Durango Motor Company

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Travis Rosado
a week ago
Bought a truck from Derek Romero. He is a young kid working hard to come up in the sales world and is doing a great job. Helped with the easy stuff like showing the truck but also walked us through the paperwork like a professional and asked all the right questions. As someone who started selling when I was his age I was very pleased with the whole experience. Truck was clean, tank was full when we picked it up. Thanks Derek!

  Genson Streets
6 days ago
Fantastic experience working with Beau in sales and Tanner in finance** Beau - Went above and beyond to find the right car for us(1 month)! He took time to answer all our questions and even stayed after to show us all the features on our new car.** Tanner - fought to get us the best rate, which way lower than any competition. He explained all the forms and warranties well!Durango motor - Thank you to the Beau, Tanner, and the sales managers for ensuring our vehicle was/will be above expectations! I ll see you in a couple years for my next!

  David Adams
3 weeks ago
By far THE smoothest and easiest process I ve had with getting a vehicle! 5 STARS FOR SURE!!!!! My sales rep was Caleb Newman and he s made today very easy for me. He made me feel welcome and reassured me of everything I was unsure of, as well as promptly answered any questions I had! He helped me find/get into the best vehicle for my situation and it all went so smooth that I thought I was dreaming. Thank you so much, Caleb!! This dealership is amazing and treats everyone with respect and care. Come here and look for Caleb!! He ll do anything and everything he can to help you get into a new car before the end of your visit!

  Gigi Baty
3 days ago
Yet another great experience with Durango Motor Company today. I needed an oil change for my truck and they were just changing procedures to make things more efficient for their customers. I came back later and they fit me in, finishing the job--as usual--with superior workmanship, reasonable fees, and hospitable service. Thank you Tom (GM) and DMC for all you provide for our region with auto sales, mechanical services, parts, body work, and employees who do their best each and every day. We are blessed to have you in Durango!

  Dana Snyder
a month ago
I purchased a 4-Runner this week-end and I m so very pleased with the decision. I feel more secure and safe sitting up higher and having 4 wheel drive versus my old SUV. Eric was a perfect match with his calm demeanor and professional knowledge in assisting us in the process. Thank you Eric for making sure we had everything the way we wanted.Durango Motor Company and all the staff we encountered exceeded our expectations from star to finish.

  Shonte maes
2 weeks ago
This review is not about a purchase. But about the amazing act of kindness from a parts person who went out of his way to help me. Long story short.. I was on a road trip and got a flat in the middle of nowhere with no service. I'm about 5ft nothing and drive a lifted truck.I was struggling with my big tires,Thankfully Derek from Durango motor company stopped to help me.He was so kind and finished up the job..I owe him a huge thank you and Bless you for stopping to help because that kind of kindness is hard to come by these days. We made it home safely thanks to your helping hand.

  Kelli Reid Stanley
4 weeks ago
Jordan Stanley at Durango Motor Company was so thorough and patient helpingme purchase a beautiful pre-owned Audi with low mileage. He explained allthe car features, and described to my satisfaction the after-marketwarranty that I purchased, along with the bumper-to-bumper inspection.Jordan helped coordinate the purchase and installation of the accessories Iwanted, too. He was an excellent communicator and made the process easyduring my very busy work week. My trade-in was fair market, too. Such awin-win!

  Dillon Dietrich
3 weeks ago
Went in yesterday with a specific vehicle we wanted to look at, and as we walked inwe were immediately greeted by Eric (Simon. Want you to get credit in the case there's another Eric bro) He was super cool and calm, he answered any question we had being sort of inexperienced purchasing a car from the lot. He made everything quick and easy! Super awesome employee. We were glad we got the experience with him! Shout out Jaylen who helped us finalizing the paperwork! He was a really friendly and awesome too!

  Linda Burton
a month ago
I m in LOVE with my Beautiful Blue 4Runner wePurchased from Durango Motor Company. Garrett took such amazing care of us. He made shopping and buying a car stress free and enjoyable. He made sure we had everything we needed. We left there with not only a beautiful car but a friend. Thank you Garrett!

  Darrell Burton
a month ago
In the past I had learned to avoid Dealerships because of Sales pressure tactics. However, my recent experience with Caleb at Durango Motor Company totally changed my view as he made the experience easy and enjoyable explaining everything and guiding me through the purchase of my new Toyota Tundra! Thanks so much Caleb to you and your team

  Hazel Wedemeyer
a month ago
Last weekend we had the pleasure to have Alec D. L. and Harold S. assist my husband and I with our new purchase. Their patience, professionalism and kindness to find the perfect vehicle for our needs was greatly appreciated. Thank you both! Service at Durango Motor Co is always top notch. This is why we keep coming back!

