Ocean Honda of San Juan Capistrano Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Rebecca DeLaRosa
a month ago
Buying this car was an easy and good experience. Mike (Sales) was courteous and answered all of our questions. No pushy sales talk which for me is key.Finance Dept works fast and very efficiently. Really couldn't have asked for better service.Follow up in the Service Dept has so far been a good experience for our family.

  John Krebs
a week ago
Everyone was friendly and professional.I ha an 8:30 appointment, arrived at 8:15 and was waited on immediately.My car was ready when they said it would be ready. My car was nice and clean.It was a good day - thanks

  Shelley Woodard
a week ago
I ve bought 2 wonderful cars from them and had them serviced there. I got 302,000 miles on my van (2004 Odyssey) and am approaching 100,000 miles on my CRV. I ve been using them exclusively for car maintenance since 2003. I follow the recommended maintenance to the letter and it certainly has paid off. I highly recommend Ocean Honda (formerly Weseloh Honda) for a great car, and their service department (especially Christian and Felix) to keep your car running well for a long time!!!

  Richard Alvarado
a week ago
Very easy buying process. Has the feeling of a small dealership that values their customers. I highly recommend them. Our salesperson Johnny was great!

  Randal Peterson
a month ago
Christian has been helping me keep all my Hondas in tip top shape for nearly two decades, he s the best. He even helped me when I had warranty issues on a trip to South Dakota by faxing details to the dealer there. I keep his cell number handy, just in case.

  Olivia Catalino
2 weeks ago
Been coming here for years to service our cars. Very straight forward and will not over sell you on things you don't need. I was going to a couple other honda service centers when I moved to LA but everytime they would say my car was having all these weird issues, that were not real. Ocean has been great especially Brandon in service! He's the best and super helpful!

  Logan Fiorenza
8 months ago
This dealership has now been apart of my life for 4 years, with 3 different vehicles that were purchased through them as well. And let me just say I have had nothing but a positive experience in every aspect of the dealership Johnny was the salesmen that sold me two of my vehicles including my Type R, making sure I got a deal that I was comfortable with and treated me with the utmost respect throughout the purchasing process and even when I come and visit he s always happy to see me and ask me how my car is running! The CarDoc service has saved me plenty of money and I ve ever only been helped by one service advisor, Enrique huge shoutout to him for always taking care of me and my vehicles throughout these 4 years. Ocean Honda of San Juan Rules! I cannot recommend this place enough!Services: Tires, Wheel alignment, Brakes, Brake service & repair, Oil change

  Cynthia Chahal
2 months ago
I have had my serviced car here for many years. Christian is who I have worked with and his service is excellent. The people that work there are friendly and always so helpful. A highlight is waiting for my car and listening to their great music selection!

  Bob Hayden
a month ago
We bought a 2013 Odyssey here 9 years ago and asked who they suggested we work with for service. Since then we have had the genuine pleasure of working with Christian Dilauro, knowing not only that the vehicle was serviced properly but that he was looking out for us with great service and friendship, a true asset to the department and dealership, and after many years (decades) of having cars serviced, the only service advisor who has stood out (in a positive way).

  Neal Roks
3 months ago
First, let me go on record as saying how much I usually hate the car buying experience. It was always a chore and a necessity, not something I chose to do.Thank you to Ocean Honda for changing that impression. Thank you to Sean S., the Finance Manager for his assistance and helping me find the best rate possible on my loan. He made the paperwork part easier than most experiences I had.Bryan K. was personable and listened to our needs, making the sales experience more of a relationship than a transaction. He was available after the sale for questions and guidance which proved to me you aren't buying a car, but a long term business relationship.Last, thanks to Garret the General Manager and Brandon in Service.Overall, I have to say I am impressed!

  Pat Korsmo
a month ago
On two hours notice, Ocean Honda was able to get my vehicle in and fix the recall items that needed to be replaced in order for me to register it the same day - outstanding service! Very friendly staff all of them. Felix answered all of my questions.

  Mukesh Chand
2 weeks ago
While the basic service went good, I was dissatisfied with the feedback regarding the AC. I have been bringing my car for service since 2020 and in 2022 I brought in my car for AC service because it was blowing white crystals and warm air. Same thing happened again 11 months ago and supposedly the problem was fixed. Well here we are and still the same problem. I was told there is a leak with the evaporator and unfortunately to replace it I have to pay $2900. My question is why wasn t this addressed the first time or 2nd time. Since the symptoms are the same the root cause has to be the same. I am not suggesting that your technicians last 2 years were incompetent, however some where things were not diagnosed correctly and now as a customer I have to pay the price both financially and physically (hot car inside)

  Carlos Alas
2 months ago
Team at Ocean Honda SJC took good care of my needs with my car. Communication was great and they even provided complimentary Lyft ride back home. The coffee machine they have onsite was a nice touch to have and I look forward to come back.

  Kat Miller
2 months ago
I had some issues with my 2009 Honda Civic Si. It's an older car with high mileage so things are going to come up. Christian Dilauro went above and beyond at every step to determine the causes of the issues, find the best way to remedy them, and provided outstanding customer service throughout the whole process. He is an exceptional representative for the dealership and for Honda.

  Evans Pham
2 months ago
I was really impressed by Christian s level of service. He not only took care of my car s issues, but offered me a lyft home so I could get back to work. It s this type of experience that really makes you become a loyal customer. Thank you for your help, Christian.

  Jeremy Colwell
5 months ago
Fantastic maintenance team Reasonable/fair prices Brandon Nelson goes above and beyond to ensure your maintenance needs are met. I don t normally like to go to the dealer for service, but Ocean Honda has been my go-to for almost 4 years. Can t say enough great things about them.

