Pick-n-Pull

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kevin Lewis
a month ago
Was here to retire my vehicle as part of California BAR(Bureau of Automotive Repair) program to retire vehicles that don't pass smog. I was pleasantly surprised with the whole process from state application, acceptance, and turn in. This Pick n Pull on Happy Lane is bright and clean. Monique helped me over the phone and was pleasant and helpful. She also inspected my vehicle and handed me my check from the state. The whole process took about 40 minutes. First come first served. No appointments. She was very nice and made the process less scary. I'm glad she is there to help.

  Amond Sanders
a month ago
I was in dire need for a 1st car for my 16 year old son. Just by chance I ended up at PicknPull on Happy Ln in Sacramento. I met an employee named Margaret. She went above and beyond the customer service I expected. She was extremely knowledgeable and helpful, with great insight and I ended up finding the perfect car. GO SEE MARGARET FOR ALL OF YOU AUTOMOTIVE NEEDS!!!!

  Erika Espinoza
2 months ago
Employers are liars!!!!We wanted a part for our car and we found the right part on the website. We made sure it was still there so we called the shop and they said it was still available. We drove from SF to Sacramento just to find out that they didn t have the parts we needed.Would not recommend coming here if you are looking for specific parts for cars. Don't trust them.

  Don Pascual
2 years ago
Your first time? The guys that work here are so helpful. Very professional and help in anyway they can to find what your looking for. It is a first come first pick off from the vehicle and lots of parts to look for. Unfortunately the car parts I needed got salvaged so fast they came in the day before and when I came in first thing morning it was down to the frame already. Good luck part hunting. Oh and make sure you bring your own tools to remove parts. Also, admission fee to enter as well.

  Bob Guerrero
3 months ago
Workers have an unnecessary attitude and they say they re closed by 4:30 when they re supposed to be open until 5. If you wanna do that then change your hours goofy. If anybody still wants to go after reading this you better go early or they ll kick you out.

  Mark Bowman (Markyb)
a year ago
I contacted them by phone to get a price quote for a car. The staff was professional and friendly. But, the quote was somewhat less than the Kelly Bluebook website quote. Their offer is good for 72 hours, and they will come pick up your car. I don't remember if there is an extra charge for the pickup. I ended up selling the cat to a private party.

  Crystal
2 years ago
Ryan was awesome and helpful.Haven t been to one in a hot minute and forgot you have to pay to get in. When you enter you sign a waiver form and pay at the clerk. I asked for inventory for a specific vehicle and Ryan helped me locate one.

  Lucas De Souza
2 months ago
Great service, Margaret who works there were super friendly and helped me with my questions . Def coming back !

  carneypower72
a month ago
Tried calling to verify if they had my vehicle in the yard and when they picked up the phone nobody would talk to me and eventually they hung up without ever saying a word to me. Tried calling back 5 times and no answer

  Mrs. Boynton
8 months ago
I spoke with Jen from Pick n Pull call center located in Sacramento. (I went online to Clunker Junker to get quotes for my vehicle. Jen was the 1st to give a quote & was $50 more than the next offer)She was well-spoken, super polite, and patiently waited while I collected my documents, answered all of my many questions, and gave me extra helpful tips to help make sure everything went smoothly. Jen is definitely the best call center person I have ever spoken to. I want to recognize her for being such a wonderful person to her customers. Thank you, Ms. Jen! Usually, it is a hassle to speak with call centers, but you made the experience pleasant and easy she spoke to me like a friend, and since she sold her car the same way, was able to give the best advice.Thanks to Jen and Pick n Pull, I was able to sell and have my vehicle towed the very next day. The tow truck driver handed us a cashiers check on the spot. I only needed to hand over the title and keys, because I had already gave all the other info like Vin, mileage, airbags, etc. to Ms. Jen over the phone on the previous day. So easy!

