Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Craig List
a month ago
Absolutely the worst customer service experience ever. I do not recommend you use Salinas auto center for anything. Rude employees. I should have used my local tire store but I was deceived by the false low price online. Turned out to be way more expensive.

  Layla L
3 years ago
96% of the time this is how you will see the Walmart auto care center. No one is really ever over there. They will forget you have an appointment also or not Mark you in there calendar or computer system for your appointment.

  salinera92
a year ago
Got some new tires from Walmart and I decided to get them delivered to the store for installation. Everything went great but it did take more than the scheduled hr. It was about 2 hours to mount the new ones on. When I drove off with them I could feel a lot of shaking on my steering wheel and thought that was odd. Waited about a week and called them to see if they could help. Took it in when I was told and was told it needed rebalancing Needless to say it was done with no extra charge. I would say customer service is great but some of the guys there just lack some training or may be newer but the older dudes definitely seem knowledgeable. They were helpful and nice.

  Alejandro Vallejo
2 weeks ago
All the guys do is stand around looking at each others cars. Go somewhere else the guy there is a clown.

  Paul Carlino
a year ago
It was a slow, but Great Experience! George special ordered my tires, Chris, Shondra, and Carlos followed up with me. Fantastic price on the installation.Installer was Magnificent!!! Used Neversieze, balanced, and a proper Torque wrench. Spent $1,150 and would do again. Everyone was Very pleasant. Printer needs attention, as well as computer. Internal issues with both. Overall, would highly recommend for a quality serviceService: Tires

  Matthew Schulz
2 years ago
The intake process wasn't good. I had an appt to install new tires I purchased online and had delivered to this Walmart. I arrived on time, but there was no clear location to park my car or wait for intake. I had to chase staff around to get attention. The worst part was that the system didn't recognize my order. The tires I had ordered were sitting there. I had an email receipt. But it was as if my order had been cancelled. I spent over an hour on the phone to Walmart customer service but they could not solve the problem. I ended up leaving without tires and with only a 'promise' that I would receive a refund. Walmart's online system for purchasing new tires is seriously flawed. I wasted an entire morning. That said, the assistant manager on duty was very helpful and apologetic and spend a lot of his own time on the phone with the Walmart customer service representative trying to work out a solution. Even with his help, and the help of supervisors on the other end of the line, it was impossible to correct the problem. If I needed tires that day, my only solution was to pay $98 per tire at the store for tires that I had paid $83 each for online. Minus a $25 promo coupon the service rep offered me. Unbelievable that they couldn't have simply honored the price I paid online, much less recognized that I had already paid for the tires any they were sitting there. Walmart will have to pay for the tires to be returned. What an inefficient, messed up system.Service: Tires

  Chris Torres
2 years ago
Went in one day about 1 PM the guy said he was closed already to come in the next day. Came in a week later about 10 AM and once again they re closed I came in to talk to them they said appointment only. Now I ve been to other Walmarts where you just show up and that s it they ll give you oil change or change your tire not this Walmart. I m pretty sure they lied to me. Either way they could of at least said sorry and asked me if I wanted to make an appointment.

  Brian
a year ago
This place has probably taken a couple years off my life. Pretty stressful and not worth the few dollar savings. They have missed charged me so many times and it s just been really difficult to follow up. Leo seems to be working pretty hard and honestly is the only one that seems to be working sometimes but there are still a lot of issues but I don t want to go into details because I don t want to disparage anyone or single anyone out.

  Shaleena Thomasson
2 years ago
3 times i showed up with appointment & no one was there or the person left early. Only once was a provided a call to reschedule. I went to americas tires instead! They matched walmart price & had me in and out with new tires & lifetime rotation package in less than an hour with no appointment!

  sean fuenzalida
2 years ago
DO NOT TAKE YOUR CAR HERE!!!! The experience was a nightmare from beginning, to finally the end, that seemed would never come. Was almost a weeks process from start to finish for a simple tire change. I could not get the tires sent to the location, and had them sent to my home. They pretty much refused to help me. Canceld my appointment, claimed afterwards that I didn't have an appointment the second time, and then over charged me $60. Claimed it was because I didn't have the tires sent to the store hahaha. Try calling them, or getting someone to help you at this location. Good luck! You'll see.

  Darren Cohen
a year ago
There is never anyone at the counter. Eventually I went home and came back hours later. Still no one. Was told to come back in the next day. In the afternoon was told there weren't enough people to do the work, because two guys went on break at the same time. That cheapskate billionaire Walton family need to start taking care of their employees and hire enough of them.

  Iliana Alvarez
2 years ago
I had two popped tires and went to the Walmart Auto Center. The two gentlemen who helped me went above and beyond for me. Even though they themselves didn t have the tires and rims I needed, they called almost every single tire shop in Salinas to find the tires I needed. They continued to check in while I was waiting for the tow truck to arrive. To those two gentlemen that helped me, thank you. I appreciate your help and your kindness.

  T Gomonet
7 years ago
Horrible service. Staff has major attitude. Not helpful .. female (no lady manners) , at front should be the first customer oriented friendly , inviting face of front . I let her know she had an attitude and walked away. I'd pay a bit more money to feel comfortable knowing my car was attended to with a positive attitude confident with my my service. Walmart needs to step it up.

  Ronnie Troy
2 years ago
I went in and was told that my vehicle required more oil than the standard oil change so I purchased extra oil and they didn't even use it they charged me more why not just tell me that from the beginning. Oil change was fine though? And it's a lower price than most places.

