Mercedes-Benz of Rocklin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Basel
a week ago
I recently purchased a pre-certified Mercedes Benz car from this dealership in Rocklin, CA, despite living in a different state. The salesman who assisted me was extremely friendly and helpful throughout the purchasing process, which initially left me with a positive impression.However, once the sale was completed, the level of service experienced a sharp decline. Upon receiving the car, I discovered it was missing the original floor mats and the second car key. I promptly notified the salesman, who assured me he would locate the missing items and have them shipped to me. After some time passed with no updates, I followed up, only to be told that the key was lost and that they would order another one.Despite repeated attempts to communicate and resolve the issue, including contacting the manager directly, I have yet to receive any updates or solutions. It's been four months since the purchase, and the promised resolution remains elusive. Even Mercedes Benz customer service has been unable to elicit a response from the dealership.This lack of follow-through and accountability is highly disappointing and unprofessional for a Mercedes Benz dealership. Potential buyers should exercise caution when dealing with this establishment, as everything appears smooth until the sale is finalized. After that, expect a significant drop in service quality and responsiveness.

  K Clemente
4 days ago
From start to finish of my purchase, I felt no pressure. My sales representative Javen was awesome and answered all my questions. Michael my finance manager was great in getting me into the right loan and payment. After the purchase they delivered my car to my house. I was very happy with my experience with Mercedes Benz of Rocklin.

  Ashok Abraham
2 months ago
Raj,It was a pleasure working with you, you made the entire buying process of EQS so smooth. No unnecessary pressure, taking excellent care throughout as well as so proactive communications. Raj even bought us dinner when things were getting late. Such an amazing experience overall. Thank you so much

  Richard Booth
a week ago
The worst customer service ever. All I can say is "FRAUD". I got a loaner car from them, and they say don't go over100 miles per day, and have the car back within 12 hours from when your repair service has been completed. I was billed $270+ for logged mileage on an electric loaner car that I had for 10 hours. They said I drove it 1134 miles. I did the math.. if the car get 200 miles per charge, I would have needed to charge 5 times. If it takes 30 minutes to charge to 100% at a class 3 charger, then I only had 7.5 hours to drive the car. In order to do 1134 miles, I would have needed to drive 151.2mph non-stop while I had the car. My gps records show that I drove the car a total of 24 miles, and my security cameras show the car sitting in front of my house all day. I have called 6 times, and keep getting referred to Tyler, who manages the loaner car program. After having left a message, I have yet to receive a call back, or any concern about the issue from anyone at the dealership. I contacted my credit card company about the charge, and they are disputing the transaction, but have now canceled my card to reissue a new one. Now I have to go through and modify all the linked accounts to that card and update any automatic payments that are currently linked to the previous card. Not exactly how may hours I have had to spend correcting the dealerships problem, but I would highly recommend that if you have taken a loaner car from this dealership, that you confirm the mileage they claim that you drove it.**UPDATE** I got a response to my review, but still no call to correct the issue. When I make the call to them, I get a voicemail, and no call back.

  Dominic Smith
a week ago
I didn't end up purchasing a vehicle here, but Ian Stauffer was who I spoke with when I saw a car on CarGurus. He was professional, not pushy, and very friendly and understanding, how sales people should be in my opinion. I spoke with Ian today as he was following up with me, I told him I'd bought a vehicle and he was nothing short of amazing, I explained to him that the car I had seen on their lot was good, but it had way too many miles for my liking and he didn't disagree. Ian was very personable and understanding, when we got off the phone I decided I want everyone to know about my experience with this dealership even though I didn't purchase from them. I didn't catch the sales managers name that I spoke with but he was also a great guy just like Ian, Keep it up guys, it's hard to find good salespeople with good hearts.

  ward hollesen
a month ago
Took my Sprinter in for an emissions recall. Wayne set me up quick with an appointment without any hesitation and they had an opening right away. Repairs were done early in the day and during the multi point free inspection, they found some items that needed attention. After reviewing what was needed, I agreed to the repairs, which was very reasonable, and they were able to complete everything in one day!! Excellent communication. Thanks Wayne for the great customer service!!Ward HollesenAuburn, Ca.

  Derrick Hamada
a week ago
Scheduling the repair was a breeze via the chat feature. The people I met, from the service advisor, sales floor guy, the young kids manning the pickup and service area, were all extremely professional and polite. This is a top-tier dealership in terms of customer service. 5 stars easily.