  Alana Corbella
8 months ago
Went by today to look for some interior parts for my Honda pilot. They had multiple vehicles that were compatible to choose from with a variety of parts left in great condition. The front desk lady Margaret was extremely friendly and helpful and Mikey even came out and made sure we had ice cold waters as its the middle of a summer heatwave. Both employees were knowledgeable, friendly and went above and beyond for us(:

  Shafiq Safi Mohammad
4 months ago
The customer service is 0 quality, you have to wait hours for no reason. The people in the front desk playing games and watching movies in their mobile phones.

  mardi wally
7 months ago
Neither of us had gone to a used parts place like this in over 25 years, and some places DO pull SOME parts and charge a little more. But the woman who was behind the counter Thu 9/7/23 was so rude, we immediately left. Make sure you know exactly how to do it before you get there, because she didn't have any patience even though we were the only ones there. The young man working with her was pleasant. Also, they wanted $60 for a used window, plus $2 to get in, with no guarantee the part is still there. We ordered a brand new one for $120, free shipping, and if anything is wrong with it, it'll be replaced free, in addition to a 1 year warranty. We even saved on tax because we paid for our home address in Sacramento and not for Rancho Cordova's higher local tax. Won't waste our time or gas & tax money in the future (no offense, City of Rancho Cordova, we've seen some of the improvements and we voted for Ken Cooley).

  Bob
8 months ago
Very clean and well organized, easy to find relevant vehicles and the helpful staff gives you a printout with the locations of all of the relevant vehicles upon your arrival. Extensive selection, very good prices. My go-to parts place for hard to find replacement parts.

  David Statham
3 years ago
My experience was great I got everything I needed for my truck and was able to fit it in my car. That includes my front bumper, driver side front mud guard,and both of the running boards for my Durango into my v-6 Chevrolet Camaro. From Sacramento up and past Oroville

  Nathaniel Jakob
a year ago
It's not worth coming out here. You can buy on ebay cheaper then driving out here sorting through there garbage and then being over charged. I spent a considerable amount of time looking for what I needed only to find out they wanted 86 dollars for a door pannel and lock assembly. After declining to par that and deciding to purchase only the lock assembly, she charged me 46 dollars for a lock assembly. I asked her why it was so much and asked her if she was charging me for an electronic assembly. She said no and so I paid it. After getting to my truck I look up on their website and it states that it's actually 23 dollars. Now typing this as I wait to get my money back, 10 minutes now for the manager to make phone calls and fill out paper work as she doesn't know how to do cash returns. It there policy to only give store credit... save your self the hassle and go elsewhere!

  Kimberly Gourley
a year ago
Was by far the BEST Pick n Pull that I've ever been to. Lot was clean and uncluttered. The bathrooms were clean and stocked and they had water stations to wash your hands...and yes, with good soap and paper towels! Every single employee was polite respectful and really helpful. Seriously I'm blown away

  Gio C
a year ago
I've been going there since they opened it's the only Pick-n-Pull I go to all around they're awesome helpful professional I've never had one issue. All the staff are great one in particular named Margaret always goes out of her way to help me she's always telling me the deals that they'll have going on throughout the week and any issues or questions that I have she's very knowledgeable and happy to explain policy deals issues etc. always has a smile very nice person congratulations on her promotion she deservesits it.....

  Vitaliy Zhelezoglo
3 years ago
Back Customer Service. There are 2 clerks working. 1 checking people in and 1 checking people out. I m waiting in line to check in and the clerk checking us in starts helping the check out customers while the other clerk is also checking out customers. In the meantime there are 6-7 customers waiting to check in

  Krystara Long
10 months ago
My husband and I went in for some parts we talked to Margret she helped us out so much!! She was awesome very pleasant and we will be returning!! Thanks MARGRET!!! YOURE AWESOME!!

  asehome 25
a year ago
A nice young lady by the name of Margaret was very helpful and gave me a very big discount. I got more than what I needed at a price that was easy on my wallet. It was my favorite visit out of the two I have had.

