help customers to trust the dealership more.

  William Fowler
a year ago
I go in for an alignment and the mechanic kids in the back won't do it because I need to replace parts that where previously put on the day before... what a joke , I won't take my rides there's ever again screwing the town over... you should do something about this

  Roberta Rogers
7 months ago
Great customer service. That is why I drive all the way from Farmington to receive service!Service: Oil changeService: Oil change

  chrisiv1000
a week ago
Very helpful and convenient service!

  Jamie Heirtzler
3 years ago
I've had a great experience with Joshua in the service department any time I've been there!

  Foghorn
2 years ago
Did not reset oil monitor system, irritated because I did not know how to reset.

  Lucus Reitz
a year ago
Always a helpful place and filled with friendly faces.

  Jenn Scott
4 days ago
Lack of professionalism.