  Aaron Wilson
a week ago
The good: everyone there is friendly and the facility is nice.The not so good:Scheduled an appointment for service and the first visit was told they didn t have enough technicians to work on my car. They sent an automated text that morning to confirm so I was annoyed to make the trip only to reschedule. On the makeup appointment the notes from the first appt didn t seem to transfer so I got my car back and realized it still needs an oil change. While going to pickup my car I waited for almost 20 minutes for the service papers to move from the service managers desk to the cashier. Seems like someone forget to ask for them the first time I went up to the counter to let them know I was there. Maybe this was an isolated series of events but it gave me the impression they were disorganized and not particularly respectful of their customer s time.

  Fernando Garibay-Mena
6 days ago
Based on our original experience with a different service advisor last year we almost didnt go back to the Rocklin location. He was adamant that we should take our vehicle elsewhere since we didn't purchase it there.Fast forward to 2024, we decided to give it another chance and im glad we did.Our service advisor Chelsea was welcoming, client focused and clear in her communication.Chelsea, thank you!

  Penny Williams
2 months ago
Greetings All!I wanted to give a huge shout out to my man Matthew! At Rocklin Mercedes..Listen folks if you need a great salesman and gentleman. Please Please go see Mathew.You will not be sorry. He's amazing!!!I purchased my Mercedes at Rocklin Mercedes and Matt was kind , patient, funny and most importantly a great listener. Mathew is not pushy. He's very professional a people's person or better yet, Matt is a people's champ!You are the Man Matt!. I will visit only you formy next purchase Mercedes!God bless you!

  Chezza
5 months ago
We recently purchased a GLC 300 and the experience was outstanding. We worked specifically with Grace, she was patient, helpful and very professional. We love our new Mercedes!

  Saddif Shah
4 weeks ago
Thank you Matthew LeDin's for your outstanding service and for sharing your positive experience with us. You made our first car buying process super easy and addressed all questions effectively, ensuring a smooth transaction. I am pleased with the service and the deal we received. Thank you for the amazing customer service.

  rafael de leon jr
a month ago
Very professional and courteous sales people. But as always the bottom line is they are there to make money for the dealership. And that is the bottom line. What people forget is that you have the upper hand. Because they can't sell you a car at the price you think it's fair all you have to do is get up and walk away. They can keep their car and you can keep your money. Just keep on looking until you find the right deal. If you're not paying cash you're just getting yourself in debt. As soon as you drive off the dealership you lose around $2,000 on a new car. Try to sell that car back to them at the same price and they think you're crazy. Remember they're there to sell you a car at the maximum price they can get you to pay they're not your friends even they act like they are. But this is just my opinion as always.

  Chuhar Sanghera
5 months ago
I just bought E450 convertible from this dealership. This is my favorite dealership now. They have excellent customer service. Ms Grace helped me buy this car. She provided me 5 star service. Thank you Ms Grace.

  Lisa Murray
2 weeks ago
It was a great experience working with Julio, Johnny, and Micheal. Thanks Julio for a pressure free sales experience in purchasing my E350. You and Jonny were awesome and Micheal was a blessing as we finish in finance . Kudos to the sales manager as well.

  KEVIN BUSH
a month ago
I have bought four Mercedes-Benz sprinter vans from Rocklin Mercedes. The service for sales has been great but the service department itself has been unbelievably terrible. I took my Mercedes van in this morning and was never contacted during the day. I called them several times and left messages for my service agent. I finally called back and demanded to be put on hold until I could talk to him.. I was told that the van hadn't even been looked at even though it's been there all day. We use our vans every single day for work. To take the time to take it in and not have it for work and nothing was done was beyond frustrating. If this had been the first time I wouldn't be so upset. This is the third time. I will not use them again.

  R J
a week ago
Buying experience wasn t the best. I was forced to get Zurich Shield which is really a spray on wax application. The shady part is that I tried registering my vehicle s Zurich Shield and they couldn t find an account. It s possible that they pocketed the money because I have been texting Michael in finance and haven t gotten a reply. I had questions after the car was sold and all of a sudden no one at the dealership was returning my calls. I texted the sales and finance team but no reply. Michael in finance tried selling my a car warranty for $6000 but magically dropped it to $4000 after he kept pressuring me to buy it. I ultimately said no because I did research and the warranty provider they use is notorious for not covering any repairs. I buy 4 cars a year and I won't be going to do my shopping here.