  Dalton Moore
a month ago
Exceptional service from start to finish at Durango Motor Company! Carl, Sean, and Jarred were incredibly attentive and knowledgeable as service advisors, ensuring every concern with my car was addressed promptly and efficiently. Eric, the mechanic, exhibited unparalleled expertise, diagnosing and fixing the issue with precision. My car runs like new again, thanks to their expertise and dedication. Highly recommend this team for any automotive needs!

  Miguel Puga
a week ago
(CONTINUED FROM ELIER GUTIERREZ�S OPINION) 2/2I went back ONE MORE TIME to the dealer and let them know, I asked them if anyone had checked that and they just said that only they had reset the lights, but no one had actually checked what was happening and why these lights were coming on. I have to be there one more time tomorrow to have someone check these lights and the AWD system. This has been exhausting for me in time and money, since I live in Pagosa and every time I have to go to have my vehicle "inspected" I invest travel time and money in fuel and food. Not to mention that every time I take my vehicle I leave there with one more problem. You have all the records of what I have mentioned here and you know it is true. Throughout this process, Brenda from the service area has always been very friendly and attentive.

  Fernando Fernandez
7 months ago
Kamil was amazing from the start of the transaction. We live in another state, but fell in love with the truck on Auto Trader. From the start he was very attentive and completely went above and beyond. When we got to the dealer, the experience was A+. The finance manger at the time was also great (not what I usually expect once it gets to that point). They made us feel welcomed and our business was truly appreciated. Top notch customer service at Durango Motor Company! Even 200 miles away, it will be the first place I look when I m ready for my next vehicle!

  Jessica Johnson
4 months ago
I'm very picky when it comes to car shopping, but I found exclactly what I wanted at Durango Motor Company. The only problem was, I live 12 hours away! Zach M. was amazing through the entire process. He took a thorough video of the entire car, inside and out and checked every feature for me, making sure everything worked. He went above and beyond to help me through this entire process, which made the whole experience so easy. He even checked on me during my travels to and from the dealership to make sure I made it safely. Even though I live 12 hours away, I would definitely consider buying from him again!

  Tayler Hasbrouck
5 months ago
I came into Durango Motor Company with quite a large wish list and not much knowledge, as I had never bought a car from a dealership before. Caleb was so kind and patient as he walked me through the car buying process. He was very knowledgeable on all the different vehicles I wanted to look at, and he was so patient with me as I asked a wide variety of questions to ensure I was making the best choice on a vehicle. I cannot express enough gratitude to him for making the process as easy as possible and being so communicative with me before and after I left the dealership as well. I highly recommend him (and the dealership as a whole).

  Steve Tafoya
a week ago
Recently purchased 2024 Toyota Rav4 Hybrid Woodland Edition from Durango Motor Company (DMC). Couldn't find one in my own state, so shopped online. DMC's website was complete and up-to-date. Eric S. in sales and Jailyn M. in finance facilitated the transaction and delivery to my house. Pleasant experience. Thank you DMC.

  Adam Howell
2 months ago
I bought a van from this dealership. They attempted to prevent me from test driving it. They also ordered the van for me without me asking them to order the van. The van that they ordered ended up being a vehicle that I wanted to use, however, so I bought it after they buckled and allowed me to test drive it. Now they are bombarding me with spam to purchase some mechanical coverage that I turned down when I bought the van. If Tom Orlando and all of the other sleazy marketers don't stop spamming me to buy mechanical insurance for my van, then this review will stay up permanently. In January of 2025, if I haven't received any further spam about extending mechanical coverage for my van, then I will remove this review. Otherwise, it will stay.

  Justin Davis
3 weeks ago
My name is Toby and my dad got car today and Caleb Newman helped us and he did a great job. I would recommend him because he is kind and he did a very good job helping us.

  Gordo Mora
a month ago
Caleb Newman was amazing. He took his time and made sure that we got everything we were looking for. Pleasant interaction, very kind and made sure to find the vehicle I wanted.

  melissa york
a year ago
Love love love the Nissan Altima I got! Cannot say enough thank yous to the team at Durango Value motors! Little did I know it was Freddy's first sale... would've thought he'd been doing this awhile! Great customer service and they went out of their way to make me happy! Kept me informed every step of the way and were very friendly and very professional!! A very special thanks to Freddy.... you totally rocked it! Also to Alec and the rest of the crew... would highly recommend!!

  Sheldon Hilde
a year ago
I also left a review on the Durango Kia page, however I wanted to leave the same review for Durango Motor Company, we absolutely love our experience with this dealer. Here is the same review from our experience on the Kia side. We visited Aug 17,2022"Loved this dealer! I called them back in January while hunting for a Telluride. I spoke with Martin, and he was able to order one for me exactly how we wanted. The wait was long but well worth it! They did not charge any markups like all my local dealers are doing, no mandatory addons or secret extras. These guys are the best. Thank you Martin, Jason, and Vanessa! 10/10 everyone here is beyond amazing."