  A B
5 years ago
R Rose is a racist. With that said...UNLESS YOU LIKE BEING IGNORED AND AVOIDED AS A CUSTOMER, STAY AWAY FROM THIS WALMART.Tire and lube: it takes them 20 minutes to take my information and queue up my car for a basic oil change. I have bought tires from Walmart for all my vehicles and have paid for the lifetime tire and rotation (so naturally, I always request a tire rotation and balance with each oil change). Even if you show up 4 hours before their closing time, they will try to talk you out of the tire rotation, balance, or even the oil change itself. They can only handle one task at a time and each task is always estimated to take 2 hours, even if there's only 3 vehicles in their entire shop.Walmart itself: the staff aren't afraid to show that they really hate you and their jobs, and would rather be somewhere else. I have come to this Walmart many times over a span of 6 years, and during each visit I have been blatantly ignored by an employee while requesting assistance. Some even roll their eyes at you for interrupting their chat with a fellow employee; conversations that never end if you linger around quietly, hoping they'll notice you. In fact, they DO notice you. They will even pause momentarily to make eye contact with you, as if out of spite. It's not that they don't realize you need their help, they simply don't care. Some will even walk away from you if they see you approaching from the end of an isle.On this particular day, I had the Walmart employees do all of the above mentioned. Then, it took us a half hour to find somebody willing to transact our merchandise and tell us how our car was coming along.This Walmart is 40 minutes away from my home. The Walmart Paso Robles is a full hour away from me. I am now going to drive to Paso Robles each time I need a Walmart just avoid this one. If I have no vehicular needs, I will simply go to Target from now on. Avoid this Walmart if you have any self respect.

  Jose Sandoval
7 years ago
The worst service ever. When I dropped off my car there were 5 employees working in the service center and I was next in line. I returned after an hour and a half to see my car in the air with no tires on it. I sat in their waiting room for over 2 hours and for half that time there was not a single employee in the garage.Absolute worst service ever. The service associates were incompetent and unmotivated and I hope no one else makes the mistake of choosing Wally World to take care of their car too.

  Lala G
8 months ago
They never answer the phones. And when you're in the store the wait is so long because they got people with full carts checking out in the Auto center.

  Privacy Please
4 years ago
I dont care how important and urgent it is DONT GO HERE. I always do road hazard to get my tires replaced on road trip if they go flat. Ive been to tons of walmarts on the west coast. I love the road hazard. Ive been in here for 3 hours and my tire still hasnt been worked on. And even getting them to do it in the first place was a hassle. Dont come here. SeriouslyUPDATE: it took 3.5 hours for them to put a new tire on my rim and no, they werent busy. after 2.5 hours i asked to check on it and they said itd be 15 more minutes. at 3 hours the mechanic comes out and says "na'am youre gonnna need a new tire" and i said yes please ive been waiting forever! And he said "it was put it the computer as a flat repair...youll need to pay for the tire" nope i have road hazard i gave you guys the receipt and paper and told ypu i need a new tire. ok so 3.5 hours later and they finally ring me up. Alright ma'am thatll be $25. LOL NO ITLL $10 + tax you think im stupid?!?! They try to explain to me they balanced the tire and that costs an extra $12 and they cant just take it off. I said no, im not paying that. So..mthey took it off. omg

  Tess Graniglia Prince
4 years ago
I wish I could put zero stars. I have been to many Walmart auto centers with mediocre service but this was absolutely the worst. Not only did it take over 3 hours to replace a tire they didn't balance the tires and when we got an oil change they didn't clean the filter or change it so we ended duo having to go see a mechanic for the leak it caused. Absolutely terrible.

  Gilbert Razo
4 years ago
Worst service ever had in my life. Employees ignored all customers. Asked 4 different employees to get someone to help Took 45 minutes just to get someone get vehicle keys back. Employees didnt even notify when they were done on vehicles. When finally leaving saw all employees just standing outside talking with each other while 5 customers just waiting to be helped inside. If could give 0 stars would

  Feroze K
7 months ago
Great and friendly service. It just takes too long, even if you have an appointment

  Emma Quiambao
2 years ago
Went in for an oil change, the guys there were great. Got my car serviced in less than half an hr....and the price was so affordable....will getting my oil changes there from now on.

  gore gore
a year ago
the store is ok but the auto center is just horrible bad service lazy kids first i went there for an oil change i was the only car there but no one helped me there was just an obese women sitting there looking at me so i left ...next week i returned hoping for better luck but no same thing now i know why its cheaper here they have the worst employees

  shade diaz
2 years ago
I waited for 25 minutes in the lobby, then a guy came out, noticed me, and went back inside. After I left I saw him come out and do something on the computer. I was so angry but he walked through the back the moment he saw someone approaching him. I wish I could give less than 1 star!

  R
13 years ago
This Wal-Mart must be oriented towards illegal immigrants and either the illegal immigrants drop things on the floor everywhere, or there aren't enough workers to keep this Wal-Mart clean.In addition, the prices in this Wal-Mart are very high even compared to the Wal-Mart in San Jose.

  H Pokkiaz
a year ago
If I could put 0 stars I would. Worse customer service ever. They don t care about their job or the customers, they just leave you waiting. Go somewhere else and save your time.

  Zack Richardson
2 years ago
Worst service I've ever had.balanced wheels 3 times never got right. They Broke a wheel stud and acted like it was my fault.

  Jonah Franklin
4 years ago
Needs a bit more staffing at the busy times, but other than the occasional wait, it's a well run part of Walmart, and as always, great pricing.

  James Black
6 years ago
They were excellent. I got there 5 mins before closing and they still did my oil change. Terrific friendly service.

  ramsissh
7 months ago
Employees dose not want to work and ignore and lie to customers