Santa Margarita Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Hernandez
4 weeks ago
Robbie, the Fleet Manager, was exceptional to deal with during my recent purchase of a new vehicle!He graciously accommodated my busy schedule by staying late to ensure the delivery of my new vehicle.What's even better is that the entire automotive transaction was by far the smoothest I've ever experienced we processed everything ONLINE, including signatures. I simply showed up, paid my deposit, and was on my way. Robbie went above and beyond by helping me connect my phone and familiarizing me with all the features of the vehicle!For an outstanding sales experience, don't hesitate to contact Robbie today at Santa Margarita Ford!

  Zak Dennis
2 weeks ago
So I have never left a review anywhere in my life online but I feel like it is a must just so others can be aware. Took my car in to get serviced and mentioned I heard my brakes speaking and asked them to check it out. They charged me for service but never mentioned anything about my brakes but said it was probably just dust. They said they saw a transmission leak that needed diagnosed so I brought it back on a Monday morning. It was there all day and around 4pm (3 hours before closing) I got a text saying that my transmission needs a seal and got quoted wait for it over $4,000 I double checked that they weren t asking me to replace my transmission completely and he said no it s just a seal . I then asked what costs $4k and he told me it was because they have to take the transmission out.. since they told me I would get the car back the same day and only 3 hours of business left, It made me think of switching jobs to whoever was getting paid over $1,400/hr for labor (Keep in mind my car is a Explorer and not in fact a Bugatti) even after I left and obviously said no to the quote, I could still hear my breaks squeaking and a slight grinding which they said was dust . I took it to a trusted friends mechanic to find there was absolutely no leak in my transmission and my break was starting to rub on metal. This cost me $250 instead of $4,000Please be cautious here. I had zero complaints until the 4k quote and everyone was super nice and helpful. I don t know who creates the quotes but just be skeptical and get second opinions!

  Stuart Palley
3 months ago
Santa Margarita Ford provided a stellar service experience for my Super Duty. After needing some in-warranty work done, other local dealership service centers couldn't even be bothered to return calls, - I called up SM Ford and I had a service appointment in minutes. Jacob my service advisor and the techs did an excellent job in taking care of the warranty issues, and were prompt, communicative, and made it a super easy process.This dealer has my business going forward for service, - the tech even came out and explained a few features that were serviced to me, going above and beyond. Truly a pleasant experience and I am grateful.

  Barbara Scarpine Kaczmarek
6 days ago
My 730 am Appt today was rejected by rep because he said they do not honor my vehicle protection Platinum plan because it was through Auto Nation. The plan states the deductible for non-Auto Nation Networks is $200.00. Big disappointment in the dealership and knowledge of staff.There is nothing in the Vehicle Service Platinum Protection Plan that has the 25 mile radius rule you state in your reply.Also, I am still under the Ford Warranty since I m under 10,000 miles. Please feel free to call me with additional reasons. I m all ears.

  Paul Ortega
2 months ago
Robbie was super helpful. He has helped our whole family with great deals throughout the years.This was the first deal I communicated with Robbie directly and he exceeded our expectations and made everything so smooth!I will definitely be in touch with Robbie for our next car.

  Johnathan Martinez
2 months ago
This review is long overdue. I was in need of a vehicle back in Aug/Sept of 2023 and I was in contact with Max. He was extremely personable and professional, and within minutes of sharing with him my wants and needs in a vehicle I received a message of a beautiful truck that was exactly what I was looking for and in my price range. Throughout the buying process there was never any rush, pressure or extra sales and Max and the other individuals I came across simply respected my time, my money and wishes throughout the whole process.This dealership definitely goes against the grain from what a lot of other dealerships tend to do. I 100% will recommend this place to family, friends or anyone who is looking for a drama free car buying experience. Also, have had ZERO problems with my vehicle which is always nice. Thank you Max and the rest of this team for an amazing experience.

  Russ King
3 months ago
Nice dealership, has great stock. Robbie Moore was awesome in helping me get into a new truck within my budget and geared toward what I actually wanted. Super professional and nice guy. I'll be referring folks over to him!

  Douglas Gasperi
a year ago
Bryan was very helpful with the purchase of our used Explorer ST. He was right to the point, went over all of the extras that Santa Margarita Ford offered but with out being pushy. All the staff that we interacted with Santa Margarita Ford we were are great. I would come here and shop again in the future.Thanks again we are very happy with our purchase.

  David vitullo
3 months ago
I had the pleasure of working with Bryan during the buying process for my new truck, and it was by far the best experience I've had at a dealership. Bryan was knowledgeable, personable, and professional. He was able to clearly explain and demonstrate all of the controls/creature comforts that my new vehicle had to offer. He dispelled any of the awkwardness that can come about from the "typical" dealership purchasing process, and got right down to brass tax when it came to pricing. 10/10 experience, and I'll absolutely be coming back to RSM Ford and Bryan in the future.

  Carol Silver
4 months ago
My first visit for my Escapes 1 year maintenance and check a noise from my brake pedal. All was done in a timely manner, and no problem with the pedals, was told the pedal sound is normal in cars today (don't remember the specific terms used). When I picked up my car, I learned how to connect my phone and the car (it's not intuitive to baby boomers), a great side benefit. I was happy with the service provided and the friendly staff.

  Laurel Birmingham
a year ago
Joseph was an excellent salesperson who helped procure a great price on our daughter s first car. We drove 2 hours to come to this dealership because they negotiated with us and made it happen.Thank you for making the transaction seamless and adding the extra touches to make it special for her!!

