Big Valley Ford Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dario Darskiess Dominguez
2 months ago
Had my car in the collision center. They did a horrible job on putting back my panoramic sunroof window. It needed a diagnostic and then when they put it back together, they left three parts out, and now my window is whistling. now they don t wanna respond back to my emails or phone calls. They said it didn t happen during the accident so the insurance will not cover it at the lease. They should ve put it back the way it was three parts or not even put back on there. It s worse than what it was and now my curtain to the panoramic window don t work collision center. What s the worst experience I ve ever had.

  JD P (DRAGON)
2 months ago
What makes this place 5 star worthy are the people who work here. The shuttle drivers -Tron and CJ, and especially service writer Damion. Honest and upfront about everything, can't ask for more than that. You're what keeps me coming back!

  ANA
2 months ago
excellent!... they looked for a quick appointment, attention and service makes us safe when we drive our Ford

  morgan sibell
a year ago
The men working in the parts department are extremely rude! I went in to ask about getting touch up paint. The guy just stared at his computer like I wasn t there until I said excuse me. He was very irritated to help me put an order in. Said my color paint was on back order it will be a month before getting it, I was fine with that. Well a women calls a week later says my paint was ready for pick up. Odd but I go pick it up a different man was also rude and very annoyed to get my order. He seemed confused then look s around the paints and what seemed like he randomly picked one and said here go to the cashier, nothing else I didn t even want to bother this man anymore so I asked the cashier how do they know this paint is correct? She said they look up the vin number. Well I haven t had time to use the paint yet and received a call from the original guy who placed my order and said my order was ready for pick up. Told him I already picked up he said odd, ok bye I m thinking great I bet I have the wrong color well my original intuition was correct they indeed gave me the wrong color for a car I traded in for my current car. Getting to the dealership during my working hours is a hassle so that s awesome.

  Angela Bridges (Ms Happy)
2 years ago
After the waterpump failed on my 2014 Ford F150, I had it serviced at Big Valley. I also asked for an oil change. Once I arrived home I noticed that the next service sticker had not been changed and the oil life had not been reset. I took it back thinking maybe they had overlooked the oil change. Upon arriving I saw Calvin, the service manager and explained my situation. Without hesitation he jumped into action. He didn't pass me off to someone else. He made my husband and I, feel like the priority. We TRUST Calvin and will gladly continue to bring our truck in to Big Valley as long as he's there! Next oil change is free Thank you Calvin

  Jason Cotten
5 years ago
I enjoy coming to this service center, the staff is always helpful and a good environment should you chose to wait for your vehicle. The drawback is that even with an appointment there is frequently long wait times, usually 1 -2 hours on a Saturday, for oil changes/tires. They do have a free shuttle that can take you home if you desire to leave your car behind for a bit.

  MR R�zor
5 years ago
I m stuck in the Quick Lane we aren t moving and they only seem to have one bay out of 5 open? I bet they are staffing based on demand and then short my time to reduce employment payroll. I am a bit offended, so far here 1 hour in the Quick Lane .Edit: they had me out in 1.5 hrs for an oil change. Didn t progress at all on their board. Could do better so I raised it to 3 stars

  Daryl
a year ago
Big Valley Ford has been the place my family has gone to for cars over the years. People are great. Service department is great too.

  Jesse Alvarado
7 years ago
I was in and out in a timely manner, competitively priced, they have a state of the art alignment machine and a great staff!!Will definitely be telling my family and friends of the great experience !

  Benny Ben Golfing
2 years ago
Fabio is the man, service is outstanding, truck is running Great!

  Julie Mustin
3 years ago
Had to shop for a different location. Place is too busy for pandemic purposes

  Monica Huff
2 years ago
Regular oil changes for the baby girl.

  James Butler
3 years ago
It was very good today.

  Ezzierick Everett
5 years ago
Great service friendly staff it

  Gabriel Meza
2 years ago
Great customer service