INFINITI of Denver

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dmitri B.
a month ago
I recently had the pleasure of working with Shaun and Karen at Infiniti of Denver on Havana, and I couldn't be happier with the experience. From the moment I walked in, Shaun greeted me with a warm smile and genuine enthusiasm. They listened attentively to my needs and preferences, offering valuable insights and guidance throughout the car-buying process. Their professionalism, knowledge, and friendly demeanor made the entire experience smooth and enjoyable. Thanks to Shaun and Karen, I found the perfect car that exceeded my expectations. The whole buying process took less than two hours including paperwork and delivery. I highly recommend reaching out to these guys at Infiniti of Denver for an exceptional buying experience!

  Steven Gillespie
a month ago
Infinity of Denver is top notch for customer service from initial diagnosis of what we thought problem might to validating and fixing the problem done well!!! They kept informed at all stages of the key part of the maintenance progress and I like! They provide with a great over night valet car and delivered my repaired car to my office and picked up the valet car when I needed them to! It doesn t get better than that!!!! Great job by Jeremy, customer service reps and everyone else!

  Jordan Jones
3 weeks ago
Service advisor - Clark. Is by far the best person to do business with when it comes to maintenance of your vehicle. Customer service is 1000% Communication is 1000%. He will help make it happen for you and your needs. Good customer service will keep me coming back and making my selection of cars Infinti from here on out. I will not select another dealership

  Joe Galaznik
2 months ago
Working with Infiniti of Denver was a great experience. They took excellent care of us the minute we walked in on a Friday night at 7:00pm even though they were short staffed (you would have never guessed). We returned the next day after deciding to make the purchase and worked with Neil- he made the transaction seamless and fast. They all communicated well and were respectful of our time. We highly recommend them over any other dealer we have ever dealt with.

  L.Garcia 14
a month ago
They charged me 400.00 for a diagnostic fee to tell me they think it s my catalytic converter but they are not sure. I have been a good customer and think I deserve more. I asked them to check my front brakes because they were grinding, so they checked them and told me they were fine I got my vehicle back and they were still grinding. For them charging that much I expect the job to be done right. Incompetence at its finest. I will NEVER take my vehicle back and definitely do not recommend them!! I would give zero stars if I could

  Megan Rosen
a month ago
When we got a nail in the tire, the customer service was incredible. The concierge dropped off a loaner and picked up our car within two hours. They fixed the nail and patched the tire and brought our car back by that afternoon.

  janell grant
a week ago
Chris, did a great job for us. He communicated what needed to be done. He had car fixed earlier than expected and it was returned clean.Thanks Chris!

  Keith Zabka
a month ago
Service at Infiniti of Denver was great. From the service writer, mechanic who went on a test drive with me to anytime an employee would catch my eye in the waiting area, asking if I needed a private office to handle personal computer work. I will recommend this Dealership for sure.

  Frank Kerrick
a month ago
This is the second issue in a row. I've been bringing both of my cars here for years with no issues. Last time, with an appointment, my car wasn't touched for hours for an oil change. I was contacted by someone and he made it right. This time, they valeted my other vehicle at 9:30am for another simple oil change. I was contacted at 4pm saying that the vehicle was done, but the valet gets off at 5pm, so they are unable to return my vehicle. I was forced to take a Lyft, at their expense, to the dealership to retrieve my vehicle. I was in the process of moving into a new home, so I had to stop the movers, have them wait outside, and pay them for that hour while I went to retrieve my vehicle. It cost me an extra $400 because I needed the vehicle back. I feel that there is no coming back from this situation. Service is an important part of my car buying decision and at this point, Infiniti is off of my car purchase list.

  Dheman Bande
2 months ago
The sales gentleman was so professional and seemed to know everything about the sales. The financial guy was a bit hard to deal with. He asked me too much paperwork after the fact that all the finances were approved and we got the car. Also, I saw more charges on my credit report than what was actually written on the paperwork we signed which needs to be fixed. There s also still balances on the vehicle we declined to take.

  Jerika Mascarenas
4 months ago
I always have a good experience here. Being a boy mom of 4 with a full time career keeps me too busy to be dealing with car dealerships. These guys know that convenience is everything!! I don't even have to step foot there. They arraigned pick up of my vehicle and left me with a loaner until mine was ready. Even an oil change is convenient and priced the same as a grease monkey. 10/10 Thanks team and shout out to Jeremy!!

  Chris Nath
3 weeks ago
My girlfriend and I recently purchased a 2024 QX60 Luxe from Infiniti of Denver and the experience was exceptional. They met my price which was substantially lower than the MSRP and after driving the vehicle for a couple thousand miles we couldn t be happier.Our salesman, Shun, was the consummate professional and made sure we were happy with every detail. Jason, the finance manager, walked us through every step of the purchasing process with patience and clarity.Our service technician, Clark, was probably the most helpful. We had an issue with a bad battery and he saw to it that it was swapped out promptly and gave the car a thorough diagnostic check to make sure that it was indeed the problem.I ve never had a better car buying experience and I ve purchased my fair share of vehicles. Can t recommend Infiniti of Denver highly enough.

  Tre Thomas
2 months ago
Shun Johnson at infinity of Denver was a great help. He helped us decide on the perfect car for us and handled the whole process for us. He even helped us set up our accessories after purchase. Not to mention we landed a great deal!!! Ask for shun if your on the market for a car.

  Michael ORourke
2 months ago
Professional and kindness is what to expect. Down to earth sales will leave you with a smile. Family owned and they care! I'm thrilled with my new USED Q50 LUXE. I have confidence that if there are any issues Infiniti of Denver will help. I enjoyed my experience at a Car Dealership. NICE!