  Kenny Lee
5 months ago
Christian did a great job getting me through the process. He is good service advisor and very friendly too. I appreciate his knowledge of the situation and I even got a loaner for 1.5 days! Pretty cool!

  Travis Frank
4 months ago
I would never buy a car here. We had to file a harassment claim against this dealership several years ago. This review is explicitly for the service department.The parts and the service department of this dealership is top notch. If you need some quick regular maintenance or some random parts for your own repairs this place will not let you down.

  Susie Wernet
5 months ago
We were pleased with the service we got at Ocean Honda. The work was done efficiently and quickly...we didn't have to wait long at all. Christian was our service advisor and he explained everything they did and what was needed in the future. It is a beautiful dealership.Services: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil changeServices: Air & cabin filter replacement, Tires, Auto engine diagnostic, Oil change

  brian elizarraras
a month ago
Enrique Zaragoza Was the best. Helped me with the recall on my headlights to replace them. Super helpful when I had my 3 year old as well. Thanks

  Frannie Bradley
4 months ago
I have been a Honda owner for 40+ years and Christian gave me the best service I've ever had. He met me when I arrived and went thru every detail of my service. He had originally told me it would be 2 hours and when he found out about an hour into my service (due to the recall )the it would be longerHe ordered me a Lyft to take me home and ordered one to bring me back when service was done. He explained everything that had been done to my car and when I would probably need service on brakes and tires. So thorough and I was really impressed. I had just moved from the Bay Area to Orange County and he made me feel truly welcome. I would highly recommend Christian Dilauro of Ocean Honda San Juan Capristrano to anyone that owns a Honda. He is the Best!! Thank you for exceptional service above and beyond!!

  Patrick Smith
4 months ago
Very pleased with the service that Ocean Honda provides. All of the service agents are extremely polite and friendly and will always do their best to help you out. I do live closer to the Norm Reeves Honda, but with the complete opposite service professionalism I drive over to Ocean Honda instead.

  Christina Price
2 months ago
Well not the greatest experience. I have a newer CRV and the infotainment screen is malfunctioning. I also have 2 warnings appearing when I back out and turn my wheel. When I dropped off my car for an appointment to get it fixed, It sat all day and wasn t even looked at. The service advisor was overwhelmed and apologized. He said the call center shouldn t have booked my type of appointment for a Saturday?? It was a complete waste of my time getting a ride to and from, not having my car all day all for nothing.Change your booking process.

  Jon Rogers
3 months ago
This was 45K service. I got in and out in a record time of 45 minutes. Christian did a great job and the attendees outside were very courteous. Of course, it was a slow time the day after Christmas. Nevertheless ...

  claudia c
2 months ago
From the moment I booked my appt, everyone was friendly and officious at getting my service done! This was my first service and it was a great experience! I would definitely recommend this dealership For buying a car ( which I did last Aug)..& the follow up , with my service!

  Liz Fraijo
3 months ago
The staff at Ocean Honda is great. Felix always goes out of his way to explain what's happening with my car and I really trust him. Such a nice man!

  Courtney Olson
a month ago
We love Ocean Honda, their staff and facilities. My little kids and I dropped our car with our service advisor of eight years, Enrique, went to the cafe area for complimentary donuts, water bottles, coffee etc. and then moved on to the kids play area until our car was ready after an oil change.

  Andrew Cruz
4 months ago
Due to my previous review had a slight negative portion of it due to time frame of work being done. Honda was able to give me a recommended job for free of charge to compensate for it. Very much appreciated and was done in a quick time frame, thankyou

  ARTAVAK1
21 hours ago
THIS HONDA DEALERSHIP HAS THE HIGHEST QUALITY TECHNISIANS WORKING ON MY CAR. STARTING WITH THE SERVICE MANAGER, MR CHRISTIAN DILAURO, WHOM I THRUST ONLY HIM, AND HAS BEEN HANDLING ALL MY CAR NEEDS FOR THE LAST 10 YEARS. WHEN I CALL FOR AN APPOINTMENT, I MAKE SURE AND HAVE THE RECEPTIONSHIP SHE'LL GIVE ME AN APPOINTMENT WITH HIM AND ONLY, AND NO SUBSTITUTE.HE EXPLAINS AS I CHECK IN WHAT IS GOING TO BE PREFORMED. WHEN ITS COMPLETED, HE COMES AND GOES OVER LINE ITEM BY LINE ITEM WHAT HAS BEEN REAIRED. IF THERE IS AN ADDITIONAL ITEM NOT COVERED BY THE INITIAL INERVIEW, HE'LL COME AND REVIEW IT WITH ME. ONCE HE GETS THE OKAY TO REPAIR, THEN HE PROCEEDS. I ONLY HAVE EXPERIENCED THIS TYPE OF HIGH CALIBER CARE FROM Mr. CHRISTIAN DILAURO. THIS DEALERSHIP IS LUCKY TO HAVE HIM REPRESENT THEM. I WOULD RATE HIS PROFESSIOHALISM:5 PLUS STARS OVER 5. A BIG THANK YOU FOR YOUR CUSTOMER CARE MR. CHRISTIAN DELAURO.HONDA BE PROUD HE IS THE ONE MAKING YOU LOOK BRILLIANT!

  Ronika Bolton
3 months ago
I have a 10+ years relationship with Oceanside Honda. They are the best hands up and down they will get the job done from purchasing a car to service .Christion in the service department is the best!!!!!!! he s going to make sure that he keeps your car tuned up all the way around, thank you Oceanside HONDA for always taking care of me and especially you Christion!!! Thank you for making sure all my vehicles work properly. If you re looking to purchase a new Honda, I would suggest Oceanside HONDA. There customer service is top notch. from the sales man to the managers to the service department thumbs up to Oceanside Honda the home of the car docs