Service options
- In-store pickup
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Luis Barcena
a month ago
I recently visited Pep Boys at 8888 Jamacha Blvd, Spring Valley, and I was absolutely blown away by the level of service I received, especially from Brian. From the moment I walked in, Brian greeted me with a smile and was incredibly helpful, knowledgeable, and patient, addressing all my concerns with professionalism and expertise.Brian went above and beyond to ensure my vehicle received the care it needed, explaining the process in detail and providing transparent and fair pricing. It's rare to encounter someone so dedicated and passionate about their work. His customer service skills are top-notch, making what could have been a stressful experience, pleasant and straightforward.
Sandra Notehelfer
2 weeks ago
I recently had a flat tire which needed repairing. My regular Pep Boys location took care of me in short order, even though they had a busy day with all bays full. I was so appreciative of the extra effort the manager made to get me on my way. Great service!
Kim James
a month ago
Excellent customer service from Harold in Spring Valley. Mechanics did a great job putting in new power steering pump since the refurbished one didn't work out. Harold thanked us for being patient. Radiator flush done. Had to come back and forth a few times but for inconvenience was given free oil change for next visit. Brought Van in Saturday, fixed by Monday when new part came in that was ordered. Thanks team Pep boys!
jessica steinbrenner
a week ago
Made an appointment at the spring valley location, I checked i would be waiting for my car. Showed up at 10 am and the man in the front seemed as if he was already having a bad day, tells me it will be about 2 hours and i said It was fine, I was willing to wait so then he rudely tells me this location only takes drop offs and my car wouldn t be ready until late afternoon.
Tony G
a month ago
I'm a return customer only because of my last pleasant experience in the office at Spring Valley PEPBOY location and today i made appointment for 10am for oil change and was confronted with very unpleasant person at the counter. Very rude attitude and absolutely unprofessional with zero customer service. No wonder they are no cars & no workers at work. I would expect little better customer service from the chain auto service company . and when i ask name of that person he flat out burst with very unpleasant comments I really don't believe it this happening in America Massage to PEPBOY CO. you should fire that kind of workers immediately if wanna have return customers .
Jessica Lilley
a month ago
Hello! Have gone to them twice before and they were average without issues. This time, they quoted over 1,000$ for spark plugs and cylinder replacement. Did it myself for 100$. I understand needing a profit but the real issue comes in after:1) they hit something with my car without ever telling me. Likely when they were doing the fuel injection cleaning. I shouldn t find an issue when I m washing my car the day after being serviced.2) I had them replace the four TPMS (tire pressure monitor systems) and two days later I have flats in two of the four tires (left front, right back passenger) which is unlikely from a nail or driving issue.On all fronts, this shop is dishonorable (damaging the car without acknowledging it), shoddy in their work (two flats from TPMS placement), and over priced (1,000 quote for 100$ worth or parts completed in an hour). I would caution all who want to use this shop.
Katherine Daniel
4 months ago
I made an appointment for an oil change, I went in and was told it would be a 2 hour wait for my car. Asked if it s always that long of a wait and was told no and it was only because they were busy. I would understand that if I was a walk in but then what s the point of an appointment? The gentleman said he could reschedule me for the next day in the morning and it wouldn t take as long so we settled on a time and I left. Checking my emails I have an email saying I missed my appointment and then asking me to reschedule, so I guess that gentleman didn t help me out like it appeared he did. I ll take my business elsewhere. Very unorganized for such a big company name.
Terrance Pyron
3 months ago
Luckily my part was under warranty because paying for car repairs is the worst. I take my car here for nearly everything (Olli change, tires, power issues) unless I find a better coupon/deal, which if I searched thoroughly I might find but keeping repairs with the same shop is probably much better.If they did body work I'd take it to them as well
Alan Kelly
7 months ago
This location has some of the best service. These mechanics and their management are all clear and transparent about what they can do and how much it will be. Sometimes there are things that may come up after inspection or as they get into the job, but they are quick to contact you and let you know what they can do and are fast on getting parts if they are available. Dave was the manager I spoke with on the phone and was a pleasure to work with in the shop. Karl did an excellent job repairing my tire and was quick and efficient with his work. They do get busy sometimes, but if you are willing to be patient with them when they are, they will do the best they can. These guys will always be on my list of places to call first for any maintenance my vehicle needs.
William Ted Plaza
5 months ago
Limited experience but great courtesy support. Representative helped me out with low tire pressure with a top off and advised replacing tire. Because I was in a rental I checked in with rental agency and was given to get tire replacement. The complimentary advise and air fill kept me safe.