  Phil Goodin
4 months ago
Brandon Cruz is the best sales person we have ever bought a car from! He explained everything about the 4 runner and the purchase process. He even brought the car to our home in Bayfield to help us out. Durango Motor Co. Is a very outstanding co. We have been customers for almost 10 years now & have 3 other Toyota vehicles. Thanks Brandon!

  Rick Laird
4 months ago
Absolutely the best experience buying I have ever had. Staff is incredibly friendly, work well together, and just get it done. Huge shoutout to Brady & Vanessa for kicking it up a notch and getting thus done with the quickness!

  Katherine Holt
a year ago
My husband and I were looking for a 2023 Toyota Rav4 and actually decided on a 2020 Toyota Rav4 through the Durango Motor Company. It was such an amazing experience! Our sales consultant was Nate Hague. Nate was absolutely awesome! He was very knowledgeable, confident and helpful. We learned a lot from him about the vehicle and the differences between getting the 2020 as opposed to the 2023. When we went out for a test drive Nate went over all of the features with us. He answered all of our questions like he was the previous owner, which blew us away! The test drive could not have gone any better! Nate made our car buying experience one to remember! Everything went smooth. He also took the time to connect with us and our granddaughter Hailey. He made us feel at ease. When it came time to complete our paperwork we met with Deven Beam. He also did an awesome job! He explained everything to us clearly and was able to answer the questions that we tossed out to him. After our purchase and before driving off, Nate took the time to go over the features on the car again! Thank you Nate and the Durango Motor Company Team!

  Tim Armistead
a year ago
My wife and I had the pleasure of working with Nate Hague to purchase our new truck. I must admit we were both rather jaded having had bad experiences at several other area dealerships while we were in the process of looking for a new vehicle. Simply put, I regret not starting my vehicle search with Durango Motor Company. Nate was upfront and honest with us, and was able to get us in a vehicle we initially thought would be above our price range, but the numbers worked out to be well within our budget. Nate and the team at Durango Motor Company got us the absolute best possible deal for our situation and we couldn't be happier with how things worked out! Aside from leaving the review here I have been singing Nate's praises far and wide since we drove off the lot. Hopefully we wont be looking for another vehicle anytime soon but if we are, there is only one place we will looking.

  John Hogan
a month ago
Durango Motors got it right. After purchasing a used vehicle, I pointed out the front driver and passenger windows were unsafe due to scratching. Dealership Service Manager Charlie and Marketing Director Steve worked together to resolve the issue. Thanks for honoring a repeat customer!

  Eliza Gass
5 months ago
This is the first review I've ever written, which exemplifies how terrible this place is (service/mechanics dept). We had work done on the 4WD of a truck 1.5 years ago, 4 low literally never worked again after they worked on the truck and 4 high went out a year later ($4000 transfer case replacement). When we returned the truck to them to look at it again we were quoted that the same issue was not recurring and that it would be an $800 fix. At this time they highlighted some additional issues (which we spoke to them about and opted in for some and out for others). One to two weeks went by and we called to inquire about picking up our vehicle- at which they seemed very confused/completely unaware of what we were talking about.... we were passed along to several people via phone, all of whom knew nothing and promised we'd be called back. We were not. We called back 2-3 more times before being told 1) they hadn't EVEN STARTED working on the vehicle and 2) the initial quote was incorrect and that we actually did have to re-do the same $4000 worth of work they'd done the year prior. When asked why we hadn't been told about this they had no reason. Frustrated with this answer, we asked them to go ahead with one of the other issues (brake-related) we had talked about initially and skip this major 4WD one (since they seem to be unskilled with fixing that) and we'd pick it up the following day, which we did. A week and a half later the brakes seemed to be acting strange so we called and they explained that THEY DIDN'T WORK on the brake line issue and said that this was our direction to them, which is completely not what we had discussed. So in the end it turns out nothing was fixed and the truck instead sat in their lot for 2.5 weeks for a $200 oil change, which is a service we could have literally done ourselves. Maybe good salesmen but an awful service department, don't get your vehicles repaired here.

  Gentleman Stoner
a year ago
A HUGE thank you to Gage,Jordan,and the whole Durango Motor Company Team for making me feel like family during both my Kia purchases. Since my first purchase they always call to make sure everything is going smooth with the vehicle. Since that first purchase Gage knew I was looking at a Stinger and always kept me updated with what they had on the lot. This past Wednesday I was notified of a Stinger GT on the lot where Jordan made it a smooth and comfortable buying experience. Thank you both for helping me acquire such a beautiful car!!

  Caroline Glover
a year ago
I was on the waiting list for almost a year before receiving my Tacoma. My salesman, Nate, consistently kept me updated on the status until it arrived. Jaylin in finance and Nate were organized and communicated well with all the paperwork. I love my Tacoma and will be back to Durango Motor Company for any future purchases. Thank you!