  LARRY PRINGLE
a month ago
This is an amazing dealership. The gentleman (Jeremy) who helped me with my QX60 was simply amazing. The next time I have an issue with my vehicle or want to purchase a new vehicle I m going back to this dealership

  Cody Lanier
5 months ago
Amazing service from start to finish. Wasn t a single person at this establishment that didn t handle themselves well! The salesman (Stephen) for my transaction was knowledgeable and helpful from the first phone call til the time my wife and I left with the new vehicle. Highly recommend!

  Darzelle Efferson
5 months ago
I wanted to take a moment to commend one of your team members, Clark, for his exceptional assistance. His expertise and dedication were invaluable in resolving the issue I was facing.Clark's professionalism and willingness to go above and beyond to help me did not go unnoticed. He truly exemplifies the level of service that sets your department apart.Thank you for having such an outstanding member on your team. I greatly appreciate Clark's assistance.

  fred arnold
2 months ago
Dropped car off, got a loaner car, very nice. Had a full list of things to do, got them done as promised. Bill was as promised. Picked up my car, and it was detailed. I'll be a customer for a long time.

  JoAnn Hovermann
4 weeks ago
Everyone at your dealership was very friendly, helpful and most of all professional.I worked with Leshun Veasley on the lease of my new Infiniti QX55. He was very thorough as he explained the features of my new vehicle. I would definitely want to work with him again on my next lease. Leshun is definitely a plus to your organization.

  T OK
3 months ago
Outstanding experience! We purchased a new QX60 - Chris C our salesperson was exceptional as was the rest of the team. First class from start to finish Highly recommend purchasing from Infiniti of Denver PS - Jason the manager did a phenomenal job meeting our needs & finding a solution for a specific feature that we required & made it effortless - that's a special talent Hat tip to Jason!

  Brian Calkins
5 months ago
Took our 2007 qx56 that needed a bunch of work to keep it on the road. Jeremy and the service team were amazing to work with told us what we for sure needed and what we could go without and why. They sent many videos of what they were seeing to help me understand the scope of repairs. Would highly recommend bringing your vehicle to Infiniti of Denver for service.

  Drew Ambler
a week ago
The whole team at Infiniti of denver is awesome! I bought a new car and they made the whole experience easy. The service department is stellar!!

  Katie Boyer
5 months ago
Now that I've had the displeasure of working with different dealerships in Colorado, I can truly say from experience INFINITI of Denver is one of the best!! I look back at my experience purchasing my car in May 2021 it was easy, stress-free, and effortless on my part. My car is doing great still, I love it so much! Every time I've gone back here for service it's much like the experience at the Lexus dealership - amazing.

  daniel iwatsu
4 weeks ago
I took my sons car (2001 qx4) into Infiniti of denver in february. I took car into 2 other mechanic shops that could not figure out why car was over heating and blowing cold air. I recently changed the thermostat with after market. Both mechanics said they gave up. Recommended dealership. So I took it in. Seemed rational. I explained to service rep. everything that transpired. I told him bottom hose to thermostat not warm, I read infiniti is finiki with parts. He said ok we got it. They said plugged radiator. $1500.00 to replace. I sucked it up and said ok. After radiator was replaced ,I got a call and was told they can't bleed all the air out needs a new engine. I was shocked. So I went to pick it up. Car was still over heating, finally got it home. I checked the hose again and it was not warm. Logic, thermostat not opening. I still had old thermostat. I boiled water to check and see if it would open at 170 degrees. It did. I put the old thermostat back in and it stopped over heating. WOW. I looked on line for bleeding. Normal you bleed through radiator. But on his infiniti he had a rear bleed port for the rear of engine and heater. My son and i fixed his car. The dealership said they had a master mechanic that's been there for over 20 years. Basics. bottom hose to thermostat cold or not warm, its not opening. I was disappointed. made me think if it was really the radiator, but i let it go.

  Bmwdreamin
4 months ago
The sales team and technician that looked at the car were very nice and professional. The finance person was very nice as well. The only reason it s not 5 stars is because I had to get the finance person to match the rate that was on my preapproval letter from my bank. It s not like I was using a different lender or anything I went to the bank and got the preapproval and brought the letter to the seller for the same car that I was pre approved for. Kind of weird experience it in the end I m happy with my new ride.

  Paul Oberlies
a month ago
Fastest/smoothest dealership experience of my life so far - communicated with Stephen ahead of time to hash out the details, he offered all possible incentives and was ready to go when I got there. In and out in under an hour.

  Ron Schott
4 weeks ago
Amy Louricas was a true pleasure to work with. We made an out-of-state, sight unseen purchase. Amy, and everyone we've worked with at Infiniti of Denver, have all been easy to talk to, deal with, honest, and not pushy at all.Thank you Infiniti of Denver and especially Amy!

  Natasha C
6 months ago
Excellent customer service! Brought my car in because of a leak and worked with Dominic throughout the whole process. The service team quickly figured out the issue and did a detailed inspection of everything else on the car. I never felt pushed to do any of the recommended repairs, which I appreciated. Dominic even called me a few days later to follow up on how my cars doing and if I had any additional concerns. Highly recommend this dealer, they seem like an honest and fair team.

  Vanessa Verney
2 months ago
I absolutely love infinity of Denver. Scheduling is always made simple. I love the concierge service because I can make appointments while I m at work and their communication is top-notch.

  ethan ditsworth
a month ago
They always take great care of me and my q50. Dominic specifically always makes sure I leave satisfied. Definitely recommend!