  Steve Shloss
a year ago
I was in the market to purchase a car for my business by year end. After considering a few brand options I decided to go for the Explorer Limited and Nick Troy was great! We scheduled an appointment and he was easy to work with on the test drives and informative about the explorer options and Detail oriented in answering all of my questions, which I appreciate. Dave in Finance got me through the process as fast as I have ever experienced. I would definitely recommend the SM Ford team to anyone.

  Doug O
3 months ago
I had a good experience my first time there. They were respectful and helped me with my center console that was locked and not opening. They ordered a new locking mechanism and said they will install it when they get it and it's under warranty so no charge. They also offered to wash my truck.

  Faris Jamil
5 months ago
Clare was absolutely amazing they took care of my oil change and all the other minor issues I was having with such ease. From beginning to end the process was amazing and they communicated throughout the whole process! Would definitely recommend!!

  John Holmes
4 months ago
After contacting other dealers with disappointing results, I contacted Santa Margarita Ford in Rancho Santa Margarita. The online sales consultant, Christian Torbensen, was helpful, polite and focused on getting me into the truck we wanted at the price we wanted. Overall it was a very good experience. And, we are very happy with the truck.

  Nick Jelden
4 months ago
am writing to express my deep disappointment and frustration with the recent experience I had regarding the issuance of a check from your dealership. Unfortunately, this process has been marked by a series of missteps, miscommunications, and a lack of resolution, leaving me thoroughly dissatisfied.The primary issue revolves around the mishandling of the check that was supposed to be issued to me. Despite multiple assurances and visits to the dealership, the check was never printed, leading to a significant waste of time and resources on my part. The lack of coordination and oversight in this matter has been exceedingly frustrating.Furthermore, the communication throughout this process has been severely lacking. I was given conflicting information on multiple occasions, and the constant need for me to travel back and forth to the dealership in the hopes of resolving the issue only added to the inconvenience. Clear and timely communication is crucial in such matters, and unfortunately, it was sorely lacking in this instance.I believe there is a clear need for improvement in the internal processes and communication channels within your staff. The mishandling of a simple check issuance has not only inconvenienced me but has also tarnished my perception of the dealership's professionalism and reliability.I urge you to review and enhance your internal procedures to ensure that such errors are minimized in the future. Additionally, providing comprehensive training to your staff on effective communication and issue resolution would go a long way in preventing similar incidents.

  JustJeanaMarie
5 months ago
Clare is my service advisor and it s always a pleasure working with her as she is exceptional and is so helpful and sweet she is always on point and there for you. Also so far my car all these years always comes back great after my service they techs are great too!

  Bryan
4 weeks ago
Great experience buying a car here. Matt got me as close as he could to the deal I wanted. He shared some of his Zyns with me while I waited for everything. This place made me trust dealerships again

  Tyler Hadden
8 months ago
Vincent was very helpful from the get go. He understood our needs and what our mindset was. He showed us our different options and understood our maximum potential. From the showing of our vehicle to hammering out our deal, RSM Ford blew away other major competitors. Thank you for our new family vehicle!

  Ron Wilkerson
4 months ago
I recently needed service on my 2023 Ford Maverick Hybrid. The check engine light came on and persisted even after a couple of repair attempts. I was provided a loaner car until the problem was solved. It took Ford's direct involvement and much effort on the dealership's part including replacement of the primary computer.I was continuously informed of progress and treated as though my business was valued.The problem is solved and I am once again enjoying my Maverick. I highly recommend this dealership and their extraordinary customer service.

  Roger Pedals
5 months ago
I had a great purchase experience from sales consultant Blake W. The whole process was smooth (used car purchase). He had the car prepared for my appointment. Waited patiently for me to go through my inspection checklist and test drive. The sales contracting and paperwork processes were efficient. Thanks Blake!

  Kylee Wehrly
8 months ago
Eric White and Mike B. helped me get my 2023 Bronco Sport. They made everything quick and easy. They gave me all the Information I needed to know about the car, explained all the ins and outs, and were very sweet and easy to work with. I highly recommend working with them and the RSM Ford dealership.

  Keith Hamilton
2 months ago
Robbie Moore helped us with the purchase of 2 more trucks. That's 3 in the last 30-days. We completed all the paperwork on the computer, without any hassle. I came back the next day to pick them up and Robbie spent time with us to go through all the features and we were on the road within an hour. Looking forward to working with Robbie and purchasing additional company trucks at Santa Margarita Ford in the future.

  Stu Gotz
11 months ago
Easily the best experience I've had... I've purchased 2 Broncos in about 2 years from SMFord (Blake, salesman) and it could NOT have gone smoother! They were even able to get me the "elusive" Everglades model. Both purchases were at MSRP, no markups, no games.

  Tara Daley
4 months ago
Christian and everyone in the dealershipwas fantastic. They were friendly, knowledgeable and did not put pressure on us to buy. We bought a Mach-E and we are very happy with the experience.

  John Schaefer
a year ago
The folks at Santa Margarita Ford were great to work with on the purchase of my new 2023 Bronco Raptor! My salesperson Nick was super nice and very responsive, making the whole experience pleasurable. Thanks to them!

  Paige Boots
3 months ago
Santa Margarita Ford has a 5 star rating with me. They have always taken great care of my vehicle as well as myself.Thank you Ford dealership!

  Josh Radabaugh
6 months ago
Thank you to the amazing team of phenomenal Ford motor company employees that helped facilitate the buying of my Ford edge!!The service is second to none. They were amazing to deal with. It did not seem like a car buying experience.It seemed like being introduced to a new family!

  dane dunn
4 months ago
Claire is awesome in service. Makes servicing your car easy. Thank you for all your help

  Kelley Owen
5 months ago
Clare is a breath of fresh air! Her communication and follow up shows just how much she cares about the customer s experience. As a employer myself I would have to say that was a great hire on your part.