  Marie E
9 months ago
This location has outstanding customer service thanks to Margaret. She deserves a raise...she is the BEST!!! We will most definitely keep going back.

  Behzad Eghtesad
a year ago
Today 1th apr 2023 . I have a 90$ cradit slip in my valet , the print was almost gone but still readable by camera , she said she cannot use it anymore! They steal 90$ easy!

  Rubicon Father
9 months ago
Super good used parts. Even had the hood we needed.

  Andre Nguyen
9 months ago
Production cuts corners to meet quota for the weekend. Production doesn't remove freon and lays a whole row of car with fluid still inside. Freon explodes in my eyes

  steven solis
a year ago
Awesome people very nice and had an answer to all my questions I got the parts i wanted for my bday and they even held parts so i could pick it up the next day And they didn't get rid of them I like some of the other places I've been to. I definitely recommend checking it out

  Kevo Ramsey
3 years ago
First off I'd like to say I'm a master ASE Certified Technician and I've been to many of the Pick-n-Pull locations and Randy does a fantastic job there by keeping everybody safe 6 feet apart following the necessary actions by our state and was extremely helpful on locating the vehicle for me and the pricing with accurately right down to the to the last Nut and Bolt I like to compliment him and his team for doing such a great job at this new location thank you Randy !Update:I had a nother great experience at this location!! Also needed some information on how to setup my row 52 account, Randy got me the information I needed quickly . Justin took great care in getting me the location of the vehicle and is very friendly ,knowable and well organized this made my 'Shopping Experience Great ' !!!!Thanks Guys!

  Tommie Jezika (S.G.)
3 years ago
Employees r so rude at this location. Hours are 8 to 5 and after pulling all parts I needed I get to front to pay at 4:45pm and the employees tell me sorry I will have to come back the next day because they are closed, I pointed out their hours say they are open for 15 minutes and he tells me ya well we leave at 5 not close so if you want this stuff you need to be here at 8am tomorrow. It was the worse customer service ever. If your hours say 5pm then you should assist customers until 5pm that's the hours not you go home at 5pm so irritating

  Lauren Eaton
3 years ago
I took my vehicle to the Pick n Pull Sacramento location today for retirement through the BAR program. The only reason I m leaving a review for this location is because there was one individual who stood out and made the lengthy (understandably so) experience a pleasant one. Aileigh who receives and processes the BAR program cars among several other intakes was like a light in an otherwise ordinary environment. She was kind, patient, professional, efficient, knowledgeable, and the list of positive qualities goes on. I was there for a significant amount of time, as I mentioned and yes, I witnessed her exhibiting all of these characteristics! With me and with other customers as well as with her coworkers. When I arrived to sign up, there were about 5 other people ahead of me on the list. I can t tell you how appreciative I was with her CLEAR communication about wait time in several steps of the process. Even when she was unable to predict how long the wait would be she gave me a concise reason as to why and even offered an alternative option of trying the Rancho Cordova location which apparently has 3 associates receiving/processing while at this location, she was the only one. She wasn t pushy trying to persuade me to go somewhere else, just informative and considerate. Ultimately, I decided to stay and take my chances, the deciding factor being that I knew even if I had to wait for hours, the rest of the process while interacting with Aileigh would be pleasant, so I stayed - and it was.I did overhear that they had hired another person so that Aileigh wouldn t be the only employee with that position which I was glad to hear. I truly hope she is compensated well for her time and energy and that this job brings her joy, because she deserves it. And if she reads this, I hope she knows that. (Hint hint: somebody deserves a raise!)There is really nothing more to note about my experience. Aileigh gets 5 stars.

  Christian seager
3 years ago
Terrible experience. Called and they said they had the part I needed. I payed the admission fee and it was the wrong engine. But we thought we could at least get a rim. We went out to get our Jack but they said no jacks, so he asked if someone could pull it for us. They said no that it was self-serve, but we couldn't serve ourselves. They didn't return the admission fee. Terrible experience overall