  Meredith Osborne
4 weeks ago
Richard made our truck buying experience at Mercedes-Benz of Rocklin very easy and worked with us on the price to get the deal done. There are only two reasons why we felt we couldn t give 5 stars - the financing dept messed up a little with our loan which ended up taking way longer to get all the paperwork finished. And then the detailing of the truck took forever and there wasn t much difference from when we test drove to when we drove off the lot.

  psgsereno
2 weeks ago
Mattew LeDin the internet sales manager made my purchase very easy. He's very friendly, patient, outgoing and explain every charges and detail line by line. We were able to make a deal Via email/SMS. When arriving at the dealership, Matthew had the exact vehicle I was interested in parked right in front and ready for me to test drive. Despite the fact that I was Interested in a RAM pick up truck, he treated us as if we were purchasing a new Mercedes. That is a plus!I forget the gentleman name in finances, he did take a little long then I was told but was shopping better rates for me. Once I was in his office the process was quick and easy.The detailing department could have done a little better job. I understand it was a rainy day and was not to worried about the exterior. But the Interior felt like they just wipe the dash and put the floor mats in. As we got home we found peanuts under the seat and some stains on a few panels. After using some interior cleaner that I have it came right off.All in all I am very pleased with my experience at Mercedes benz of Rocklin.

  Ricky Atkins
3 months ago
Matthew Liden and the whole team at Rocklin Mercedes-Benz really made my family have the best buying experience ever in purchasing a vehicle. I'll DEFINITELY be doing business with them again in the future for my next vehicle purchase.

  Nancy Laveaga
3 weeks ago
I had a great experience buying my new car from Matthew LeDin. He was completely transparent throughout the process, and made me feel secure about an online deal. After all was said and done, he delivered my vehicle to Reno, and I had everything I needed for registration. I highly recommend Matthew to make your purchase.

  Vince Fratantoni
a month ago
Mo and Matthew were extremely great to deal with. They both took their time to explain the different features of the car I was inquiring about and were very eager to help in finding what I was looking for. Thank you both for the great customer service. Would highly recommend dealing with either Mo or Matthew

  Queen Gweeezy
a month ago
Nice cars and great service Ian and Kenny were very helpful during the entire process . I definitely recommend going to give them a visit

  Jordan M
3 months ago
I recently visited Mercedes Benz of Rocklin and wow! I was very impressed with my sales person Matt Le'din! He was very sharp, solid and knowledgeable! He knew everything and made it so easy. I am so happy with my purchase! I recommend anyone looking to buy a vehicle to consider Matt as your next sales person! Thanks again Matt!

  CALVIN CHAO
5 months ago
I have a great experience with Mercedes-Benz of Rocklin! Not only they sell the best luxury cars in the planet, but also all the staffs I worked with are so friendly and professional. A big shout out to Grace! Grace is very professional, attentive, respectful, and such a sweet lady to work with. She answered all the questions I had and worked and followed up to make sure we were satisfied with everything. At the end of day, Grace made the car buying process easy and smooth. I am a happy customer and definitely will return in the future.

  Cammie Winston
a week ago
Unable to schedule a service appointment for repairs as no one would return my call! I called back the next day and again, no one called me back. Tried calling a third time and this time the phone rang and rang and they didn t ever answer. Time to find a new dealership to service my car.

  Jamie Greenough
2 months ago
Great service, I was greeted by 2 competent individuals both attending to different aspects of my arrival.Everyone was professional. Michael and Tyler were able to hook me up with loaner vehicle last minute. Before I left the mechanic took my vehicle for a test drive and came in to tell me all was good.

  Christine Lewis
a month ago
Wayne is AWESOME!! I have been taking my cars to him for some time now. He does his best to make sure that my car well taken care of. He is friendly and knowledgable. Everyone needs to go see Wayne! Thank you Wayne.

  Charlie Owens
a month ago
My husband and I had an amazing experience purchasing a car over the phone with Wil. We were unfortunately under a timeframe due to a TL caused by another person and had to find our perfect car again. We are very happy to say he pushed on our behalf to make a deal and we have purchased our dream car once again. Thank you very much!

  Yuri Rostykus
3 months ago
Gregg s assistance in getting my van serviced has been top notch. I will certainly choose Rocklin Mercedes Benz as my top choice for getting work done on my van. based on the customer service and great attitude Gregg has continued to offer every time I come in.